The Shelburne Sonesta New York

Hotels
Sonesta Hotels
9 (3191 reviews)
303 Lexington Avenue , New York , us

Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Street noise
Needs furniture update
No response to requests

Categories

Cleanliness
8.39
Some reviews mentioned cleanliness issues with room facilities.
Service
9.86
Multiple reviews highlighted friendly and accommodating staff.
Location
9.4
Excellent location mentioned in several reviews.
Room Quality
8.35
Some furniture appeared tired; general room size was appreciated.
Amenities
8.88
Positive mentions of amenities like the rooftop bar.
Value for Money
8.84
Perceived good value considering location and amenities.
Food and Beverage
8.89
Great comments on the rooftop bar's food and cocktails.
Overall Experience
9.36
Overall positive sentiment reflecting great stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Prime Location in Murray Hill Neighborhood

Luxurious Amenities and Services

Near Major Attractions

Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.

Important information:

The resort fee includes:

- $10 daily cupboard credit
- Premium wireless internet access for all your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
- Must be redeemed daily and cannot roll over. Not valid on day of departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 67.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 136
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3191 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
J
Jaime family_with_children us
10
It was an ideal place for a family stay in the city.
Pros:

Staff and room were great. Last night front desk was super helpful and responsive to late night needs.

Cons:

Noisy early morning from the traffic on the street.

2026-08-08 via Nuitee
M
Mo extended_group gb
10
Very impressive room
Pros:

Very impressed with the size of the room!
There were meant to be 3 of us travelling but we ended up at the very last minute as only 2.
Quick check in.
Ate at the Take Care Bistro who were so accommodating regarding food allergies.

2026-08-06 via Nuitee
K
Kathryn couple us
10
Clean comfortable and an excellent staff
Pros:

Rooftop Bar and Restaurant

2026-08-06 via Nuitee
A
Avshalom couple il
8
2026-08-05 via Nuitee
S
Susana couple br
10
Friendly
Pros:

comfort

2026-08-05 via Nuitee
Y
Yaquelin couple us
10
For my friend and I first time in New York this hotel was extremely friendly and would definitely stay again
Pros:

The staff was just absolutely amazing and very helpful with any questions I had had.

Cons:

Everything about the hotel was pretty amazing I just think that the elevators were maybe a tad to small

2026-08-05 via Nuitee
M
Maren couple de
8
Gerne wieder.
Pros:

Die Lage des Hotels ist gut.
Man kann in ein paar Minuten zu Fuß den Time Square erreichen.
Die Zimmer sind für New Yorker Verhältnisse sehr geräumig und sauber.
Vor Ort mussten wir keine zusätzlichen Gebühren oder Steuern bezahlen.
Der Check in / Check out war unkompliziert.
Die deutsche Mitarbeiterin an der Rezeption war super nett und hilfsbereit.
Wir kommen gerne wieder.

Cons:

Alles okay.

2026-08-05 via Nuitee
H
Helene couple fr
8
Pros:

L’emplacement est très pratique

Cons:

Pas de mugs mais seulement des gobelets en carton.
On entend les bruits de la rue mais c’est souvent le cas à NY

2026-08-04 via Nuitee
M
mariana couple co
10
2026-08-04 via Nuitee
A
Andrew couple gb
10
Perfect location - perfect hotel
Pros:

Location, room and staff. Just perfect. A 3 min walk from Grand Central rail and subway station at 42nd street. Great food nearby (try Hunan Village) - amazing.

Cons:

I have nothing bad to say

2026-08-04 via Nuitee
A
alexia family_with_children fr
8
Bien
Pros:

Spacieux et la vue

2026-08-02 via Nuitee
G
G5550IXmd Friends getaway
10
Best Experience Ever!! Thank you David!
Pros:

I came to NYC for a quick getaway with some friends! From the beginning of my stay everything was perfect, starting with the bellman's service, David was excellent and available to assist with the luggages up to the room. We got an amazing room with an amazing view as well as the beds, OMG they were huge! During the evening when we had any questions, David was available and gave us great recommendations! I will come back for sure and I will recommend this hotel to my family and friends.

2026-07-29 via Tripadvisor
M
mamsemily Family Houghton-le-Spring, Tyne and Wear, England
8
Good location, just what we needed for our stay.
Pros:

We stayed in a 1 Bedroom Empire Suite, the views were great, Empire State Building straight out both windows. The room was spacious, the pull out bed was very comfy and the kingsize bed in the main bedroom was so comfy. Lots of space for clothes, bathroom was adequate for what we needed althought he shower did through us a bit, but we managed eventually. The location was great, not too far from the main attractions, the only downside was the road noise, we were on a corner of the hotel looking on to a cross section so cars and taxis tooting at all hours was a little noisy, but I guess we were in New York. The rooms were also very clean and although there was no bedding for the sofa bed, reception sent some up straight up, they offered to make the bed up but we said we just do it, as we were heading out for food after a long flight. You get two items each night from the mini market, which was good, it was bottles of water, soda and snacks. All the staff we spoke to were very polite and helpful and I was a little worried about getting deposit back after reading other reviews, I put ours on our credit card and it was removed the day after we left. If we were to visit New York again I would defintely consider using this hotel again.

2026-07-28 via Tripadvisor
K
kalindafisher Family
10
Great!!!!
Pros:

We loved this entire experience. David and Daniel were the best and we so appreciated their care. They made what could have been a tough trip much kinder and gentler and even a trip full of memories ;)

2026-07-25 via Tripadvisor
S
Sarah couple sa
10
خيال
Pros:

الموظفين متعاونين جدا خصوصا ماكس كان رائع بما تعنيه الكلمه شكرا لكم ولي رجعه لهذا الاوتيل

2026-07-25 via Nuitee
S
Sandrine family_with_children ch
9
Très bon emplacement pour visiter à pieds !
Pros:

La situation était au top pour visiter. Environ 20 minutes à pieds de tout !

2026-07-24 via Nuitee
Y
Yuval solo_traveller il
9
2026-07-24 via Nuitee
W
waleedaR6894QN Business
10
Exceptional service
Pros:

David was the best. Handled everything and gave the best service

2026-07-23 via Tripadvisor
M
Muskan solo_traveller us
9
2026-07-23 via Nuitee
C
Carvajal family_with_children ca
8
2026-07-23 via Nuitee