Comfort Suites Grand Rapids South

Hotels
•
Comfort Suites
7.8 (702 reviews)
7644 Caterpillar Court , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good staff
Nice breakfast
Cons:
Cleanliness issues
Pool not operational

Categories

Cleanliness
6.44
Several reviews noted cleanliness issues such as mold and bugs.
Service
8.91
Positive mentions of staff responsiveness and service.
Location
8.45
The hotel is in a good location, relatively quiet.
Room Quality
7.9
Rooms were spacious but some cleanliness issues noted.
Amenities
5.93
Pool was broken and other amenities had failures.
Value for Money
8.39
Good value for the price given some positives about stay.
Food and Beverage
8.94
Breakfast had a good selection and was appreciated.
Overall Experience
7.41
Overall sentiment was mixed with significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:17

Property Description

Luxurious All-Suite Hotel in Grand Rapids

Indulge in Comfort and Convenience:
Experience the convenience of free Wi-Fi, indoor pool, and spacious suites with cable TV and sofa beds. Each suite is equipped with a microwave, refrigerator, coffee maker, and desk, ensuring a comfortable stay.

Relax and Unwind:
Take advantage of the hotel's gym, pool, and jacuzzi to relax and rejuvenate. Business travelers will appreciate the business center, meeting facilities, and complimentary breakfast, while leisure guests can explore nearby attractions like Van Andel Arena, Grand Valley State University, and John Ball Park Zoo.

Book Your Stay Today:
Escape to Comfort Suites South and enjoy a perfect blend of comfort and luxury. Ideal for both business and leisure travelers, book now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The pool is under renovation, until further noticeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 702 reviews
Cleanliness: 6.44
Service: 8.91
Location: 8.45
Room Quality: 7.9
Amenities: 5.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 7.41
B
Bickford • solo_traveller • us
8
2026-06-27 • via Nuitee
H
Haileigh • solo_traveller • us
3
They gave me a room someone was already staying in
Pros:

Bed was comfortable

Cons:

They gave me a room that people already staying in
Then when they gave me a new room. They gave another customer a key to my room by mistake and someone walked into my room. Dont reccommend staying here. Room was also not so clean. Some of the lamps and plugs didnt work either. And tv kept glitching

2026-06-22 • via Nuitee
M
Mary • couple • us
10
I will stay here again
Pros:

Clean and comfortable

Cons:

It was a shame the pool was not open

2026-06-20 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-06-19 • via Nuitee
H
Heather • solo_traveller • us
1
2026-06-18 • via Nuitee
T
Travis • solo_traveller • us
3
2026-06-16 • via Nuitee
J
Jessica • solo_traveller • us
7
2026-06-15 • via Nuitee
S
Sullivan • couple • us
6
Breakfast was good and the room was decent but shady employees and lazy cleaning staff.
Pros:

It was generally clean and most of the staff was nice and attentive. The free breakfast was a great plus too.

Cons:

The pool was under maintenance when it was advertised as open when I booked my room. We had to end up switching our original room because our key cards didn’t work after having to switch them 3 times and got switched to a room with two smaller beds instead of the 1 king sized bed room I booked. The floor I stayed on reeked of marijuana and my room smelled liked cigarette smoke. The night before my checkout they tried to charge me $50 extra at MIDNIGHT when they knew we would be asleep. Luckily I lock my cards and accounts before bed every night… Lastly when I checked out of my room I was confronted for smoking in my room when I have never touched or will ever smoke a cigarette or piece of marijuana in my life and when I said that, they looked at me like I’m crazy and told me cleaning staff INSISTED it was coming from my room…

2026-06-12 • via Nuitee
D
Delores • couple • us
3
Not comfortable
Pros:

it was fine. location for us was fine

Cons:

We did not like the fact that the room lacked drapes to cut the glare of the Comfort Inn sign into our window all night. It completely destroyed any chance of sleep. Our room was also facing the gas station with their lights but no drapes to block it out.

2026-06-11 • via Nuitee
R
Rita • family_with_children • us
5
Pros:

The breakfast was the best part and the woman stocking breakfast items was very nice.

Cons:

The woman who checked us in was very surly. Pool was closed for renovations. I booked based on the advertisement for a "suite", expecting a separate sofa bed and extra TV. The room is not what I would call a suite.

2026-06-07 • via Nuitee
C
Cynthia Laga • couple • us
9
2026-06-03 • via Nuitee
M
Michael • couple • us
1
Staff really sucked. Questions asked was a inconvenience for them
Pros:

Nothing

Cons:

TV remote didn't work and front desk said it is what it is. Also got a second charge even tho room was pre paid for.

2026-05-30 • via Nuitee
D
David • couple • us
10
2026-05-26 • via Nuitee
R
Robin • couple • us
10
2026-05-25 • via Nuitee
M
Marigonda • solo_traveller • it
7
2026-05-20 • via Nuitee
1
1989 • solo_traveller • us
7
2026-05-17 • via Nuitee
M
Meta • solo_traveller • us
6
Pool wasn't available and that's what I was really looking for.
Cons:

Some type of family fight out front the hotel that woke me up....I have not experienced that before in the many times I've stayed there

2026-05-13 • via Nuitee
V
V • solo_traveller • us
8
2026-05-13 • via Nuitee
A
April • solo_traveller • us
10
Perfect
Pros:

The staff here is amazing. Clean and comfortable.

2026-05-12 • via Nuitee
R
Robinson • solo_traveller • us
1
Disappointment
Pros:

The staff was as helpful as she could be but my room was not what I reserved and it messed up my plans

2026-05-10 • via Nuitee