Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Courteous staff
Exceptional breakfast
Comfortable rooms
Cons:
High cost for amenities
Noisy room conditions
Slow breakfast service

Categories

Cleanliness
8.33
Rooms have become a tad tired, but still beautifully manicured.
Service
9.3
The staff was very courteous and went above and beyond to help.
Location
9.34
Great location in a nice area of the city.
Room Quality
9.29
Room very nice with a comfy bed; shower amazing.
Amenities
8.82
Pool access requires additional payment, not clearly mentioned.
Value for Money
8.28
Breakfast price rather steep; public parking is expensive.
Food and Beverage
9.33
Breakfast was exceptional and the food was beautiful.
Overall Experience
9.3
A wonderful experience from start to finish.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:59

Property Description

Luxurious Rooms with Stunning Views
The 4-star Hope Street Hotel in Liverpool offers stylish rooms with luxurious furnishings and breathtaking city views. Enjoy wooden floors, flat-screen TVs, and temple Spa products in the bathrooms.

Award-Winning Dining and Spa Experience
Indulge in the culinary delights at The London Carriage Works with 2 AA Rosettes, or grab a drink at the bar offering a wide selection of beverages. For relaxation, visit the award-winning Hope Street Hotel Spa with a thermal journey and various pools.

Convenient Location and Exceptional Service
Located in the heart of Liverpool, explore nearby attractions like The Beatles Story and Tate Liverpool. With 24-hour room service, discounted spa access, and a new restaurant serving delicious dishes, Hope Street Hotel ensures a memorable stay.

Book your stay at Hope Street Hotel for a luxurious and unforgettable experience in Liverpool.

Important information:

Due to the London Carriage Works' popularity, the property highly recommends advance booking to guarantee a table. Breakfast costs GBP 19.50 when not added at the time of booking. When booking 5 rooms or more, different policies and additional supplements will apply. Our spa, including swimming pools, is available to guests over 18 only, subject to availability. We recommend advance booking to avoid disapointment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

9
Based on 4009 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
C
Cameron • solo_traveller • je
10
The best hotel I’ve stayed at in Liverpool to date - incredible facilities, great location and amazing customer service
Pros:

The spa was the highlight

The bed was super comfy

The staff were lovely and all were really helpful

Cons:

The extra fee to use the spa facilities

2026-08-28 • via Nuitee
B
Bethany • solo_traveller • gb
10
2026-08-28 • via Nuitee
C
Charlotte • solo_traveller • gb
8
Nice hotel and good value for money
Pros:

Very clean and nice hotel in a good location. And Liverpool is so much fun!

2026-08-28 • via Nuitee
M
Michael • couple • nl
9
2026-08-27 • via Nuitee
G
Gary • couple • gb
10
2026-08-27 • via Nuitee
N
natasha • couple • gb
8
2026-08-26 • via Nuitee
A
Antonio • extended_group • es
9
2026-08-26 • via Nuitee
B
Brick • solo_traveller • gb
9
Pros:

Dog friendly and good location

Cons:

Shame there is no parking

2026-08-25 • via Nuitee
A
Andrew • couple • gb
10
2026-08-25 • via Nuitee
T
Trevor • couple • im
10
2026-08-25 • via Nuitee
T
Troy • solo_traveller • au
10
2026-08-24 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-08-24 • via Nuitee
R
Rob • solo_traveller • gb
8
Beautiful Hotel
Pros:

Beautiful hotel with excellent staff and facilities

Cons:

Slightly small sized room, compared to other hotels

2026-08-24 • via Nuitee
K
Kerry • solo_traveller • gb
10
2026-08-24 • via Nuitee
J
Joanne • couple • gb
10
2026-08-23 • via Nuitee
N
Neil • family_with_children • gb
8
2026-08-22 • via Nuitee
K
Kelly • couple • gb
8
A special stay in a great location - a few minor issues otherwise it would have been perfect
Pros:

Access to spa and restaurants. Lovely decor. Fabulous location. The Facilities in the Spa were amazing and the bar was a nice touch. The outside hot tub was a real feature and it wasn’t too busy which was a real plus. They clearly limit the amount of people for your 2 hour slot which is so important. The discount for hotel guests was good, although I still felt it was a little too connive, particularly when we paid for 2 full bot massages for £110 each. It would be better if the discounted £45 to go into the Spa was removed if you paid for a treatment as a hotel guest, particularly at that price. All the staff at the hotel were friendly and attentive and ready to help. The hotel had a lovely relaxed feel but at the same time you felt like you were staying somewhere special. We had a meal in the Carriage Works restaurant which was . amazing. The food was delicious, the decor was gorgeous and I loved the fact there were comfier seats you could sit in when you finished your meal to have more cocktails! The other restaurant for breakfast the next day was also lovely and there was lots of choice of food and once again the waiting staff were very attentive.

Cons:

Our room, although very chic and extremely clean is starting to look a bit tired. The pillows were extremely old, lumpy and uncomfortable and one of the pillows was completely flat. The lift nearest to our room was not working, although there was another working lift we discovered when we asked. It would be good for the sign to be domain that - we only knew when we asked staff in reception if someone could help us carry down our suitcases. The Spa was amazing it was just a shame that empty glasses and cups were strewn around until a particular member of staff came on duty and immediately cleared them all away. The breakfast itself was ok but the sausages looked anaemic and when I was served poached eggs from the hot water so much of the water also transferred to my plate it left my whole meal watery. I have no doubt if I had asked they would have replaced my meal, but we were in a bit of a hurry to get away/

2026-08-21 • via Nuitee
A
Ayelet • solo_traveller • il
10
2026-08-20 • via Nuitee
P
Paula • family_with_children • gb
7
Great bar and restaurant in an interesting area.
Pros:

Location - lots of great sights and pubs etc. in the area. Excellent staff. Restaurant and bar very good. Breakfast was great.

Cons:

Facilities in room - air con not working, drains smell in bathroom, couldn't use my laptop as the Wifi blocked some pages, high bath to get into to shower and complicated taps!

2026-08-19 • via Nuitee
S
Sheena • extended_group • gb
2
2026-08-18 • via Nuitee