Homewood Suites by Hilton Amarillo

Hotels
•
Hilton Worldwide
8.8 (166 reviews)
8800 Interstate 40 W, Amarillo, Texas, 79124 , Amarillo , US
1-806-355-2222

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good value
Comfortable bedding
Importance of cleanliness
Cons:
Poor management
Unresolved issues
Inconsistent customer service
High fees

Categories

Cleanliness
7.94
There were multiple mentions of cleanliness, with high praise; however, there were significant concerns raised about blood spots on bedding.
Service
9.41
Multiple positive comments about friendly staff, but also significant negative feedback about management's customer service.
Location
8.95
Location implied to be favorable due to positive general context and safe environment in comparison to other hotels.
Room Quality
8.9
Rooms described as comfortable and clean, though issues were noted with key cards and overall maintenance.
Amenities
8.43
General amenities received good remarks, including the breakfast, but some concerns with cleanliness.
Value for Money
9.39
Good value mentioned by reviewers, though some expressed concerns about fees.
Food and Beverage
8.44
Breakfast was highlighted positively, but there were mentions of quality issues with other food.
Overall Experience
8.91
Generally positive experiences reported, but there are serious concerns that could impact overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:59

Property Description

Escape to our enchanting Homewood Suites by Hilton Amarillo, where comfort meets convenience in the heart of Amarillo.

Recreational Amenities
Dive into relaxation with our seasonal outdoor pool or maintain your fitness routine in our state-of-the-art fitness center, designed for all levels of activity.

Complimentary Breakfast
Start your day right with a delightful complimentary breakfast offered on weekdays and weekends, ensuring you have a satisfying meal to fuel your adventures.

Spacious Accommodations
Unwind in one of our 92 thoughtfully designed suites, featuring full kitchens, Select Comfort beds with down comforters, and modern amenities. Perfect for families or extended stays!

Experience a home away from home at Homewood Suites by Hilton Amarillo. Book your stay today!

Important information:

  • The seasonal pool will be open from June to September.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 166 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 8.9
Amenities: 8.43
Value for Money: 9.39
Food and Beverage: 8.44
Overall Experience: 8.91
M
Myra
10
Pros:

All perfect

2025-10-10 • via Nuitee
D
David
10
Pros:

Great stay overall! The staff were friendly, the room was clean and comfortable, and the location was convenient. Breakfast was good with plenty of options. A few small issues like limited parking, but nothing major. I’d definitely stay here again.

2025-10-08 • via Nuitee
V
Valarie • partner
10
Pros:

Beautiful, clean hotel! Most of the staff were very kind and helpful. Breakfast was good. Highly recommend!

2025-10-05 • via Nuitee
M
Mariah • friends
10
Pros:

Clean rooms, sweet staff and a beautiful hotel

2025-10-03 • via Nuitee
B
Benjamin
10
Pros:

Great staff - there are junky hotels on I-40 and you take your chances. This was nice. Great people and comfortable room.

2025-09-24 • via Nuitee
A
Ashley • family
8
Pros:

CLEAN PLACE

2025-09-22 • via Nuitee
R
Rebecca M • family
8
Pros:

Need a couple more trash containers in rm.

2025-09-22 • via Nuitee
D
DIANNE
10
Pros:

Beautiful hotel and extremely clean and well maintained

2025-09-21 • via Nuitee
M
Michael
10
Pros:

Good value

2025-09-21 • via Nuitee
S
Sean
10
Pros:

One of the nicest hotels I've been to! I will definitely be back!

2025-09-20 • via Nuitee
P
Paul • family
10
Pros:

Good stay

2025-09-09 • via Nuitee
J
Jason
10
Pros:

Clean room

2025-09-07 • via Nuitee
A
Agha
10
Pros:

Best hot breakfast

2025-09-04 • via Nuitee
G
Grant
10
Pros:

Great hotel.

2025-08-25 • via Nuitee
B
Bonnie • partner
10
Pros:

Jamie at check-in was so professional and courteous. Great job!

2025-08-23 • via Nuitee
C
Cassie • family
6
Pros:

Heads up a 50 dollar incidental fee that is not optional. Told it would be refunded immediately. No, it doesn't. it depends on your bank.

Hotel had a weird smell to it. Key cards didnt work most of the time. Digital key worked once. Pool was dirty. Pool towels are the size of a dinner napkin.
Pet fee is 75 plus tax. It is NOT a deposit.
Waffles were amazing. Taste of the other food was not the greatest. Bed was very comfortable. Rooms were clean.

2025-08-17 • via Nuitee
E
Emma
10
Pros:

Z

2025-08-16 • via Nuitee
O
Oscar • family_with_children
2
Pros:

Don’t stay! The worst customer service I have ever seen. The management here is only for themselves and making as much money on your rooms as they can. They will pretend to be your best friend but if something goes wrong the management will become evil on you and blame everything on the customer. Horrible horrible customer service. I would steer clear of this hotel until management changes.

2025-08-11 • via Nuitee
O
Oscar • family_with_children
2
Pros:

The management to this hotel absolutely sucks! All they care about is getting in your wallet, I gave my credit card one time and they charged my card over $800 and locked my card, it was on the weekend so I couldn’t contact bank so i was screwed because of them. But when they couldn’t get that money every employee in that hotel was rude aggressive, very disrespectful and clearly blamed all the issues on me and me out to be a bad person. I got my card straight and paid for my room and the next morning I get an email saying I had to leave and they refused to honor my new reservation I made the next night. Check out is at noon and they are so damn rude and disrespectful that two employees came to my room at 10:00am on day they told me I wasn’t allowed to stay there banged on my damn door to tell me in person I was to be checked out at noon and they would not honor my new reservation. All this because they screwed me and pretended it was 100% my fault. The general manager and manager Anita are by far the worlds worse customer relations people I have ever met. They will play you and talk u up like you mean something to them and if something goes wrong you better watch out because the evil will come out and see you. Please don’t stay at this hotel for your own good unless management changes quick.

2025-08-11 • via Nuitee
T
Tracy • partner
10
Pros:

Pamela had a great personality, the rooms were clean and the bed was comfortable.

2025-08-06 • via Nuitee