River Edge Inn

Hotels
8.6 (2733 reviews)
665 River Road , Gatlinburg , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2733 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
S
Sandra family_with_children se
6
Boende med gångavstånd till stan, men inte mycket mer än så.
Pros:

Vi fick ett rum på markplan i närheten av poolen och tyckte att det var väldigt bra.

Cons:

Vi läste i tidigare recensioner att de hade problem med avloppen. Det fick vi dessvärre erfara och byta rum efter stopp i toaletten, vilket var en besvärlig och tidskrävande historia. Fick ingen kompensation för det inträffade. Personalen är tyvärr inte så tillmötesgående. Frukosten är knapphändig med endast förpackade livsmedel. Luftkonditioneringen låter mycket högt och har ett ojämnt ljud. Det är fuktigt i rummet. Och dörren är trög att öppna. Är condition läcker, dessvärre från alla rum och rinner ner på balkongen är under, vilket gör det svårt att sitta där ute och eller torka sina badkläder utomhus. Poolen och poolområdet är dock väldigt välskött.

2026-07-18 via Nuitee
C
Casey couple us
8
Pros:

Location was great

2026-07-17 via Nuitee
J
jeff couple us
9
2026-07-17 via Nuitee
C
Charity solo_traveller us
8
Great room and great value
Pros:

The room was comfy and clean and the beds were soooo comfortable which is not always the case in hotels. The location was perfect and where we could walk to the strip easy.

Cons:

There was limited parking near out room. The pool is also pretty small but its not a big deal.

2026-07-16 via Nuitee
S
Sandra family_with_children us
1
Just a terrible experience and a waste of money.
Pros:

Nothing

Cons:

The staff and management

2026-07-16 via Nuitee
P
Phillip family_with_children us
10
2026-07-16 via Nuitee
T
Tino family_with_children de
9
Pros:

- sehr zentrale Lage
- freundliches Personal
- schönes Zimmer mit Kamin

Cons:

- mäßiges Frühstück

2026-07-15 via Nuitee
L
Lora couple us
10
Wonderful
Pros:

The staff and the convenience

Cons:

Nothing

2026-07-15 via Nuitee
K
Kim couple us
10
Great hotel, love the location
Pros:

Rooms were comfortable and beautiful.

2026-07-14 via Nuitee
R
Ross solo_traveller us
10
Pros:

Close, convenient and quiet

2026-07-14 via Nuitee
K
Kathy family_with_children us
9
Very quaint and comfortable place to stay near the river in Gatlinburg.
Pros:

Room had a nice view of the pool. Bed was very comfortable and clean. It was very quite, you could hear the river very well, and less than 50 feet from the sidewalk next to the river. The room was very updated looking.

Cons:

The lighting in the room could have been better where the beds were. The room had 2 small lamps that hung upside down, which made it a little hard to see at night. The flooring in the elevator had several mats over it, could you use some hard flooring, but looked they were in the middle of repairing things.

2026-07-13 via Nuitee
L
Leslie Guy solo_traveller us
8
2026-07-13 via Nuitee
M
Mykato solo_traveller us
10
Pros:

Location

Cons:

None

2026-07-13 via Nuitee
J
Jens couple de
8
2026-07-13 via Nuitee
N
Nickie couple us
6
Hard to get in the shower because there was half glass around the jacuzzi tub which I was u aware was going to be in the
Pros:

Location was amazing

Cons:

No ice machine bed was soft but not comfortable at all.

2026-07-13 via Nuitee
J
John couple us
10
Clean and comfortable!
Pros:

It was clean, comfortable and the staff was friendly!

Cons:

Everything was great!

2026-07-11 via Nuitee
I
Ines solo_traveller us
9
Todo excelente. Gracias
Pros:

Todo estuvo excelente 👌

Cons:

Mi esposo notó que el borde de la picina no estaba muy limpio. Y debido a ello no la utilizamos

2026-07-11 via Nuitee
K
Kenneth couple us
8
2026-07-11 via Nuitee
I
Ines solo_traveller us
9
Lo disfruté.
Pros:

La ubicación excelente. Camas muy cómodas. Con suficiente espacio para guardar ropa y demás indumentarias, etc.

Cons:

Aun cuando la habitación era para no fumadores, creo que en los pasillos externos fumaban y el humo se filtraba hacia la habitación, deduzco qué pasaba por la ranura de la puerta qué da hacia el balcón... Aun cuando se tiene en conocimiento que el desayuno es muy básico, podrían cambiar parte de las chucherías o dulces por alguna porción o menudencia salada. (Este segundo punto no es queja, más bien lo manifiesto como una sugerencia.

2026-07-11 via Nuitee
J
Jones solo_traveller us
10
Pros:

Its good spot

2026-07-10 via Nuitee