Courtyard by Marriott West Palm Beach Airport

Hotels
•
Courtyard by Marriott
7.9 (347 reviews)
1800 Centrepark Drive East , West Palm Beach , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Outdated amenities
Noise disturbances

Categories

Cleanliness
5.98
Several guests indicated that cleanliness was an issue, with reports of dirty carpets and mold.
Service
9.95
Many reviews praised the staff for being kind, helpful, and professional.
Location
8.99
It was noted that the location was convenient.
Room Quality
6.94
There were complaints regarding old and stained furniture and overall room condition.
Amenities
7.47
Some amenities were reported as lacking, primarily cleanliness and upkeep.
Value for Money
7.93
The price may not align with the quality and maintenance observed.
Food and Beverage
8.48
No specific mentions regarding food and beverages; assigned based on average expectations.
Overall Experience
7.45
Considering the various complaints, the overall experience seemed below expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:38

Property Description

Convenient Location
Located just 20 minutes from the city beach, Courtyard by Marriott West Palm Beach Airport offers easy access to both leisure and business destinations.

Modern Amenities
Enjoy the convenience of in-room flat-screen TVs, a refrigerator, and a coffee maker. Relax by the outdoor pool or stay productive in the rooms with a dedicated seating area and work desk.

Well-Equipped Facilities
Take advantage of the gym, hot tub, and 24-hour convenience store during your stay. With laundry and dry cleaning services available, your comfort is a top priority.

Book your stay at Courtyard by Marriott West Palm Beach Airport for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 347 reviews
Cleanliness: 5.98
Service: 9.95
Location: 8.99
Room Quality: 6.94
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 7.45
P
Peter • couple • us
4
Pros:

Nothing

Cons:

Furniture is not clean and bad condition is not worth the money I pay for it

2026-01-29 • via Nuitee
M
Michael • solo_traveller • au
6
2026-01-23 • via Nuitee
J
Josephine • extended_group • us
8
Good
Pros:

Good service and good value

Cons:

More facilities

2026-01-19 • via Nuitee
J
Joy • couple • us
6
🙂
Pros:

Anna was very lovely and kind

Cons:

The lobby was overly scented
No one knew how to help us find the hotel in the rainy evening we arrived.

2026-01-19 • via Nuitee
D
Diana • couple • us
10
Pros:

Todo absolutamente todo estaba perfecto. Llegué a buena hora, me gustó la balcony. El bar estuvo abierto a buena hora.

Cons:

El aire solo estaba en automático, y no pude cambiarlo, y cuando se apagaba el aire, se calentaba luego luego el cuarto.

2026-01-19 • via Nuitee
H
How • solo_traveller • us
10
2026-01-19 • via Nuitee
A
Angelique • couple • us
10
2026-01-19 • via Nuitee
T
Tera • couple • us
3
Cons:

Crackheads everywhere outside hotel.

2026-01-19 • via Nuitee
T
Tanya • couple • us
5
Just was not very happy with the whole thing stay room was very hot restaurant did not open paid for breakfast. Did not
Pros:

Location

Cons:

Our room was very hot. It never got under 74° in the room. It was horrible. The restaurant was not open all the time when we arrived then opened until five that night. I did pay for breakfast did not receive it cause they said it was not on my bill which when I booked the rooms I booked it for breakfast stayed a lot of Marriotts just was not the same as all the other ones I’ve stayed at the room was very disappointing.

2026-01-16 • via Nuitee
M
Makenzie • couple • us
1
2026-01-12 • via Nuitee
P
pamn842 • Business
10
I had a bad experience at a MOTEL close by and needed a place to stay at the last minute and Hector and Company came to
Pros:

The Best Cutomer Service ! Hector brought Ice to my room and made sure I had everything I needed! Thanks for the great interaction and hospitality

2026-01-09 • via Tripadvisor
R
ronny • couple • us
1
There was a cold front and the heater in the room did not work at all. The room and porch were dirty from the previous r
Pros:

It was cold. The heater did not work in the room that we were in 211

Cons:

Bad service no heat in room

2026-01-05 • via Nuitee
M
Michelle • solo_traveller • us
10
Overall expectations met
Pros:

I like the property I’ve stayed many time for special occasions but this visit was random and not disappointing

Cons:

Everything was good

2026-01-04 • via Nuitee
J
Jennifer • couple • us
10
2026-01-02 • via Nuitee
K
Kristina • couple • us
8
2025-12-29 • via Nuitee
D
Darling • solo_traveller • us
8
I enjoy the stay and will return again soon thanks
Pros:

That it was very clean and the staff was very professional

Cons:

That the breakfast wasn’t free

2025-12-27 • via Nuitee
F
Fernandez • couple • us
7
Cons:

When I booked the room, it said breakfast was included, but it was no

2025-12-24 • via Nuitee
M
marjorie • couple • us
10
2025-12-15 • via Nuitee
T
Trek436618 • Family
2
Beyond dirty.
Pros:

Disgusting. Walked into room to giant stain across entire floor. The couch was stained and the room smelled awful. Went to front desk and of course they did not have same type room. No manager was available to refund my stay on the spot. Ended up calling another hotel around midnight to find a place to stay.

2025-12-13 • via Tripadvisor
E
Evans • family_with_children • us
1
Terrilbe - worst hotel I have ever stayed in
Pros:

The check in clerk was rude. I booked via Booking, reservation confirm, but not on file with Hotel. Had to pay again at checkin desk. I took photos of the dirty carpet. The towels were worn and not white. We refused to shower in the place. The sofa was also stained and dirty. The TV was too small to be seen from the 2 beds.

Cons:

See above - I have been using Marriott for years. More that 15 and this was the worst experience I have ever had at a Marriott. Doors locked when we arrived. Why? Customer came in and Clerk asked "Do you have a room key?"
Why. It was terrible.

2025-12-04 • via Nuitee