Aparthotel Adagio Porte de Versailles

We are a family of three – me, my wife and nine year old boy who stayed at the Adagio from the 30th of September to the 4th of October 2025. Since we arrived late evening after a tiring journey of over 13 hours flying from Kolkata, India (with long layovers in Mumbai and Istanbul), we were late to arrive for the hotel breakfast. As a result, my nine-year-old was still eating when the cutoff time of 10.30 am happened. What happened next shocked me out of my wits and left a bitter taste in my mouth which lingered through our entire stay in Paris.
A waiter (who I had already noticed casting hostile glances in our direction), appeared at our table. Infuriated that my child was still eating, he glared angrily at my family and me, before admonishing us publicly for staying beyond 10.30 am. As he said this, I noticed that the family at the next table had just left (they were white and probably French), and this person had clearly been waiting for them to leave before insulting us.
After I had recovered from the initial shock over the humiliation, I told the person that we were done, and the child would take only 5 minutes more. To my shock, the waiter admonished me again, more aggressively and contemptuously, again informing me that the cutoff time had passed. At this point I told my child to stop eating and asked my wife and boy to get up and leave. After they left, I sought the waiter out and asked him if this was how he behaved with all his guests. To which he replied that since some countries weren’t ‘cultured’, he needed to behave this way sometimes.
More than the irony of a Moroccan waiter telling an educated Indian corporate professional that he came from an ‘uncultured’ country was the scary thought that this racist person had probably behaved this way with others in the past, and would probably do so again.
I want to add that I did complain about him to a manager at the hotel, who very sensibly kept him out of our way for the remainder of our time there.
I have no complaints against the hotel. However, they should relook their hiring policies as racist and India-hating staff can give not just their hotel, but the lovely country of France a bad name!

Worst hotel experience ever. Some of the staff seem to dislike foreign guests, only two helped us during our stay. Nobody tells you that they won't clean your room or take litter out except you pay 23euros for it or they do this once if you stay more than 6 nights. No point booking too early as their prices are very seasonal so avoid in the summer to book here and the breakfast is poor too; 19euros per adult for poor quality food and coffee.

Perfect for families. Very close to major attractions and well connected

Best place to stay in Paris, specially if you’re with family. The kitchenette is a big deal and the breakfast is amazing as well

If I could give this a minus rating for rooms and service I would.

One of the worst experiences I have ever had at a hotel. We stayed for 3 nights and booked 2 rooms — 402 and 433. Room 402 was fine, but Room 433 had a nasty smell from the start. About an hour after checking in, the ceiling started leaking. When we went to reception, they gave us a mop to clean it ourselves and told us to stay in the room, refusing to change it.

Later, after returning from Paris, ceiling tiles actually fell on my son as we walked back into the room. We went to reception again, but were told there were no other rooms available and that we had to continue staying in the same one. Since we had two rooms booked, all four of us ended up sleeping in one room — two kids (10 and 12) and one parent in the bed, and the other adult on the floor using a blanket as a mattress.

Each time we went to reception, we were told “the manager isn’t around, so nothing can be done” because the hotel was fully booked. By this point, the smell was unbearable. The staff suggested we check their other branch for availability, and we wasted nearly 2 hours trying to find another hotel, but with no luck.

At checkout, I finally spoke to the manager. He refused to refund the full cost, arguing that we had “used the room.” I explained that Room 433 was completely unusable and we had been forced to squeeze four people into one room, but he wouldn’t accept it. Instead, he acted as if he was doing me a favour by refunding just £130 — the cost of one night.

This trip was supposed to be a family break in Paris. Instead of enjoying the city, we spent mornings trying to sort out the room situation, constantly told to “wait a few more hours” to see if something could be done.

The daytime reception staff were useless and unhelpful, as everything depended on the manager. And if the manager wasn’t working, you were simply left stranded.

If you’re thinking of staying here because it’s cheap and commutable to Paris, think again. Yes, it’s “cheap(ish),” but the service, accommodation, and room quality are appalling. It completely ruined our family trip, and despite everything, we didn’t even get a proper refund.

One of our rooms had a ceiling leak, and within hours, ceiling tiles actually fell on my son, leaving him with a bump and headache. Not once did the manager or staff offer first aid, medical help, or even a genuine apology. Their only response was indifference.

I ended up sleeping on the floor with just a duvet from the unusable room while my kids and partner crammed into one bed. The staff didn’t care, and the manager made us feel like we were the problem.

This was supposed to be a special family break in Paris, but instead of enjoying the city, we spent our days chasing the hotel for solutions that never came. Absolutely unacceptable — I would strongly recommend avoiding this hotel if you value your safety, comfort, and money.

I am hoping someone from Adagio contacts me, as we paid for the roo,m which was never used and the trauma that we went through. But I doubt that it will happen.

