Victoria Marriott Inner Harbour

Hotels
•
Marriott Hotels & Resorts
8.8 (569 reviews)
728 Humboldt Street , Victoria , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Polite staff
Good restaurant
Cons:
Uncleanliness
Noise issues
High prices

Categories

Cleanliness
6.58
Multiple reviews mention unclean conditions, with specific complaints about dirty showers and poorly maintained areas.
Service
10
Staff received positive mentions for being polite and responsive to room issues.
Location
10
Location is praised for being central and convenient without being noisy.
Room Quality
8.58
Several complaints about noise and the state of decor; issues with heat and cleanliness mentioned.
Amenities
8.58
Amenities are considered average, with issues like unclean tubs and basic gym facilities.
Value for Money
7.58
Several guests felt the hotel was overpriced in relation to the quality of the experience.
Food and Beverage
10
Restaurant services were appreciated, but overall quality was not extensively reviewed.
Overall Experience
9.08
Guests had mixed feelings, with some positive aspects overshadowed by cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 14:48

Property Description

Indulge in Luxury at Victoria Marriott Inner Harbour

Luxurious Accommodations: Experience comfort and convenience in our rooms featuring cable TV, en suite bathrooms, and scenic views of the harbor or mountains.

Dining Excellence: Savor delectable meals at Fire & Water Fish and Chop House, offering a variety of dishes for breakfast, lunch, and dinner. Enjoy refreshing cocktails in the outdoor terrace or cozy lounge.

Prime Location: Explore the vibrant Inner Harbour, just a short walk away for exciting whale watching tours. Visit nearby attractions like the Royal British Columbia Museum and enjoy easy access to Victoria International Airport.

Book your stay at Victoria Marriott Inner Harbour for a memorable and relaxing getaway.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 32 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 569 reviews
Cleanliness: 6.58
Service: 10
Location: 10
Room Quality: 8.58
Amenities: 8.58
Value for Money: 7.58
Food and Beverage: 10
Overall Experience: 9.08
L
Lucia • couple • ca
10
2026-03-21 • via Nuitee
S
Sn0wM0nster • Business
2
Serious Privacy Violation – Very Disappointing Experience
Pros:

I am a Marriott Titanium Elite member and have stayed at many Marriott properties, but this was one of the most uncomfortable and intrusive experiences I’ve had.
Despite having a Do Not Disturb sign clearly displayed, hotel staff entered my room without my consent, later explaining that it was a “wellness check” required when a room has not received housekeeping service for three consecutive days. However, no attempt was made to call my phone, leave a voicemail, or contact me in any way before entering. In an era where every guest provides a phone number at check-in, this should have been the first and most basic step. Entering a guest’s room while Do Not Disturb is displayed is a serious violation of privacy.
Additionally, I had requested and received towels directly the day before, and I had declined housekeeping at check-in, which contradicts the claim that my room had not been serviced for three days.
To make matters more confusing, management later focused their response on the presence of my service dog, asking me to confirm if I was traveling with a dog. However, my service dog was present with me at check-in, so it is unclear why this suddenly became a concern or why it was brought up after the unauthorized entry.
What was most disappointing was the response from Danielle Powell, Director of Operations, who repeatedly justified the situation rather than offering a sincere apology for the intrusion. The tone of the communication felt confrontational rather than customer-focused.
Overall, this hotel is a very poor representation of the Marriott brand. Privacy and respect are fundamental expectations when staying at a hotel — especially when a Do Not Disturb sign is clearly displayed. Unfortunately, that basic expectation was not respected here.

2026-03-16 • via Tripadvisor
G
Giede • family_with_children • ca
10
We enjoyed our stay in Victoria and felt safe and comfortable at the Marriott
Pros:

Location. Pool. Staff. Excellent food and service at the restaurant.

2026-03-12 • via Nuitee
I
Ignacio • family_with_children • us
8
Pros:

Great location

Cons:

No carpet in rooms makes the room less comfortable

2026-03-03 • via Nuitee
H
Heather • family_with_children • ca
8
Pros:

The location is perfect, central to all activities. Super comfortable beds always a nice stay.

2026-02-28 • via Nuitee
W
Wenli • solo_traveller • cn
8
2026-02-28 • via Nuitee
H
Holly • family_with_children • gb
8
As a place to rest our heads for the night it was ideal.
Pros:

Spacious clean room. Very comfy beds. Lovely products in bathroom.

Cons:

Noisy! From the building work outside. From next door and the air conditioning.

2026-02-23 • via Nuitee
J
joanne • family_with_children • ca
10
Pros:

The la petite chef at the hotel was amazing

2026-02-22 • via Nuitee
A
Andrew • family_with_children • au
8
2026-01-26 • via Nuitee
M
Mark • couple • ca
9
A nice hotel, close to the action, in a beautiful city.
Pros:

Great location, beautiful room, clean facility, easy parking, friendly staff.

Cons:

If youbook through a travel site, you don’t get your loyalty points.

2026-01-19 • via Nuitee
M
Marie Geneviève • couple • lu
10
2026-01-19 • via Nuitee
M
Marie-Pier • family_with_children • ca
9
2026-01-19 • via Nuitee
B
Bob • solo_traveller • ca
5
Mediocre at best. Staff were great. Gym was mediocre. Too expensive for what was offered.
Cons:

Room for $600 per night was very standard. Not well decorated or even that comfortable.

2026-01-19 • via Nuitee
M
Mabel • solo_traveller • ca
9
Great!
Pros:

Breakfast and the room M Club. Great service in there too (not the main dining hall)

Cons:

Awkward ‘ business centre’, but overall no complaints. Wonderful stay.

2026-01-19 • via Nuitee
A
Amirali • family_with_children • ca
9
2026-01-19 • via Nuitee
E
Evguenia • solo_traveller • ca
10
I really enjoyed it and my view was awesome
Pros:

Great location
Very responsive staff
Great bar

Cons:

The elevator was extremely slow and the need to tap your card to get to your floor is a bit unclear and doesn’t always work

2026-01-19 • via Nuitee
K
Karin • couple • ca
8
Love Victoria and would return.
Pros:

Staff were lovely, the beds were comfortable. Room was very clean. Location was great for walking Victoria.

Cons:

Only one comfortable chair in room…2 people…could use another comfortable chair. If watching tv it was not central to room…difficult to watch from chair across the room and hard on back to sit in bed and watch. Ice machines only every 2nd floor. You had to be very quick with your room key in elevator before selecting your floor or you would bypass your floor. Would have been nice to have complimentary coffee in lobby.

2026-01-19 • via Nuitee
A
annie • couple • gb
8
2026-01-16 • via Nuitee
J
Janice • couple • ca
9
2026-01-04 • via Nuitee
L
Lindsay • family_with_children • ca
1
Unclean and Loud
Pros:

Nothing!

Cons:

If you have any sense of cleanliness standards, this is NOT the hotel for you. As soon as we stepped into the elevator we knew - gross. I mean, if staff can’t take a moment to wipe down buttons and mirrors once a day, do they really take pride in cleaning rooms? We quickly found out - no. The shower felt yucky, the floors looked unclean (and felt). Everything felt dated and dingy. The key cards were horrible and at one point wouldn’t even start the elevator.

Guests above felt like they were in our room stomping above at 2am.

Overall a horrible place to ring in the New Year. No one wanted to use the shower in the morning so we skipped it and got the hell out. Can’t believe we spent $450. We will never stay here again.

2026-01-02 • via Nuitee