Stewart Hotel

Really nice hotel stayed a while ago and forgot I only did a draft and not completed review fantastic hotel and staff even though our room wasn’t ready waited an hr then they updated us because my husband refused to move from reception in the end after a long flight I didn’t blame him

It was actually really nice, I loved that it was so close to the subway station and had restaurants all around! didn’t have to worry about food and transportation. One thing I do wanna see improvement is their showers, it’s so tiny! Not made for bigger people.

Place is horrible. The smell of urine in the room was so bad I had to leave and find another hotel. My friend's that booked the room left as well. Never again will I step foot in this Hotel. Staff was very rude when they complained about the smell and didn't want to give them a refund. They ruined our trip to New York in a matter of minutes. Stay somewhere else, Stewart Hotel is a nasty place in my opinion and you won't be happy with your stay.

Delighted to see its shut for good. The place was awful. Dirty rooms and towels. Terrible service and far too expensive. My complaint is still unresolved months after submitting it. Thus almost ruined our us holiday. Fortunately we stayed at the fairmont after and recovered.

Great place! Will go back again

The staff were all very nice and we were upgraded on arrival to a suite. The room was a little odd, with a huge living area and quite a small bedroom area, we had 2 bathroom/showers and a large kitchenette (we didn't use), The room was tired, with stains on the blinds, the carpet was frayed in places. The bathroom cleanliness was questionable, i wasn't sure if it was dirt or miscolouring. The temperature was nicely controlled in the room. The floor we were on had a vert distinct smell of weed the whole time we were there, despite not being able to smoke in the hotel!
The location is good just a few moments from Macys, and around 15 mins to Times square. Plenty of places to eat in the vicinity. Overall, it was fine, the decor didn't bother me to bad as it was a shirt break and we were mostly out of the room, but more attention to cleanliness would be a good move for the hotel

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They take a $300 deposit and never return it! Me and boyfriend are both students and had no warning of a deposit being taken. After getting home they didn’t send the money and are now denying they owe us!! It is disgusting behaviour. Please no one ever stay here!!

Nightmare on seventh avenue

Please avoid this hotel at all costs, on our first night the bedroom ceiling had water pouring through and we had to use pans to collect the water, was told by maintenance nothing could be done.
Bedroom not cleaned when we arrived had nuts remnants on the floor by the side of the bed, blinds falling off, receptionist tells untruthful and the manager too busy to speak to guests and when you do finally speak to him no apologies just rude

I took my daughter to New York for her 18th birthday. On arrival, I was asked to provide credit card details for a $300 security deposit and was assured it would be returned on check-out. During our 4 night stay, we had several issues with the quality of the hotel. Firstly, we had to request our room was cleaned and our towels changed. Then we arrived back from a day's sight seeing to find that our door was ajar and our key cards no longer worked. We were offered no apology for the fact that our belongings were left vulnerable all day and the explanation for the key cards failing to work was that the clocks had gone back that morning. Despite trying several times to get key cards that would unlock our door, they eventually had to move us to an alternative room. Both of the rooms were shoddy and unclean, particularly the bathrooms. The coffee provided in the rooms was undrinkable and we went across the road to the nearest Starbucks each morning. On check-out I enquired about the security deposit and was told that it had already been refunded to my card. A couple of days after I returned home, I saw a charge to my card by the hotel of $168. I immediately emailed to find out what this charge was and, almost three months later, I am still waiting for a response. I also spent over £10 in mobile phone charges trying to call the hotel but have never received a response to my voicemails. I then contacted my bank and disputed the charge. They have investigated on my behalf and have discovered it was a standard fee for the coffee in the room, the laundry service and use of the gym. As previously mentioned, the coffee was undrinkable and we had to ask for our towels to be changed. We did not once use the gym. The hotel informed my bank that these charges are clearly on their website but I had booked via TUI so did not use the hotel's website. At no point during the check-in procedure was I informed that this charge would be applied to my card. I feel like this hotel has mugged me as there is absolutely nothing I can do to get my money back. In conclusion, this is an unkempt, dirty hotel with incredibly poor customer services, who charge you for services they have not provided in a very underhand manner. It's worth noting that you can no longer book this hotel via TUI.

