Homewood Suites by Hilton Newark-Wilmington South Area

A limpeza do quarto, mesmo agendada e solicitada, não foi feita a ponto de faltar papel higiênico no quarto.
Chegamos e tinha um vazamento do chuveiro que não parava de cair água, avisamos a recepção todos os 7 dias de nossa estadia, e o vazamento não foi consertado. Dormimos 7 dias com a água saindo sem parar no chuveiro, péssimo!
Os corredores ficam sujos todos os dias, pois os hóspedes colocam o lixo do lado de fora do quarto e a coleta é lenta.
O serviço de quarto também tira os lençóis e toalhas do quarto e acumula no chão do corredor ao longo do dia.
Achei o hotel sujo e descuidado, não gostei, não recomendo e não vou voltar. Equipe não resolve problemas.

Cleaning staff and maintenance were unresponsive. Our A/C heating unit was broken for most of our stay. And even when providing a detailed list of missing supplies for the kitchen first thing in the morning ( after they did not result during towel replenish) they didn’t bring us sugar, dishwasher detergent, sugar, paper cups.

Kaners zijn gedurende onsverblijf van 4 nachten niet schoongemaakt. Ook geen schone handdoeken. Hier hebben we 2x om moeten vragen.
Ontbijt was beperkt en niet eeg afwisselend.

Room was not clean. Floor was filthy. Couch and chair were stained and ripped.mold in the bathroom.

I expected a few more options at breakfast. We did eat a little later (9:00am) but several options had been picked over.

Needs some updates

Cleanliness in hallways

The hotel needs a refresh. Wallpaper was peeling, extra bedding was pilled. Carpets were stained.

The unit was out dated, think the should up date the floors in the kitchen and bathrooms. There was a harsh werid smell in the room when we arrived so we had to spray air freshener. Kithcen sink got clocked while we ran water and the garbage disposal didn't work.

Housekeeping came 3 times to try and get in my room prior to my checking out even though I had arranged for a late checkout with the front desk

Stained furniture in the entrance way
Key card had to replaced several times
Bugs
Toilet running had to be fixed
Fridge needed to be replaced
1 staff member at night couldn’t assist
Never received a callback from manager
Left days early because of conditions

The first thing we noticed was the couch in the lobby was filthy. Next, was the elevators. They were disgusting and had trash and food on the floor. The room itself was somewhat ok as far as a room goes... however the dust cover on the bed was hanging off on one side, the inside of the toilet had black filth showing under the rim and the vanity drawers were broken. When we went down for breakfast, the tables were dirty and the coffee tasted old and the food could have been a bit better. When leaving, the girl at the desk was eating and chewing food while checking us out.

Room old and outdated. Toilet did not work well or the shower.