Good location of the property. The apartment was decent however not very tidy. The staff were not very friendly. The property does not offer any house keeping which was not ideal especially whenntravelling with the family. The location has good access to metro. Overall 3/5

This is a great place to stay.

A/C doesn't cool the room. Very hot. Tiny toilet room. Front desk staff rude.
Good breakfast but would definitely NOT stay here again.

As a family of four (two adults and two children), we were very satisfied with our stay at this aparthotel. The room was clean, spacious, and exactly as described in the listing—no unpleasant surprises; on the contrary, the reality exceeded our expectations.

A special thanks goes to the reception staff, who were kind, helpful, and always ready to assist, which greatly contributed to the overall positive experience of our stay.

We also really appreciated the breakfast, which fully met our expectations. The selection was rich, tasty, and suitable for both adults and children. All items were continuously replenished, and everything appeared fresh and of good quality.

Before making the reservation, we had read various reviews and had some initial concerns. However, we were positively surprised—our personal experience turned out to be better than expected. We would definitely recommend this accommodation to other families looking for comfortable and friendly lodging in this part of Paris.

The rooms are spacious comparing to other hotels in Paris but the beds are not the most comfortable. We did not get cleaning service during our 3 day stay. Breakfast menu is same everyday. Scrambled egg and bacon did not taste good. Croissants and freshly squuezied orange juice were great though.
Staff was so kind and helpful. The hotel is 10 min walk to the metro station then you need to ride 20 min to the main attractions

Ac did not work properly. Filter was filthy. Vent to the room was full of dust. Hotel did provide a fan. We just opened the windows at night for air. Street noise was a bit much. Room set up was great. Had the ac worked and vents not been full of dust we might not have gotten sick from allergies. Other than the ac issue the place was nice.

This hotel is ok. There were a couple of negatives that ruined the stay for us, one in particular there was a constant smell of urine coming from the toilet room. This hotel does not have air con so it was really hot in the extreme weather that we had. The hotel doesn’t have a bar, just a couple of fridges with a small varied amount of drinks and crisps.

I am giving this review, particularly the front desk staff member, Daniel, a huge positive approval rating even though we did not end up staying here! Through some sort of booking.com glitch, perhaps combined with our credit card getting blocked by our bank around this time because we were traveling, the booking did not go through to the hotel. There were no rooms actually available. Because in part of a Eurostar accident and cancellation of all trains that evening, there were no rooms available either at that hotel or anywhere in Paris or Versailles that I could find for my family of 5 despite hours of searching. I did these searches between midnight and 3 a.m. in the hotel lobby. The entire time, Daniel was helpful and gracious. And he also, for a significant portion of that time, was calling other places and contacts to look for other places for us! I would have left a positive review for him and this hotel because of this effort, but to top it off, he actually did find us a hotel that had enough vacancy to accommodate us. This was an option that we never would have discovered in our own through online research, because I do not speak French and I do not know the area.

Overall a great Aparthotel. The rooms were great, and really good size. Free hot drinks was a bonus. Staff were helpful! My only negative would be it was not as close to things as it says on the website ie- Eiffel Tower. Some things were a 5/10 min walk to the metro, and then around 35/40 min metro. I was really pleased with this hotel though as it was nice and clean, and socialising m, and felt safe too. I would recommend.

This hotel was a great stay for 5 people looking to stay in one unit. There is a staffed front desk with some cold drinks and snacks for purchase. We were able to check in early, given free wifi, and had no issues during our stay. The hotel is about a 10 min walk to the metro and there are options for restaurants and other amenities nearby. Our unit had a mini kitchen, two bedrooms, a living area with sofa bed, and two full bathrooms. My only complaint is the air conditioning was poor/not working and could use maintenance or upgrading as it was quite hot in Paris during our stay.

They moved us to a different building, when we went to check in, late at night saying the hotel option we booked is full. The other building was very bad and the room was not clean. We had a very bad experience.

Whatever described in the website is pretty much what it is. Staff is really nice and the room is clean.

It went over my expectations and staff are friendly and very accommodating and to my surprise they left me a surprise birthday gift .( I didn’t even tell them it’s my birthday trip ) Awesome customer service. My family feels safe and secure . I will definitely keep coming back her for my future travels

There’s construction during our stay so need to walk all the way to the nearest train line the property is clean and quiet which I like not sure about walking at night ( we took Uber) from Eiffel Tower scare a night stroll) not bad for a price of UBER) the kitchen part is what we like so you could heat up food when your tired after a long day . The room is spacious for 4 people the bathroom is nice and clean . Overall it’s still a god place to stay and hopefully the construction is done .

This apartment hotel's location is good. Just about 50 meters from T2 tram station. And it's near Metro line 8 too. Metro line 8 took 12 minutes to arrive city centre Concord station.