Ocean Gate Inn

Checking in was an unsatisfactory experience from the start. I called two weeks in advance to confirm my booking and specifically asked whether a 1 PM check-in would be possible. I was told yes, so I arrived at 1 PM on the day of my reservation expecting a smooth process. Instead, multiple issues arose.

First, I was told their scanning machine was down. While I understand that technical issues happen, they took a photocopy of my ID as an alternative. Despite already doing this, I was then asked to return later in the day to try scanning it again, which was both inconvenient and unprofessional given that it disrupted our plans.

Additionally, at no point during my earlier phone call was I informed of an early check-in fee. Being charged this fee without prior notice felt misleading. The situation was made worse by the tone of the staff member assisting me. I was instructed to “give him my ID” in a demanding manner, which felt inappropriate. At one point, he noticed a $20 bill in my wallet and insisted that I use it to pay the early check-in fee. I declined and requested to use my card, which was only accepted after unnecessary back-and-forth.

Although I was already frustrated by the check-in experience, I hoped that check-out would be more straightforward. Unfortunately, that was not the case. When I returned to drop off my room key, the same staff member asked again to scan my ID. Given that they already had a photocopy on file, and actively checking out, with a schedule to keep, I declined. After another round of back-and-forth, he ultimately said it was fine, making the entire interaction feel unnecessary and poorly managed.

Overall, the demanding tone, lack of transparency regarding policies, and repeated inconveniences made this experience disappointing. As a guest on vacation who made an effort to confirm details ahead of time, I expected a higher level of professionalism and customer service.

Changing heater. Toilet not working. Had to reconnect chain myself. Smell from room and tap water horrible!

Die Unterkunft ist ziemlich heruntergekommen. Renoviert oder modernisiert wurde hier schon lange nichts mehr. Es waren überall Haare auf dem Boden. Gesaugt wurde dort definitiv länger nicht. Auch der Geruch im Zimmer war unangenehm. Es roch stark nach Duftspray und im innenliegenden dunklen Bad sehr feucht.

Noise from traffic and construction.

The floors were not cleaned and made our feet black, the toilet paper dispenser had rust all over it. We had also let the lady who checked us in know we had a service animal and she was fine with it. We then asked the same lady if our sister who was coming the next day pay for parking and ger some blankets and she also said that was fine. Then the next day the gentlemen tried charging my sister for a pet fee for my husband's service animal. When she asked for blankets she had to come to the office and was told she would have to pay for extra blankets. So she ended up paying for another room entirely when we were under the impression it was going to be fine because we asked ahead of time. Also be aware if you have small children. They do not have a top lock that keeps the door secure and our 2 year old was able to open the door and leave the room.

Liegt direkt an einer viel befahrenen Straße. Für empfindliche Menschen evtl. Nicht geeignet. Uns hat es aber nicht gestört.

Bathroom door didn't fully close. Flat pillows. Friend's room AC did not work. Probably not the best atmosphere for children.