Caribbean Paradise Hotel & Spa - 5th Avenue

Hotels
7 (1521 reviews)
5th Avenida Esquina Avenida Constituyentes Col. Centro , Playa del Carmen , MX
+52 984 164 3254

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Garden
Lift / Elevator
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Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
5.5
Multiple reviews indicate issues with cleanliness, such as dirty rooms and unpleasant odors.
Service
8
Some positive mentions of friendly staff, although there were complaints about response and assistance.
Location
8.5
Many reviews highlight excellent locations, close to attractions, despite noise concerns.
Room Quality
5.5
Several reviews mention poor room conditions, such as being cramped and having maintenance issues.
Amenities
6.5
Limited positive mentions, coupled with reports of dysfunctional amenities like pools and jacuzzis.
Value for Money
7
Some guests found additional charges excessive, affecting their perception of value.
Food and Beverage
7.5
No specific comments on food and beverage; assigned the overall rating since most guests focus on location and cleanliness.
Overall Experience
7.5
Mixed experiences lead to an overall average rating, with serious issues mentioned alongside positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:33

Property Description

Luxurious Accommodations
Located on 5th Avenue in Playa del Carmen, Caribbean Paradise Hotel Boutique & Spa offers elegantly designed rooms with Queen or King-sized beds. Each room features a private bathroom, bath products, and free Wi-Fi, ensuring a comfortable stay for guests.

Relaxation and Recreation
Guests can unwind on the sun terrace or take a refreshing dip in the outdoor pool. The hotel's proximity to the beach, just a 5-minute walk away, provides the perfect opportunity for beach lovers to enjoy the sun and sand.

Convenient Amenities
With private parking available for an additional fee, guests have peace of mind knowing their vehicles are secure. Additionally, the hotel offers access to a private beach club, allowing guests to experience the beauty of Playa del Carmen's coastline firsthand.

Experience luxury, relaxation, and convenience at Caribbean Paradise Hotel Boutique & Spa. Book your stay now for an unforgettable experience.

Important information:

Please note that this property is located nearby restaurants and bars and it can be noisy at night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7
Based on 1521 reviews
Cleanliness: 5.5
Service: 8
Location: 8.5
Room Quality: 5.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 7.5
G
Gaona • couple • co
10
2026-09-19 • via Nuitee
A
Andréa • couple • fr
7
Bon rapport qualité-prix
Pros:

La localisation est très bonne, il y a beaucoup d’animations autour. Il y a du bruit certes mais c’était spécifié et nous avons pris nos dispositions donc pas de soucis de ce côté là. L’hôtel est sécurisé et tout autour il y a souvent des policiers. Le petit stand de thé près de la piscine est génial.

Cons:

Le personnel passe trop de temps sur son téléphone au lieu de s’assurer que toutes les installations sont propres, pareil pour les espaces communs. Ils sont malgré tout gentils mais n’ont pas l’air très concerné par ce qui peut arriver aux clients. La piscine manque de nettoyage, ce qui explique le fait qu’il n’y a jamais personne. Il y a une odeur de Javel qui sort du robinet et du pommeau de douche, ça colle à la peau et ça n’est pas tres agréable mais je crois que c’est commun à toute la ville.

2026-09-10 • via Nuitee
Z
Zabala • solo_traveller • us
10
Great times at the Hotel Fifty
Pros:

Excellent building quality, very well maintained, pool was very clean, staff was very attentive ( Alex at the front desk and Teresa cleaning the room)
The quality and comfort of the room was excellent compared to other hotels in the area at a very good rate

Cons:

Internet was spotty and very slow

2026-09-07 • via Nuitee
K
Kuylen • extended_group • bz
9
2026-09-06 • via Nuitee
P
Panero • couple • ar
9
2026-08-29 • via Nuitee
B
Benjamin • couple • ca
8
Une bonne expérience à vivre si vous aimez la fête !
Pros:

J’ai beaucoup aimer l’endroit mais il faut vraiment aimer la fête car c’est bruyant sinon vraiment bien !

Cons:

Le bruit mais c’est normal car c’est en pleine rue de playa !

2026-08-27 • via Nuitee
Óscar • solo_traveller • ve
9
Pros:

la ubicación

Cons:

la distribución del baño

2026-08-25 • via Nuitee
I
Ivonne • couple • mx
10
Pros:

Todo

Cons:

He ido en dos ocasiones y en gel de ducha que te ponen está podrido.. esta última vez que fui se lo llevé a la recepcionista pk la primera vez no me hicieron caso

2026-08-24 • via Nuitee
L
Luciano • family_with_children • br
8
Localização e qualidade
Pros:

Localização dentro da quinta avenida , muito movimentada e segura a localização , um poco de barulho , banheiro e quarto grandes , a equipe de funcionarios são muito educados.

2026-08-17 • via Nuitee
M
Martinez • solo_traveller • mx
9
2026-08-14 • via Nuitee
D
demetrio • couple • us
10
2026-08-09 • via Nuitee
N
Noemí M. García • solo_traveller • mx
9
Pros:

La decoración del hotel es muy bonita.

Cons:

El estacionamiento tiene costo extra y es un poco difícil maniobrar en él.

2026-08-07 • via Nuitee
T
Trejo Ruiz • solo_traveller • mx
8
2026-08-05 • via Nuitee
A
Aaron Meza • solo_traveller • mx
8
2026-08-03 • via Nuitee
L
LUIS ALBERTO • solo_traveller • mx
1
Pros:

Nada

Cons:

Todo está pésimo

2026-07-25 • via Nuitee
L
Lola • couple • es
9
2026-07-22 • via Nuitee
M
Makeet • family_with_children • us
4
Decent for the price and location
Pros:

The property was in a perfect location to explore 5th Ave from the ferry to the shops and restaurants

Cons:

My room was given away to another guest which cause so much stress due to me booking a room with a bathtub instead of a rainfall shower. I was told I needed to reach out to booking and nothing could be done about it after promising me it would be changed the next day.
The bathroom had an odor coming from the toilet like sewage. Cleaning staff came and did something in the shower and then the toilet and the smell was gone but appeared the 4th day. The room was ready at 3pm and I’m not sure why because there were chips and eyelashes from previous guest left behind. Also my balcony door lock was broken I had to go tell them about that because it was dangerous especially with my children being with me on the trip. Someone can potentially come in with us sleep or when we didn’t occupy the room. There’s also no microwave.

2026-07-18 • via Nuitee
D
diango • family_with_children • co
7
2026-07-16 • via Nuitee
T
Tracy • extended_group • ca
3
It was a big disappointment
Pros:

It was in a good location.

Cons:

The staff were Not Helpful. There was construction going on and it was loud and started warly. We were not informed of this when booking. There was a small lasgna mark on one if the sheets and they charged us $140 usd for cleaning. The wifi was weak. The pool wasnt very clean. We will not stay there again.

2026-07-15 • via Nuitee
A
Alvarez • extended_group • cr
10
2026-07-14 • via Nuitee