Victoria Marriott Inner Harbour

Hotels
•
Marriott Hotels & Resorts
8.8 (559 reviews)
728 Humboldt Street , Victoria , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Polite staff
Good restaurant
Cons:
Uncleanliness
Noise issues
High prices

Categories

Cleanliness
6.58
Multiple reviews mention unclean conditions, with specific complaints about dirty showers and poorly maintained areas.
Service
10
Staff received positive mentions for being polite and responsive to room issues.
Location
10
Location is praised for being central and convenient without being noisy.
Room Quality
8.58
Several complaints about noise and the state of decor; issues with heat and cleanliness mentioned.
Amenities
8.58
Amenities are considered average, with issues like unclean tubs and basic gym facilities.
Value for Money
7.58
Several guests felt the hotel was overpriced in relation to the quality of the experience.
Food and Beverage
10
Restaurant services were appreciated, but overall quality was not extensively reviewed.
Overall Experience
9.08
Guests had mixed feelings, with some positive aspects overshadowed by cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 14:48

Property Description

Indulge in Luxury at Victoria Marriott Inner Harbour

Luxurious Accommodations: Experience comfort and convenience in our rooms featuring cable TV, en suite bathrooms, and scenic views of the harbor or mountains.

Dining Excellence: Savor delectable meals at Fire & Water Fish and Chop House, offering a variety of dishes for breakfast, lunch, and dinner. Enjoy refreshing cocktails in the outdoor terrace or cozy lounge.

Prime Location: Explore the vibrant Inner Harbour, just a short walk away for exciting whale watching tours. Visit nearby attractions like the Royal British Columbia Museum and enjoy easy access to Victoria International Airport.

Book your stay at Victoria Marriott Inner Harbour for a memorable and relaxing getaway.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 32 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 559 reviews
Cleanliness: 6.58
Service: 10
Location: 10
Room Quality: 8.58
Amenities: 8.58
Value for Money: 7.58
Food and Beverage: 10
Overall Experience: 9.08
I
Ignacio • family_with_children • us
8
Pros:

Great location

Cons:

No carpet in rooms makes the room less comfortable

2026-03-03 • via Nuitee
W
Wenli • solo_traveller • cn
8
2026-02-28 • via Nuitee
H
Heather • family_with_children • ca
8
Pros:

The location is perfect, central to all activities. Super comfortable beds always a nice stay.

2026-02-28 • via Nuitee
H
Holly • family_with_children • gb
8
As a place to rest our heads for the night it was ideal.
Pros:

Spacious clean room. Very comfy beds. Lovely products in bathroom.

Cons:

Noisy! From the building work outside. From next door and the air conditioning.

2026-02-23 • via Nuitee
J
joanne • family_with_children • ca
10
Pros:

The la petite chef at the hotel was amazing

2026-02-22 • via Nuitee
A
Andrew • family_with_children • au
8
2026-01-26 • via Nuitee
M
Mark • couple • ca
9
A nice hotel, close to the action, in a beautiful city.
Pros:

Great location, beautiful room, clean facility, easy parking, friendly staff.

Cons:

If youbook through a travel site, you don’t get your loyalty points.

2026-01-19 • via Nuitee
M
Marie Geneviève • couple • lu
10
2026-01-19 • via Nuitee
M
Marie-Pier • family_with_children • ca
9
2026-01-19 • via Nuitee
A
Amirali • family_with_children • ca
9
2026-01-19 • via Nuitee
K
Karin • couple • ca
8
Love Victoria and would return.
Pros:

Staff were lovely, the beds were comfortable. Room was very clean. Location was great for walking Victoria.

Cons:

Only one comfortable chair in room…2 people…could use another comfortable chair. If watching tv it was not central to room…difficult to watch from chair across the room and hard on back to sit in bed and watch. Ice machines only every 2nd floor. You had to be very quick with your room key in elevator before selecting your floor or you would bypass your floor. Would have been nice to have complimentary coffee in lobby.

