Acquarello Swiss Quality Hotel

Hotels
•
Swiss Quality Hotels
8.2 (2655 reviews)
Piazza Cioccaro 9 , Lugano , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Varied breakfast
Cons:
Noise from funicular
Small bathrooms
Sound insulation issues

Categories

Cleanliness
8.01
Reviews mentioned clean rooms, but some guests remarked on small bathrooms and noise concerns.
Service
8.48
Many reviews highlighted the friendly and attentive staff.
Location
9.02
Numerous comments praised the excellent location, especially for accessibility.
Room Quality
7.47
Some reviews pointed to small room size and noise issues from nearby funicular.
Amenities
8
Basic amenities were mentioned positively, though some noted issues with bathroom facilities.
Value for Money
7.96
Generally considered reasonably priced for the location and services provided.
Food and Beverage
8.51
Breakfast received positive feedback for variety and quality.
Overall Experience
8.18
Overall positive experiences noted, with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Central Location in Old Town Lugano
The Hotel Acquarello is perfectly situated in the heart of Old Town Lugano, offering easy access to the lower terminus of the funicular and connecting you to the main railway station.

Comfortable and Modern Rooms
Renovated in 2014, our rooms are designed for your comfort and convenience, featuring air conditioning for a pleasant stay. Select rooms even boast balconies with stunning views over the charming rooftops of Lugano.

Convenient Amenities and Services
Our friendly, multi-lingual staff is dedicated to ensuring you have a memorable stay, providing insider recommendations for exploring Lugano. Enjoy a quick and delicious express breakfast in the lobby before heading out to explore Lake Lugano just a short 5-minute walk away. Immerse yourself in the vibrant surroundings with an array of shops and restaurants at your doorstep.

Book your stay at Hotel Acquarello now for an unforgettable experience in Lugano!

Important information:

Please inform the hotel if you are traveling with children and include their age.Please note that the Hotel is located in pedestrian zone (no cars are allowed). Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

Please note that the name on the credit card used for payment has to be the same as the guest name and the credit card has to be presented on site. Please contact the property directly if you would like to pay in advance.

When traveling with pets, please note that an extra charge of CHF 10 per night applies for dogs up to 10 kilos and a supplement of CHF 30 per night for dogs over 10 kilos.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2655 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.18
D
Dennis • couple • us
9
2026-06-20 • via Nuitee
P
purcell • extended_group • au
8
Enjoyable.
Pros:

The best shower we have had in a while. Location was good being close to the city centre and transport

Cons:

Not a lot really that we could fault

2026-06-20 • via Nuitee
P
Petra • solo_traveller • de
8
Gute Unterkunft für einen kurzen Aufenthalt
Pros:

Die Lage zum Bahnhof und zur Innenstadt war sehr gut.

2026-06-20 • via Nuitee
X
xiaomin • family_with_children • us
9
Pros:

Location is very good

Cons:

A little bit noisy location

2026-06-18 • via Nuitee
J
JEN MING • solo_traveller • tw
9
感覺愉悅。
Pros:

位置～距離車站5分鐘步行，距離盧加諾湖5分鐘步行。位於舊城區中心地點。早餐很棒，環境乾淨，員工服務也很好。

Cons:

None

2026-06-18 • via Nuitee
E
Esther • couple • ch
8
Für 2Nächte ideal
Pros:

Super Lage

Cons:

Laute Standseilbahn und laute Klimaanlage

2026-06-18 • via Nuitee
M
marta • solo_traveller • it
8
2026-06-17 • via Nuitee
B
Bret • solo_traveller • ch
8
Perfekte Lage im Zentrum, sehr sauberes Zimmer
Pros:

Absolut zentrale Lage, Zimmer mit Balkon

2026-06-17 • via Nuitee
F
Frank • solo_traveller • ch
8
2026-06-17 • via Nuitee
E
Evelyn Carolina • solo_traveller • co
10
Pros:

La distribución de la habitación.

Cons:

El TV no era smart para ver youtube.

2026-06-16 • via Nuitee
B
Bjarni • solo_traveller • is
10
2026-06-16 • via Nuitee
G
Geli • solo_traveller • de
9
Zu kurz, dafür sehr empfehlenswert.
Pros:

Das Frühstück ist sehr vielfältig gehalten.
Die Gegend einfach ein Traum, traumhaft schön.
Alles gut zu Fuss erreichbar, auch zum Bahnhof. Sehr ruhige Lage hat das Hotel. Ich habe es für eine Nacht in Lugano gebucht, weil ich in Etappen von Köln nach Peschiera del Garde gereist bin. Ich würde für die nächste Reise mehr Zeit für Lugano im selben Hotel planen.

Cons:

Mir hat es an nichts gefehlt.

2026-06-15 • via Nuitee
J
Juliette • solo_traveller • fr
8
2026-06-15 • via Nuitee
A
Antonella • solo_traveller • it
8
Pros:

Posizione centrale. Struttura pulita e accogliente. Buona colazione

2026-06-15 • via Nuitee
A
Adelina • extended_group • ch
8
2026-06-15 • via Nuitee
I
Ingrid • solo_traveller • nl
8
2026-06-14 • via Nuitee
A
Anna-Maija • solo_traveller • fi
8
Pros:

Sijainti, hinta-laatusuhde hyvä, siisti.

2026-06-14 • via Nuitee
B
Brigitte • extended_group • de
9
Pros:

Lage top, Personal sehr freundlich

2026-06-14 • via Nuitee
M
Maria • couple • gb
9
Extremely enjoyable
Pros:

Location, friendly staff

Cons:

Breakfast good and plentiful but could have more options - fresh fruit salad, eggs other than boiled, choice of pastries.

2026-06-14 • via Nuitee
A
Adele • couple • ch
10
Tutto Perfetto
Pros:

Hotel eccellente!

Personale gentilissimo e sempre disponibile. Per il compleanno della mia amica hanno decorato la camera su richiesta e ci hanno persino regalato dello champagne.

Posizione perfetta in centro e colazione ottima. Un soggiorno davvero piacevole.

Da ora in poi, ogni volta che verrò a Lugano, sceglierò sempre questo hotel. Consigliatissimo!

2026-06-14 • via Nuitee