Bastion Hotel Heerlen

Hotels
•
Bastion Hotels
7.4 (1143 reviews)
In de Cramer 199 , Heerlen , nl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Aged facilities

Categories

Cleanliness
6.65
Some guests reported that the hotel was not very clean, with issues noted in reviews.
Service
8.15
The staff received positive remarks for being friendly and helpful, providing a good service experience.
Location
7.65
Conveniently located next to the highway, making it easy to access, but lacking ambiance.
Room Quality
7.15
Rooms were described as generally satisfactory but in need of updates and improvements.
Amenities
7.15
Basic amenities were provided, but some guests noted a lack of certain expected features, like a hairdryer.
Value for Money
8.15
Guests felt that the price-point was reasonable for what was offered, contributing to overall satisfaction.
Food and Beverage
6.65
Mixed reviews on food quality; breakfast was decent, but other dining options lacked flavor and variety.
Overall Experience
7.65
Overall experience was positive, with some reservations about cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:51

Property Description

Convenient Location: Situated northwest of Heerlen, Bastion Hotel Heerlen provides easy access to both Maastricht and Aken.

Comfort and Dining: Enjoy a 24-hour front office, cozy rooms, and a diverse selection of dishes from the à la carte menu in the inviting restaurant.

Relaxation and Connectivity: Unwind in the welcoming hotel bar or lounge, equipped with LCD TVs and comfortable lounge chairs. Stay connected with free Wi-Fi throughout the hotel and make use of the complimentary computer with internet access in the lobby.

Ready to experience comfort, convenience, and relaxation at Bastion Hotel Heerlen? Book your stay now!

Important information:

Guests are required to present a valid photo ID and credit card upon check-in.

For reservations of more than 9 rooms, group conditions apply and additional surcharges may apply. Please contact Bastion Hotels for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MST

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1143 reviews
Cleanliness: 6.65
Service: 8.15
Location: 7.65
Room Quality: 7.15
Amenities: 7.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 7.65
C
clark • solo_traveller • nl
7
2026-06-06 • via Nuitee
L
Leendert • solo_traveller • nl
8
Pros:

Service

Cons:

Beetje krap

2026-06-03 • via Nuitee
R
René Ouendag • solo_traveller • nl
10
2026-06-03 • via Nuitee
K
Klemens • extended_group • pl
1
Hotel ignored valid reservation.
Cons:

As a representative of the company that booked and prepaid this stay for an employee travelling on a business assignment, I feel obliged to document the facts of this case.
Despite holding a valid and fully prepaid reservation, our employee was denied accommodation due to an internal administrative error. Upon arrival shortly after midnight, following a lengthy international train journey, he was informed that the reservation had been cancelled because payment had allegedly not been received. This information was incorrect. The hotel had already collected payment for the reservation and subsequently appears to have processed a duplicate charge.
As a result, our employee was left without accommodation in a foreign country and a small town with limited alternatives. No effective verification was undertaken despite the presentation of valid booking documentation, and no assistance was provided in securing alternative accommodation.
Administrative errors can occur in any organisation. However, more than three months later, the financial consequences of this error remain unresolved. The hotel has acknowledged its mistake and repeatedly advised that reimbursement would be completed within 6–10 days, yet the refund has still not been received.
The initial booking error was regrettable. More concerning has been the failure to resolve an acknowledged mistake promptly and professionally.
Based on our experience, we cannot recommend this hotel.

2026-06-02 • via Nuitee
R
Richard • solo_traveller • nl
4
2026-06-01 • via Nuitee
J
John • couple • nl
7
2026-06-01 • via Nuitee
1
14Alberto53 • solo_traveller • nl
7
Pros:

Goed bed, ontbijt en oplaadstation voor de fiets in biljartzaal

2026-06-01 • via Nuitee
H
Han • couple • nl
10
Super!!!!
Pros:

Alles goed verzorgd en schoon en alles op tijd klaar!!!

2026-06-01 • via Nuitee
G
Gino • extended_group • be
8
2026-05-31 • via Nuitee
C
Chantal • solo_traveller • nl
3
Slechte accomodatie
Pros:

Dat het dichtbij de snelweg was. Makkelijk te vinden.

Cons:

Eigenlijk de hele kamer!! Géén airco maar een waaier stond er. Badkamer veel te klein, douche cabine kwam tegen de rand van de wasbak als je deze opende. Wc was ertussen gepropt, geen plankje om iets op te zetten. En we werden de hele nacht wakker gehouden door een luidruchtige buurvrouw die er maar niet genoeg van kreeg schijnbaar. Zelfs in de ochtend om 08.00 uur had ze er weer zin in 🙈. Dus dat werd slapen met raam dicht met de hitte, en waaier aan, pffffffff
En als laatste punt de laadpaal voor de auto was kapot, niet fijn als je een elektrische auto hebt en moet laden.

2026-05-26 • via Nuitee
F
Felix • solo_traveller • es
5
2026-05-26 • via Nuitee
H
Henk • couple • nl
9
Voor herhaling vatbaar.
Pros:

Het ontbijt was voldoende, niks op aan te merken.

Cons:

Toilet wat smal.

2026-05-26 • via Nuitee
S
Stefan • solo_traveller • de
10
Nettes Hotel.....klasse Frühstück.....immer wieder gerne
Pros:

Alles gut....

2026-05-25 • via Nuitee
O
Olga • solo_traveller • gb
6
Transit
Pros:

Location was good .

Cons:

They forgot to clear the tray with plates from the room after the previous customer.
Breakfast was poor and did not worse that money especially for kid.

2026-05-24 • via Nuitee
O
Oksana • couple • nl
8
2026-05-24 • via Nuitee
K
Kadir Rıza • couple • tr
7
2026-05-22 • via Nuitee
M
Marco • couple • ch
8
Pros:

Freundliches Personal, die Lage ist gut da im Grünen, unkompliziert.

Cons:

Zimmer werden nur gemacht wenn man fragt.

2026-05-20 • via Nuitee
M
Mihaita • couple • ro
10
Pros:

Personal ok

Cons:

Totul a fost în regulă

2026-05-18 • via Nuitee
P
Peter • solo_traveller • nl
8
2026-05-18 • via Nuitee
R
Remco • solo_traveller • nl
10
2026-05-18 • via Nuitee