Secrets St. Martin Resort & Spa - All Inclusive, Adults Only

The hot tub and swim up bar were closed during our stay due to renovations and were not advertised. The ocean view restaurant was also shut down. The only options were the buffet, and a plain banquet hall style restaurant. As well as a Japanese style restaurant that you could barely get reservations for or wait over an hour and half to eat at and were rushed out of there. No night life or activities. Only 2 bars open during day and one at night. No beach drink orders. Very small beach. If it were advertised as is, we would have gone somewhere else. St Martin and Anguilla was beautiful though.

Great

The staff was not very pleasant nor helpful. Property needs to be majorly rehab. Overhaul too many mosquitoes and bugs needs to be fumigated.

Loved it here!

Wonderful experience, property was clean. Can’t wait to go back

The staff was amazing during our stay! We can’t wait to visit again. Only down side was the tv in the room constantly freezing and losing connection

Very nice staff! Prompt room service. Buffet food was so-so. Italian restaurant and Tepanyaki restaurant were good.

Very boring all inclusive. The service was okay, the food was not good and not many options of restaurants. One restaurant we went into had a cockroach crawling right beside our table. For breakfast birds were flying all over the place inside. the best thing about this hotel i would say is the beach. but honestly would not return, especially for the price. not much to do on the property, not many food options, very far from the city and many other popular places. Also, our taxi driver was good at the beginning but then changed price without telling us beforehand and decided to not pick us up for our last day to get to the airport. worst all inclusive i’ve been.

My one star rating has nothing to do with the employees, everyone

Nobody has cared for this property. You see rotten wood on the staircases, part of the lobby roof leaked. They said they did renovation after the hurricane but what they did made it worse. The front fountain doesn’t work, isn’t it supposed look nice when you enter a resort?The pool is nice but you don’t see them really clean it. The main night spot to sit and meet people the wicker couches and chairs don’t have cushions. Has anybody sat on a wicker chair with no cushion. You feel the metal structure that’s holding the chair together. When it rained you would be sitting in puddles as they’d only clean and wipe in the morning. They assume if they put a sign out that it’s slippery it negates them from doing anything about it. The buffet was ridiculous. No real choices, the fish was either raw or burnt along with the chicken and pork. There were only a few staff that were nice. The other staff were lazy and it was as if you were bothering them. I asked for a coke and they gave me a can sitting on the counter. I asked if I could have one out of the fridge and it was a chore . I guess too lazy to bend over. You saw lots of managers but not doing anything except standing around. They should open their eyes and really look at what staff do and correct it. It’s truly sad as I was at this same resort when it was a Riu and had an amazing time. They cleaned, food was good and all the staff were friendly. I would never go back to a Secrets. My first and onlyDefinitely not worth the money

What an amazing trip we had we absolutely fell in love with St Martin and secrets was incredible the staff the food the drinks the grounds the room all just fantastic!!!

The customer service was very good. Everyone was nice and very accommodating; however, I asked to be moved as my room smelled like mildew. The room I moved to had roaches, backdoor was broken and would not lock, front door security lock was broken off. The pool was not cleaned and sand was in the pool. The restaurant had too many flies and mosquitos and I could not enjoy the food, often having to leave hungry. The flies also covered the food during breakfast. Birds fly in and try to take your food. The bars often ran out of main ingredients or liquor to make drinks daily. The pool bar closed at 5:30pm and 6 on Friday and Sat. The best restaurant (Japanese) was only open once during a 4 day stay. There was no Wi-Fi available by the pools. The Excursion desk was closed Fri-Sun. There was a lack of entertainment and really nothing to do here. I was very disappointed and I felt like I spent a lot of money to have this Secrets experience...I
will not be returning to this resort and I wish I could get a refund...This resort gave me Red Roof Inn vibes...

Very nice and clean. Staff was great. Property and area outdated. Swim up bar was not a swim up bar. Couldn’t get a drink in pool had to get out to get a drink. Theater closed and some other areas not open. So not much to do. No activities going on daily as the brochure showed. Need some upgrades and more for the price paid to go back.

The property was nice beautiful and the staff is so professional

The staff were nice and went out of their way to make the stay a memorable experience

Everything was great.

Unfortunately, our experience at the resort was far from memorable—for the wrong reasons. From the start, we encountered rudeness and a lack of accommodation at the front desk, which set the tone for our stay. That said, I would like to recognize Rolinda and the male staff member working with her at the bar for their warmth and hospitality, as well as the friendly buffet staff.

However, the overall dining experience was unacceptable. The buffet food was unappetizing, largely due to a fly infestation and birds flying freely in the seating area. At one point, a bird even defecated on my back while I was eating.

Given these conditions, my group and I will not be returning to this resort, and I cannot in good conscience recommend it to others.

Will be perfect after repairs are complete

Everything was amazing except mosquitoes but it doesn't depend on the employees

Property didn’t meet the standard of a five star resort. Several rusted areas, dirty walls and stained floors. The eating areas and landscape were well kept but overall the property was noticeably deteriorated.