Ocean Gate Inn

Hotels
7.7 (375 reviews)
111 Ocean Street , Santa Cruz , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Fax/photocopying
Private parking
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good views
Cons:
Cleanliness issues
Elevator problems
Noise from the street

Categories

Cleanliness
5.56
Several reviews indicated issues with cleanliness, including dirty rooms and spider webs.
Service
9.03
Many reviews praised the friendly and helpful staff.
Location
9.07
The location received positive feedback, with guests appreciating nearby attractions.
Room Quality
7.52
Some rooms were comfortable, but others had issues like strong odors and broken amenities.
Amenities
6.55
The elevator was frequently mentioned as broken, impacting the overall amenities.
Value for Money
8.01
The value for money was generally acceptable, though some guests expressed dissatisfaction.
Food and Beverage
7.56
Limited comments on food, indicating it was standard and met expectations.
Overall Experience
8.33
Most guests enjoyed their stay despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:29

Property Description

Stunning Location
The Ocean Gate Inn is perfectly situated in the vibrant heart of Santa Cruz, offering guests easy access to the city's attractions and the beautiful coastline.

Luxurious Room Amenities
Indulge in comfort with our rooms featuring balconies with scenic views, top-notch entertainment with cable TV, and convenient in-room facilities like air conditioning, microwave, refrigerator, and coffee machine.

Convenience and Service
Enjoy hassle-free stays with our on-site elevator and round-the-clock front desk assistance, ensuring that your needs are met promptly and efficiently.

Book now to experience the best of Santa Cruz at Ocean Gate Inn!

Important information:

Please note: The guest's credit card will be charged the day of check-in for the full amount of stay.

Guests Need To Email a Property After Making A Reservation for Acknowledgment of Terms and Conditions and Cancellation Policy, Email at oceangateinn@comcast.netGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$20 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 375 reviews
Cleanliness: 5.56
Service: 9.03
Location: 9.07
Room Quality: 7.52
Amenities: 6.55
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 8.33
A
Angelica • family_with_children • us
3
For the most part it was a nice stay except for what I mentioned.
Pros:

Nice Rooms.

Cons:

The Tv stopped working. The handle for the shower fell off. Other people staying there were too loud past 11pm.

2026-06-27 • via Nuitee
I
Ina • couple • de
5
Für eine Nacht ok.
Pros:

Toller Ausblick vom Balkon.

Cons:

Die Balkontür ließ sich nicht schließen.

2026-06-25 • via Nuitee
R
rana • solo_traveller • il
1
Pros:

הלחץ מים במקלחת

Cons:

לא נקי
ישן
הייתה נזילה איך שהגענו מהקומה מעל בקשנו לעבור חדר הסביר לנו שזה החדר הכי טוב ולא רצה להעביר.

2026-06-21 • via Nuitee
D
Deissy • solo_traveller • us
8
2026-06-15 • via Nuitee
T
Thomas • solo_traveller • us
9
2026-06-12 • via Nuitee
K
kevin • couple • us
9
2026-06-06 • via Nuitee
M
MusicManLevario • solo_traveller • us
10
2026-05-24 • via Nuitee
B
Brittany • couple • us
10
The balcony was nice
2026-05-19 • via Nuitee
R
Rodriguez-Garcia • couple • us
9
2026-05-18 • via Nuitee
A
Anna BOCH • solo_traveller • us
6
Pros:

The location is great, but too noisy if you get a room with river view

Cons:

Old smelly and moldy bathroom with mushrooms growing on wood parts.

2026-05-18 • via Nuitee
I
Ian • family_with_children • au
9
2026-05-14 • via Nuitee
D
Debbie • extended_group • us
2
2026-05-08 • via Nuitee
M
Maribel • solo_traveller • us
10
2026-05-02 • via Nuitee
M
Morris • solo_traveller • us
10
2026-05-02 • via Nuitee
S
Smitty Cruz • couple • us
9
Loved this place and will be returning love seeing the Rollercoaster from our rooms!
Pros:

Very accommodating and answered all our questions

Cons:

Everything was great! No issues!

2026-04-29 • via Nuitee
N
nvaleriu13 • solo_traveller • us
6
2026-04-25 • via Nuitee
P
Patrick • couple • us
4
2026-04-24 • via Nuitee
A
Amanda • couple • us
3
2026-04-23 • via Nuitee
B
Brenda • solo_traveller • us
10
2026-04-23 • via Nuitee
J
Julian • couple • us
6
Nice location, disorganized and unprofessional staff.
Pros:

I have stayed here before and thought it was well priced for location, room size, cleanliness and accessibility. My room had a balcony looking out at the boardwalk which was nice to feel some fresh air.

Cons:

Checking in was an unsatisfactory experience from the start. I called two weeks in advance to confirm my booking and specifically asked whether a 1 PM check-in would be possible. I was told yes, so I arrived at 1 PM on the day of my reservation expecting a smooth process. Instead, multiple issues arose.

First, I was told their scanning machine was down. While I understand that technical issues happen, they took a photocopy of my ID as an alternative. Despite already doing this, I was then asked to return later in the day to try scanning it again, which was both inconvenient and unprofessional given that it disrupted our plans.

Additionally, at no point during my earlier phone call was I informed of an early check-in fee. Being charged this fee without prior notice felt misleading. The situation was made worse by the tone of the staff member assisting me. I was instructed to “give him my ID” in a demanding manner, which felt inappropriate. At one point, he noticed a $20 bill in my wallet and insisted that I use it to pay the early check-in fee. I declined and requested to use my card, which was only accepted after unnecessary back-and-forth.

Although I was already frustrated by the check-in experience, I hoped that check-out would be more straightforward. Unfortunately, that was not the case. When I returned to drop off my room key, the same staff member asked again to scan my ID. Given that they already had a photocopy on file, and actively checking out, with a schedule to keep, I declined. After another round of back-and-forth, he ultimately said it was fine, making the entire interaction feel unnecessary and poorly managed.

Overall, the demanding tone, lack of transparency regarding policies, and repeated inconveniences made this experience disappointing. As a guest on vacation who made an effort to confirm details ahead of time, I expected a higher level of professionalism and customer service.

2026-04-20 • via Nuitee