Club Wyndham Patriots’ Place

Went there for nice family weekend to visit family. Walked in lobby to check in and it was a gauntlet of rude sales people trying to get you to go to presentation for resort. After being pushed extremely hard we went the next morning. The 90 minute presentation turned into hours of manipulation , lies, coerced sales people saying it was a vacation club new way of vacationing. When we asked many times. Is this a Timeshare? They said no many times over and over. They worked us hard and gave stout again saying it was a vacation club not a Timeshare. They told us we would save thousands vacationing with them. When we told them how much spent vacations in the past they said”Hell No” you will never pay that again. Lies lies! We said we taking road trip cross country and going to Iceland . They said their company can setup all that. Lies lies! After all was over that day we signed on thinking it would work. By the time got home we sent cancellation. Letter. They called us and talked us into not canceling and join at reduced rate. Still saying it’s a vacation club not a Timeshare, lies lies . Signed on again! Stupid us . So we tried to use it on road trip. Total fail with vacations to go app and no help from them. We used trivago hotels.com much easier and cheaper . We called to get help for our Iceland trip . Again total fail! They had no knowledge of Iceland area and accommodations . Thank you AAA , they knew what to do and saved us still have been trying to get out of contract. So far they don’t listen and tell us we have no proof that the sales people are like I described . Bad bad horrible company to deal with! Stay away from club Wyndham travel leisure resort. Also the room we stayed smelled and was horrible noise experience.

Our stay was great ! Staff were great and very helpful! Just wish they would change the check in process. Took us 45+ min I believe and we had to check in at one counter. Then go to another desk to get our room key and hear the pitch to get us to go to the 90 min timeshare meeting.

I like this resort & have stayed here often over the past 4 years. I will continue to stay when in Williamsburg & can still navigate stairs.

everybody was outstanding came to see snow my wife never seem real snow got real cold but no snow but enjoyed visiting family

Convince to everything

The staff were lovely.

The unit was pretty nice. BUT...

I had a second story, 1 BR, 1 BA, full kitchen side of a lockout. Very generously sized. Looked attractive, except the cheap sheet vinyl flooring - a very bad imitation of hardwood flooring. Not Home Depot quality. Think WalMart. Building 3, unit 201. No elevator.

Living room furniture was very uncomfortable. Not worn out - just never was comfortable in the first place.

The mattress was a kinda worn and saggy, but comfortable enough. There were five pillows, all long past their prime.

Roomy shower. Only a fixed shower head. Plenty of hot water and good water pressure. A clean cloth curtain.

This unit had a stacking washer/dryer. You'll soon encounter an error code, E3, on the washer. No explanation anywhere. I finally figured it out. They don't supply hot water to the washer. Cold only. If you select warm or hot wash - you get the error code and you're on your own to figure it out. BAD MANAGEMENT DECISION! You are responsible for washing your own towels - without hot water. And think about this... so were the people there before you.

Fortunately, they haven't yet shut off the hot water to the dishwasher...

Now, check-in… The first person is all smiles and care bears. Then you get handed off to the "consierge." His job is to get you to give up one of your mornings, get your butt in a chair for the high intensity sales pitch. "Buy our time share program now! It's SO much better than the time share you are struggling to get out of!" And he takes his job VERY seriously! And he's the guy that gives you your keys - but only after he verbally shakes you down with every possible tactic to get you to that sales pitch. Bribes, acting personally offended. Even after dozens of NOs, and you get your keys, you will get texted with more hounding. I finally replied STOP. Not sure if they respected that, because I also blocked the number. Ya... Welcome to Williamsburg. THIS MADE THE PLACE MISERABLE.

The keys... they are a chip on a wristband. No human wrist flexes to the position of touching that chip to the sensor pad on the door. Especially if you are carrying anything like luggage or groceries. I found it easiest to slip the band down over my knuckles, then fist bump the chip to the sensor pad.

Location, layout of the room and price.

Clean, quiet

Beautiful well managed property with pool, playground and activities. Local area has many attractions and easy to navigate with gps

One of the worst places I have stayed. The staff was great, but this old place should be torn down and replaced. The room was smaller than most economy rooms with a king size bed that was too big for the room. There are code issues with varying heights on steps, a door that wouldn’t shut, and ramps that weren’t ADA compliant. Walks were covered with goose droppings and parking was tight. Wouldn’t stay there again even if it was free.

We enjoyed the resorts amenities including sitting around the fire pit. The pool area was sunny and relaxing. The property had many trees which were turning and falling around us. So memorable.

Overall, we were very pleased with our stay. The buildings and grounds were well maintained. The reception staff were warm and friendly. The check-in process was not too cumbersome. The staff was not overly aggressive with attempting to get you to attend a timeshare meeting. They understood when we said we did not have time for that. That was refreshing. Our room was good. It was a studio unit. The only thing that I would have liked to have had in addition to the amenities in the room would be a washer and dryer. There was also no dishwasher and no dish soap so we had to leave dirty dishes in the sink. Also, the buildings are wooden construction and you could hear the people moving around loudly in the unit above ours. Not the fault of the resort but the heavy footed people above our unit didn’t make it a bit noisy at times. It was a bit challenging, getting in and out of the resort due to traffic on a major roadway, but not terrible. Overall, a great place and I would say there again.

Two things that make this a 4 star and not a 5 are 2 step check in and the antiquated computer system that forces you to check in for each week on a multi-week exchange stay. BOTH Club Wyndham corporate policies that really have nothing to do with the location. I LOVE Club Wyndham's but DETEST having to go to a timeshare pusher they call the Concierge to get my room key. How rude after a long day's drive and STILL needing to unpack and settle to PUSH you through an annoying 2 step process. No matter how nice the person at the 2nd step is the 2nd step ruins not only your check in but has the potential to taint the whole stay. Again not the concierges fault but the way the system is designed. Then if agree to the presentation, katy bar the door! I guess if you choose to stay at wyndham that's your cost of doing business with them. This particular resort is worth the hassle but it is a hassle. AJ and everyone at the 1st half of check in is pleasant. The resort is kept up well. The pool is heated year round and the rooms are comfortable. So yes only complaints are above this locations control.

The tub was very slippery. I slipped and had a good scare. Bad eye bruise.
You need B B to put grip strips, rubber mats and/or additional grab bars.