Pantages Hotel Toronto Centre

Hotels
8.7 (2298 reviews)
200 Victoria Street , Toronto , ca

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Unclean glassware
Delayed security deposit
Limited amenities

Categories

Cleanliness
7.88
Some reviews mentioned unclean glassware in the room but overall sentiments were positive regarding cleanliness.
Service
9.35
Multiple reviews praised the staff for being friendly, helpful, and accommodating.
Location
9.39
Many guests appreciated the excellent central location for shopping and theaters.
Room Quality
8.84
Most reviews highlighted the spacious, clean, and comfortable rooms.
Amenities
8.37
Some amenities lacked, such as room service and adequate kitchen supplies.
Value for Money
8.83
Room rates are justified by comfort and location, though some costs were delayed.
Food and Beverage
7.88
Reviewers mentioned issues with missing items for in-room tea and coffee.
Overall Experience
9.05
Overall positive experiences with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:21

Property Description

Modern Fitness Centre

Non-Smoking Rooms with Amenities

Convenient Downtown Location

Book your stay now at Pantages Hotel Toronto Centre, just steps away from Toronto Eaton Centre and Yonge-Dundas Square. Enjoy our modern fitness centre, non-smoking rooms with flat-screen TVs, Keurig coffee, and free local calling. Explore Toronto's financial district, only a short walk from our convenient location.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

A 6% hotel service fee is charged to the room rate and includes the following:

• In room Keurig coffee and tea
• Use of Business Center
• Use of Fitness Room
• Local phone calls

Special cancellation policies apply for bookings of 8 or more rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for CAD 10 per person per night when using an existing bed.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 2298 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.05
P
PETER couple ca
9
Would stay there any time!
Pros:

We went to the theatre for an evening show and afterwards the walk to the hotel was less than a minute! So convenient!
It must also be a wonderful place to stay for people visiting St Mikes hospital.
Pella at the front desk was very helpful and friendly!

Cons:

It would be nice if their little restaurant was open for after theatre light bites.

2026-02-13 via Nuitee
A
Alessandro couple ca
9
2026-02-11 via Nuitee
M
MBH_1302 Couples
10
Fantastic. Definitely recommend
Pros:

The location of the hotel is fantastic. The service absolutely amazing. Special shoutout to Pella at the front desk, she is an absolute star and made sure we were well looked after.

2026-01-29 via Tripadvisor
P
P9789ABpeterk Family
10
Kamrs, Aadi and Paul were fantastic. Great hotel, great service. Very helpful and alwsys very pleasant to deal with.
Pros:

Kamrs, Aadi and Paul were fantastic. Great hotel, great service. Very helpful and alwsys very pleasant to deal with.

2026-01-26 via Tripadvisor
S
Susan couple ca
10
Very kind and helpful staff.
Pros:

Location, security, cleanliness, STAFF

Cons:

Nothing - lived it here.

2026-01-26 via Nuitee
K
kayak56 Family Halifax, Halifax Regional Municipality, Nova Scotia
10
Excellent stay at Pantages
Pros:

We had a 3 night stay at Pantages Hotel - coming to Toronto to attend 2 Blue Rodeo shows at Massey Hall.
This was our first stay at Pantages Hotel and it won’t be our last. The location is excellent for Massey Hall, theatres and the Eaton Centre with many dining choices in close proximity. But the most impressive thing for us was the amazing staff at the reception desk - in particular I will mention Pella - she was very efficient and most helpful. We felt welcomed when we entered the lobby and so appreciated Pella’s thoughtful attention to detail and helpfulness with anything we needed. Thank you - our stay was delightful and comfortable during the January deep freeze.

2026-01-25 via Tripadvisor
T
Tatiana family_with_children pt
9
2026-01-25 via Nuitee
D
dremamac Friends getaway Toronto, Ontario
8
I’m torn…
Pros:

First time at this hotel which we picked because we were seeing a concert at Massey Hall on a Friday night. Perfect location for our needs, it was so nice to just cross the street when the concert ended. The staff is great, shout out to James at main reception who was so helpful and personable. The hotel is beautiful, clean and in a great area with the Eaton Centre only a 4 minute walk away. The rooms were clean and well decorated. Great bathroom and I loved the fact the floors were not carpeted.

Where I am torn though is how noisy the rooms are at night. The bathroom fan does not turn off, there are sounds coming from the vents that sound like it could have been the elevator going up and down, even though we were not near the elevator. The worst part was at around 5:30 am there was incessant beeping coming from outside that lasted for a good 30 minutes at least. I thought it might have been snow removal but when I looked out it was a delivery truck. There were several more trucks parked down there in the morning before we checked out, the rest didn’t beep but you could hear them running and being unloaded.

I’ll try staying here 1 more time next time I have a concert at Massey Hall, but I would ask not to be located over the alley where they get their deliveries.

