Comfort Suites Grand Rapids South

Hotels
•
Comfort Suites
7.8 (646 reviews)
7644 Caterpillar Court , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good staff
Nice breakfast
Cons:
Cleanliness issues
Pool not operational

Categories

Cleanliness
6.44
Several reviews noted cleanliness issues such as mold and bugs.
Service
8.91
Positive mentions of staff responsiveness and service.
Location
8.45
The hotel is in a good location, relatively quiet.
Room Quality
7.9
Rooms were spacious but some cleanliness issues noted.
Amenities
5.93
Pool was broken and other amenities had failures.
Value for Money
8.39
Good value for the price given some positives about stay.
Food and Beverage
8.94
Breakfast had a good selection and was appreciated.
Overall Experience
7.41
Overall sentiment was mixed with significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:17

Property Description

Luxurious All-Suite Hotel in Grand Rapids

Indulge in Comfort and Convenience:
Experience the convenience of free Wi-Fi, indoor pool, and spacious suites with cable TV and sofa beds. Each suite is equipped with a microwave, refrigerator, coffee maker, and desk, ensuring a comfortable stay.

Relax and Unwind:
Take advantage of the hotel's gym, pool, and jacuzzi to relax and rejuvenate. Business travelers will appreciate the business center, meeting facilities, and complimentary breakfast, while leisure guests can explore nearby attractions like Van Andel Arena, Grand Valley State University, and John Ball Park Zoo.

Book Your Stay Today:
Escape to Comfort Suites South and enjoy a perfect blend of comfort and luxury. Ideal for both business and leisure travelers, book now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The fool is under renovation, until further noticeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 646 reviews
Cleanliness: 6.44
Service: 8.91
Location: 8.45
Room Quality: 7.9
Amenities: 5.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 7.41
T
Timothy • couple • us
5
Pros:

He u y he

2026-02-13 • via Nuitee
V
Vinson • couple • us
8
2026-01-27 • via Nuitee
V
Vinson • couple • us
8
2026-01-27 • via Nuitee
A
Andrew • extended_group • us
10
2026-01-25 • via Nuitee
W
Wilson • family_with_children • us
2
Pros:

Location

Cons:

Wifi doesn't work well. Everything was wet everywhere. Parking Lot not plowed days after a Winter Storm. Staff vacuuming early in the morning woke us up.

2026-01-25 • via Nuitee
T
Tammy • family_with_children • us
10
2026-01-23 • via Nuitee
A
Amy • couple • us
10
Great
Pros:

So clean and friendly

Cons:

Pool was closed

2026-01-23 • via Nuitee
J
Jennifer • extended_group • us
9
2026-01-20 • via Nuitee
H
Heather • family_with_children • us
9
Pros:

The breakfast has a nice selection.

Cons:

The he staff was amazing!!!

2026-01-20 • via Nuitee
N
Nyasia • couple • us
2
2026-01-19 • via Nuitee
D
Deanna • family_with_children • us
8
2026-01-19 • via Nuitee
T
Tiffani • solo_traveller • us
9
2026-01-19 • via Nuitee
N
Nicole • couple • us
1
Our room was not sanitary
Pros:

Decently located

Cons:

Dirty. Our room smelled like wet dog and animal urine, urine stains along the corners of bed, pet sit on the floor. Our sink would basically flood the countertop anytime you turned it on. Pool was not working which was the reason we booked. Vending machines were not working.

2026-01-19 • via Nuitee
J
Jeff • couple • us
9
2026-01-19 • via Nuitee
T
Tiffani • solo_traveller • us
9
2026-01-19 • via Nuitee
D
Dawn • couple • us
3
Dissatisfied!
Cons:

Pool closed, TV didn't work, no ice on our floor.

2026-01-19 • via Nuitee
T
Thedosha • family_with_children • us
4
Denied my room but still charged.
Pros:

Location was convenient.

Cons:

Staff was rude and racist. She didn't know how to do her job. Manager was not available or was never called.

2026-01-19 • via Nuitee
M
Martha • family_with_children • us
10
2026-01-19 • via Nuitee
V
Vinson • couple • us
9
2026-01-19 • via Nuitee
J
Jessica • extended_group • us
8
The staff is top notch and the prices are great
Pros:

The breakfast was always amazing and the attendants were very friendly and accommodating. The front desk staff were helpful and went out of their way for us. The maids were beyond amazing. Always so pleasant and welcoming.

Cons:

The cops circle the property scanning license plates and stalking people. It’s not the property’s fault but definitely makes it seem unsafe

2026-01-17 • via Nuitee