Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

Hotels
8 (477 reviews)
Avenida de Colón, 22 , Puerto de la Cruz , ES

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Wonderful ocean views
Good value for money
Cons:
Need for refurbishment
Food quality issues
Cleanliness concerns

Categories

Cleanliness
7.14
The hotel needs refurbishment and cleanliness is a concern, as mentioned in several reviews.
Service
9.11
The service received consistent praise for being friendly and accommodating.
Location
9.15
Many reviews highlighted the superb location with ocean views.
Room Quality
7.6
Some complaints about the aging state of the rooms, though room service was generally good.
Amenities
8.13
Amenities were not specifically mentioned but generally rated as standard for the hotel tier.
Value for Money
8.09
Value perceived as good, especially with the high-quality service and location.
Food and Beverage
6.64
Food quality faced criticism, especially for lack of variety and freshness.
Overall Experience
8.11
Despite some issues, the overall experience was still rated favorably.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:31

Property Description

Luxurious Accommodations
The air-conditioned rooms at Bahia Principe San Felipe are not only spacious but also tastefully decorated, offering stunning views of El Teide Volcano or the Atlantic Ocean. With amenities like satellite TV and a private bathroom, your comfort is guaranteed.

Exquisite Dining Options
Indulge in a culinary journey at the buffet restaurant offering international cuisine or opt for a more intimate experience at the Italian and Mediterranean à la carte restaurants. Complete your day with a refreshing drink from the poolside bar, adding a touch of relaxation to your stay.

Premium Spa Facilities
Unwind and rejuvenate at the hotel's spa, equipped with an indoor pool, gym, sauna, and hot tub. Pamper yourself with a variety of massages and beauty treatments, leaving you feeling refreshed and revitalized.

Experience luxury and relaxation at Bahia Principe San Felipe - Book your stay now to create unforgettable memories.

Important information:

Please note that children are considered to be from 2 to 12 years old (both inclusive). Children under 2 years of age are considered by the hotel as babies. Baby cots can be provided for free.

Please note that the property has limited parking spaces. When requesting a parking space at reception guests must specify the registration number and a key will be provided for the private parking if spaces remain.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

8
Based on 477 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
J
jose • solo_traveller • es
9
No obstante,en general,el hotel está como siempre y volvere.
Pros:

Mi habitacion en el piso trece por el silencio y las vistas.

Cons:

No me ha gustado el cambio habido en esta ocasion.Yo me alojo una o dos veces al año desde hace tiempo y estas son las actuaciones que no me gustan ahora:
No me ha servido de nada los puntos alcanzados hasta ahora( por el cambio a Hyat)
El servicio de desayuno de leche y cafe en la mesa lo han suprimido.Muy mal ¡¡¡¡¡¡
La retirada del primer plato cuando uno va a servirse un segundo plato queda en la mesa sin retirarlo y antes no ocurria eso.Te retiraban el plato usado inmediatamente.¿Falta servicio?Creo que no,hay suficientes camareros.
Mal cambio a Hyat.¡¡

2026-10-17 • via Nuitee
F
Fernando • family_with_children • pt
8
2026-10-14 • via Nuitee
M
Mariusz • solo_traveller • gb
10
Pros:

Breath taking view from the room.

Cons:

NA

2026-10-12 • via Nuitee
J
Jose Felix • family_with_children • es
7
Si peor
Pros:

Las piscinas estaban muy bien

Cons:

El buffet era un poco escaso y la barra se terminaba nada más salir de cenar.

2026-10-12 • via Nuitee
M
Miroslav • solo_traveller • rs
10
Bahia Principe 10/10
Pros:

Hotel is gorgeous. All the facilities inside are always kept clean and tidy.
Staff in the hotel is super friendly and will help and do anything for you that you ask.
Dont remember all of their names but Borja and Jose were amazing all the drinks they poured were also made very well.
Some of the all inclusive cocktails weren't always the best always but that's to be expected when you need to make so much but they were also very tasty so can't complain.
Hotel entertainment and the activities were also very amazing we didn't expect them to be so fun.
The all-inclusive price and stay is super affordable and includes so much.
Food at the buffet was also good , some dishes were better than others but there is something for anyone and everyone.
The two dinners included in the hotel at the Italian and Mediterranean restaurants in the hotel were 10/10 amazing dishes.
Definitely planning our next trip here again.

Cons:

Beds were okay but they could be a bit better. I imagine some rooms have better beds.
Could also use an extra light in the room we stayed at. (107)

2026-10-08 • via Nuitee
A
Alexey • couple • us
4
Not great. If you're looking for luxury, look elsewhere.
Pros:

The location is decent and the sea view is great. Reception was friendly and helpful.

Cons:

The hotel is really trying to position itself as more luxurious than it actually is.
The rooms haven’t been renovated in years: everything is worn, dusty, the walls are cracked, etc. So the rooms are uncomfortable and gross to be in. We even asked to change rooms after check-in because the first one was so bad, but the new one was not much better.

The food is not good. Variety in the buffet is pretty small, and multiple times I would put three types of meat on my plate, only to end up eating none of it because they just weren’t cooked right.
My wife has celiac, so needed gluten free accommodations. The allergen markings in the buffet are TOTALLY BOGUS. We found a literal cake that was not marked as containing gluten. Luckily, we found an employee to confirm that the cake is not celiac-safe. There is a way to request a "gluten-free meal" from the kitchen, but the process is very tedious: every morning at breakfast you need to find a guy that will call another guy that will write down your room number on a random piece of paper. Then at dinner you have to do this again, at which point you can get your sad custom meal: sometimes it's just a plate of vegetarian pasta with canned tomato sauce.

