Holiday Inn London West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.8 (4028 reviews)
4 Portal Way, Gypsy Corner/ A40 , London , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Small rooms
Limited nearby dining options

Categories

Cleanliness
8.26
A few reviews noted cleanliness issues in the bathrooms, impacting the perceived cleanliness score.
Service
9.23
Many reviews highlighted the friendliness and helpfulness of the staff, especially mentioning individuals by name.
Location
9.27
The location was praised for its convenience and safety, being close to public transport.
Room Quality
8.22
Some reviews noted that rooms were a bit small and in need of some renovation, which affected the score.
Amenities
8.75
Good amenities such as breakfast variety, though some mentioned a lack of restaurants nearby.
Value for Money
8.71
Fair value given the comfortable stay and included offerings, although some rooms were reported as small.
Food and Beverage
9.26
Breakfast received several compliments for variety and quality, contributing positively to overall satisfaction.
Overall Experience
8.73
Most reviews indicated a comfortable and enjoyable stay, with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Stylish Rooms and Convenient Location
Holiday Inn London West, located just over 3 miles from Wembley Stadium, offers stylish rooms with air conditioning and free WiFi. The hotel's convenient location between Heathrow Airport and central London makes it an ideal choice for travelers.

Dining Options and Fitness Facilities
Guests can enjoy dining at any hour at The Kitchen Restaurant, or opt for a quick bite at the To Go Café. The hotel also features a mini-gym for guests looking to stay active during their stay.

Easy Access to London Attractions
With North Acton Underground Station just 15 minutes away, guests have easy access to London's shopping, business, and entertainment districts. Additionally, London Heathrow International Airport is only a 20-minute drive from the hotel.

Experience comfort and convenience at Holiday Inn London West - book your stay now!

Important information:

Should you choose to pay cash or with a different credit/debit card than was used for booking, the pre-authorization may remain against your account up to 7-9 days depending on your card issuer.

Pets are not allowed but guide dogs are accepted. Charges may be applicable.

On site car parking is limited to 70 spaces. Please arrive early to avoid disappointment as we do not take pre-booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 18 per day.

Location

Property Accessibility

Total Disability Score: 73.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 159
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 4028 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
J
Joanna Derda • solo_traveller • pl
10
2026-06-27 • via Nuitee
K
Kameka • extended_group • gb
8
Good location 2 minutes from tube station.
Pros:

What's not to like? I would have preferred a room on an upper floor, but the 1st floor was fine. Reception staff and room attendants were very polite and warm.

Cons:

Being on the 4th floor.

2026-06-27 • via Nuitee
J
Josh • solo_traveller • gb
9
2026-06-26 • via Nuitee
E
Ed • couple • gb
3
Cons:

Air con in 1st room did not work at all, was able to move to a cooler room, however air con was still very poor and it was hard to sleep.

2026-06-26 • via Nuitee
A
Abbas abid ali • couple • in
10
2026-06-26 • via Nuitee
C
Chadia • solo_traveller • nl
5
2026-06-26 • via Nuitee
A
augusta • family_with_children • it
8
Ottima accoglienza e buona posizione
Pros:

Pulizia degli ambienti e cortesia dello staff.

2026-06-25 • via Nuitee
4
459glennc • Business
10
Exceptional Service from Nitesh in Food & Beverage
Pros:

I would like to give special recognition to Nitesh from the Food & Beverage team at Holiday Inn London West. Throughout my stay, he consistently provided exceptional service and was always welcoming, professional, and attentive.

Nitesh has a genuine passion for customer service and made every visit to the restaurant and bar a pleasant experience. He was friendly, approachable, and always happy to help, ensuring guests felt valued and looked after.

Staff like Nitesh are a huge asset to the hotel and play a big part in creating a positive guest experience. Thank you for your excellent service and hospitality – it was very much appreciated.

2026-06-24 • via Tripadvisor
K
kaydee2026 • Business
8
Great staff
Pros:

Great experience, would go again. Nitesh is a great member of staff who helps swift and efficient

2026-06-24 • via Tripadvisor
R
randipg2022 • Business
10
Nitesh - Thank you for the Brilliant Service 👌
Pros:

Nitesh in Food & Beverage at Holiday Inn London West provided outstanding service throughout my stay. He was professional, friendly, and incredibly attentive, always ensuring that guests were well looked after.

His positive attitude and willingness to go the extra mile made every dining experience enjoyable. Nothing was ever too much trouble, and he consistently delivered service with a smile. Nitesh is a real credit to the hotel and helped make my stay a memorable one.

Thank you, Nitesh, for your excellent hospitality. I look forward to returning in the future.

2026-06-24 • via Tripadvisor
R
Rosa • extended_group • es
8
Muy correcto
Pros:

La habitación era amplia y cómoda. Había aire acondicionado (se agradece porque hizo mucho calor esos días).

Cons:

Volví andando al hotel por la noche y los alrededores no me daban mucha confianza, parecía una zona un poco insegura.

2026-06-24 • via Nuitee
H
Hildur • family_with_children • is
8
2026-06-24 • via Nuitee
J
John • family_with_children • gb
8
2026-06-24 • via Nuitee
C
Claire • extended_group • gb
9
A very enjoyable and pleasant stay
Pros:

Very clean. We stayed in a room with 3 beds which were very comfortable. Cool and airy room. Had iron and ironing board. Bathroom good size and great powerful shower.

The staff were extremely friendly and attentive and very accommodating 😊

Breakfast was very busy so we sat in the bar area which was actually nice as it was very bright and airy. Breakfast had lots of choices so excellent value for money which was included in our booking.

Cons:

I can honestly say I couldn’t find a fault at all. It was extreme great value for money

2026-06-22 • via Nuitee
L
Lisa • solo_traveller • ie
8
Pros:

Friendly staff and soft comfortable beds

2026-06-22 • via Nuitee
M
margaret • solo_traveller • gb
8
Pros:

Clean, relaxed hotel.

Cons:

Prices of alcohol drinks

2026-06-21 • via Nuitee
M
Mriah • solo_traveller • au
7
Pros:

The room was clean and tidy. Good location for what we needed and close to a lot of shops/cafes/restaurants. The room was on the small side with 3 beds in it but it was fine for just the one night. Mini fridge was great as was the tea/coffee station.

Cons:

The walls are extremely thin, woke up a lot of times during the night because the footsteps in the hallway genuinely sound like they're in the room, and doors opening in the adjacent rooms sound like your own door being opened. The window barely opened. The bathroom sink was giving public wash basin vibes but the rest of the bathroom was really nice. All 3 of our key cards stopped working and had to be reset.

2026-06-21 • via Nuitee
W
Wendy • couple • gb
8
2026-06-21 • via Nuitee
H
hubert-no1 • solo_traveller • pl
10
2026-06-21 • via Nuitee
A
Amy • extended_group • gb
7
Pros:

Property had parking you can pay for which was a positive.

Cons:

The pillows

2026-06-20 • via Nuitee