Facilities

Fitness facilities
Free WiFi
Terrace
Garden
Luggage storage
Wheelchair accessible
Picnic area
Elevator
Fitness facilities
Surfing/bodyboarding nearby
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Good amenities
Cons:
Traffic noise
Some service inconsistency

Categories

Cleanliness
8.06
The apartment itself was very nice, clean, spacious & well appointed, but noise detracted from the experience.
Service
9.03
Staff very helpful and friendly, although one staff member was not welcoming.
Location
9.07
Very conveniently located for beach, shopping and dining options.
Room Quality
8.52
Spacious and comfortable room with good facilities.
Amenities
8.55
Great pool, spa, gym at the resort.
Value for Money
8.51
This property is good value for money, and within walking distance of various amenities.
Food and Beverage
8.56
Surrounded by food/dining options, including great breakfast/lunch spots.
Overall Experience
8.53
Overall a very good stay, with a few drawbacks due to noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:22

Property Description

Experience the perfect blend of relaxation and adventure at Neptune Resort in the heart of Broadbeach, Gold Coast.

Recreational Oasis
Dive into sheer bliss with our outdoor pool and rejuvenate in the hot tub, or challenge a friend to a game on our outdoor tennis court.

Culinary Delights
Savor delicious meals at Tom's Cafe or grab a quick snack at our cozy coffee shop, ensuring you stay fueled for your exciting day.

Comfort Meets Convenience
Unwind in our individually decorated rooms featuring full kitchens, private balconies, and complimentary Wi-Fi. With self-parking and luggage storage, we’ve thought of everything to make your stay worry-free!

Book your unforgettable escape today at Neptune Resort, where adventure awaits just steps from your door!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 122 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
P
Paul partner
10
Pros:

Spacious, comfortable room with good facilities.

2025-10-09 via Nuitee
R
Robyn Ellen partner
10
Pros:

A great place to stay. We stayed in a quality apartment that had everything we needed. Great pool, spa, gym at resort. Easy walking distance to shopping, restaurants, trams and buses. Highly recommended.

2025-10-06 via Nuitee
J
Jeannine
10
Pros:

Very conveniently located for beach, shopping and dining options. Literally a 3 minute walk to the beach, diagonally across from Pacific Fair Shopping Centre, and surrounded by food/ dining options, including Toms downstairs which was great for breakfast/ lunch and coffee.
Staff friendly and helpful, free secure parking and the building itself felt safe, I would stay here again.

2025-10-02 via Nuitee
H
Heather partner
6
Pros:

Handy to tram and buses which were directly across the road. Pacific Fair and Oasis shopping centres close by. Very noisy with traffic noise from the main road all day and night even with the windows shut. Staff very helpful and friendly.

2025-09-26 via Nuitee
C
Colin partner
10
Pros:

Great location and excellent facility.Parking was so good with plenty of room.Room was clean, huge bed was very comfortable.Highly recommend.

2025-09-19 via Nuitee
T
Tracey partner
8
Pros:

The fan above the stove needs fixing as it barely sucks up the cooking smells . Twin beds pushed together doesn't make a queen especially if one bed is lower than the other

2025-09-18 via Nuitee
R
Robert
6
Pros:

The apartment itself was very nice, clean, spacious & well appointed, the pool area very nice & the overall property well maintained, however the noise from the constant traffic, all around you, just meters from the apartment was unbearable. Balcony doors remained closed, and the balcony could not be enjoyed. Less than a relaxing experience. A certain staff member was not welcoming, understanding or friendly. Manager Brett was very nice & personable.

2025-09-09 via Nuitee
J
Jane family
10
Pros:

A great apartment and location.

2025-09-04 via Nuitee
J
Judith
10
Welcoming helpful and very comfortable
Pros:

Great service!

2025-08-31 via Nuitee
B
Bridget family
10
Pros:

Such a great location- perfect for a long stay, close to Pacific Fair and Broadbeach South Tram Station. Clean and tidy apartment.

2025-08-21 via Nuitee
A
Angelique friends
8
Pros:

This property is good value for money, and within walking distance of the convention centre, Pacific Fair shopping centre, and lots of eateries/restaurants.
The room had a well-equipped kitchen which made our stay a lot more comfortable. There is a small step into the bathroom (so watch your toes)
Nice to NOT have a minibar.
Would be happy to return to stay here again.

2025-08-20 via Nuitee
T
Thomas
10
Pros:

Had a great stay, handy to everything we required.

2025-08-03 via Nuitee
P
Paul
8
Pros:

Great room, good view and nice staff.

2025-07-02 via Nuitee
B
Barbara partner
10
Pros:

It was within walking distance to Pacific Fair and the Broadbeach Tavern where we had an excellent meal. Having Tom's Cafe on-site was handy too for breakfast. Would visit again. Very enjoyable!

2025-06-26 via Nuitee
T
tracy
10
Girls weekend away
Pros:

Quite comfortable large room
Accessible to transport shopping and dining

2025-06-23 via Nuitee
K
Karen family
10
Pros:

Very clean tidy and comfortable good location will be back.

2025-06-10 via Nuitee
M
Michelle family
10
Pros:

Easy after hours check-in. Great location. Walking distance to lots of places. Everything was as per the online photos.

2025-06-04 via Nuitee
V
Verified traveler
8
Great location
Pros:

Great location and clean. The unit could do with a refurb.

2025-05-23 via Nuitee
D
Damon
10
Pros:

Excellent location and overall a great place to stay.

2025-05-11 via Nuitee
S
susan-louise
10
Pros:

This has to be one of the best places we've stayed at on the GC. The apartment was well appointed with absolutely everything you could possibly need, separate bedroom, livjng and dining area. Washing machine, dryer. Air conditioning and a lovely big balcony. The bed was large and extremely comfortable. The pool was private and lovely and warm with a hot tub. Really quiet rooms and we hardly saw anyone else around. I will be recommending this resort to everyone. Thank you for a relaxing and perfect stay.

2025-04-26 via Nuitee