Holiday Inn Express & Suites O'Fallon-Shiloh by IHG

I booked a suite and the room was very spacious and clean! The breakfast was amazingly good! Staff was nice from check-in, lady stocking breakfast, to check-out. I would definitely stay here again.

This was a great location for us to attend a retirement ceremony at Scott AFB which is about 15 minutes from there. Lots of shops and food around as well. Very clean. Staff is friendly. Full breakfast that was great. I was surprised they didn’t have coffee makers in the rooms and it’s because the coffee downstairs tastes wonderful! We felt safe and didn’t have to worry about our car getting broken in to. Would definitely stay here again.

Great staff / breakfast.
Rooms were very nice and clean

The staff were super friendly. The rooms were super clean, one of the cleanest I have ever stayed in. The location was conveniently located. I would definitely recommend this hotel.

DO NOT STAY HERE. The staff are a piss poor representation of the company. My partner and I were kicked out of our room due to a noise complaint. The staff came to the room and wanting to know if everything is okay. Initially, my boyfriend told the staff everything is okay and that we would be leaving soon. The staff demanded to know if I was okay and after confirming that I was they were asked to leave us alone. One of the staff members who appeared to be on some kind of drug was extremely disrespectful and visually threatening towards my boyfriend. Words were exchanged and the situation escalated and then quickly quieted down. My boyfriend left the room but I remained inside for a little while to gather my things. 5mins later the “manager” came banging on the door. I was trying to find something to put on and he continued to bang on the door and continued trying
to enter EVEN AFTER I SCREAMED TO HIM THAT I DID NOT HAVE CLOTHES ON. He yelled stating we had 10mins to get out and continued to harass me on the other side of the door. 10mins later he came back with a police officer. As I was speaking to the officer, the “manager” stood behind the police making faces and stuck his middle finger up at me. Mind you, I’m a black female who “to what they considered” was in distress. If they were so concerned about me, why was I being treated like I did anything wrong? I was then escorted out of the building with police and the front desk staff continued to harass me on my way out. I can only assume that I was being treated poorly because I am a woman of color. The manager was childish, disrespectful for no reason, and possibly socially awkward but extremely low class in how he handled a situation he knew nothing about. IGH should be more mindful about who they hire especially putting ppl who are low on the spectrum in high authoritative positions. Hotel management should be lead by individuals who are professional and care about the integrity of the company. Not people who lack decorum and argue with guests. He should consider pushing carts at the grocery store. All of this has been reported to corporate and will be handled justly.

Close to the highway

Rooms is clean. Staff is nice. Safe. Breakfast is good.

Good

Did not stay here.

My first initial room had a bad odor, musty bad carpet or wet carpet smell. Told front desk and they moved me to another room but the smell was just the same. I am fond of holiday Inn but I will not stay at this location again. Staff was very helpful.

The property had only one elevator. And the hallways were noisy

Everything about hotel was excellent except for the heavy duvet on the bed. A sheet isn’t enough cover but a duvet is way too much. Please consider providing a light blanket as an option.

Some of our stuff just “DISAPPEARED” from our room. At total it was $500 of loss and the hotel gave me a $50 credit!!! Unbelievable.
I feel abused.

Clean and convenient

Good breakfast. Decent sized pool. We ordered two queens but ended up getting one king and they brought us a cot. My son used it. Had it been adults that needed it it would not have worked for us we would have been in a bad position. They said it was because there was a baseball tournament and people who ordered through their site directly got first choice and we got pushed aside. It's a newer building and a newer area.