Hampton Inn Batavia

Hotels
•
Hampton Inn
6.1 (155 reviews)
4360 Commerce Drive , Batavia , US
+1 585-815-0475

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent / wonderful staff
Clean (mentioned by some guests)
Good breakfast
Convenient location
Room generally described as nice by at least one guest
Cons:
Very uncomfortable / worst beds ever
Missing in-room amenities (microwave, hair dryer); TV problems
Pool under renovation / closed without notice
Bathtub drain / bathroom condition issues
Overpriced for the quality
Elevator described as frightening

Categories

Cleanliness
6
Mixed cleanliness: some guests called the property 'very nice clean' but others noted a nasty-looking bathtub and issues in the bathroom.
Service
8.7
Very positive — staff repeatedly praised as excellent and wonderful across multiple reviews.
Location
7.5
Location mentioned positively by a guest; generally perceived as a strength.
Room Quality
3.5
Poor room quality: very uncomfortable/worst beds ever, older facility, missing microwave and hair dryer in some rooms, TV difficulties, and AC issues.
Amenities
4
Below expectations: missing in-room items (microwave, hair dryer), TV problems, and the pool was under renovation / unavailable during stays.
Value for Money
4.5
Perceived as poor value: guests cited a >$200/night rate and felt the accommodations did not justify the price.
Food and Beverage
8
Positive — breakfast described as good by reviewers.
Overall Experience
6.6
Mixed overall: outstanding service but significant issues with beds, some room amenities, and the closed pool left guests disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Cloud Nine Beds - Experience a restful night's sleep on our signature Cloud Nine beds, ensuring you wake up refreshed and ready to take on the day.

Modern Amenities - Stay connected with free high-speed internet access, and enjoy the convenience of in-room microwaves and mini-refrigerators for added comfort during your stay.

Convenient Location - Explore local attractions such as Darien Lake Amusement Park, the Jell-O Museum, and Genesee Country Museum, all just a short drive away from our hotel.

Book your stay at Hampton Inn Batavia today for a delightful combination of comfort, convenience, and top-notch hospitality.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Guest Reviews

6.1
Based on 155 reviews
Cleanliness: 6
Service: 8.7
Location: 7.5
Room Quality: 3.5
Amenities: 4
Value for Money: 4.5
Food and Beverage: 8
Overall Experience: 6.6
K
Kimberly • couple • us
9
2026-10-12 • via Nuitee
R
Ron • couple • us
7
2026-09-14 • via Nuitee
J
Joseph • couple • us
10
Pros:

The staff was excellent, place was excellent but booking .com was really bad never use them again!

Cons:

Hampton inn was excellent, booking .com what a shifty way to run a business

2026-07-21 • via Nuitee
C
clark • solo_traveller • us
8
Pros:

Very nice clean. Good breakfast too as well

Cons:

Cool is very very cold. Couldn't hardly get in

2026-07-12 • via Nuitee
G
Grayson • couple • us
7
2026-07-11 • via Nuitee
B
Brandi • extended_group • us
6
2026-06-03 • via Nuitee
B
Betty • family_with_children • us
4
Pros:

Room was lacking microwave, hair dryer, tv difficult to work. For over $200/ night this was a disappointment for a Hampton Inn. Definitely needs an upgrade….older facility.

2026-06-03 • via Nuitee
B
Benimoff • solo_traveller • us
10
Pros:

All

2026-06-02 • via Nuitee
C
Connie • couple • us
6
Wonderful staff however no sleep will happen on the worst beds ever
Pros:

The staff was wonderful. The room was nice overall.

Cons:

The bed was by far the worst bed we’ve ever slept in. Both my husband and I barely slept because it was so hard. The bathtub could also use a remodel. The drain was nasty looking and there were bubbles under the bottom of the tub you could feel when you showered.

2026-05-31 • via Nuitee
M
Michael • solo_traveller • us
8
2026-05-13 • via Nuitee
D
Denise • extended_group • us
3
I’ve stayed at Hampton Inn’s before, but I have to say this time I was a little disappointed and I’m not sure whether or
Pros:

Location

Cons:

I was disappointed that the pool was under renovations, and I wasn’t notified, the mattress was very uncomfortable, and the elevator was a little frightening

2026-05-11 • via Nuitee
J
Jeffrey • solo_traveller • us
8
2026-04-19 • via Nuitee
A
Audra • couple • us
6
2026-04-14 • via Nuitee
C
Cynthia • couple • us
10
Great staff, very clean!
Pros:

Easy access from the Highway

Cons:

I was hoping that this hotel had gone through the renovation. However, it was very clean and comfortable.

2026-04-06 • via Nuitee
L
Liverpool • family_with_children • us
1
2026-03-10 • via Nuitee
M
Marco • family_with_children • us
8
2026-02-26 • via Nuitee
C
Carol • couple • us
3
Gross, nasty, dirty and unkept
Pros:

Good location

Cons:

Nasty. Ripped carpet. Gunk on window shade. Bathroom sink overflow hole gross, gunked up, red mold on shower soap holder, dirty, missing ice machine on 3rd floor. Broken ice machine on 1st, hallway smelled like old rose bathroom spray, stained carpets. We left without showering to get the hell out.

2026-01-19 • via Nuitee
W
William • couple • us
8
2026-01-19 • via Nuitee
G
Gale • family_with_children • us
1
DO NOT BOOK THIS HOTEL
Pros:

Location

Cons:

Price way too high for an outdated building sorely in need of renovation. General manager was uncooperative and arrogant. Our concerns about price and billing were never addressed adequately.

2026-01-15 • via Nuitee
K
Kimberly • couple • us
8
2025-12-30 • via Nuitee