Courtyard by Marriott Charlotte Matthews

Hotels
•
Courtyard by Marriott
7.8 (362 reviews)
11425 East Independence Boulevard , Matthews , US
+1 704-846-4466

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Cons:
Poor breakfast options
Cleanliness issues
Old facilities

Categories

Cleanliness
7.01
Multiple reviews mention cleanliness issues in rooms.
Service
8.98
Staff received high praise for friendliness and helpfulness.
Location
9.02
Consistently highlighted as a strong point in reviews.
Room Quality
7.47
Some guests mentioned old facilities, but appreciated room size and comfort.
Amenities
7
Lack of free coffee and snacks, limited breakfast options.
Value for Money
7.96
Price seems reasonable, but breakfast charges were disappointing.
Food and Beverage
6.51
Frequent complaints about breakfast quality and availability.
Overall Experience
8.48
Overall guest experiences were mixed, but positive staff interaction uplifted sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:46

Property Description

Convenient Location near Shopping Center
Courtyard Charlotte Matthews is strategically located just a short 5-minute walk from the bustling Fullwood Shopping Center, making it the perfect base for shopaholics and those looking to explore the local retail scene.

Modern Amenities and Dining Options
Enjoy the comfort of air-conditioned rooms adorned with warm colors and wooden furnishings, equipped with convenient amenities such as a mini-fridge, work desk, and coffee-making facilities. Indulge in a delicious made-to-order breakfast and dinner at Bistro, grab a Starbucks coffee, or unwind with cocktails on site at the bar.

Relaxation and Fitness Facilities
Take a dip in the refreshing outdoor pool or unwind in the whirlpool. Stay active during your stay with access to the hotel's gym facilities. With a 24-hour front desk and laundry services, your comfort and convenience are our top priorities.

Book your stay at Courtyard Charlotte Matthews for a seamless blend of comfort, convenience, and modern amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

7.8
Based on 362 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.02
Room Quality: 7.47
Amenities: 7
Value for Money: 7.96
Food and Beverage: 6.51
Overall Experience: 8.48
E
Erica • couple • us
2
Fine, but overpriced for what it was.
Pros:

Convenient location to what we needed. Rooms were updated.

Cons:

Elevators broken, shower want hot, walls to rooms are thin, mattress and pillows not comfortable, shower floor was oddly slippery. mini store not stocked, no complimentary coffee.

2026-10-30 • via Nuitee
J
Jesse • couple • us
10
2026-10-26 • via Nuitee
Z
Zee • solo_traveller • us
9
2026-10-21 • via Nuitee
M
Michaellene • solo_traveller • us
10
Very comfortable and close to everything, nice outside patio with a fire pit and pool.
Pros:

excellent location - close to everything. very clean.

Cons:

alot of traffic in this area, but that is expected in this area.

2026-10-12 • via Nuitee
L
LaVitta • solo_traveller • us
10
2026-10-12 • via Nuitee
D
Donna • solo_traveller • gb
9
Have stayed here a few times and i'll be back!
2026-09-19 • via Nuitee
J
Jacqueline • solo_traveller • th
10
Excellent
Pros:

Staff fantastic… room very clean. Good little hotel. Great girl in bar.. Monique. All staff fab.

Cons:

Nothing

2026-09-18 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-09-01 • via Nuitee
B
Bessy • family_with_children • us
10
2026-08-24 • via Nuitee
H
Henry • couple • us
8
Other than the one complaint, my stay was very much enjoyable
Pros:

Mainly it’s location

Cons:

Better sound proofing. Sounds from the busy highway. Someone complained to the staff that we were to loud when we all were sitting in the back just talking socially. No screaming or yelling going on at all.

2026-08-23 • via Nuitee
R
Richard • couple • us
10
2026-08-16 • via Nuitee
T
Tracey • couple • us
8
Pros:

IT WAS OK BUT LIMITED

Cons:

STARBUCKS COFFEE WAS THE ONLY OPTION.

2026-08-14 • via Nuitee
J
Jeffrey • family_with_children • us
7
Cons:

The mattress are worn out and very uncomfortable . Very difficult to ride home with sore back and hip.

2026-08-10 • via Nuitee
J
Jasmine • couple • us
10
Great location, clean hotel and comfortable bed.
Pros:

The location was convenient which was a plus for me. The hotel was clean, staff were professional and friendly. The rooms were clean and the bed was very comfortable!

Cons:

N/A

2026-08-03 • via Nuitee
M
Marvine • solo_traveller • us
10
2026-07-24 • via Nuitee
K
Kimberly • family_with_children • us
5
2026-07-14 • via Nuitee
L
Lynette • couple • us
9
Great place to rest after family reunion activities!
Pros:

Easy to get to. Comfortable bed.

Cons:

No issues

2026-07-09 • via Nuitee
R
Rodney • solo_traveller • us
9
2026-07-08 • via Nuitee
Y
Yorusalem • solo_traveller • us
5
Pros:

the Area is Quite

Cons:

Bathroom never gets cleaned for 5 days and never changed lines

2026-06-26 • via Nuitee
M
Mckinnon • solo_traveller • us
8
2026-06-25 • via Nuitee