And of course the usual annoying things: at dinner you have to pay 2+ euros to be able to drink water (not allowed to bring your own), the in-room safe costs money to use, etc.

2026-10-07 • via Nuitee
V
Vitaliy Sultanov • couple • de
8
You get what you paid
Pros:

Still, the hotel is very nice for that price:
1) the rooms are wide and clean, you also have a small fridge there and might ask for a small kettle;
2) the food was also nice, you can find quite fresh and very tasty meat or fish at the grill station, as well as a lot of other stuff (but don't trust "complex" salads at the salad station, this is a curse of all all-inclusive hotels);
3) I especially want to stress that this hotel does not have another common curse of all-inclusive resorts in Spain. Namely, the coffee at the breakfast was quite tasty (usually in such Hotels it's very watery and awful in taste);
4) the view! You MUST take the room with the view to the ocean to fully feel the spirit of Tenerife. That's really worth it;
5) you can find a lot of facilities in a close proximity to the hotel, so the position is quite favorable;
6) although the beach is not appropriate for swimming, you can easily surf there, and the surf school is 1 minute by walk from the hotel;
7) the staff was friendly and helpful;
Overall, it's a decent and nice hotel for the demanded price.

Cons:

We went to Tenerife for 7 days and took the all-inclusive rest in Bahia. Compared to the prices of the other hotels for nominally the same offers, the price of this hotel is extremely tasty. Of course you should expect some drawbacks to pay off that reduced price. Anyway, there are some notes:
1) although the foyer looks very fancy, the rooms are a bit old and require renovation;
2) of course don't expect a high quality of spirits for all-inclusive cocktails from the bar. It's decent but not the tastiest. Instead, you can take light alcoholic drinks (wine or sangria or whatever) that are of a better taste and quality;
3) Wi-Fi is not completely free! There is a free connection but it's extremely slow and unstable, and the "premium" one costs about 5 euros per day for 5 devices (a bit less if you take more days). The problem is that within our stay, it was not working (the network was being renewed at that time);
4) Parking is also not free, it costs 10 euros per day;
5) the beach next to the hotel is very rocky and quite frequently with the red flag on it (due to a strong wind). So do not expect to be able to swim there;

2026-09-19 • via Nuitee
J
Jill • couple • gb
10
Excellent stay, love this brand and lived up to expectations
Pros:

Location, facilities, greenery, staff

2026-09-14 • via Nuitee
K
Kateryna • couple • ua
10
2026-09-12 • via Nuitee
A
Antonio • couple • es
9
2026-09-11 • via Nuitee
N
Nicolaie Florentin • couple • ro
6
2026-09-10 • via Nuitee
S
Stephanie • solo_traveller • it
8
Pros:

Nähe zum Strand, Freundlichkeit des Petsonals

Cons:

Viel Auswahl am Buffet, leider mit Qualitätseinbuße. Weniger Auswahl mit mehr Qualität wäre empfehlenswert.

2026-09-08 • via Nuitee
G
Gnaldi • solo_traveller • it
9
Pros:

Tutto, dalla posizione al personale. Trattamento perfetto. Ci hanno anche piacevolmente sorpreso per il compleanno.

Cons:

Solo un elemento dello staff è stato un po' scortese durante una colazione e a causa di un guasto abbiamo avuto per due notti l'aria condizionata non funzionante. Il personale è stato gentilissimo e ci ha fornito un ventilatore per compensare il disagio. Guasto riparato entro due giorni.

2026-09-07 • via Nuitee
S
Szanya • family_with_children • de
5
2026-09-07 • via Nuitee
J
joely • solo_traveller • dk
9
Pros:

Comida y trato del personal. Moisés fue excelente. Goretti muy amable.

Cons:

Decoración y muebles antiguos

2026-09-05 • via Nuitee
M
miguel • couple • es
9
Confortable ,agradable
Pros:

La piscina

Cons:

buffet pobre

2026-09-03 • via Nuitee
J
Judith • solo_traveller • es
10
Pros:

Estuvo casi todo muy bien, el personal genial el hotel muy bien...

Cons:

No nos gustó nada de nada la invitación al restaurante a la carta que nos ofreció el hotel, no había comida sin gluten...a pesar de haberlo comunicado desde el primer día de llegada y las alternativas que había ninguna fue de nuestro agrado, estuvo muchísimo mejor la comida del buffet del hotel que esa cena.

2026-09-02 • via Nuitee
B
Beatriz • family_with_children • es
1
Pesadilla en las alturas
Pros:

Sinceramante el hotel no cumplió mis expectativas. Las estrellas no corresponden con la experiencia real que pueda tener el cliente en ese lugar.

Cons:

No encontré material de aseo en el baño, ningún indicativo de bienvenida, la luz de la habitación era pobre. Las toallas eran bastante viejas para ser ofrecidas al cliente (sentí asco ). Además de ello, el baño no tenía puerta, olía mal y no había ningún indicativo sanitario de haber sido limpiado anteriormente. En mi opinión, le sobran las estrellas a este hotel. No creo que vuelva más.

2026-08-31 • via Nuitee
P
Patricia • solo_traveller • es
5
Pros:

El personal que trabaja en el hotel.

Cons:

El baño de la habitacion,el grifo de la ducha estaba estropeado.
En el comedor para algunos clientes se notaba que tenían mesas reservadas para ellos.

2026-08-31 • via Nuitee
M
Mario • couple • ar
6
Pros:

La ubicación

Cons:

Lo masivo

2026-08-27 • via Nuitee