SpringHill Suites by Marriott Norfolk Virginia Beach

Hotels
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SpringHill Suites
8.4 (572 reviews)
6350 Newtown Road , Virginia Beach , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Nice breakfast
Cons:
Loud AC units
Room quality issues
Renovations causing disturbance
Inadequate customer service in some instances

Categories

Cleanliness
7.71
Several reviews noted cleanliness issues, particularly with room smells and unvacuumed floors.
Service
9.18
Most comments praised the staff for being friendly and helpful, particularly Carmen at the front desk.
Location
9.02
Many guests highlighted the convenient location, especially its proximity to downtown and hospitals.
Room Quality
7.67
Mixed reviews regarding room quality, with some rooms being outdated and others clean but small.
Amenities
8.2
Amenities were mentioned as adequate, but some guests noted issues like water in the shower and elevator problems.
Value for Money
8.16
Some value concerns were noted, especially considering the price versus room quality.
Food and Beverage
8.71
Breakfast was positively reviewed in multiple instances, though some wished for more variety.
Overall Experience
8.58
Overall sentiment was positive, with many guests stating they would return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:08

Property Description

Luxurious Suites with Deluxe Amenities

This all suite hotel, SpringHill Suites Norfolk Virginia Beach, offers a blend of comfort and convenience. Each studio style suite is elegantly designed with deluxe bedding, custom comforters, and a choice of feather and foam pillows for a restful stay.

Convenient Facilities for a Relaxing Stay

Guests can enjoy the indoor swimming pool, well-equipped fitness center, and guest laundry facilities during their stay. The rooms are equipped with basic kitchenette facilities including a microwave, mini-fridge, and cupboard space, perfect for storing snacks and light meals.

Complimentary Breakfast and Ideal Location

Start your day with a complimentary hot breakfast and coffee in the lobby. Located just minutes away from Downtown Norfolk and the Virginia Beach Oceanfront, SpringHill Suites offers the perfect blend of comfort and accessibility for your next getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 572 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.02
Room Quality: 7.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.58
J
Jermicka • family_with_children • us
4
2026-02-08 • via Nuitee
W
Walker • family_with_children • us
10
Pros:

Everything

Cons:

NA

2026-01-29 • via Nuitee
S
Samuel • couple • us
8
2026-01-28 • via Nuitee
F
Faty • solo_traveller • us
10
2026-01-22 • via Nuitee
H
Hildra • couple • us
3
Refrigerator was not stationary. Coffee brewer was not working. TV remote control replaced because it was not functiona
Pros:

Breakfast

Cons:

Renovation - it was noisy.

2026-01-22 • via Nuitee
T
Tarae • family_with_children • us
10
2026-01-21 • via Nuitee
T
Terry • couple • us
8
Overall, we had a very good stay. Would definitely stay here agaim.
Pros:

Breakfast was good. Would loved to have bacon and real sausage.

Cons:

Mattress was worn. King size had dips on both sides and hump in the middle. The front desk did write this down so perhaps the next guest will have a new mattress.

2026-01-20 • via Nuitee
C
Cathy • family_with_children • us
1
I’m very disappointed.
Pros:

Conveniently located.

Cons:

I am writing to express my concern and disappointment regarding the condition of my room and the level of service I received during my recent stay at your location on Newtown Road in Virginia Beach.



Shortly after arriving and settling into the room, I discovered yellow stains on the bottom sheet of one of the beds. This was extremely disappointing and unacceptable for a Marriott-branded hotel. I immediately went down to the front desk to report the issue. A staff member handed me a new set of sheets but informed me that housekeeping would not be making the bed, so I would need to do it myself.



Unfortunately, upon placing the replacement bottom sheet on the bed, I noticed even larger yellow stains on that sheet as well. I returned to the front desk and showed Craig, the employee on duty, the stains. He called someone from housekeeping to bring another set of sheets, but again explained that they are not trained to make the bed. I told him that we had been traveling for 12 hours and were completely exhausted, and I kindly asked that the replacement sheets be sent up as soon as possible.



After waiting 30 minutes with no sheets delivered to the room, I went back down to the front desk to ask what was going on. I told Craig that I either needed a clean set of sheets immediately or needed to be moved to another room. At that point, he said he would personally bring up a new set of sheets right away. While I appreciated the eventual response, I don’t understand why that wasn’t offered in the first place—especially after my second trip to the front desk and my clear explanation of the situation.



This experience fell far below what I expect from a Marriott property. Cleanliness and hospitality should be baseline standards—not something a guest has to repeatedly ask for after a long day of travel.



Given the unacceptable condition of the room and the poor response time and service, I believe it is entirely reasonable to request a full reimbursement of the $325 I

2026-01-19 • via Nuitee
M
Missy • couple • us
4
Pros:

The property was clean and the location was great.

Cons:

It was one 24in tv in the whole room.The pool was out of order.

2026-01-19 • via Nuitee
J
Jose • extended_group • us
8
2026-01-19 • via Nuitee
V
Valerie • family_with_children • us
10
Location was nice and the room was confortable. Free parking is a plus.
Pros:

Location

Cons:

N/A

2026-01-19 • via Nuitee
R
Roberto • extended_group • us
8
Very good.
Pros:

Good

Cons:

No pancakes for breakfast.

2026-01-19 • via Nuitee
L
Lesia • extended_group • us
10
2026-01-19 • via Nuitee
M
Marita • extended_group • us
7
Glad our stay was only for one night. The staff was pleasant and helpful.
Pros:

Rooms were clean and large.
Free breakfast was very good.

Cons:

Shower did not work (staff gave us another room nearby to shower in).
Not enough bed linens for the trundle bed
That we needed to use.
Elevator (1 then both) were out of order.
Pool had to close.

2026-01-19 • via Nuitee
T
Tony • couple • us
8
Great location for the price
Pros:

Price

2026-01-17 • via Nuitee
R
Rebecca • couple • us
9
Very cleans and spacious with amazing staff
Pros:

The staff and space

Cons:

Cold pool

2026-01-12 • via Nuitee
C
Cary • couple • us
1
2026-01-10 • via Nuitee
A
April • family_with_children • us
10
2026-01-04 • via Nuitee
F
Faty • solo_traveller • us
10
2026-01-04 • via Nuitee
W
Wilfredo • family_with_children • pr
10
Pros:

Great location great service

2026-01-03 • via Nuitee