2026-01-19 • via Nuitee
B
Bob • solo_traveller • ca
5
Mediocre at best. Staff were great. Gym was mediocre. Too expensive for what was offered.
Cons:

Room for $600 per night was very standard. Not well decorated or even that comfortable.

2026-01-19 • via Nuitee
E
Evguenia • solo_traveller • ca
10
I really enjoyed it and my view was awesome
Pros:

Great location
Very responsive staff
Great bar

Cons:

The elevator was extremely slow and the need to tap your card to get to your floor is a bit unclear and doesn’t always work

2026-01-19 • via Nuitee
M
Mabel • solo_traveller • ca
9
Great!
Pros:

Breakfast and the room M Club. Great service in there too (not the main dining hall)

Cons:

Awkward ‘ business centre’, but overall no complaints. Wonderful stay.

2026-01-19 • via Nuitee
A
annie • couple • gb
8
2026-01-16 • via Nuitee
J
Janice • couple • ca
9
2026-01-04 • via Nuitee
L
Lindsay • family_with_children • ca
1
Unclean and Loud
Pros:

Nothing!

Cons:

If you have any sense of cleanliness standards, this is NOT the hotel for you. As soon as we stepped into the elevator we knew - gross. I mean, if staff can’t take a moment to wipe down buttons and mirrors once a day, do they really take pride in cleaning rooms? We quickly found out - no. The shower felt yucky, the floors looked unclean (and felt). Everything felt dated and dingy. The key cards were horrible and at one point wouldn’t even start the elevator.

Guests above felt like they were in our room stomping above at 2am.

Overall a horrible place to ring in the New Year. No one wanted to use the shower in the morning so we skipped it and got the hell out. Can’t believe we spent $450. We will never stay here again.

2026-01-02 • via Nuitee
T
Teresa • family_with_children • ca
9
Pleasant and quiet hotel
Pros:

Perfect location downtown, close to activities but quiet. Clean modern room. Very polite staff. Great restaurant for breakfast.

Cons:

The heat in our room was a bit wonky. We found that it was too cold during the day and too warm at night no matter what temperature we turned it to. However, it wasn’t that bad and we could have asked for help, but we didn’t.

2025-12-29 • via Nuitee
F
Fraser • couple • ca
9
2025-12-22 • via Nuitee
O
overthehill79 • Couples • Mill Creek, Washington
10
Great location and facilities
Pros:

Using both Marriott points and cash, I booked one night at this hotel so we could visit Butchart Gardens to see the Christmas light displays. Our suite was a corner room located on the 12th floor overlooking a corner of the Parliament Building between a condo and a building under construction. The unit had an outside deck but not used as it was too cold to go out. The unit was very spacious with a closet near the entry and one of two doors going into the bathroom. The room opened up to a dining area with dining table and four chairs and living room with an ‘L’ shaped sofa, two table lamps, an alcove with microwave, tea/coffee maker, bar sink and a small refrigerator, and a wall mounted TV.

Off the living room was the master bedroom with a very comfortable king bed with side tables on either side, a chest of drawers on which a TV sat and a love seat at the base of the bed. The bath, accessed from both the bedroom and entry hall had two sinks with mirrors above each and a separate room with a large walk-in shower, a bathtub and toilet. Lighting was good and heating was good. Blackout curtains could cover all windows although closing the curtains behind the sofa took some doing given limited space.

We used the M Lounge on the first floor for an evening happy hour and breakfast. The rooms have no windows and limited wall art making it rather dull compared to other M Lounges we’ve visited.

The location of the hotel is perfect for walking to shops on Government street, the BC Museum, the Empress Hotel and the Black Ball Ferry dock which serves Port Angeles, Washington. From the various ferry landings to the north, it’s a direct route on Highway 1 to reach the hotel.

Overall impression was such that when we return to Victoria to spend the night (s), this hotel will be our destination.

2025-12-15 • via Tripadvisor