Glenstone Lodge

Hotels
8.3 (1917 reviews)
504 Historic Nature Trail , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Dirty rooms
Noisy environment
Outdated facilities

Categories

Cleanliness
6.3
There were multiple complaints regarding dirty rooms and uncleaned sheets.
Service
8.8
Most reviews highlighted the friendly and helpful staff, though there were a few negative experiences.
Location
8.8
The location is often praised for being close to attractions and convenient.
Room Quality
7.8
Some rooms are described as outdated, though there are mentions of good mattresses.
Amenities
8.3
Positive feedback on the pool and lobby amenities, despite some maintenance issues.
Value for Money
8.3
Considered good value by several guests, balancing the quality and price.
Food and Beverage
9.3
The restaurant received very high praise and complimentary hot chocolate was appreciated.
Overall Experience
8.8
Overall a good experience, though it has some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:58

Property Description

Barbecue facilities and Indoor Pool
Glenstone Lodge in Gatlinburg offers guests the perfect blend of relaxation and fun with its barbecue facilities for outdoor gatherings and an inviting indoor pool for a refreshing dip.

Comfortable Accommodations
Experience comfort at its best in the air-conditioned rooms of Glenstone Lodge, each equipped with free WiFi, a flat-screen TV, and a private bathroom. Some units even feature a balcony for a picturesque view.

Convenient Amenities and Activities
From a 24-hour front desk to a sun terrace, Glenstone Lodge ensures convenience at every turn. Guests can also indulge in hiking, skiing, and other exciting activities in the beautiful surroundings of Gatlinburg.

Book your stay at Glenstone Lodge now for an unforgettable getaway filled with relaxation and adventure!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that cash payments are not accepted at this property.

Remainder of balance will be due upon check-in.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1917 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 8.8
H
Hector • family_with_children • us
9
Pros:

Clean comfortable nice location. Bonus we saw a bear in the parking lot on our way out.

2026-06-06 • via Nuitee
C
Carly • solo_traveller • us
10
Great night away with family
Pros:

The pool and hot tub was amazing. I loved how there was adult only hours for it. Bed was comfortable. Very clean room.

Cons:

Pool was really cold.

2026-06-06 • via Nuitee
J
Joseph • family_with_children • us
10
Great stay
Pros:

Pool

Cons:

I did like the outdated out front of the rooms in back but the inside did not match the outside

2026-06-06 • via Nuitee
Y
Yancey • solo_traveller • us
10
Pros:

Great place for families

Cons:

Very crowded

2026-06-05 • via Nuitee
C
Chau • family_with_children • us
8
Cons:

The old smell and blanket is not soft

2026-06-03 • via Nuitee
A
Alberta • couple • us
8
It was very nice and peaceful.
Pros:

Location was excellent!

Cons:

Well it would've been nice if ice machine would've work, but it was still an excellent location and I would still stay in this location in the future.

2026-05-30 • via Nuitee
J
Julie • couple • us
10
We had a great time
Pros:

Everything

Cons:

There was nothing I didn’t like, it’s a great place.

2026-05-29 • via Nuitee
S
Stephanie • solo_traveller • us
6
Pros:

Great pool great location

Cons:

It was a great stay no complaints.

2026-05-28 • via Nuitee
R
Robert • couple • us
7
2026-05-28 • via Nuitee
F
Fnu • solo_traveller • us
7
2026-05-27 • via Nuitee
B
Beau • solo_traveller • us
10
2026-05-27 • via Nuitee
L
Lisa Pullen • couple • us
10
2026-05-26 • via Nuitee
Y
Yrelis • couple • us
7
Excellent place to be with the family
Pros:

I like the hotel, and I think I would come back. Their new mini-restaurant is excellent and perfectly situated for those of us who enjoy grabbing a bite to eat while relaxing by the pool.

Cons:

This is my second time at the hotel, and I really like it, but it really needs more maintenance in the rooms and at the pool.
The location is a bit far from the Main Street, but the trolleys work good and make it easy.

2026-05-25 • via Nuitee
A
Ashley • couple • us
10
I enjoy our stay
Pros:

Clean place, location , staff is very friendly. Indoor and outdoor pools are nice . Very good atmosphere.

Cons:

Nothing to complain about

2026-05-24 • via Nuitee
J
Jessica • family_with_children • us
10
Highly enjoyed our stay and we will be back!
Pros:

Loved the beautiful spirit that checked us in and usually was there in the evenings. She was a blast and very resourceful. So sorry I can't think of her name 😔 She made our stay so much better with her help and knowledge! Rooms were clean and perfect for sleeping. The pool was very nice and warm. Close to the Gatlinburg strip with a short walk or trolley ride. And the bears are around, which was cool to see... from a distance.

Cons:

N/a

2026-05-22 • via Nuitee
K
Kimberly • couple • us
8
Overall a great place to stay!
Pros:

The restaurant attached to the lobby was great. We had dried noodles and some burnt chicken tenders for "Chicken Parmesan" but the burgers and fries were great. We ate there several nights. All the staff we encountered were wonderful and very accommodating.

Cons:

The wifi was basically nonexistent, not good for trying to work from the rooms or anywhere really. I had no idea there was a paid option but I may not have tried it since the free was so slow we couldn't connect. I ended up hotspotting from my phone to use my tablet for work. The "Quiet Hours" for adults only swim was hardly enforced, tons of teenagers from a travel team/s were doing cannonballs into the pool well after the 10pm timeframe

2026-05-22 • via Nuitee
D
Denee • couple • us
8
Nice Hotel. Would stay again.
Pros:

Pool area was nice. Rooms were clean and comfortable. Walking distance to the main strip.

Cons:

Vending machines did not work. Went to the restaurant to purchase a bottle of water and had to wait 15 min before someone acknowledged we were there.

2026-05-21 • via Nuitee
C
Cristal • solo_traveller • us
8
Cons:

That the Cafe didn't stay open later and no continental breakfast

2026-05-19 • via Nuitee
S
Shelley • couple • us
4
I wouldn’t stay at this place.
Pros:

The location was in a short walking distance to downtown.

Cons:

The property is old and the room is too. The pictures are misleading. It shows nice clean room with what looks like new beds. The beds were hard and the pillows are like tiny couch pillows.

2026-05-18 • via Nuitee
B
Britney • couple • us
10
Loved the stay so much!!
Pros:

The hotel itself was a 10/10, loved the pool and the views are amazing. John was very helpful with checking in and very nice!!!!

2026-05-18 • via Nuitee