River Edge Inn

Hotels
8.6 (2837 reviews)
665 River Road , Gatlinburg , US
+1 865-436-9292

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.6
Based on 2837 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
H
Heather • family_with_children • us
10
Great
2026-10-29 • via Nuitee
S
Stafford • family_with_children • us
6
Pros:

The location and staff were good

Cons:

It was worn, needing repairs and updating, they kept an mop buck in the elevator alcove and it stunk really bad. The elevator floor was ripped up and needed to be replaced. The towels were worn and very thin and needed to be replaced

2026-10-29 • via Nuitee
C
Clinard • solo_traveller • us
10
2026-10-28 • via Nuitee
D
Deanna • couple • us
10
2026-10-28 • via Nuitee
F
Fichlie • extended_group • us
10
2026-10-27 • via Nuitee
K
Kylie • family_with_children • us
8
Pros:

Very close to walk to town and restrauants.

Cons:

Older hotel.

2026-10-27 • via Nuitee
M
Merissa • couple • us
10
Glad we chose this property again!
Pros:

Convenient location & clean facilities

Cons:

A little dated, but not too bad

2026-10-26 • via Nuitee
J
Jennifer • couple • us
8
2026-10-26 • via Nuitee
B
Brett • couple • us
10
2026-10-25 • via Nuitee
S
Stacy • couple • us
10
Location and comfort
Pros:

The staff front desk ladies were so nice so amazing and helpful.
Love the fire place in our room.

2026-10-24 • via Nuitee
C
Christian • family_with_children • us
10
2026-10-23 • via Nuitee
D
David • couple • us
5
2026-10-22 • via Nuitee
A
Amanda • extended_group • us
6
Pros:

The location was nice and the staff was helpful getting the fire started in the fireplace.

Cons:

The bed was noisy because it’s on a metal frame. You can barely move without it making noise. The trash truck around 5am in the mornings was so loud and woke us up both mornings.

2026-10-22 • via Nuitee
C
Carla • family_with_children • us
10
Pros:

Everything

Cons:

Stay to short

2026-10-21 • via Nuitee
W
William • family_with_children • us
8
Clean, cozy hotel- but nothing fancy. We would stay again.
Pros:

Hotel was close walking distance to everything you'd want in Gatlinburg. Our room had a gas fireplace which was very nice in the evening and chilly mornings. Bed was comfortable, TV was large. Extra sink outside the bathroom. Staff was very nice.

Cons:

They don't come in to clean or replenish supplies, there was a door hanger "menu" you could use to request a drop off of towels and such. The hotel is dated, but clean. The elevator floor needed some maintenance. The breakfast is strictly pre packaged grab and go, muffins, cereal bars and such.

2026-10-21 • via Nuitee
G
gregory • couple • us
10
Good experience and we will be staying here again.
Pros:

The rooms were remodeled and very clean! It was walking distance to several restaurants and that was a big plus!!!

2026-10-21 • via Nuitee
W
Wendy • extended_group • us
10
Pros:

EVERYTHING WAS NICE

Cons:

BREAKFAST COULD HAVE BEEN BETTER

2026-10-20 • via Nuitee
T
Thierry • solo_traveller • fr
4
Pros:

Emplacement

Cons:

Pas propre notamment la dalle de bain.
Éclairage insuffisant.
Climatisation bruyante

2026-10-20 • via Nuitee
L
lance • couple • us
8
2026-10-19 • via Nuitee
L
Lanessa • extended_group • us
10
It was great for our stay
Pros:

It was clean and close to town loved the balcony! Beds was comfortable and lots of pillows! Staff was friendly and we love the free hot chocolate on our windy day before we headed out into walk around town for the day

Cons:

Nothing really

2026-10-19 • via Nuitee