The Champlain Waterfront Hotel, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8 (1108 reviews)
2 Front Street North , Orillia , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Rude staff
Insufficient room cleaning

Categories

Cleanliness
7.71
The hotel was clean enough, but not spotless; common areas could use more attention.
Service
8.18
Some staff were accommodating, but others were reported as rude.
Location
9.22
Great location close to downtown and various restaurants.
Room Quality
7.67
Rooms were reported as comfortable but with issues such as cold temperatures.
Amenities
7.7
Basic amenities and some malfunctioning facilities noted.
Value for Money
8.16
Good value for the price considering location and facilities.
Food and Beverage
7.21
Breakfast was basic and had some service issues.
Overall Experience
8.18
Generally enjoyable stay with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:16

Property Description

Luxurious Accommodations
Experience a blend of comfort and style in our guest rooms equipped with modern amenities like a 49-inch LCD TV, Keurig coffee maker, and cozy fireplace in select rooms.

Convenient Location
Located near Lake Couchiching, our boutique hotel offers easy access to top attractions including Casino Rama and the Orillia Opera House, perfect for exploring Ontario's Lake Country.

Dining Excellence
Indulge in delicious meals at Fionn MacCool’s Restaurant on-site, providing a convenient dining option during your stay.

Book now at The Champlain Waterfront Hotel for a memorable getaway in Orillia.

Important information:

Please note this property does not have a elevator.

Breakfast will be grab-and-go until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 1108 reviews
Cleanliness: 7.71
Service: 8.18
Location: 9.22
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 8.18
S
Steve • family_with_children • ca
10
Pros:

Everything was as expected or better.

2026-03-07 • via Nuitee
N
Nick • solo_traveller • ca
4
Not recommended.
Pros:

- Location is downtown, so obviously close to several restaurants and stores.
- The place was clean
- at the reception , people were polite as expected

Cons:

- Cheap materials everywhere
- the key had to be reprogrammed 3 times even if no stored close to electronics. I could her people in the corridor having the same issue. So I had to go upstairs, verify key didn’t work, going downstairs to have it re- programmed, go upstairs again; this 3 times.
parking was a nightmare - very small parking area, people had difficulties getting in and out. When full, you had to get a pass for another parking at walking distance.
- Coldish room - the air conditioner didn’t seem working properly
- sheets were synthetic and so sparkling when sleeping.
- it was cold in the elevator - it seemed to be almost outside.
- Water was barely warm; couldn’t take a satisfying shower
- Old and noisy air conditioner - in addition, being the room small and the air conditioner at waist level, at night you would get blown air.
- Minimal space
- Overpriced - because of all these issues, I can’t say it was worth the cost.
- Tv only, no channels
- No microwave in the room
- Windows would stay closed at all times for privacy because of where they were located
- Downstairs, there was no hot water in breakfast area.
- Breakfast was very poor and sugary products. Area to have breakfast looked like camping as there were many people for winter games.

2026-02-28 • via Nuitee
H
Heather • solo_traveller • ca
10
Convenient. Comfortable. Pleasant in every way.
Pros:

Beautiful rooms. Generous complimentary breakfast. Amazing location. Super clean.

Cons:

Oddly, there was no heat in any of the bathrooms. Weekends can have limited parking.

2026-02-28 • via Nuitee
M
Marie-Christine • family_with_children • ca
9
2026-02-26 • via Nuitee
M
Maryann • family_with_children • ca
10
It was a really great spot to stay. We will be back!
Pros:

Location was great for us. We did not have the breakfast but went to the attached pub because of the Canada/US Olympic hockey game but would've enjoyed the breakfast otherwise.

Cons:

Everything was great. Nothing negative to say about this hotel.

2026-02-25 • via Nuitee
R
Rabecca • couple • ca
1
Awful
Pros:

Was in the basement in gross room

Cons:

Not being in a basement I almost hurt myself getting into my room

2026-02-24 • via Nuitee
J
Julie • family_with_children • ca
4
Mediocre Stay
Pros:

The location, close to the waterfront front was nice.

Cons:

We froze in our room, likely because our room was in the basement, however, the whole hotel was cold. The hotel and room was not clean.
There was no onsite parking and nowhere to temporarily park to check in and drop off luggage. The breakfast was stale and tasted like bananas.

2026-02-13 • via Nuitee
N
Neely • family_with_children • ca
10
Pros:

Nathaniel, the front desk clerk, was super helpful and friendly

2026-02-11 • via Nuitee
O
Owen • family_with_children • ca
8
2026-02-09 • via Nuitee
J
J2270SGjennifern • Solo travel
10
Great customer service
Pros:

The front desk service was top notch. Nathaniel went above and beyond to help make my stay amazing!
The room was clean, and you can't beat the location! Great job!!

2026-02-08 • via Tripadvisor
R
Robert Stephen • couple • ca
8
Easy, quick fast, affordable, comfortable, and staying there for a week in March
Pros:

This time was just a one night stay but room and bed was great.

Cons:

Parking is a bit of an issue there’s parking in the back of the hotel. Just not sure if there’s enough if the hotel is actually full.

2026-01-28 • via Nuitee
A
Amber • family_with_children • ca
8
Pros:

Very clean, and comfortable room. Had everything we needed for the night.

Cons:

We found the room temperature hard to control. Very cold and then too hot.

2026-01-25 • via Nuitee
W
Wendy • solo_traveller • ca
8
2026-01-20 • via Nuitee
L
Lisa • couple • ca
8
2026-01-20 • via Nuitee
M
Melissa • couple • ca
10
Great staff! Love the location.
Cons:

Wifi wasn’t very reliable

2026-01-19 • via Nuitee
J
Jack • couple • ca
10
2026-01-19 • via Nuitee
G
Gerald • couple • ca
8
Very pleasant and VERY quiet.
Pros:

This seems to be an old hotel that has been recently renovated to become and upscale, almost a deluxe hotel. Let me explain: Our room was small and the hallways were a bit confusing (like an older hotel) but the bathroom was very clean, bright and modern. The sleeping area was a bit crowded but the clothes closet, TV, headboard and general finishes were all upscale and definitely not not like a "Dollar Hotel". The window had three (THREE) pull-down blinds to absolutely shut out the morning sun if you wished to sleet in.
Also, there are lots of interesting shops and cafe's within a 5 minute walk like the Mariposa Market on Mississauga St.

Cons:

Unfortunately, they don't have many on-site parking spaces but they do have a large off-site parking lot only a block away. That was absolutely fine for us (aged 70+), but older or handicapped people may have trouble.

2026-01-19 • via Nuitee
C
Cheryl • solo_traveller • ca
8
2026-01-19 • via Nuitee
M
Marija • family_with_children • ca
8
2026-01-19 • via Nuitee
L
Lindsey • extended_group • ca
1
A nightmare
Pros:

Location

Cons:

The bed bugs and lack of support and empathy from the staff

2026-01-19 • via Nuitee