Faena Hotel Buenos Aires

We stayed Here one night after a long flight. The hotel has a speciale vibe if you like it or not. The swimmingpool Area is really Nice and also the restaurant el mercado is worth a visit. The thing that botters us the most is the attitude of certain staff members. There is a kind of arrogance over them which we haven t encounter before in a hotel of this level. We arrived early and had to wait for our room was ready so we stayed at the pool but their pool service was not open untill 10 o clock ! The strange part is that there were 2 people working behind the bar were not helping us to find Some water. Also the rooms our room was a loft had a dirty fridge in the outside and the lamp above our bed was dirty the couch was worn out. But the biggest concern was the next day when we wanted a coffee before leaving. My wife was sent away by a an extreem arrogant young boy working in the library loung while the coffee machine was already on. We wanted to give our welcome voucher but it was 09:30 hours and we all know nothing happens untill 10 O clock. I went to the reception asking if they could give us a cup of coffee but they were absolutely not helpful. 2 persons walked to the library loung boy with our voucher and didn’t t give us an eye. The boy brought us the coffee with a face……… nobody came to ask if all was oké now. We would never stay here again after we went to the Alvear palace. Ohhhh boy what a big difference in service it was real 5 star.

El trato del personal es increíble, la habitación perfecta, el bar hermoso y divertido

The performance, the music, and the atmosphere were incredible — Rojo Tango Show is definitely a must-do experience in Buenos Aires.

A localização do hotel é estratégica e excelente… A cordialidade e atenção de alguns funcionários como o Rodrigo e Bruno na recepção e, o Tomas no bar da piscina, é digna de reconhecimento.

What a unique and stunning property the Faena Hotel Buenos Aires is! We loved our brief stay at the hotel and enjoyed a fabulous dinner at El Mercado followed by the Rojo Tango show, which was very entertaining! We were also impressed with the gym, spa facilities, and the stunning pool area.

This hotel is beautiful - very unique & a lovely atmosphere. The decor in the rooms, restaurants & bar - is just beautiful. If you like a hotel with character, you won't be disappointed!

The location is walking distance to the canal where there are loads of shops and places to eat, and a 5 min Uber to the Ferry port. The staff is one of the most welcoming and friendly I have encountered. The rooms are large, and fine (the bed is comfortable). I also recommend planning to eat at the hotel as they woodfire grill their food daily. the freshness and care taken to prepare everything from start to finish is exemplary.

Stayed during our trip to BA. Booked a skyline room. There is nothing skyline about it. My view was over the back of the hotel on the 2nd floor. Called to try and speak to the concierge to arrange a transfer from the airport. Was told that I couldn’t speak to them but I had to send an email. Sent email took forever to get a reply.

The room was old and tired. The layout was odd with a bed stuck in the middle of the room and a white leather chair. It just didn’t work.

The bar was nice and they offered us a welcome drink which was the highlight of our stay there.

I wouldn’t go back or recommend it. May have been good in its day but that day has long gone.

A real Argentinian experience. Highly recommended specially if it’s your first time. Amazing vibe and crowd. I genuinely enjoyed my stay.

The staff was extremely attentive and genuinely made an effort to ensure our stay went smoothly despite some issues. In particular, Melisa was outstanding, always available, proactive, and very supportive throughout our stay. The hotel’s location and overall atmosphere are still strong points.

Pool and the staff service at the pool.

This is a unique place whose time has come. The velvet curtains and multitude of mirrors do not interest the bulk of people. The dirt on the bottoms of those curtains are beyond cleaning and the ragged edges on the rugs also tell the story. The location is good and staff were nice. That is the reason I gave it a 3 otherwise it would have been a 2. This is not a 5 star property.
We booked through Fine Hotels at the last minute. We were given a supposed upgrade to our room that was initially facing the park to one with more space facing the pool. It was obvious upon our arrival that there was a private event happening in the main bar lounge area next to the pool. Needless to say we got no sleep as the party went on for well into the night. The party is fine, it is the knowledge of the staff to make us feel like they were upgrading us but put us in the worst place. In addition they gave us free welcome drinks in the bar....of which we couldn't use due to the private event.
Another staff did make it better for us the next day by allowing us a very late checkout to refresh before our late flight.
This property probably was extravagant many years ago. It is not anymore. Time is up.

It's not for everyone.