Glenstone Lodge

Hotels
8.3 (1783 reviews)
504 Historic Nature Trail , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Dirty rooms
Noisy environment
Outdated facilities

Categories

Cleanliness
6.3
There were multiple complaints regarding dirty rooms and uncleaned sheets.
Service
8.8
Most reviews highlighted the friendly and helpful staff, though there were a few negative experiences.
Location
8.8
The location is often praised for being close to attractions and convenient.
Room Quality
7.8
Some rooms are described as outdated, though there are mentions of good mattresses.
Amenities
8.3
Positive feedback on the pool and lobby amenities, despite some maintenance issues.
Value for Money
8.3
Considered good value by several guests, balancing the quality and price.
Food and Beverage
9.3
The restaurant received very high praise and complimentary hot chocolate was appreciated.
Overall Experience
8.8
Overall a good experience, though it has some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:58

Property Description

Barbecue facilities and Indoor Pool
Glenstone Lodge in Gatlinburg offers guests the perfect blend of relaxation and fun with its barbecue facilities for outdoor gatherings and an inviting indoor pool for a refreshing dip.

Comfortable Accommodations
Experience comfort at its best in the air-conditioned rooms of Glenstone Lodge, each equipped with free WiFi, a flat-screen TV, and a private bathroom. Some units even feature a balcony for a picturesque view.

Convenient Amenities and Activities
From a 24-hour front desk to a sun terrace, Glenstone Lodge ensures convenience at every turn. Guests can also indulge in hiking, skiing, and other exciting activities in the beautiful surroundings of Gatlinburg.

Book your stay at Glenstone Lodge now for an unforgettable getaway filled with relaxation and adventure!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that cash payments are not accepted at this property.

Remainder of balance will be due upon check-in.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1783 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 8.8
M
mlinz • family_with_children • us
8
Clean room, friendly staff but the hotel could use some upgrades
Pros:

loved the indoor pool but it definitely gets crowded and a lot of parents ignore the signs about allowing children in the hot tub so kids were climbing in and out of it.

Cons:

Our room was nice but could use some upgrades for sure. the drawers and handles were falling apart and spots on the ceiling in the bathroom. Overall it was very clean though.

2026-03-05 • via Nuitee
T
Thademon • couple • us
8
2026-03-05 • via Nuitee
D
D • family_with_children • us
8
Pros:

Nice place, close to downtown

Cons:

Thin walls

2026-03-02 • via Nuitee
P
Patricia • couple • us
10
Great
Pros:

A light was flashing had to in plug !

Cons:

Warm pool !

2026-03-01 • via Nuitee
A
Alys • couple • us
8
Great stay in Gatlinburg
Pros:

My son loved playing in the pool

Cons:

The rooms could use some updating

2026-02-28 • via Nuitee
C
Chelsea • family_with_children • us
10
Pros:

The pool was beautiful

Cons:

It was amazing.

2026-02-24 • via Nuitee
N
Noelle • family_with_children • us
6
Slightly disappointing honestly.
Pros:

The pool was incredible it was very clean and the towel bucket stayed full.

Cons:

This was a bucket list trip for my dad who is very ill.
As soon as we walked in my immunocompromised Dad got his foot cut but the bedframe. The beds were rock hard. The vending machines stole your cash and tried to charge your card $99 for a can of soda. The front desk people were not helpful at all in regards to the money being taken by the vending machine and Josh was eating and speaking with his mouthful every time we addressed him. Dropping food everywhere and very unprofessional. The offered gauze for my dads ankle and that’s all. I had to request maintenance to come wrap the shape bedframe.
Overall the hotel was clean because of amazing housekeepers, the pool was incredible and the location was great.
If you want a soft bed, professional employees and working vending machines don’t stay here.

2026-02-23 • via Nuitee
P
Poore • family_with_children • us
7
Pros:

Should have been free

Cons:

No free breakfast on weekends

2026-02-14 • via Nuitee
B
Brandon • family_with_children • us
7
2026-02-08 • via Nuitee
C
Cody • family_with_children • us
7
Good stay, needs better beds
Pros:

The pools

Cons:

The change in the restaurant

2026-01-31 • via Nuitee
J
Jose G • family_with_children • pr
8
2026-01-23 • via Nuitee
M
MIRANDA • family_with_children • us
8
2026-01-22 • via Nuitee
T
Tomlin • family_with_children • us
4
2026-01-20 • via Nuitee
R
Ryan • family_with_children • us
6
It was decent stay, but felt a bit gross and outdated.
Pros:

The layout of the pool was really cool. I liked that there was a restaurant there too.

Cons:

We had to walk outside to get to the indoor pool. The pool looked really dirty, like it needed to be scrubbed or repainted. We ran out of toilet paper and had to call to get some more. Needs to be updated.

2026-01-20 • via Nuitee
M
Matt • family_with_children • us
9
nothing negative to say about Glenstone lodge.
Pros:

very relaxing, pool, staff, facilities, and restaurant were great, i could tell other families that were there were having a great time as well.

Cons:

I honestly cant think of anything i disliked there. it was a great stay

2026-01-20 • via Nuitee
H
Holly • family_with_children • us
10
Pros:

John and Mike at the desk were great and friendly

2026-01-19 • via Nuitee
T
Tyler • family_with_children • us
9
2026-01-19 • via Nuitee
M
Mike • couple • us
3
Other places to stay with better accommodations for same money!
Cons:

This was 3rd year in a row staying here for anniversary. Last year while in pool and hot tub area there was toe nails around and in bottom of hot tub. Hair and sink top in room bathroom and around room. We told the desk attendees and they apologized an said they was understaffed again ( year 2 ). We decided to give them another chance because of location. This year room had moldy smell. Someone's dirty socks was on shelf with clean towels in bathroom and hair on bathroom sink also. Took several minutes to get hot water in shower and sink, also sink took forever to drain. Shower valve handle was about to fall off. Door to balcony was noisy when opening that got other people's attention that was on there balconies. Attendant ask how our stay was so far and my wife said it would be our last time staying there and ask when there renovations wou.d start since the 1st year we stayed they said they would start in next year or 2. He apologized and said that they just got all new mattresses.

2026-01-19 • via Nuitee
T
Tommy • family_with_children • us
8
Pros:

Pool

Cons:

Restaurant was hit and midd

2026-01-19 • via Nuitee
D
Dakota • family_with_children • us
10
2026-01-19 • via Nuitee