Crowne Plaza Torreon by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.7 (216 reviews)
Boulevard Torreon-Matamoros 4050 , Torreón , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Friendly staff
Good food and beverage options
Cons:
Amenities not functioning
Long wait times for elevators
Location may not be convenient for all guests

Categories

Cleanliness
8.65
Most reviews mentioned clean rooms, however, there were concerns about amenities being out of service.
Service
8.95
Service was generally praised, with staff being attentive and friendly, despite isolated incidents.
Location
8.65
Location was deemed adequate but slightly distant from the city center, requiring a car.
Room Quality
8.75
Rooms received high praise for comfort and cleanliness, contributing positively to the overall experience.
Amenities
8.35
Some amenities were found lacking or non-functional, affecting guests' expectations.
Value for Money
8.85
Value perceived as good, though high marks were dependent on amenities functioning as advertised.
Food and Beverage
8.65
Breakfast and restaurant services were highlighted positively by several guests.
Overall Experience
8.75
Overall experience was largely positive, though some specific issues affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:48

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Torreon with a spa, indoor pool, gym, and hydromassage bath. Indulge in rejuvenating treatments and unwind in the sauna.

Gourmet Dining
Savor international buffet meals at Las Ventanas restaurant or enjoy light meals and drinks at the lobby bar and café. Culinary delights await to satisfy your cravings.

Convenient Location
Ideally located just 6 km from Torreon Airport, with popular attractions like Cristo de las Noas Statue nearby. Enjoy the convenience of free Wi-Fi, air-conditioned rooms, and free parking during your stay.

Book now to elevate your travel experience at Crowne Plaza Torreon!

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TRC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 216 reviews
Cleanliness: 8.65
Service: 8.95
Location: 8.65
Room Quality: 8.75
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.65
Overall Experience: 8.75
A
Aguilar M • extended_group • mx
10
MUY COMODA
Pros:

LA LIMPIEZA, COMODIDAD.
EXCELENTE LA HABITACION

Cons:

NO ME GUSTO QUE ME HOSPEDE EN EL CROWNE POR LA ALBERCA CLIMATIZADA..... Y NO FUNCIONABA ENTOCES CASI MUERO

2026-03-04 • via Nuitee
J
Juan • family_with_children • mx
10
Pros:

Todo

Cons:

Todo estuvo bien

2026-02-23 • via Nuitee
C
Castro rivera • family_with_children • mx
10
Pros:

Muy bien gracias

2026-02-12 • via Nuitee
J
Joanna • family_with_children • mx
7
Bien, pero nada mas
Pros:

Esta bien, un hotel de paso para una sola noche, no es bonito

Cons:

El clima olía raro y hacia mucho ruido, las sábanas eran duras, no hay detalles de bienvenida

2026-01-30 • via Nuitee
R
Reina • family_with_children • mx
10
2026-01-30 • via Nuitee
N
Nahielli • family_with_children • mx
5
Pros:

Las habitaciones cómodas

Cons:

El hotel estaba en remodelacion y casi todo sin funcionar, en la noche salieron 3 cucarachas en la habitación. Creo que no volvería a hospedarme

2026-01-28 • via Nuitee
J
Jose Alberto • family_with_children • mx
9
2026-01-26 • via Nuitee
E
Eduardo D. • couple • mx
8
Good but could be better
Pros:

Location

Cons:

Old buildings need some renovation

2026-01-19 • via Nuitee
C
cristina edith • family_with_children • mx
10
AGRADABLE Y RELAJANTE
Pros:

MUY VARIADO EL DESAYUNO Y RICO

Cons:

EN REALIDAD TODO ESTUVO MUY BIEN SIN QUEJA ALGUNA

2026-01-19 • via Nuitee
L
Leonardo • solo_traveller • mx
10
Pros:

Todo bien

Cons:

Mantenimiento de alberca

2026-01-09 • via Nuitee
A
Arturo • couple • us
7
Good stay. Will return.
Pros:

Clean, Nice beds and pillows.

Cons:

Ice maker not working.

2025-12-28 • via Nuitee
M
Marcela • couple • us
9
2025-12-27 • via Nuitee
E
EDNA • family_with_children • mx
10
Pros:

La habitación genial

Cons:

Todo me gusto

2025-12-27 • via Nuitee
C
Contreras • family_with_children • mx
10
Visitando a la Familia
Pros:

TODO.... el cuarto excelente, la alberca muy bien, y el DESAYUNO... 😊mmm riquísimo...

Cons:

Todo muy bien, quizá la alaberca principal un poquitín más templada,,, pero todo muy bien

2025-12-22 • via Nuitee
T
Tostado • family_with_children • us
9
2025-12-16 • via Nuitee
M
Marcos • family_with_children • mx
10
2025-12-14 • via Nuitee
M
Marcos • family_with_children • mx
10
2025-12-14 • via Nuitee
R
Rosa Maria • family_with_children • mx
9
Pros:

Todas las instalaciones perfectas

Cons:

Cuando llegan grupos de huéspedes grandes hay que esperar un buen rato subir a los elevadores

2025-12-12 • via Nuitee
Z
Zulema • extended_group • mx
7
Decpecionante
Pros:

las camas, y empleados

Cons:

No me gusto que Nuestra experiencia no fue tan buena, ya que elegimos hospedarnos en el Crown, por los servicios que ofrecia, como suana, vapor y jacuzzy, y los dos primero no funcionaban, estaban fuera de servicio y el jacuzzy funciono a medias , muy mal

2025-12-08 • via Nuitee
L
Luis Fernando • solo_traveller • mx
4
2025-11-17 • via Nuitee