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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Wheelchair accessible
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Heated pool
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Indoor pool
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Salt-water pool
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Sun loungers or beach chairs
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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CCTV in common areas
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Best Western Plus Gatineau-Ottawa Downtown offers a range of amenities including an indoor pool, fitness centre, and ski storage space. Guests can unwind and relax in style.
Convenient Location
Located just steps away from popular attractions such as the Canadian Museum of History and Peace Tower, this 4-star hotel is the perfect base for exploring Gatineau and Ottawa.
Modern Comforts
With air-conditioned rooms, free WiFi, and a 24-hour front desk, guests can enjoy a comfortable and convenient stay at Best Western Plus Gatineau-Ottawa Downtown.
Experience the best of Gatineau-Ottawa at our hotel - book your stay now for a memorable getaway!
Please be advised that guests must be at least 21 years old in order to reserve a room.
Pre-paid credit cards and debit cards are not accepted at this property. A visa debit card will be treated as a debit card, and therefore is not accepted.
The pool is open during the following times:
Monday-Sunday: 9:00-21:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
The location and the pool.
Thr smell in the hallway was a bit musty.
L'emplacement pratique et tout proche de la rivière et du Musée Canadien de l'Histoire
L'amabilité du personnel
Les parkings gratuits spacieux
Bed is VERY comfortable! Location is perfect, probably one of the best in town. Nice view
I expected the room to be cleaner than it was. Mini fridge was broken.
Excellent location, comfortable clean room
Breakfast was expensive
The hotel and room was clean with a comfortable bed, the shower was hot and powerful and I liked the toiletries provided. The staff were very friendly, cheerful and helpful. It was a pleasant walk over the bridges to downtown Ottawa.
The air conditioner was noisy but wasn't needed anyway.
No hot water and not information
The lack of hot water. And I have asked repeatedly for the confirmation number of my reservation and a copy of the receipts and have yet to receive them.
fast wi-fi, great staff, great location, safe, great breakfast, right by the gatineau <> ottawa bridge, will stay again!
All good!
Le tapis de la chambre etait tâché, la salle de bain était désuète. Le son du téléviseur ne fonctionnait pas.
all was great
The location is good and the place was very clean.
The false and misleading information regarding amenities at the hotel and in the room. NO microwave and indoor pool was CLOSED. The hotel claims that the room has a microwave, not true. No microwave in my room. After speaking with the front desk staff, they told me that not every room has a microwave. Their listing states that every room has a refrigerator and a microwave. I chose this hotel because I am on a special diet and required a microwave.
The other reason I chose this particular hotel was because it had an indoor pool. Much to my disappointment some hours after I checked in and asked where the pool is I was informed that it was closed. There was no warning of this upon check-in. I was given different stories on why the pool was closed by various staff. It was very clear that they were being dodgy and dishonest, especially the woman who later on I found out was actually a manager.
I requested a discount on my room since it didn't have the two things I was looking for and none was forthcoming. They offered me a free breakfast, even after I told them I was on a special diet. I traveled off-season on a Sunday evening and chose to pay more in order to get the two things that they were clearly lying about in their listing.
I know that things can go wrong with a pool and or other services, but without going on and on here it became very clear that they were blatantly lying, the manager actually said they should change their listing because she was aware that not every room had the microwave, and the convoluted story she came up with why the pool was closed was ridiculous.
I have traveled quite a bit in the past and have run into issues before, but never where they actually claim to have things that don't exist, and then lie about it. I felt that I was taken advantage of and paid for this room a lot more given it didn't have the features it claimed to have.
En particulier, nous avons apprécié la courtoisie du personnel à l'acceuil.
Par contre aux déjeuners, la dame était froide et peu acceuillante tout en étant poli.
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