Melville Castle Hotel

restaurant pour le diner du soir au sous-sol... un peu triste et sobre

The only reason I didn’t score the overall experience as a 10 was solely based on my interaction with the front desk girl Tegan. It was my first time traveling with my family to Scotland-let alone staying in a castle. I was excited to check in and was “greeted” by Tegan who had no smile on her face and was genuinely unpleasant to interact with. I was appalled by her demeanor and was surprised she was in a position to be the face of the castle. She seemed irritated by our presence and was very short with her answers. She was the same way the following morning. No good morning as we passed or acknowledgement of my presence. Just odd. I hope these reviews are monitored because her employment should be reviewed. Front desk reception does not seem like a good fit for her. I have been employed in Human Resources for many years and am confused on how she ended up working in that role.

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Weddings, noise everywhere because of wedding, bar and lounge mostly closed for wedding guests

We booked into the restaurant for both nights but we found the food and restaurant sadly lacking, we was sat down near the open flamed grill where the extract was obviously playing up letting smoke into the room which along with an acrid smell started to sting our eyes, when the starter arrived a beetroot cold plate we found this was poorly executed and very over priced. The main which was a Jerusalem artichoke risotto which had obviously been cooked earlier and left in the pass under the heat lamps as it was congealed and reminiscent of wallpaper paste and as for the Jerusalem artichoke that was non existent! Very poor to the point where we walked out without eating it, and I refused to pay at check out next day. The next day we ordered off the bistro menu upstairs and it was perfect in every way’ we just wish we had gone for that on the first night and our experience in the hotel would have been far better.
Breakfast’s was very nice with good quality local produce, very nice and the coffee was excellent.
Maybe the decors could do with refresh and replace some of the furniture as it’s had its day, yes they are antique but we have antique furniture and it can still function as a piece of furniture! .
I will add for us the staff who we interacted with where amazing.

Emplacement très excentré, il vous faudra impérativement un véhicule pour aller en ville (avoir une voiture est nécessaire). Des transports en commun trop peu présents et difficilement accessible.
Service simple et on pourrait s'attendre à un peu mieux

Sítios de casamentos , chegámos e a confusão era geral , o aspecto era velho e sujo , a televisão do quarto não funcionou as 3 noites , não conseguimos desfrutar do Hotel pois estava o Bar a noite ocupado , deram um quarto no 2 andar 202 com falta de arejamento e qualidade , há excepção da cama que estava muito limpa e era boa .
O pequeno almoço era razoável mas faltava diversidade de produtos

Couldn't get a reservation for dinner so had to order food to the hotel.

Some in our party of 17 said their rooms were small.

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