The Upper House Hotel

Hotels
Independent
8.8 (15 reviews)
22A Jalan Vervea 10, Simpang Ampat, Penang, 14110 , Simpang Ampat , MY

Facilities

Free WiFi
24-hour front desk
Luggage storage
Street parking
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Breakfast served with Malaysian flavour
Diverse food options
Cons:
Shower water wetting the toilet area

Categories

Cleanliness
8.16
The only thing that I would request is to see if you can do something about shower water to wet toilet area.
Service
9.13
Standard quality for this hotel tier.
Location
9.17
Standard quality for this hotel tier.
Room Quality
8.62
Standard quality for this hotel tier.
Amenities
8.65
Standard quality for this hotel tier.
Value for Money
8.61
Standard quality for this hotel tier.
Food and Beverage
9.16
The best part was breakfast serving Malaysian flavour dishes along with typical western foods.
Overall Experience
8.93
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:41

Property Description

Relax by the Pool
Indulge in the outdoor pool and unwind at the poolside bar for the perfect leisurely day under the sun.

Delightful Dining Options
Satisfy your cravings at the hotel's coffee shop/cafe and enjoy a drink at the chic bar/lounge in the evening.

Convenience and Comfort
With complimentary Wi-Fi, concierge services, and air-conditioned rooms equipped with modern amenities, your stay at The Upper House Hotel promises both convenience and comfort.

Book your stay now at The Upper House Hotel in Simpang Ampat and experience a delightful blend of relaxation and luxury amidst the vibrant city life.

Important information:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 15 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.93
A
AKIKO
8
Pros:

simple, but enough facilities within the hotel and rooms. The best part was breakfast serving Malaysian flavour dishes along with typical western foods. The only thing that I would request is to see if you can do something about shower water to wet toilet area.

2025-09-12 via Nuitee
V
Vincent
8
Bon hotel, petit dejeuner a revoir
Pros:

Le petit dejeuner est le seul point negatif.

2025-03-06 via Nuitee
R
Roger
8
Modern choice
Pros:

It is a modern hotel in a very quiet area. Lots of parking spaces, Ikea and outlet village near by.

The room was in good condition and clean. The pool was great. It is even suitable for excercising.

We did not like the fact that you need to keep the hot water running for 5 minutes to get a warm shower. It is not enviromentally friendly or practical. Apparently it is a known "feature". The receptionist also did not greet us when we checked in which does not leave a good first impression.

2025-01-31 via Nuitee
C
Chin Tong
10
Pros:

Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.

2024-05-16 via Nuitee
D
Dave
10
Nice biz hotel.
Pros:

Newish hotel with nice rooms.
No water given in room but to collect at dispenser located outside.
Breakfast is poor so don't expect much.

2024-01-22 via Nuitee
N
Nur Ain Jong family
10
Pros:

Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.

2023-12-13 via Nuitee
Y
Yungming
8
Pros:

乾淨整潔,早餐有變化。

2023-11-08 via Nuitee
E
Eng
10
Comfortable
Pros:

First, it looks very high class, nice design, clean and comfort. You can rest assured that your stay will be pleasant and enjoyable. The rooms are designed with comfort in mind, offering cozy beds and pillows. However, they provide two pillows only. I wish to have extra pillows.

The room air conditioning is very cool and refreshing environment for me. I like it. In addition, the hot water heaters in the bathroom is excellent. There is a water dispenser available at each floor. Swimming pool is not very big. Wish they have other facilities like gym and sauna.

2023-06-29 via Nuitee
D
D.N Esham partner
10
Pros:

GOOD INTERIOR.

2022-10-03 via Nuitee
W
Wee Kang
8
Pros:

Not much shop around the hotel

2022-08-22 via Nuitee
D
Dhanabalan
8
Pros:

Ok

2022-07-31 via Nuitee
L
Leong Sze
8
nice
Pros:

nice property. wish the bar was open.

2022-03-01 via Nuitee
Y
Yee Guan
10
Has potential
Pros:

New hotel. Everything was good naturally. Staff is also friendly. Rate should be adjusted to non-peak season considering lower occupancy to attract more travellers. Has potential.

2022-01-17 via Nuitee
M
mariam
6
Too small to stay.
Pros:

Not meant for us. Too small and compact. Just for sleeping is ok. Cannot stay for too long coz too small.

2021-12-19 via Nuitee
K
KIM YENG family
10
Pros:

I love the design of this hotel, very cozy. Everything is excellent except the breakfast which did not make sense, served curry chicken rice and spaghetti as breakfast

2021-11-01 via Nuitee