Chase Suite El Paso

Hotels
8.8 (1036 reviews)
6791 Montana Avenue , El Paso , US
+1 915-772-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious rooms
Nice amenities
Cons:
Exterior cleanliness issues
WiFi problems
Inconsistent service at breakfast

Categories

Cleanliness
8.16
Several reviews noted that while rooms were clean, the exterior areas needed attention.
Service
9.13
Guests praised friendly and helpful staff, contributing significantly to their positive experience.
Location
9.17
Many reviews highlighted the convenient location near restaurants and the airport.
Room Quality
9.12
The rooms were frequently described as spacious, comfortable, and well-equipped.
Amenities
8.65
While amenities like the gym and pool were appreciated, some were less impressed by the shower.
Value for Money
8.61
Guests felt that the hotel offered good value based on their overall experience.
Food and Beverage
8.66
Positive feedback on the breakfast offerings, though details were sparse.
Overall Experience
8.93
Overall, guests had a very positive experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:35

Property Description

Luxurious Amenities
Chase Suite El Paso offers a fitness centre, outdoor pool, and complimentary social dinner with beer and wine, ensuring guests have a relaxing and enjoyable stay.

Convenient Facilities
Guests can enjoy free WiFi, a free airport shuttle service, and a continental breakfast each morning. The hotel also provides a business centre, vending machines, and multilingual staff for added convenience.

Spacious and Well-Equipped Rooms
The air-conditioned rooms at Chase Suite El Paso feature flat-screen TVs, private bathrooms, and some even include a kitchen with a dishwasher. With a seating area in each unit, guests can unwind comfortably after a day of exploring the nearby attractions.

Book your stay at Chase Suite El Paso now to experience comfort, convenience, and exceptional hospitality.

Important information:

Front Desk Area is currently Improve. Please note that all Front Desk Function will be conducted the temporary location. We apologize for the convenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Guest Reviews

8.8
Based on 1036 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 9.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.93
C
Cindi • family_with_children • us
8
Pros:

Clean and size of room.
Halloween decorations were great.

Cons:

Breakfast 1st morning everything hot was empty and slow to refill after telling attendant. Dont care for the strawberry pancakes.
Sofa cushions were falling apart.

2026-10-27 • via Nuitee
D
Daniel • solo_traveller • us
10
Excellent, inviting, relaxing and feels like home!
Pros:

As always they make me feel like I am home. The staff is always super nice, very welcoming and accommodating. The kitchen staff that serves the hot breakfast every morning is great and make sure you are super fed and leave happy. The front desk staff even went above and beyond and accepted a package for me sent overnight and made sure I received it. Location wise, you can't do any better. This is my home away from home and will always choose this place to stay when I am in town.

Cons:

The only thing I did not like is that I had to leave and not be able to stay!

2026-10-20 • via Nuitee
K
Kallie • couple • us
1
Pros:

Cleanand nice layout of the room

Cons:

⭐ 1 Star – Terrible Experience at Chase Suite Hotel El Paso!

Hotel: Chase Suite Hotel El Paso
Address: 6791 Montana Avenue, El Paso, TX 79925

I am extremely disappointed with my experience at Chase Suite Hotel in El Paso. If you are looking for a peaceful night’s sleep, I would seriously reconsider staying here!

The hotel has two floors, and unfortunately, I was placed in a ground-floor room. The person staying directly above me walks back and forth throughout the night, and every single step causes the floor to make an unbelievably loud squeaking and creaking noise. To make matters worse, it sounds like the person is walking on their heels, making the noise even more unbearable.

Getting a decent night’s sleep is practically impossible!

I approached the front desk and politely requested to be moved to an upstairs room to avoid the constant noise. Instead of offering a reasonable solution, I was told that they could only move me if I paid extra money!

I then asked whether maintenance could fix the extremely noisy floor. Their response was simply that “the building was built like that.”

Are you serious? That is not an acceptable response from a hotel!

If the building has known noise problems, why should paying guests have to suffer through sleepless nights or pay additional money just to get a room where they can actually rest?

The most frustrating part is not just the noise, but the complete lack of customer service and willingness to help.

I paid for a hotel room to sleep, not to listen to someone walking on a squeaky wooden floor all night long!

Chase Suite Hotel El Paso needs to address these issues and improve how it treats guests who raise legitimate complaints.

My recommendation: Avoid booking a ground-floor room at this property. Unless you are prepared for constant noise and potentially sleepless nights, I would suggest staying somewhere else.

Very disappointing experience. One star for the noise and the unacceptable customer service!

2026-10-17 • via Nuitee
E
Edith • extended_group • bo
9
2026-10-14 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-10-13 • via Nuitee
A
Acosta • solo_traveller • mx
7
Pros:

La ubicación y el desayuno

Cons:

Es muy incómodo el sofá. En reservación para 4 adultos solo ponen una cama para 2 adultos y un sofá para las otras 2 personas. No se descansa nada. Deben poner cama en lugar de sofá. No colocan toallas de baño para la cantidad de personas que pagan el servicio.

2026-09-17 • via Nuitee
M
Mariah • couple • us
7
2026-09-11 • via Nuitee
J
Jaime • couple • us
5
2026-09-03 • via Nuitee
T
Tracey • family_with_children • us
10
We loved and and would stay again.
Pros:

Great location, friendly staff and nice pool.

Cons:

Could use some upgrades but it was still clean and well kept.

2026-08-31 • via Nuitee
J
Joana • solo_traveller • mx
9
Pros:

Nice hotel if you need to spend the night and have a morning flight the next day.

2026-08-30 • via Nuitee
C
Crystal • couple • us
10
2026-08-27 • via Nuitee
D
D6243CQamberc • Business
10
Fabulous Experience!!
Pros:

Staff is friendly and goes above and beyond. Benji has been extremely helpful with rooms for myself and my father on multiple occasions. Rooms are cleaned regularly and the grounds are kept clean. Very quiet and peaceful setting. We definitely come back.

2026-08-25 • via Tripadvisor
J
Janelle • solo_traveller • us
10
Pros:

The pool was amazing, the room was spacious, staff was friendly and helpful. The location was great, no complaints here

Cons:

there wasn't parking by our room but other than that it was too bothersome for us

2026-08-23 • via Nuitee
R
Ricardo • couple • us
10
2026-08-19 • via Nuitee
J
Joceline • solo_traveller • mx
10
2026-08-18 • via Nuitee
A
Ale Fdez • solo_traveller • mx
10
2026-08-17 • via Nuitee
R
Randall • couple • us
10
Much nicer than hotels at the same price.
Pros:

1. The quality for the price. Much nicer than hotels at the same price. 2. Very enjoyable breakfast. Breakfast staff was very helpful, friendly, and professional.

2026-08-17 • via Nuitee
A
Angela • couple • us
7
Good place, will go back.
Pros:

It was located close to all the places we went.

Cons:

It was kind of like apartments and ours was right by the pool.

2026-08-17 • via Nuitee
T
Tracy • couple • us
7
pleasant place to gather with family
Pros:

Pool and gathering area. All but one of the staff were awesome.

Cons:

buildings are falling apart and frig and kitchen area were broken, missing, tiny. 3 tiny forks for a place for 4-6 doesn’t do it. Cutting board was 4in by 6 in along with getting pan

2026-08-07 • via Nuitee
L
Luis Fernando • extended_group • mx
10
Pros:

La habitación me encanto, buen desayuno tambien.

Cons:

El horario de la alberca.

2026-08-06 • via Nuitee