Caribbean Paradise Hotel & Spa - 5th Avenue

Hotels
7 (1462 reviews)
5th Avenida Esquina Avenida Constituyentes Col. Centro , Playa del Carmen , mx

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Safety deposit box
Tour desk
Hot tub/Jacuzzi
Car hire
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
5.5
Multiple reviews indicate issues with cleanliness, such as dirty rooms and unpleasant odors.
Service
8
Some positive mentions of friendly staff, although there were complaints about response and assistance.
Location
8.5
Many reviews highlight excellent locations, close to attractions, despite noise concerns.
Room Quality
5.5
Several reviews mention poor room conditions, such as being cramped and having maintenance issues.
Amenities
6.5
Limited positive mentions, coupled with reports of dysfunctional amenities like pools and jacuzzis.
Value for Money
7
Some guests found additional charges excessive, affecting their perception of value.
Food and Beverage
7.5
No specific comments on food and beverage; assigned the overall rating since most guests focus on location and cleanliness.
Overall Experience
7.5
Mixed experiences lead to an overall average rating, with serious issues mentioned alongside positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:33

Property Description

Luxurious Accommodations
Located on 5th Avenue in Playa del Carmen, Caribbean Paradise Hotel Boutique & Spa offers elegantly designed rooms with Queen or King-sized beds. Each room features a private bathroom, bath products, and free Wi-Fi, ensuring a comfortable stay for guests.

Relaxation and Recreation
Guests can unwind on the sun terrace or take a refreshing dip in the outdoor pool. The hotel's proximity to the beach, just a 5-minute walk away, provides the perfect opportunity for beach lovers to enjoy the sun and sand.

Convenient Amenities
With private parking available for an additional fee, guests have peace of mind knowing their vehicles are secure. Additionally, the hotel offers access to a private beach club, allowing guests to experience the beauty of Playa del Carmen's coastline firsthand.

Experience luxury, relaxation, and convenience at Caribbean Paradise Hotel Boutique & Spa. Book your stay now for an unforgettable experience.

Important information:

Please note that this property is located nearby restaurants and bars and it can be noisy at night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MXN 250 per day.

Location

Guest Reviews

7
Based on 1462 reviews
Cleanliness: 5.5
Service: 8
Location: 8.5
Room Quality: 5.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 7.5
D
Da veiga • couple • fr
8
2026-03-14 • via Nuitee
F
Fabienne • solo_traveller • fr
5
Une vraie discothèque 😬
Pros:

Rien

Cons:

Deux nuit passées et on a rien dormi !
Première nuit, chambre donnant sur la rue avec beaucoup beaucoup de bruit
Chambre juste au-dessus d’un bar
Nous avons demandé de changer d’emplacement pour la deuxième nuit, il nous a dit oui et ils nous ont redonné une chambre, pratiquement au même endroit
Je ne recommande pas du tout

2026-03-13 • via Nuitee
M
Maria Yadira • couple • mx
7
Pros:

The location, staff were really nice and very clean property

Cons:

They gave me a simple room, when I had booked and paid for a suite with a balcony with a the city view and jacuzzi, also the floor of the shower was clogged and the water was coming out. I did complained to them and they did moved me on the second night and yet they didn't give me the jacuzzi, only the balcony WITHOUT A VIEW

2026-03-11 • via Nuitee
Y
Yasser • solo_traveller • dk
10
2026-03-09 • via Nuitee
A
Ava • couple • fr
7
2026-03-08 • via Nuitee
C
Constanza Lilet • couple • cl
7
Excelente ubicación y buena atención, pero con ruido nocturno
Pros:

Lo que más me gustó fue su cercanía a toda la Quinta Avenida y el jacuzzi en el balcón, que nos permitía relajarnos y disfrutar aún más la estadía. Además, el personal era muy amable.

Cons:

Lo que menos me gustó fue el ruido durante la noche, debido a los bares, locales y discotecas cercanas, incluso una ubicada justo al lado. Además, la acústica entre las habitaciones es bastante deficiente, ya que durante nuestra estadía se escuchaban claramente las conversaciones de la habitación contigua.

2026-03-06 • via Nuitee
J
Jules • couple • ca
8
2026-03-05 • via Nuitee
L
Lea • extended_group • fr
7
2026-03-04 • via Nuitee
F
fabio • family_with_children • it
1
2026-03-01 • via Nuitee
J
Jorge • extended_group • us
10
2026-02-28 • via Nuitee
W
Wendy • family_with_children • gb
10
Pros:

We loved it here only down fall was the toilet had no door and we kept getting a sewage fell come into the room now and again.

Cons:

The staff was amazing always so helpful.

2026-02-27 • via Nuitee
C
Carlos Samuel • family_with_children • mx
8
Cómodo pero algunas partes disfuncionales
Pros:

Está en un lugar muy accesible y muy cerca de la playa y la 5a avenida

Cons:

El jacuzzi no funciona, el baño no tiene puerta ni privacidad; tiene balcón pero no tiene sillas; la TV no tiene suficientes canales. El parking te lo cobran aparte.

2026-02-27 • via Nuitee
A
Alfredo • family_with_children • mx
10
Pros:

Ubicación

Cons:

Las habitaciones mas grandes

2026-02-26 • via Nuitee
M
Marisol • family_with_children • mx
10
Pros:

Excelente lugar, pero no había conexión de wifi, no servía.

2026-02-25 • via Nuitee
P
Paul • family_with_children • mx
10
2026-02-25 • via Nuitee
F
Florian • couple • ro
9
2026-02-24 • via Nuitee
F
Florian • couple • ro
9
2026-02-24 • via Nuitee
R
Rajiv • family_with_children • bz
7
Pros:

Excellent location

Cons:

Room was very small. Also noise outside.

2026-02-23 • via Nuitee
B
Belghoul • couple • fr
4
Les chambres avec spa sont situées juste au dessus des bars (musique jusqu'à 2h)
Pros:

A première vue la chambre était correct

Cons:

Lorsque nous avons réservé l'hôtel nous savions que nous étions sur la 5eme avenue MAIS nous pensions aussi que les hôtels des environs étaient dotés de double ou triple vitrage permettant a leurs clients de pouvoir...dormir (rôle principal d'un hôtel), l'hôtel étant situé juste au dessus d'un bar de rock, la musique nous a empêchée de dormir et l'hôtel étant plein le réceptionniste n'a pas pu nous changer de chambre, nous avions choisis une chambre avec le bain a remous mais si nous avions su nous aurions préférés une chambre à l'opposé même si cela aurait impliqué qu'elle soit d'un standing moins élevé!
Le parking est payant et cela nous a étonné car c'est noté sur le site qu'un parking est disponible sans préciser le cout.

2026-02-23 • via Nuitee
C
chrysta • extended_group • us
4
Only good thing was the location
Pros:

Location

Cons:

Pool was small and dirty , terrible smell in bathroom

2026-02-23 • via Nuitee