Hilton Garden Inn Albuquerque/Journal Center

Hotels
•
Hilton Garden Inn
8.5 (289 reviews)
5320 San Antonio Drive Northeast , Albuquerque , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Very clean
Great location
Cons:
High price
Noisy rooms
Unpleasant breakfast

Categories

Cleanliness
8.46
The hotel is very clean, but there have been mentions of noise disrupting the experience.
Service
9.43
Staff was friendly and attentive to our needs.
Location
9.47
Perfect location, very convenient for events and travel.
Room Quality
8.42
Rooms are modern and clean, but issues with noise and some maintenance concerns were noted.
Amenities
7.95
Facilities are solid; however, some amenities like free breakfast were missed.
Value for Money
7.91
Guests felt the price was high for the offerings.
Food and Beverage
7.46
Disappointment expressed regarding the breakfast not being complimentary.
Overall Experience
8.93
Comfortable stay with great vibes, despite some price concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:53

Property Description

Convenient Location and Amenities
Located just one mile from Cliff’s Amusement Park, Hilton Garden Inn Albuquerque/Journal Center offers a perfect blend of leisure and comfort. Guests can unwind in the heated indoor pool and maintain their fitness routine at the on-site gym.

Comfortable Rooms with Modern Amenities
The well-appointed guest rooms feature complimentary WiFi, DirecTV with HD channels, and convenient appliances like a microwave, refrigerator, and a Keurig® coffeemaker. Relax in the cozy seating areas and catch up on work at the spacious desks.

Delicious Dining Options and Nearby Attractions
Start your day with a delicious cooked-to-order breakfast at The Garden Grille & Bar, which also offers delectable dinner options. Explore nearby attractions like Balloon Fiesta Park, Arroyo Del Oso Golf Course, and Sandia Peak Ski Area during your stay. Experience the best of Albuquerque at Hilton Garden Inn Journal Center.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75-$125 per pet, per stay, applies. Please note that a maximum of 2 pets is allowed. Please note that the property can only allow pets with a maximum weight of 50 pounds.

Full housekeeping service will be provided every 5th day of your stay.
Stayover housekeeping service may be requested at any time during your stay. This will include limited cleaning service and amenity replenishments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 289 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 8.93
L
Lopez • solo_traveller • us
10
2026-05-21 • via Nuitee
C
Christopher • couple • us
10
2026-05-21 • via Nuitee
S
Sandoval • couple • us
10
2026-05-04 • via Nuitee
T
Trinadi • family_with_children • us
10
2026-05-02 • via Nuitee
A
Angelita • family_with_children • us
7
We had a nice stay. Close to where we needed to go.
Pros:

The heated pool was a blast for the kids. It was relaxing and the gym was helpful also the washer and dryer help out a lot. The rooms were clean and it was spacious.

Cons:

Continental breakfast was not offered even thought it was on the advertisement. That was the reason I booked the rooms. I would have liked to have the kids and parents have breakfast before our day started. Thank you.

2026-04-28 • via Nuitee
A
April • couple • us
8
Pros:

Very nice and comfortable

Cons:

I didn’t like that it doesn’t have free breakfast

2026-04-19 • via Nuitee
E
Ethan • couple • us
10
Our stay in Albuquerque
Pros:

It’s in a good location to these places we visited. We like that it’s next door to Cracker Barrel where we had breakfast.

Cons:

None

2026-04-13 • via Nuitee
R
Rodriguez • couple • us
6
Expensive for what it was
Pros:

The staff was nice and corteous

Cons:

Too expensive for what it offers. No free breakfast. The shower needed upgrade.

2026-04-10 • via Nuitee
I
IVAN • solo_traveller • es
4
2026-04-09 • via Nuitee
W
Whitehead • solo_traveller • us
10
Pros:

Was nice

2026-03-18 • via Nuitee
T
Tim • couple • us
8
2026-03-15 • via Nuitee
C
chassidy • family_with_children • us
10
2026-03-14 • via Nuitee
M
Magen • couple • us
3
Very poor value so I’ll never stay here again in Albuquerque.
Pros:

Bed was pretty comfortable. Didn’t notice anything dirty, although some things were a bit rundown.

Cons:

Everything else. Not enough staff!! Shower was weak. Blinds were broken. Cable was glitchy. The turnout of the parking lot is fairly sketchy/dangerous. No hand soap or amenities by the sink- had to use the shower gel and hand sanitizer for hand washing. Out of toothpaste in the shopette. Very very underwhelming for the price.

2026-02-22 • via Nuitee
J
Jonika • solo_traveller • us
10
2026-01-20 • via Nuitee
L
Leah • extended_group • us
1
Horrible.
Cons:

Our reserved room was not ready when we arrived, after an hour wait we were told the room had problems. The room we received was inadequate with a shower that was producing a black substance, and wasnt draining. When I talked to the member of staff on duty, Joshua, about fixing the problem, he was very rude. He told me he wasn't a plumber and could switch us to another room. It being very late, We ended up using a different room to shower in and another to sleep. Very inconvenient. Will never return.

2026-01-19 • via Nuitee
P
Pamela • couple • us
8
2026-01-15 • via Nuitee
L
Lorenzo • solo_traveller • us
9
2026-01-06 • via Nuitee
P
Parker • couple • us
10
2025-12-23 • via Nuitee
M
Michelle • couple • us
8
2025-12-20 • via Nuitee
M
Martina • family_with_children • us
10
2025-12-18 • via Nuitee