River Edge Inn

Hotels
8.6 (2503 reviews)
665 River Road , Gatlinburg , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2503 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
K
kenneth • family_with_children • us
10
Cons:

Great place to stay

2026-03-05 • via Nuitee
M
Marley • extended_group • us
2
The hotel was not worth getting charged twice
Cons:

I was charged twice. Booking.com charged me and then the hotel charged me and I am not happy!

2026-03-05 • via Nuitee
T
Tabitha • couple • us
10
Pros:

The bed was exceptional and the room was beautiful!

2026-03-05 • via Nuitee
Q
Quintessa • couple • us
8
Overall we managed and still had a great time in Gatlinburg
Pros:

I liked the room and how close we were to the attractions. Barely moved our car, everything was conveniently close.

Cons:

I liked the room but it wasn’t the room I paid for at all. Supposed to have gotten the king room w/ private balcony. Instead was given the standard king w/ fireplace. I didn’t like how foot marks were left after everywhere you walked. The tv was large but couldn’t use the apps on the tv. Or connect any other devices if you wanted to use your mobile phone.

2026-03-02 • via Nuitee
C
Collin • couple • us
8
2026-02-28 • via Nuitee
J
John • couple • us
7
2026-02-27 • via Nuitee
T
Theresa • family_with_children • us
6
It was OK stay.
Pros:

Location and I loved the air heater unit

Cons:

The room had a weird musty smell to it.

2026-02-26 • via Nuitee
M
Michael • family_with_children • us
10
Pros:

The room was big and clean. The elevator worked good .nice location to everything

2026-02-26 • via Nuitee
D
David • solo_traveller • us
10
2026-02-24 • via Nuitee
A
Adam • couple • us
10
Excellent service and cleanliness loved the room
Pros:

Location, cleanliness

Cons:

N/a

2026-02-23 • via Nuitee
A
Angie Sherlin • family_with_children • us
4
Outdated
Pros:

Location was great

Cons:

Bathroom had been updated, but overall the room itself was outdated & smelled musty.

2026-02-22 • via Nuitee
D
David • extended_group • us
8
Pros:

Didn’t have breakfast. Location good. Fireplace a bonus.

Cons:

The sink outside of the bathroom wasn’t draining well at all.

2026-02-12 • via Nuitee
S
Sherry • family_with_children • us
8
Cold and disappointing
Pros:

Location was nice..beds comfy. Old hotel but newly updated but clean.

Cons:

Was very cold..the heater blew cold air at high. The fire place went right up the flew..so couldn't feel any heat. Both d9irs had a bad draft coming through. And bathroom was very cold. No heat in them at all.

2026-02-10 • via Nuitee
S
Sheila • couple • us
10
I stay here every year and have no problems. We enjoy it here
Pros:

It’s nice place to stay

Cons:

The only thing I wish was breakfast but will still stay here.

2026-02-10 • via Nuitee
J
John • family_with_children • us
10
2026-02-08 • via Nuitee
C
Carol • family_with_children • us
10
Pros:

Nice clean location

2026-01-31 • via Nuitee
G
Greg • couple • us
10
Awesome staff, clean rooms and great location
Pros:

Location, awesome front staff. Rooms were clean and comfortable for our stay. Always stay here when we visit

Cons:

Nothing

2026-01-30 • via Nuitee
D
David • family_with_children • us
10
Pros:

Very clean, beds are comfortable, and great location!

2026-01-28 • via Nuitee
C
Camila • extended_group • us
9
I would stay here again
Pros:

The room was spacious, the beds and pillows were very comfortable, and the location was excellent.

Cons:

The air conditioner in our room was a little noisy

2026-01-28 • via Nuitee
D
Danny • couple • us
7
2026-01-28 • via Nuitee