Holiday Inn Phoenix/Chandler by IHG

Hotels
Holiday Inn Hotels & Resorts
8.6 (356 reviews)
1200 West Ocotillo Road , Chandler , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Comfortable bedding
Good breakfast quality
Cons:
Parking fees
Cleanliness issues in the room
Amenities condition dissatisfaction

Categories

Cleanliness
7.93
Reports of dampness in carpet and water damage in the bathroom indicate some cleanliness issues.
Service
9.4
Multiple reviews highlight the friendly and professional staff.
Location
8.94
Convenient location near Sun Lakes with food options, though parking charges are a concern.
Room Quality
8.39
Room comfort mentioned positively, but issues with the crib and towels affected the satisfaction.
Amenities
7.92
Mixed feedback on amenities like the hot tub and pool condition, but the breakfast was appreciated.
Value for Money
7.88
Park fees and lack of breakfast included question the overall value.
Food and Beverage
9.43
Breakfast quality was very well-received with positive mentions of the food.
Overall Experience
8.9
Overall a good experience with some mentioned drawbacks regarding cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:18

Property Description

Luxurious Accommodations
Holiday Inn Chandler offers contemporary rooms with modern amenities, including free Wi-Fi, flat-screen TVs, and comfortable workspaces. The sleek white linens and complimentary toiletries ensure a relaxing stay for every guest.

Relaxation and Recreation
Guests can unwind by the outdoor pool or soak up the sun on the terrace. The 24-hour fitness center caters to fitness enthusiasts, while the pool-side hot tub provides the perfect spot to rejuvenate after a long day of sightseeing or business meetings.

Dining Excellence
Ponte Vecchio Café serves up delicious breakfast and dinner options, and guests can also indulge in convenient room service during specified hours. Whether you're craving a hearty meal or a light snack, the onsite dining options at Holiday Inn Chandler have you covered.

Book your stay at Holiday Inn Chandler now and experience the perfect blend of comfort, convenience, and hospitality.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note for rooms with breakfast included, the rate booked includes a 20 US dollars per room, per day coupon. This coupon is redeemable for breakfast in the Ponte Vecchio Café.

“Holiday Inn Phenix/Chandler by IHG is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

8.6
Based on 356 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 9.43
Overall Experience: 8.9
R
Rauser family_with_children us
10
Pros:

The property is amazing, especially as it was going through renovation. Overall it’s a great stay so I wouldn’t deduct the overall stay due to the renovations.

2026-06-27 via Nuitee
J
Jane couple us
6
Comfortable room and nice breakfast buffet all for a good price
Pros:

Location, breakfast and pool

Cons:

The property was under construction so there was a lot of dust. Other than that, it was very comfortable. Breakfast buffet was 👍

2026-06-14 via Nuitee
M
mikelY8692ER Couples Chandler, Arizona
8
Palms in Chandler
Pros:

Nice pool and food! And rooms had good ac and friendly workers!

2026-06-10 via Tripadvisor
S
Sonia solo_traveller us
7
2026-05-18 via Nuitee
T
Todd couple us
9
2026-05-06 via Nuitee
A
Alexandra couple us
2
for renovation hotels should be closed or heavily discounted.
Pros:

location was important otherwise would have cancelled

Cons:

we found ourselves in the middle of major renovation - they were nearing floors down, placing new floors, walls were stripped off, the buffet was not accessible, the hotel continued to function without warning to incoming guests.
All days - in the middle of remodeling. Dust everywhere. elevators not working. And no refunds or discounts.
there is first for everything - this was our first terrible experience.

2026-05-03 via Nuitee
L
Lyle Graff extended_group us
9
2026-04-28 via Nuitee
N
N4889GKleslied Couples Phoenix, Arizona
10
Beautiful property and exciting transformation taking place
Pros:

Beautiful hotel to begin with, and it’s currently undergoing a full renovation that’s moving impressively fast. You can really see the progress happening in real time, which makes it exciting to come back and see what’s next.

I attended an event here and was pleasantly surprised by the food—great presentation and quality (adding a photo because it speaks for itself). The atmosphere already feels elevated, and with the pace of construction, it’s clear this place is going to be something special very soon.

Looking forward to returning next month to see the finished product!

2026-04-17 via Tripadvisor
couple us
10
2026-04-11 via Nuitee
A
Amit family_with_children ie
6
2026-04-05 via Nuitee
J
Jacob couple us
2
We weren’t happy with the room. The facility didn’t seem very clean, but the people were friendly.
Pros:

That the property was in safe area.

Cons:

The room was actually kind of dingy. The rug was dirty. The bathroom sink did not have a stopper. Some of the drywall in the bathroom around the floor was breaking away. The rug was shredded where you went into the bathroom. I was really disappointed and I paid almost $300 for this room and I have stayed in other facilities for much less in the rooms were much nicer very disappointed.

2026-03-07 via Nuitee
R
Roveluz couple us
9
2026-03-04 via Nuitee
D
doloresvb Family
8
Saturday a mess
Pros:

The Hotel was very nice and the room was clean. The lady at the breakfast station on Friday was wonderful, polite and accommodating. Saturday was a whole different story here. 1. The trash cans outside were over flowing with trash. 2. The breakfast person a male was rude and acted like it was a bother to ask him anything. 3. When we returned to our room at 4pm our room was not cleaned. I called the front desk to ask if someone could just get the dirty towels and empty the trash. Nathan told me to bring the "wet dirty towels " to the front desk and he would send someone to get the trash. I told him absolutely no. The housekeeper Marie came and gladly took the towels and did the trash. I won't stay here again because of Saturday. Your staff needs training.

2026-02-14 via Tripadvisor
C
Carlo solo_traveller us
1
Very disappointed, staff seemed bothered that I made res through booking.com
Pros:

Location, I have stayed here before but it seems to be going in the wrong direction

Cons:

Staff, front desk gal had zero concern on what happened, I woke up with bug bites. I was very discreet, made sure no one could hear except her, and she did not have a care for what happened at all.

I have never asked for a refund but I should be reimbursed 100%

2026-01-27 via Nuitee
A
anil solo_traveller us
9
2026-01-27 via Nuitee
D
Dana couple us
8
2026-01-23 via Nuitee
D
Donna couple us
8
2026-01-20 via Nuitee
D
Denisse family_with_children us
10
2026-01-19 via Nuitee
I
Irma family_with_children mx
10
Si me volvería a quedar
Pros:

Todo muy bien

Cons:

Pedí toallas porque éramos 4 y solo había 3, y nunca llegaron.
También llevaba mi perrita y la verdad 100 dólares por noche se me hizo mucho

2026-01-09 via Nuitee
S
Shiryl couple us
10
Highly recommend.
Pros:

Location! … Beautiful hotel.

Cons:

Very nice hotel.

2026-01-06 via Nuitee