Extended Stay America Suites - Los Angeles - Valencia

Hotels
•
Extended Stay America Suites
6.2 (481 reviews)
24940 Pico Canyon Road , Stevenson Ranch , US
+1 661-255-1044

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (many mentions; Sheila, Shayla, Sara praised)
Good/central location mentioned several times
Some guests found rooms comfortable and the property clean
Reception and customer service consistently noted as positive
Cons:
Rooms often not properly cleaned: hair, dirty floors, mold, roach reported
Elevators frequently broken/out of service causing accessibility issues
Breakfast minimal or inadequate (coffee and oatmeal packets)
Unpleasant room smells (mold, cigarette odor) and noisy neighboring rooms
Missing toiletries (no shampoo) and occasional room maintenance failures (keys, missing blankets)
Refund/accessibility dispute reported due to elevator outage

Categories

Cleanliness
3
Multiple reviews report unclean rooms: hair on sheets, dirty floors, mold in shower, roach in pillows and lingering bad smells; a few guests called rooms 'very clean' but negative cleanliness reports dominate.
Service
10
Staff repeatedly praised across many reviews (friendly, helpful, named staff: Sheila, Shayla, Sara); several guests said staff made them feel at home despite other issues.
Location
9.5
Location cited positively in several reviews ('loved the location', 'good location', 'La ubicación').
Room Quality
4
Mixed to negative room quality: uncomfortable beds, missing blankets, bad smells (mold, cigarette), some rooms large and comfortable but notable issues reported.
Amenities
4
Repeated complaints about broken elevators, lack of toiletries (no shampoo), and minimal/poor breakfast offerings; some guests noted basic amenities were unavailable or unreliable.
Value for Money
7
Mixed signals on value: some guests felt comfortable and appreciated staff (supporting above-average value), while others complained about cleanliness and amenity failures reducing perceived value.
Food and Beverage
3.5
Breakfast criticized as insufficient ('not what I would call breakfast', only coffee and oatmeal packets); no other F&B positives noted.
Overall Experience
8.6
Overall experience is mixed: many guests praise the staff and location, while cleanliness and amenity problems (elevator, breakfast, room smells) caused serious negative experiences for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen in every room at Extended Stay America - Los Angeles - Valencia. Cook your own meals and feel at home during your stay.

Complimentary Grab-and-Go Breakfast
Start your day right with our free grab-and-go breakfast including a variety of options such as breakfast bars, muffins, hot cereal, coffee, and tea. The perfect way to fuel up for a day of exploration.

Convenient Amenities and Services
From laundry and ironing facilities to upgraded bedding with extra pillows, we ensure you have everything you need for a comfortable stay. Take advantage of our free weekly housekeeping services and make use of our free onsite parking.

Book now and experience comfort and convenience at Extended Stay America - Los Angeles - Valencia.

Important information:

Please note that housekeeping service is offered every 14 days. For a stay of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

6.2
Based on 481 reviews
Cleanliness: 3
Service: 10
Location: 9.5
Room Quality: 4
Amenities: 4
Value for Money: 7
Food and Beverage: 3.5
Overall Experience: 8.6
J
John • couple • us
6
Passable
Pros:

That is not what I would call "breakfast"

2026-10-25 • via Nuitee
T
Tamerlan • couple • us
1
2026-10-20 • via Nuitee
S
Sonia • couple • us
9
2026-10-16 • via Nuitee
Y
Ysabel • couple • us
4
Room was not clean, breakfast said to be included but there was only coffee and oatmeal packets this did not match the d
Pros:

It was a nice area

Cons:

The rooms were not cleaned sheets still had hair from previous customer

2026-10-12 • via Nuitee
D
daniel • solo_traveller • us
6
Pros:

Is big room

Cons:

Some noise. No too clean

2026-10-08 • via Nuitee
E
Elisabet • solo_traveller • es
6
2026-09-14 • via Nuitee
T
Tyler • solo_traveller • us
1
Worst room I have ever stayed in
Pros:

The staff were super friendly and helpful.

Cons:

The room was not properly cleaned, dirty floor, hair in tub, mold on top of shower ledge, bathroom counters stained with toothpaste, and the trash can had a used pad in it! On top of all of that, the bed was not only uncomfortable, but was even missing blankets.

2026-09-08 • via Nuitee
E
Enrique • couple • us
10
2026-09-08 • via Nuitee
L
Lisa • solo_traveller • us
1
Be careful elevators broken and they won't refund your money
Pros:

Nothing I couldn't stay there because elevator was broken and I can't be forced to walk upstairs when I cannot walk up upstairs they would have had to call an ambulance and I tried and there was no way and now they don't want to give me my money back because of their elevator was broken

Cons:

I don't like the fact that they are trying to steal my money I could not stay there because they're elevator was broken nothing I had to do with it I cannot walk stairs you cannot force somebody to walk stairs and hurt their self even more than they already are physically disabled with doctors proof I'm disabled there's no if answer but it's totally disabled I could not walk to theirs and now I don't get my money back I think it's time for a lawyer

2026-09-07 • via Nuitee
S
Shayn • couple • us
8
2026-09-06 • via Nuitee
L
Lidia • couple • us
10
Me gusto todo
Pros:

Todo

2026-09-06 • via Nuitee
D
Daniel • solo_traveller • us
1
Don’t stay there
Pros:

Nothing

Cons:

Room smelled like cigarettes neighboring room where loud a lot of activity all night room not clean

2026-09-02 • via Nuitee
R
rula • couple • jo
10
2026-09-02 • via Nuitee
S
Shayn • couple • us
8
2026-09-01 • via Nuitee
S
Shayn • couple • us
8
2026-08-31 • via Nuitee
S
Sunday • couple • us
7
I enjoyed my stay at the property
Pros:

Friendly reception

Cons:

Nothing

2026-08-30 • via Nuitee
S
Shayn • couple • us
8
2026-08-29 • via Nuitee
A
Auchmoody • solo_traveller • us
9
Pros:

The staff are truly Amazing

2026-08-25 • via Nuitee
E
Enrique • couple • us
10
Love it here
Pros:

I love this place

2026-08-20 • via Nuitee
E
Enrique • solo_traveller • us
10
2026-08-20 • via Nuitee