Holiday Inn Express Hotel & Suites - Sumter by IHG

Hotels
•
Holiday Inn Express
8.4 (338 reviews)
2490 Broad Street , Sumter , US
+1 803-469-4444

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Very clean rooms (many guests)
Excellent breakfast / large selection
Comfortable beds and pillows
Convenient location near restaurants/shopping
Updated in-room amenities
Cons:
Occasional mold/damp/odor issues in some rooms
Pool closed or not available despite advertising
Plumbing issues (slow drainage, toilet problems) in some rooms
Long wait at check-in and isolated rude/unhelpful staff reports
One report of room placement obstructing view / noisy exterior unit

Categories

Cleanliness
7.2
Mixed reports: many guests described rooms as very clean and smelling good, but several reviews reported mold/damp smells, lingering odors and maintenance-related cleanliness issues (slow drainage, standing water), lowering this score.
Service
9.2
Service frequently praised: multiple guests called staff friendly, helpful and accommodating at front desk; a few isolated reports of unfriendliness exist but overall service is a strong positive.
Location
9
Location repeated as a strength: convenient to restaurants and shopping and noted for proximity; one review cited a poor room placement blocking the view but overall location is highly rated.
Room Quality
7.6
Room quality is mixed: many guests found beds and pillows very comfortable and rooms spacious, while others experienced issues (moldy/damp smell, plumbing/drainage problems, intrusive exterior AC unit).
Amenities
7.8
Amenities receive mixed feedback: breakfast and updated in-room amenities were appreciated, but the pool being closed or absent (advertised vs. unavailable) and occasional overflow at alternate pools lowered this score.
Value for Money
8.2
Perceived value is generally positive given clean rooms, good breakfast and helpful staff, though a few guests felt inconvenienced by maintenance or service lapses relative to what they paid.
Food and Beverage
9
Food and beverage is a clear strength: multiple guests praised the breakfast (huge selection, well stocked) and snack options; a few suggested more uniqueness but overall very favorable.
Overall Experience
9.2
Overall sentiment skews positive: many callers labeled it among the best hotels they've stayed at and said they'd return, citing cleanliness, friendly staff and excellent breakfast despite some notable isolated problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Unwind in the indoor pool and hot tub, start your day with a complimentary hot breakfast, and stay connected with free Wi-Fi in every room.

Stay Productive: Take advantage of the on-site fitness room, business center, and meeting facilities for a seamless work and travel experience.

Explore Nearby Attractions: Conveniently located near Sumter Mall, Swan Lake-Iris Gardens, and various corporate hubs, our hotel offers easy access to the best of Sumter.

Book your stay at Holiday Inn Express Hotel & Suites for a perfect blend of relaxation and efficiency.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAE

Location

Guest Reviews

8.4
Based on 338 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 9
Overall Experience: 9.2
B
Bobby • solo_traveller • us
9
Pros:

Excellent service

2026-11-04 • via Nuitee
T
Theresa • family_with_children • us
10
2026-11-04 • via Nuitee
H
Huey • couple • us
9
2026-10-21 • via Nuitee
T
Theresa • family_with_children • us
10
Pros:

A great hotel...staff was very friendly, rooms very clean and smell good....the best hotel I've ever stayed in....

2026-10-21 • via Nuitee
C
Cathy • extended_group • us
10
2026-10-20 • via Nuitee
T
Torrie • solo_traveller • us
10
Relaxing and convenient…. Enjoyable
Pros:

The property was clean, but the most important thing to me. Updated amenities were there coffee breakfast, and the front desk was accommodating and friendly.

Cons:

The breakfast was good, but I feel like the breakfast could have been a little more uniqueness like homemade scones like the Hampton Hotel.

2026-10-15 • via Nuitee
C
Carrie • family_with_children • us
10
2026-10-09 • via Nuitee
N
Nelson • solo_traveller • us
10
Pros:

Location and customer service...great breakfast

Cons:

N/a

2026-09-18 • via Nuitee
T
Theresa • solo_traveller • us
10
Pros:

One of the BEST hotels I've ever stayed in...

2026-09-16 • via Nuitee
C
Chenoa • solo_traveller • us
10
2026-09-15 • via Nuitee
J
Juana • solo_traveller • us
10
Pros:

Location was great, breakfast was fantastic, place very clean, very peaceful, staff super friendly. Beds and pillows were very comfy.

Cons:

Nothing!

2026-09-14 • via Nuitee
F
Falecia • solo_traveller • us
10
2026-09-07 • via Nuitee
M
mayfield • couple • us
9
2026-09-05 • via Nuitee
D
Daniele • solo_traveller • us
4
Pros:

Nice and clean great location

Cons:

I waited to get checked in for 30 minutes before someone came and then at checkout the guy next morning was high and told me my room smells like weed and take my deposit

2026-09-01 • via Nuitee
C
Cathy • extended_group • us
10
Will stay here again
Pros:

Great staff. Very helpful. Rooms clean and spacious. Breakfast was superb! Location is very convenient to restaurants and shopping.

2026-08-30 • via Nuitee
N
Nakeyah • couple • us
10
10/10 will be back for another trip
Pros:

Very clean and the front desk staff was very nice

Cons:

Everything was great

2026-08-29 • via Nuitee
R
Rossetta • family_with_children • us
4
Pros:

Didn’t get to stay it was advertised with a pool but there was none so we didn’t stay

2026-08-13 • via Nuitee
S
Stacy • extended_group • us
9
2026-08-10 • via Nuitee
C
Cathy • couple • us
10
Very pleased
Pros:

Staff was very helpful and courteous. Rooms were neat and clean. Very comfortable beds and pillows. Breakfast was incredible. Huge selection of items and always stocked well.
Will definitely stay here again when visiting Sumter.

2026-08-10 • via Nuitee
A
Autumn • family_with_children • us
4
Not Up to Expectations
Pros:

The snack bar and the breakfast. Also loved the dove products.

Cons:

The room smelled like mold when we got there. The pool was closed at the hotel. When this was brought up we were given air fresheners for the smell and told to go to another property pool which was over crowded due to the inconvenience. The staff also was not the friendliest about the situations

2026-07-23 • via Nuitee