2026-01-24 via Tripadvisor
F
Fraser family_with_children ca
10
2026-01-21 via Nuitee
K
Kathleen solo_traveller ca
9
2026-01-21 via Nuitee
M
Markusz couple ca
10
Very well located hotel with the kindest staff I’ve ever met! Highly recommend
Pros:

Superb location!

Cons:

Everything was amazing!

2026-01-21 via Nuitee
D
Daniel couple au
10
2026-01-20 via Nuitee
W
Wayne solo_traveller ca
9
Ideal location in Toronto for access to shopping and theatre or concerts.
Pros:

Hotel is located in great central location with close access to Yonge Street theatres, Massey Hall, and Eaton Centre. The room was large and nicely decorated. Shower was great.

Cons:

The beds are lower than average heights so could pose an issue with anyone with mobility issues.

2026-01-20 via Nuitee
L
Laurence32v family_with_children fr
9
Pros:

Tout était parfait....

Cons:

Rien

2026-01-20 via Nuitee
M
Mayako family_with_children us
6
Pros:

Location, room, cleanliness.

Cons:

Staff kept making mistakes on our breakfast orders. Staff also tried entering our room while we were still in the room before check out time. Cost of stay with breakfast included is not worth it.

2026-01-19 via Nuitee
D
Dajana family_with_children at
5
Zentrale Lage, aber nicht zufriedenstellend, Sauberkeit ungenügend
Pros:

Die Lage ist ausgezeichnet. Man hat direkt ein Shopping Center mit einem Food Court nebenan. In unmittelbarer Nähe gibt es zahlreiche Restaurants oder Cafés. Sehr zentral gelegen. Das Personal war sehr freundlich.

The location is excellent. There is a shopping center with a food court right next door. There are numerous restaurants and cafés in the immediate surrounding. Very centrally located. The staff was ver friendly.

Cons:

Auf den ersten Blick sieht das Zimmer toll aus, aber der Schein trügt. Wir hatten bei Ankunft noch einen vollen und dreckigen Kühlschrank von unseren Vorgängern. Wir mussten zwei Mal nachfragen, bis es gereinigt wurde. Die Bettwäsche war dreckig. Wurde dann zwar ausgewechselt, aber hatte wieder Flecken. Wir hatten es dann schon gelassen, weil wir aufgegeben hatten.
Auch das Bad war leider nicht ganz sauber, hier waren noch Haare von unseren Vorgängern zu finden.
Des Weiteren sind wir mit einem 7 Monate alten Baby angereist und hatten ein Babybett angefragt. Jedoch gibt es gar kein Babybett mit einer Matratze, sondern eine Spielmatte. Wir haben dann zu dritt in einem 1,40m Bett geschlafen. Das Personal war zwar bemüht, aber eine wirkliche Lösung gab es nicht. Sie haben uns vorgeschlagen, dass einer von uns auf die Couch ausweichen soll. Dann hatten wir noch nach einem Wasserkocher gefragt. Hier waren auch noch alte Essensreste dran. Und fehlen die Worte. Wir waren bereits in deutlich günstigeren Hotels, die deutlich besser und sauberer waren.
Das alles für knapp 400 Euro die Nacht (inkl. Steuern). Absolut nicht gerechtfertigt und sehr enttäuscht vom Hotel.

At first glance, the room looks great, but appearances are deceptive. On arrival we still had a full and dirty fridge from the previous guests. We had to ask twice before it was cleaned. The bed sheets were dirty. They were then changed but had stains again. We then actually gave up on asking to change them again.
The bathroom was also not completely clean, there were still hairs from the previous guests.
Furthermore, we arrived with a 7-month-old baby and had requested a baby crib. However, there is no crib with a mattress but a play mat. The three of us then slept in a 1.40m bed. The staff was kind, but there was no real solution. They suggested that one of us should move to the couch. Lastly, we asked for a kettle, which still some old leftovers on it. So actually we have no words.

2026-01-19 via Nuitee
A
Anaëlle family_with_children fr
10
Visite de toronto
Pros:

Malgré un souci avec la réservation booking, le personnel de l'hôtel a été très compréhensif et professionnel. De plus les repas proposés étaient excellents, ainsi que les petits déjeuners. Toutefois si vous êtes pressés le matin il faudra penser à anticiper. Enfin la vu au 16eme étage etait super et la literie très confortable.

2026-01-19 via Nuitee
T
Tracy family_with_children ca
10
Pros:

Beautiful accommodations and exceptional staff. Paul made everything perfect and was a joy.
Breakfast was included in our booking and there were fantastic choices. We settled on building our own omelette and the French toast. The portions were large and every was delicious. Thank you Inga for making our morning. I would highly recommend staying at this hotel.

2026-01-19 via Nuitee
R
Roy couple ie
10
Excellent
2026-01-19 via Nuitee
G
Giovanni extended_group ca
8
2026-01-19 via Nuitee