River Edge Inn

Hotels
8.6 (2685 reviews)
665 River Road , Gatlinburg , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2685 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
C
corey couple je
7
Very good highly recommend
Pros:

Very good location slightly dated but suits the location

2026-06-26 via Nuitee
A
AndrewDStark solo_traveller us
9
Great stay with Family.
Pros:

Location and room was great! Very friendly staff.

Cons:

Breakfast Option was very slim. But didnt need due to the many breakfast options nearby. Wake Up Early, Go to Pancake Pantry.

2026-06-26 via Nuitee
E
Erika solo_traveller us
6
Pros:

Location. Didn't like being charged $250 for smoking in the balcony. I booked thru a 3rd party and when I arrived at the location I was not told about the policy. Later that day, my family and and i witnessed hotel staff standing over a man working with dangerous chemical and SMOKING while doing so. I just figured if the policy was SO strict, why was he allowed to smoke?? I do have pics and video

2026-06-25 via Nuitee
M
Melinda family_with_children us
10
2026-06-24 via Nuitee
M
Marcelyn family_with_children us
10
2026-06-22 via Nuitee
D
Danika couple au
10
2026-06-22 via Nuitee
M
Manuel family_with_children us
9
Very good stay.
Pros:

The location to
Downtown gatlinburg and the smokie mountains.

Cons:

The breakfast was bad very limited options and
No hot breakfast.

2026-06-20 via Nuitee
B
Barry couple us
9
Great location and quiet. We will definitely stay here again.
Pros:

Located towards the East end of the strip and is just a block off. Very quiet at night.

Cons:

Grab and go breakfast doesn’t start until 8, so if you are looking to get up and hiking early, you will have to grab something elsewhere. We had a jacuzzi room and the toilet was kind of cramped with the wall just an inch or 2 from the left side of the toilet.

2026-06-19 via Nuitee
J
Joe family_with_children us
8
2026-06-18 via Nuitee
F
Frances couple us
10
2026-06-18 via Nuitee
M
Maggie couple us
10
2026-06-17 via Nuitee
B
Brooks2 solo_traveller us
10
Pros:

Staff friendly and very helpful. Good location. Trolley stop right across the street.

2026-06-17 via Nuitee
V
Vasyl family_with_children us
10
Все було чудово
Pros:

Досить просторий номер. Було чисто та охайно. Зручно паркуватися, якщо буде місце, то можливо навіть біля самих дверей номеру. Привітний персонал. Чудовий сніданок. Зупинялись з сім’єю із 3 людей і собакою. Ціна відповідає якості. Дякуємо

Cons:

Нічого

2026-06-17 via Nuitee
B
Barbie couple us
9
Great location and nice rooms !
Pros:

Location and the rooms

Cons:

They make you pay cash for items like a drink or snack

2026-06-16 via Nuitee
M
Madalyn couple us
10
2026-06-16 via Nuitee
J
jerica family_with_children us
10
Will return. Only hotel I will be staying at in Gatlinburg.
Pros:

We were put next to the office. In all the times I have stayed at a hotel which has been several. This is by far the best one I’ve ever been to. The office staff showed hesitation about putting me near the pool after me telling her my daughter was 4. I told her it would be just fine for her to think that way shows she cares about her customers. I loved it and will definitely be back!!

Cons:

Nothing. Everything was clean and such a great spot.

2026-06-15 via Nuitee
S
Sara family_with_children us
10
Amazing! Beautiful views
Pros:

Love the privacy, but at the same time so close to everything! So beautiful and clean! Very home like and staff was so kind!

Cons:

Everything was great!

2026-06-15 via Nuitee
S
Stephen family_with_children us
10
We will use this location again.
Pros:

Great location, Easy walking distance to main area of food/shops/attractions. Very quiet, nice beds, great water pressure

Cons:

nothing

2026-06-15 via Nuitee
J
Juan solo_traveller us
10
Pros:

Close to everything

2026-06-15 via Nuitee
A
Adam extended_group us
10
Wonderful, relaxing and quiet
Pros:

Always wonderful staff and very clean rooms! Not to mention it’s a simple one minute walk to the strip .

Cons:

No complaints!

2026-06-14 via Nuitee