Glenstone Lodge

Hotels
8.3 (2004 reviews)
504 Historic Nature Trail , Gatlinburg , US
+1 865-436-9361

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Dirty rooms
Noisy environment
Outdated facilities

Categories

Cleanliness
6.3
There were multiple complaints regarding dirty rooms and uncleaned sheets.
Service
8.8
Most reviews highlighted the friendly and helpful staff, though there were a few negative experiences.
Location
8.8
The location is often praised for being close to attractions and convenient.
Room Quality
7.8
Some rooms are described as outdated, though there are mentions of good mattresses.
Amenities
8.3
Positive feedback on the pool and lobby amenities, despite some maintenance issues.
Value for Money
8.3
Considered good value by several guests, balancing the quality and price.
Food and Beverage
9.3
The restaurant received very high praise and complimentary hot chocolate was appreciated.
Overall Experience
8.8
Overall a good experience, though it has some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:58

Property Description

Barbecue facilities and Indoor Pool
Glenstone Lodge in Gatlinburg offers guests the perfect blend of relaxation and fun with its barbecue facilities for outdoor gatherings and an inviting indoor pool for a refreshing dip.

Comfortable Accommodations
Experience comfort at its best in the air-conditioned rooms of Glenstone Lodge, each equipped with free WiFi, a flat-screen TV, and a private bathroom. Some units even feature a balcony for a picturesque view.

Convenient Amenities and Activities
From a 24-hour front desk to a sun terrace, Glenstone Lodge ensures convenience at every turn. Guests can also indulge in hiking, skiing, and other exciting activities in the beautiful surroundings of Gatlinburg.

Book your stay at Glenstone Lodge now for an unforgettable getaway filled with relaxation and adventure!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that cash payments are not accepted at this property.

Remainder of balance will be due upon check-in.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.3
Based on 2004 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 8.8
D
Dave • couple • us
10
Loved it
Pros:

Staff was awesome when checking in

2026-10-24 • via Nuitee
C
Crystal • couple • us
7
The hotel not bad location is great the pool was nice when the kids wasn’t in it the beds was not comfortable the big pi
Pros:

Love the location and the pool and the outdoor near the water.

Cons:

Outdated the decoration is old.

2026-10-23 • via Nuitee
D
Daniel • family_with_children • us
4
2026-10-23 • via Nuitee
T
Tammy • couple • us
5
Would stay again but different rooms
Pros:

We liked the pool and hot tub. Beds were too tall, I'm 5.1 I had to use a step stool to get in my bed. Tub was elevated so getting in wasn't bad but stepping out was a big step getting down. Stepping in and out of the pool was also at least a foot or more step.

Cons:

You were asked to go outside in the cold after leaving pool, sign said no wet suits in lobby, guy who checked us in also said no wet swim suits through the lobby. Elevator had no lights in hall on the 2 floors we used, so walking in the dark, wasn't safe. If I stay again may ask for a handicap room.

2026-10-22 • via Nuitee
E
Erika • family_with_children • us
10
Pros:

The pill was awesome! The staff was friendly

Cons:

N/a

2026-10-22 • via Nuitee
S
SHEVA • solo_traveller • us
10
A great place to stay the ones at the front desk was awesome really liked John
Pros:

Everything

Cons:

The bed was firmer than I liked

2026-10-22 • via Nuitee
V
Victoria • couple • us
10
2026-10-21 • via Nuitee
A
Adain • family_with_children • us
10
Pros:

Fueron muy amables al registrarse y el lugar muy agradable y bonito

2026-10-20 • via Nuitee
C
Catina • solo_traveller • us
10
2026-10-20 • via Nuitee
A
Andrew • couple • us
7
2026-10-20 • via Nuitee
C
Cassondra • family_with_children • us
10
Pros:

Great location and pool!

2026-10-20 • via Nuitee
M
Maheswaran • family_with_children • us
9
2026-10-19 • via Nuitee
F
fehrenbach • extended_group • us
8
Wonderful
Pros:

The Shuttle service to the restaurant was tremendously helpful! Mike, the shuttle driver, was very courteous and fun. Will definitely stay there in the future

2026-10-19 • via Nuitee
C
Cathy • family_with_children • us
10
Pros:

The pool

2026-10-18 • via Nuitee
E
E • family_with_children • us
7
We had a good time
2026-10-18 • via Nuitee
D
Deborah K • couple • us
10
Only one complaint, our 4th time staying and this time there wasn’t parking left in afternoon. Had to park in places tha
2026-10-17 • via Nuitee
S
Stephen • family_with_children • us
9
Pros:

Everything was great

Cons:

Bathrooms are a little small

2026-10-16 • via Nuitee
K
Katelyn • family_with_children • us
7
The overall stay was great. The staff were very friendly. The room was clean. The Mountain Trail Grill inside the hotel
Pros:

The indoor pool area was amazing.

Cons:

The beds were uncomfortable in our opinion.

2026-10-16 • via Nuitee
L
Lisa • couple • us
9
Pros:

Beds and pillows very comfortable. Nice helpful front desk staff. Could use a towel rod in bathroom and pool could use a cleaning. Otherwise very nice.

Cons:

See above

2026-10-14 • via Nuitee
J
John • family_with_children • us
7
Pros:

The pool, the staff were nice. The location.

Cons:

The smell in our room, and tv reception was horrible. No laundry on site

2026-10-14 • via Nuitee