Bastion Hotel Heerlen

Hotels
•
Bastion Hotels
7.4 (1158 reviews)
In de Cramer 199 , Heerlen , nl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Aged facilities

Categories

Cleanliness
6.65
Some guests reported that the hotel was not very clean, with issues noted in reviews.
Service
8.15
The staff received positive remarks for being friendly and helpful, providing a good service experience.
Location
7.65
Conveniently located next to the highway, making it easy to access, but lacking ambiance.
Room Quality
7.15
Rooms were described as generally satisfactory but in need of updates and improvements.
Amenities
7.15
Basic amenities were provided, but some guests noted a lack of certain expected features, like a hairdryer.
Value for Money
8.15
Guests felt that the price-point was reasonable for what was offered, contributing to overall satisfaction.
Food and Beverage
6.65
Mixed reviews on food quality; breakfast was decent, but other dining options lacked flavor and variety.
Overall Experience
7.65
Overall experience was positive, with some reservations about cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:51

Property Description

Convenient Location: Situated northwest of Heerlen, Bastion Hotel Heerlen provides easy access to both Maastricht and Aken.

Comfort and Dining: Enjoy a 24-hour front office, cozy rooms, and a diverse selection of dishes from the à la carte menu in the inviting restaurant.

Relaxation and Connectivity: Unwind in the welcoming hotel bar or lounge, equipped with LCD TVs and comfortable lounge chairs. Stay connected with free Wi-Fi throughout the hotel and make use of the complimentary computer with internet access in the lobby.

Ready to experience comfort, convenience, and relaxation at Bastion Hotel Heerlen? Book your stay now!

Important information:

Guests are required to present a valid photo ID and credit card upon check-in.

For reservations of more than 9 rooms, group conditions apply and additional surcharges may apply. Please contact Bastion Hotels for details.

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MST

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1158 reviews
Cleanliness: 6.65
Service: 8.15
Location: 7.65
Room Quality: 7.15
Amenities: 7.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 7.65
H
Herman Stegeman • solo_traveller • nl
5
Pros:

Vriendelijk personeel. Kamers wat gedateerd. Buiten zit gelegenheid mag gerust onkruitvrij zijn

Cons:

Er is geen airco aanwezig en dat drukt dan ook meteen de prijs kwaliteit verhouding. Eigenlijk is het een must om dit standaard in een hotel aan te bieden...

2026-06-27 • via Nuitee
A
age • solo_traveller • nl
7
Pros:

Prima

Cons:

2 keer geld afgeschreven en duurt paar weken voor het verholpen is.

2026-06-24 • via Nuitee
S
Sietze • extended_group • nl
7
Over het algemeen prima moet alleen wennen aan de prijs
2026-06-23 • via Nuitee
M
Martin Bacher • solo_traveller • at
7
Cons:

Wir warten schon sehr lange auf die Rechnung.

2026-06-23 • via Nuitee
A
Ahlte • couple • nl
8
2026-06-21 • via Nuitee
S
Sharline • couple • nl
9
Pros:

Vriendelijk personeel

2026-06-21 • via Nuitee
J
Jordi • solo_traveller • nl
6
Pros:

Prima locatie voor een pitstop overnachting, koelkast en koffie aanwezig

Cons:

Vrij gehorig gebouw (tussendeuren op de gang die gasten dicht laten vallen wat vrij luid is).. bed en badkamer schoon, maar een stofzuiger door de kamer halen is geen overbodige luxe.. vloer is stoffig en niet schoon. Geen airco aanwezig

2026-06-19 • via Nuitee
M
Maria • couple • nl
6
matig, maar door prima locatie i.v.m. werk toch een goede keuze
Pros:

Bed was heerlijk, personeel erg vriendelijk, locatie was prima

Cons:

Karig ontbijt voor die prijs, stofwolken op de grond en vuil op de grond in het trappenhuis. Maar heel weinig TV zenders beschikbaar. Alles is wat gedateerd.

2026-06-19 • via Nuitee
S
Steven • solo_traveller • be
7
Pros:

Vriendelijke ontvangst, hotel makkelijk bereikbaar met auto.

Cons:

Hotel ligt op een industrieterrein. Maar op zich niet ver weg van dorp.

2026-06-18 • via Nuitee
S
SSIXX • couple • nl
7
2026-06-17 • via Nuitee
J
Jair • solo_traveller • nl
1
2026-06-14 • via Nuitee
M
Márta • couple • hu
10
2026-06-14 • via Nuitee
B
Benito • solo_traveller • be
7
Pros:

De locatie was goed.
Makkelijk bereikbaar.
Parkeer plaats voor de auto.
Personeel.

Cons:

- Bij het inchecken kreeg ik de mededeling dat er een nieuwe regeling bij was en dat er gelijk een verrichting moest gebeuren met de kaart waarmee ik de boeking had voldaan; dit zou dan gelijk terug gestort worden. Wel heb ik uitleg gekregen (nadat ik deze vroeg), waarom deze nieuwe regel, maar het voelde niet goed aan.
- Badkamer een beetje aan de kleine kant. Mijn toiletgerief moest ik gelijk na gebruik terug wegbergen.
- Wasbak hangt super laag.
- Telkens als je de douchedeur opende, kwam deze tegen de wasbak.

2026-06-11 • via Nuitee
J
Johan • couple • nl
6
2026-06-09 • via Nuitee
J
Jorg • couple • nl
6
2026-06-08 • via Nuitee
C
clark • solo_traveller • nl
7
2026-06-06 • via Nuitee
R
René Ouendag • solo_traveller • nl
10
2026-06-03 • via Nuitee
L
Leendert • solo_traveller • nl
8
Pros:

Service

Cons:

Beetje krap

2026-06-03 • via Nuitee
K
Klemens • extended_group • pl
1
Hotel ignored valid reservation.
Cons:

As a representative of the company that booked and prepaid this stay for an employee travelling on a business assignment, I feel obliged to document the facts of this case.
Despite holding a valid and fully prepaid reservation, our employee was denied accommodation due to an internal administrative error. Upon arrival shortly after midnight, following a lengthy international train journey, he was informed that the reservation had been cancelled because payment had allegedly not been received. This information was incorrect. The hotel had already collected payment for the reservation and subsequently appears to have processed a duplicate charge.
As a result, our employee was left without accommodation in a foreign country and a small town with limited alternatives. No effective verification was undertaken despite the presentation of valid booking documentation, and no assistance was provided in securing alternative accommodation.
Administrative errors can occur in any organisation. However, more than three months later, the financial consequences of this error remain unresolved. The hotel has acknowledged its mistake and repeatedly advised that reimbursement would be completed within 6–10 days, yet the refund has still not been received.
The initial booking error was regrettable. More concerning has been the failure to resolve an acknowledged mistake promptly and professionally.
Based on our experience, we cannot recommend this hotel.

2026-06-02 • via Nuitee
R
Richard • solo_traveller • nl
4
2026-06-01 • via Nuitee