The Shelburne Sonesta New York

Hotels
•
Sonesta Hotels
9 (2932 reviews)
303 Lexington Avenue , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Street noise
Needs furniture update
No response to requests

Categories

Cleanliness
8.39
Some reviews mentioned cleanliness issues with room facilities.
Service
9.86
Multiple reviews highlighted friendly and accommodating staff.
Location
9.4
Excellent location mentioned in several reviews.
Room Quality
8.35
Some furniture appeared tired; general room size was appreciated.
Amenities
8.88
Positive mentions of amenities like the rooftop bar.
Value for Money
8.84
Perceived good value considering location and amenities.
Food and Beverage
8.89
Great comments on the rooftop bar's food and cocktails.
Overall Experience
9.36
Overall positive sentiment reflecting great stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Prime Location in Murray Hill Neighborhood

Luxurious Amenities and Services

Near Major Attractions

Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.

Important information:

The resort fee includes:

- $10 daily cupboard credit
- Premium wireless internet access for all your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
- Must be redeemed daily and cannot roll over. Not valid on day of departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 67.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 136
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 2932 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
A
Albert • solo_traveller • at
8
Cons:

Sehr laut vom Gang und durch die Fenster ( sind schon älter....)

2026-04-11 • via Nuitee
M
marta • family_with_children • es
9
Maravillosa estancia
Pros:

Nos gustó las habitaciones que eran muy amplias
Camas cómodas
Hotel muy bien situado
Muy completo

Cons:

Estaba algo antiguo
Pero para esa zona es normal

2026-04-10 • via Nuitee
M
Mariia • couple • il
10
We had a wonderful stay at this hotel. The staff were incredibly kind and even upgraded our room because we were on our
2026-04-10 • via Nuitee
D
Dunja • couple • de
8
A stay worth doing ! Will come again
Pros:

The hotel was great . Very good location , comfortable and convenient .
Comfortable beds , great shower .

Cons:

Nothing . Everything was really good .

2026-04-10 • via Nuitee
E
Eva • couple • fr
8
2026-04-09 • via Nuitee
L
Lijie • solo_traveller • ie
10
Pleasant and comfy stay. Staff are nice and help.
Pros:

Spacious and clean room. comfy bed. Smart speaker and charger which I enjoyed a lot. Well equipped kitchen.

Cons:

There is no bedside switch panel to control the light.

2026-04-08 • via Nuitee
K
Kevin • family_with_children • us
4
2026-04-08 • via Nuitee
P
Pairuna • couple • ar
9
Muy bien, recomendable
Pros:

La ubicacion y la comodidad de la habitacion. Muy amplia para el promedio y muy comoda. No tiene desayuno gratis pero si lo pagas hay y parece bueno.

Cons:

Luego de 7 dias se notaba que la limpieza no era la mejor. Solo hacian camas y repasaban el bano. Los muebles con polvo luego de los 6 dias

2026-04-08 • via Nuitee
P
Piotr • family_with_children • pl
10
2026-04-08 • via Nuitee
D
Dessislava • family_with_children • us
8
Overall, still recommend the hotel.
Pros:

Great location and we liked the suite with a large living room area and sofa bed. Amazing rooftop bar!

Cons:

Tiny bathroom which was completely serviceable but could use some updating. Also, as a matter of principle, hated that there was an amenities fee.

2026-04-07 • via Nuitee
E
Emma • family_with_children • se
5
Pros:

Dåligt underhållet hotell
Ofräscha rum
Dålig fungerande AC
Slitet o i dåligt skick
Inte enligt bilderna
De skulle ha 100 dollar för två timmars senare check out
Underbar takbar

2026-04-06 • via Nuitee
S
Shane • family_with_children • gb
9
Fantastic overall stay, really felt welcome and at home for a few days. I would definitely come back next time I’m in NY
Pros:

Rooms were spacious and bed was really comfortable

Cons:

Great location and walkable to a lot destinations

2026-04-05 • via Nuitee
M
Martin • solo_traveller • ch
7
Pros:

Location was good

Cons:

Old room. Glas Wine in restaurant was $27 plus tax and tip

2026-04-04 • via Nuitee
A
Abdiel • couple • pr
10
Highy recommended for a visit to Manhattan
Pros:

Excellent location, amenities, and attention to details from staff.

Cons:

Nothing

2026-04-04 • via Nuitee
A
Arsenio • family_with_children • cl
9
Volveremos
Pros:

Ubicación espectacular, luminoso, limpio, amplio, cama muy buena, baño grande.
El personal muy amable.

Cons:

El sofá cama no es comodo para dos personas.

2026-04-04 • via Nuitee
S
Shoval • couple • il
10
Pros:

חגגנו ירח דבש והם שידרגו אותנו לסוויטה! הכימפנק ומפרגן שהיה לי!
צוות מעולה, זמינים בשניות, חדר מדהים, מלון מדהים
שווה לגמרי

2026-04-04 • via Nuitee
N
Natan • couple • br
7
2026-04-03 • via Nuitee
P
PATRICK • solo_traveller • us
10
2026-04-01 • via Nuitee
Y
Yaa • couple • us
8
2026-03-30 • via Nuitee
J
James W • couple • us
9
2026-03-30 • via Nuitee