This a migrant hotel and does not state this while booking. Had to find another hotel after being notified by the front desk there was no availability even though we were able to book the hotel room.

They practice charging a deposit of 100$ per day for every day of your stay, and they never return this amount to you. I stayed in this hotel in October 2022, and even though I contacted their customer service numerous times, to this date, they never returned $300 to me. I still don't understand why they even charged a deposit of $300 when there was nothing in my room to spend on, no mini-bar, not even a shower gel..only some ratty towels....not even a bottle of water as a courtesy. Very unprofessional and disappointing.

Hotel very shoddy, lots of refugees/homeless staying in guarded basement, our room on 13th floor lefta lot to be desired, one of baths & shower not working, plug sockets faulty, no bedding for sofa bed, they seemed to put the americans in best rooms and all others in shoddyrooms, handles hanging f doors, avoid at all cost

Was put in this hotel when the one we booked closed
to house asylum seekers 3 weeks before departure. We originally booked Times Square region having visited twice before so knew the location we wanted. This hotel is directly opposite Maddison square garden and close by Macy’s and Empire State Building. The hotel and foyer is definitely 3*but the room was a 2*at the best. Limited hanging space and drawers for a family of 4. Only 6 coat hangers on a rail hidden with the safe in a small walk in lobby area as you entered room. Only 3 drawers and a bedside cabinet for rest of clothes so ended up living out of a suitcase. (Maybe this is why they provide an iron and ironing board in same small lobby area).
The bathroom is small compact but clean, however in hotels generally a fabric shower curtain is unhealthy and out-dated, a bi-folding glass panel would have been cleaner and more practical and not stick to you during your shower. The air con unit had big gaps to the outside and we had to call guest services who came and put a plastic cover over it to block the draft. The window had a dirty blind up to it from the inside and the windows were dirty inside and out, not that we had a view.
The bedding and towels were clean which was a big positive and the beds very comfortable after a full day of sight seeing.
The only seat in the room was one small plastic chair up to a plastic folding table with a coffee machine on it which didn’t look very clean so was never used.
Overall amazing trip but disappointing hotel, however as I said , wasn’t our hotel of choice.
Didn’t use any amenities like restaurant or gym as was too busy living and loving the sights of NYC.

Lovely hotel with friendly staff . Unfortunately the cleaning was not the best . We found a potato under our bed on the first night there and no matter how many times we asked house cleaning they never did anything . My husband t shirt fell behind the unit below the tv when we got it back we found at least two other t shirts plus numerous other items …

Elegant & upscale lobby with 24-hour security. I felt very safe. The street is very loud with sirens. We bought a white noise at a local Target to drown out the street noise. Great location. We saved money during our vacation snacking in our room via using our mini kitchen, fridge, and microwave. There's a Starbuck's literally across the street and an awesome pastry coffee shop directly below the hotel. Greay location I'd definitely stay there again.

Very friendly staff

*

Still waiting on my security refund 4 weeks later! I have emailed you twice, I have messaged you on your website and tried contacting you through social media as well. I would have phoned but living in the uk I’m not prepared to have my phone bill go through the roof as well as already being out of pocket. You charged me 300usd for a security deposit fee which I was unaware of to begin with and to find that 4 weeks later you still haven’t refunded me for it after checking out. My bank is also trying to contact you to get my money back otherwise I’ll be taking further legal action.

Great location across the street from MSG. A lot of great places to eat and visit. 10 block walk to Times Square. Brought in the New Year in NYC and couldn’t have stayed at a nicer hotel. Friendly service, plenty of elevators. Great lobby with work stations and plenty of seating to just hang out and relax. Great price as well. Will stay here again the next time we visit. Nice bar as well !