Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful, friendly and professional staff (multiple mentions and named staff)
Excellent central location with views of Hassan II Mosque and medina
Clean, spacious and comfortable rooms
Free private parking and quiet rooms
Welcoming gestures (fruit/dolci) and personalised service
Cons:
Consistently poor breakfast quality and limited selection
Breakfast coffee machines were bad; queues and hygiene issues at buffet
No tea/coffee provided in-room despite kettle
Some maintenance issues (shower grout) and occasional cold food
Perceived as somewhat pricey by some guests

Categories

Cleanliness
9
Multiple reviews explicitly state rooms and bathrooms were very clean; a single minor maintenance note about shower grout does not detract from overall strong cleanliness mentions.
Service
9
Consistently praised across reviews: staff described as lovely, very helpful and professional (several names mentioned: Hamza, Karima, Ayoub, Yassin); personalised and friendly service highlighted repeatedly.
Location
9
Frequently noted as excellent/central — near the medina, clock tower and Hassan II Mosque with scenic views; many reviewers cite the prime, convenient location.
Room Quality
8.5
Rooms described as spacious, comfortable beds and good views; generally positive room comments with occasional small issues (kettle present but no tea/coffee, minor grout needed).
Amenities
7.5
Mixed: positives include free private parking and welcome treats; negatives include broken/poor coffee machines in breakfast area and no in-room tea/coffee provision noted by guests.
Value for Money
7.5
Mixed signals: some call the price reasonable, one review mentions the hotel is on the pricy side — overall slightly below target due to perceived cost vs. breakfast quality.
Food and Beverage
5.5
Consistently negative feedback about breakfast: poor selection, bad coffee machines, watery eggs, cold sausages, lack of fruit, long queues, poor replenishment and hygiene issues (flies, uncleared tables).
Overall Experience
8
Overall positive stays driven by location, clean rooms and helpful staff; major detractor is the breakfast/F&B experience which lowers but does not negate the generally favorable impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Recently Renovated Hotel in the Heart of Casablanca

Luxurious Rooms and Amenities
Experience comfort in fully equipped rooms with air-conditioning, flat-screen TV, minibar, and safety box. The private bathrooms offer modern amenities for your convenience.

Culinary Delights and Entertainment
Indulge in Moroccan and International cuisine at the hotel's restaurant, Bloom. Unwind with cocktails and music at the Lobby Lounge, Le Comptoire.

Business and Event Facilities
For business travelers, take advantage of conference rooms, equipment, and private meeting areas. The business centre is ready to assist you during your stay.

Book now to experience the perfect blend of luxury and convenience at Kenzi Basma!

Important information:

Please note that local couples are required to present a valid marriage certificate upon arrival.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CMN

Location

Guest Reviews

8
Based on 1650 reviews
Cleanliness: 9
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 5.5
Overall Experience: 8
S
Susan Lesley • solo_traveller • gb
7
The hotel was fine and staff all lovely
Pros:

Great location staff really lovely. We had 3 rooms. Breakfast was disappointing. Coffee machines need to be replaced as coffe was not very good and the ratio of the mixes were never right. Tried several machines. Choice of bread not special. Scrambled egg watery. Sausages cold. No fruit. Or choices. My last day at 9am there was nothing replenished. Anyway not a favourite of mine

Cons:

Room was fine. The bathroom shower needs new grout along the bottom of shower door

2026-10-31 • via Nuitee
M
Mohammed • extended_group • om
8
فندق ذات خمسه نجوم مريح وموقعه ممتازه والسرير مريح والنظافه عاليه
Pros:

وسط المدينه وقريب من كل الخدمات النظافه عاليه الموظفين في قمة الاخلاق والتعاون ودودين ومبتسمين الفطور جيد

Cons:

لاشي

2026-10-30 • via Nuitee
R
Ron and Beverly • family_with_children • ca
8
Pros:

Staff were very helpful in finding rooms for us after a long flight when we arrived early

Cons:

On the pricy side

2026-10-30 • via Nuitee
S
Saber • solo_traveller • ma
10
2026-10-29 • via Nuitee
J
janko • couple • si
10
2026-10-28 • via Nuitee
S
Soufiane • family_with_children • ma
9
2026-10-25 • via Nuitee
C
carlo • family_with_children • it
7
2026-10-25 • via Nuitee
A
Annika • solo_traveller • de
6
Pros:

Das Zimmer war sehr schön, ich hatte einen tollen Ausblick auf die Hassan-II.-Moschee. Das Bett & Kissen waren sehr bequem. Außerdem war das Zimmer schön sauber.

Cons:

Das Frühstück war leider nicht ansprechend von der Auswahl vom Essen und es gab kaum Platz zu sitzen. Es gab eine sehr lange Schlange für das Buffet, in der sich immer wieder Leute vorgedrängelt haben. Die Tische wurden nur sehr dürftig gereinigt und abgeräumt.

2026-10-25 • via Nuitee
T
TAICH • solo_traveller • jp
8
2026-10-23 • via Nuitee
D
Danil • couple • ru
8
Все хорошо, но завтрак подкачал
Pros:

Чистые номера, отличное месторасположение, приветливый персонал

Cons:

Завтрак был немного скудный, очень много мух

2026-10-22 • via Nuitee
O
OLIVIER • extended_group • fr
10
Pros:

La gentillesse du personnel et le service personnalisé ( merci a Hamza, Karima et Ayoub) , l'emplacement, les petits gâteaux de bienvenue, le parking privatif et gratuit et la chambre calme et spacieuse.

2026-10-22 • via Nuitee
J
Jack • couple • pl
5
Cons:

Very poor breakfast.

2026-10-22 • via Nuitee
G
GIOVANNI • couple • it
7
2026-10-21 • via Nuitee
A
Aedan • couple • au
10
2026-10-21 • via Nuitee
C
Christine • couple • fr
8
Pros:

La gentillesse du personnel et leur professionnalisme

2026-10-19 • via Nuitee
M
Mario • couple • gb
8
Comfortably beds at a reasonable price
Pros:

Right at the edge of the medina near the clock tower

Cons:

There was a kettle in the room but no tea or coffee

2026-10-17 • via Nuitee
F
Fernanda Damazio • solo_traveller • pt
10
Pros:

Tres bonn reception yassin acuellie chaleruex

Cons:

Boa localisation

2026-10-17 • via Nuitee
D
Driss • extended_group • ch
8
Pros:

L’emplacement. La chambre est spacieux

2026-10-16 • via Nuitee
M
Maria Jose • couple • es
8
Buena ubicación
Pros:

Hotel muy limpio y el personal muy amable

Cons:

El desayuno era escaso y las almohadas incómodas

2026-10-13 • via Nuitee
ΣΤΥΛΙΑΝΟΣ • couple • gr
10
Pros:

Το κατάλυμα που μας δόθηκε είναι σε πολύ καλό σημείο. Ήταν πάρα πολύ καθαρό, το δωμάτιο, αλλά και η τουαλέτα ήταν πάρα πολύ άνετα για δύο άτομα, και όλο το προσωπικό ήταν εξυπηρετικότατο, Η θέα από τον όροφο του συγκεκριμένου καταλύματος ήταν η καλύτερη δυνατή που θα μπορούσε να είναι, φαινότανε μέχρι και το Μέγα Τζαμί του Χασάν Β', καθώς και ο Ωκεανός.

2026-10-13 • via Nuitee