The Wilshire Grand Hotel

Hotels
8.4 (1129 reviews)
350 Pleasant Valley Way , West Orange , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Uncomfortable mattresses
Poor breakfast variety

Categories

Cleanliness
8.24
Cleanliness was mentioned positively, but some comments indicated issues with snow clearing and cold rooms.
Service
8.71
Staff were noted to be friendly and helpful during most encounters.
Location
9.25
Many guests praised the location for being great and convenient.
Room Quality
7.7
Several reviews mentioned uncomfortable mattresses and noise issues.
Amenities
8.23
Amenities provided were described positively, but lacked diversity in food options.
Value for Money
8.69
Guests found the hotel to be a good value for the price.
Food and Beverage
7.74
Breakfast options were criticized for lack of variety and in some cases poor quality.
Overall Experience
8.61
Despite some issues, the overall impression was positive with many guests satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:24

Property Description

Luxurious Accommodations
The Wilshire Grand Hotel in West Orange offers elegant rooms with modern amenities like iPod docking stations and free Wi-Fi. Guests can unwind with Bath and Body Works amenities provided in each room.

Convenient Facilities
Enjoy the convenience of an on-site restaurant, a 24-hour shop, and a free local shuttle service. The hotel also features an outdoor sun terrace with a putting green, a business center, and a fitness center.

Dining and Nearby Attractions
Start your day with a delicious buffet breakfast and savor Italian cuisine at the Primavera Restaurant and Bar. Explore nearby Verona Park or visit Montclair State University, both just a short distance away.

Book your stay at the Wilshire Grand Hotel for a luxurious and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1129 reviews
Cleanliness: 8.24
Service: 8.71
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
I
Ida • couple • us
10
Pros:

The service and staff was excellent. The room was close to the lobby and venue.

2026-02-14 • via Nuitee
J
Jean • solo_traveller • us
10
2026-02-14 • via Nuitee
2
201rexm • Solo travel
8
Beautiful hotel
Pros:

Great hotel. For the price you will not find a better hotel in the area. The room was spacious and extremely clean. The extra touches were over the top such as the Kleenex box made into a flower arrangement with the tissues. With that being said, there a few things to note. Trying to figure out how to turn on the shower was nearly impossible. I had to get dressed and go down and ask at the front desk ( the faucet pulls out). I was on the 2nd floor and the folks above me the noise was really bad. Ask to be on the third floor floor. The walls are thin and there are gaps around the door so you get heavy hallway noice and noise from the other rooms. Worst for me was you have no control over room temp. Temp set at 72. You want it colder you have to turn off the heat. Finally when leaving Donna was on her cell phone and was very apparent I was a bother to her. The person who checked me in was incredible. I would for sure stay here again as for the price there is no place that even comes close. You even get free breakfast 😊

2026-02-09 • via Tripadvisor
V
Voltaire • family_with_children • us
10
2026-02-08 • via Nuitee
E
Ellis • solo_traveller • us
3
Will not return
Pros:

Lobby areas were clean, well maintained. Room was old, heating was iffy… bathroom had loose tiles and generally old and in need of repair

Cons:

Room was cold — very old and bathroom in need of updating + repair

2026-01-27 • via Nuitee
L
LENORA • couple • us
10
2026-01-27 • via Nuitee
B
Bernadette • solo_traveller • gb
10
Pros:

The staff were friendly and warm and we stayed during a winter storm that had cancelled our earlier flights. Our stay somewhere lovely made up some wheat for the earlier experiences.

Cons:

It was fine for a night!

2026-01-27 • via Nuitee
B
Brian • solo_traveller • us
10
I enjoyed my stay. The price is a bit high.
Pros:

Breakfast was delicious. The room was clean and neat. The staff was courteous and professional

Cons:

There was no tv channel guide printed on paper. The room is dimly lit.

2026-01-25 • via Nuitee
B
Bianca • couple • us
5
A good value, but inexpensive for a reason.
Pros:

Inexpensive hotel for the area.

Cons:

Decor is drab. Beds too soft. Room hard to keep warm and the lights were not very bright. Breakfast was not great. Coffee was okay but the milk and cream for the coffee tasted off. The room safe was broken. Basically you can feel that every corner has been cut to keep costs down, so it feels a little sad to stay there.

2026-01-20 • via Nuitee
F
Fernanda • family_with_children • ec
9
Cons:

Variedad en el desayuno

2026-01-20 • via Nuitee
M
Martha • solo_traveller • us
4
Meh
Pros:

The location, parking lot, and room was decent.

Cons:

I was given a room across the hallway from a long-term guest and, for some reason, the room remained open and the TV was blaring for the entire day into the night. When asked if they could request the guest at least close their door, the person who went to speak to guest in room 129 told them other guests are asking if they could close their door. WHAT?! It should have been handled as a noise disturbance and the guest's door made to shut. If there was a circulation problem, maintenance should have addressed that and not let it disrupt other guests. But, instead, the long-term guest was allowed to only slightly close their door and leave the TV blaring-with the request being put on other guests rather than the fact that they were being disruptive.

2026-01-19 • via Nuitee
M
Margaret • extended_group • us
8
2026-01-19 • via Nuitee
J
Ji Young • couple • us
9
2026-01-19 • via Nuitee
V
Virginia • solo_traveller • us
5
Glad for the clean room and AC, but this hotel is not my first choice for future stays in the area.
Pros:

The room was very clean and the AC worked well. These are my two highest priorities. I also really liked having a bathtub, altho I don't know if all rooms have them. I liked the spaciousness of the room. It was quiet-no outside noise.

Cons:

I was greatly disappointed in the availability of TV channels and the remote for the TV. For the cost I paid I was expecting more free channels, and a voice activated remote control. I stayed at your hotel as an indulgence, and I was unable to access many of the channels I was wanting to watch.
Tea selection at breakfast was disappointing, with only lipton black tea, and lipton decaffeinated black tea. Every other hotel I have stayed at has herbal teas and green teas such as peppermint, chamomile, lemon. These are standard. Breakfast options were limited. Other places I have stayed include fruit salad, hard boiled eggs as examples.

2026-01-19 • via Nuitee
J
Joseph • family_with_children • us
10
Pros:

Friendliness

Cons:

None

2026-01-19 • via Nuitee
A
Adelia • solo_traveller • us
9
Pros:

Location - near restaurants and a huge park.
Gardening was attractive; lobby and dining area and patio all accessible
And pleasant.

Cons:

Printer in “business center” (just one computer and printer) didn’t function and no one could help me. Front desk business like, okay but not that friendly.

2026-01-19 • via Nuitee
J
Janice • family_with_children • us
9
Pros:

The hotel was very clean and quiet. The front desk staff were very welcoming too. I liked the reception area. It was a nice place to meet and hang out after we arrived. The room was very nice and spacious. We had a king bed room. If I return to this area again, I will definitely stay here again.

Cons:

The light is the bedroom was a little dim. It would be better to use a higher wattage bulb.
That was the only thing and it was a minor thing.

2026-01-17 • via Nuitee
Y
Yuan • extended_group • us
8
2026-01-16 • via Nuitee
D
Donna • couple • us
10
Pros:

Easy access. Nice facility. Quiet evening.

2026-01-16 • via Nuitee
T
thomas • solo_traveller • us
5
Not great
Cons:

Charge a $30 pet fee and didn’t have a pet
Staff at breakfast kept telling people don’t take too much food

2026-01-15 • via Nuitee