Holiday Inn Express Hotel & Suites Carson City by IHG

Hotels
•
Holiday Inn Express
7.3 (299 reviews)
4055 North Carson Street , Carson City , US
+1 775-283-4055

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast (praised repeatedly)
Comfortable beds
Some notably helpful/frontline staff (e.g., Chantae)
Generally convenient/good location
Reasonable price reported by some guests
Cons:
Multiple cleanliness issues (cigarette odor, mold, dirty bathrooms)
Room maintenance problems (torn furniture, broken tiles, falling window coverings)
Front desk/service inconsistency and reports of rude staff
Broken or limited amenities (pancake machine, common AC, USB plugs, lighting, elevators)
Poorly lit/sketchy parking at night and safety concerns
Inconsistent or missing daily housekeeping

Categories

Cleanliness
5
Mixed but leaning negative: multiple reviews report poor cleanliness (cigarette odor, mold, dirty shower corners, stained blankets, requests for bathroom cleaning unmet), although a few guests described rooms/areas as clean.
Service
8.7
Mixed service: several mentions of friendly/helpful staff (notably Chantae and hardworking breakfast staff) but multiple strong complaints about rude or unprofessional front desk personnel and difficulty contacting management.
Location
8.6
Generally positive: described as a nice/good location convenient for local activities; a few guests noted safety concerns in poorly lit parking at night.
Room Quality
5.2
Below average: many reports of worn or damaged room elements (torn furniture, broken tiles, window coverings falling apart, lack of blackout curtains, poor lighting, occasional cigarette odor and mold).
Amenities
8.4
Mixed but functional: breakfast and basic amenities are often available and praised, though guests reported maintenance issues (broken pancake machine, no waffles at times, non-working USB plugs, broken lights, elevator/common AC problems) and limited housekeeping service.
Value for Money
5.5
Mixed value: some guests called the price reasonable, while others felt the room condition and amenities did not match brand/price expectations (comments comparing towels and fittings to much cheaper properties).
Food and Beverage
8.9
Generally positive: breakfast repeatedly praised and described as a strong point, with friendly staff serving the breakfast area; occasional issues with specific items (no waffles/pancake machine broken) noted.
Overall Experience
8.1
Mixed overall: many stayed comfortably and enjoyed breakfast/location/staff members, but a number of guests reported serious issues (unsafe-feeling rooms, severe cleanliness and maintenance problems, rude front desk) resulting in varied experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:51

Property Description

Convenient Location
Directly off Highway 395 and near the state Capitol building, Holiday Inn Express Carson City offers easy access to key attractions.

Amenities for Comfort
Guests can enjoy a free daily hot breakfast buffet, in-room microwaves, and small refrigerators. The hotel also features a fitness center, indoor pool, free Wi-Fi, and on-site laundry facilities.

Nearby Attractions
Explore golf courses, shopping centers, and casinos just a short distance away. Don't miss the chance to visit beautiful Lake Tahoe and vibrant Reno, both within driving distance.

Book your stay at Holiday Inn Express Carson City now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.3
Based on 299 reviews
Cleanliness: 5
Service: 8.7
Location: 8.6
Room Quality: 5.2
Amenities: 8.4
Value for Money: 5.5
Food and Beverage: 8.9
Overall Experience: 8.1
E
Elizabeth • family_with_children • us
10
2026-10-12 • via Nuitee
N
Nelson • couple • us
10
Pros:

Está súper accesible el precio muy buen personal muy limpias y cómodas la habitación y tienen un muy buen desayuno estuvo todo genial

2026-09-08 • via Nuitee
L
Lilit • family_with_children • us
4
Cons:

Please pay a little more attention to cleaning the bathroom and toilet, especially since we were there with the children. Unfortunately, I wasn’t completely satisfied with the cleanliness.

2026-09-06 • via Nuitee
G
Gregorio • solo_traveller • us
3
2026-09-01 • via Nuitee
D
D • couple • us
8
Nice area and good hotel
Pros:

breakfast was good and the gal cleaning breakfast area was very nice and hard working. Some areas showing it's age but clean

Cons:

more than one elevator

2026-08-30 • via Nuitee
G
Gonzalez • couple • us
9
ok
2026-08-27 • via Nuitee
J
jeff • couple • us
7
The stay was comfortable and we would be back.
Pros:

Great breakfast and location is ok

Cons:

Front desk staff needs to be more friendly and have patience with guesses

2026-08-26 • via Nuitee
M
Michael • couple • us
10
2026-08-24 • via Nuitee
T
TA • couple • us
5
Pros:

This is a mid/low end facility in my opinion.

Cons:

Not what I expected from the Holiday Inn brand. Very basic. Window coverings fell apart, towels are what I would expect from a $50 a nite place, not $200/nite. Parking very poorly lit in the back areas, didn't feel safe leaving my car there.

2026-08-20 • via Nuitee
C
Carol • solo_traveller • us
10
2026-08-20 • via Nuitee
M
Madam Abigail • solo_traveller • us
10
2026-08-17 • via Nuitee
R
Richard • extended_group • us
10
2026-08-17 • via Nuitee
J
Jan • couple • us
6
2026-08-13 • via Nuitee
S
Steve • family_with_children • us
10
2026-08-12 • via Nuitee
M
Michael • family_with_children • at
7
Pros:

Lage war ganz OK

Cons:

Zimmerausstattung war schon ziemlich abgewohnt. Auch im Badezimmer war alles schon in die Jahre gekommen.

2026-08-10 • via Nuitee
D
DUO • family_with_children • us
3
2026-08-06 • via Nuitee
N
Nancy • couple • us
10
2026-08-05 • via Nuitee
A
Aliyah • family_with_children • us
1
Did not stay due to the unsafe conditions of the room.
Pros:

Absolutely nothing, did not stay at property due to unsafe conditions of the premises of the room.

Cons:

Terrible staff members working at front desk, very rude and unprofessional. Had no consideration of the conditions of the room that was booked for. It had a disgusting cigarette odor in the room, torn furniture, along with moldy cracked wall above the air conditioning unit.
According to the front desk staff they were unable to give any contact information of the manager to discuss the issue at all.
Would definitely not recommend anyone ever booking at this specific location.

2026-08-04 • via Nuitee
N
Nikolaus • couple • us
1
Uncomfortable
Pros:

Nothing

Cons:

Lack of ac/ lighting/ front staff

2026-07-25 • via Nuitee
C
Clark • family_with_children • us
1
Absolute shit box never stay in a Holiday Inn express again
Pros:

Location was OK

Cons:

USB plugs did not work, no bulbs in the bathroom vanity light made it impossible to shave, painters tape around the fixtures on the ceiling looked very unfinished, card access on outside Exit was broken, common area air-conditioning was broken. It was 94° in there. No waffles and the pancake machine was broken and all the staff said that’s a management decision. I can’t control it.

2026-07-22 • via Nuitee