River Edge Inn

Hotels
8.6 (2837 reviews)
665 River Road , Gatlinburg , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.6
Based on 2837 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
J
Jennifer couple us
10
Pros:

Location and Cleanliness

2026-08-29 via Nuitee
W
Wendy solo_traveller us
10
Pros:

The bed was very comfortable, room was clean, and the location was perfect

Cons:

Outdoor patio had water leaking from above and I would have liked overhead lighting in the room

2026-08-29 via Nuitee
F
Ferdinand extended_group us
10
2026-08-28 via Nuitee
L
Lori extended_group us
10
2026-08-28 via Nuitee
E
Eugene couple us
5
Good but bad.
Pros:

Location and the room.

Cons:

No hot breakfast, balkony with dripping water from above, disgusting elevator floor.

2026-08-27 via Nuitee
C
Charles couple us
7
Cons:

Was disappointed that fireplace didn’t work. I upgraded room especially for the fireplace and it didn’t work. When I told the lady at desk when checking out she pretty much said tuff luck. I’ll probably stay again but I won’t be upgrading anything that’s for sure

2026-08-26 via Nuitee
S
Susan couple us
10
Very clean and comfy
Pros:

Close to everything really nice and comfortable!

Cons:

Nothing

2026-08-26 via Nuitee
M
Miranda solo_traveller us
8
Cons:

The breakfast provided was more of a snack not actually breakfast, and there was no hottub.

2026-08-24 via Nuitee
B
Brad solo_traveller us
9
Pros:

Comfortable bed & location to everything

2026-08-24 via Nuitee
B
Bettina couple us
10
2026-08-22 via Nuitee
D
Debra couple us
8
Nice experience, I would stay there again.
Pros:

Comfortable, the fireplace a nice touch.

Cons:

Our view was the parking lot, where I expected the river.

2026-08-22 via Nuitee
S
Sawyer couple us
8
ok
Cons:

THEY charged my card 100.00 dollar's that they ask me to just put on file? and I do not know why.

2026-08-21 via Nuitee
K
Kratzer solo_traveller us
8
Pros:

That it was close too the strip

Cons:

I did not like but it was not communicated with me that they were going to put $100 hold on my card

2026-08-21 via Nuitee
K
Kaufman solo_traveller us
9
Pros:

I had a better top floor room, it was clean and comfortable.

Cons:

Not really anything.

2026-08-21 via Nuitee
A
Angela couple us
10
2026-08-21 via Nuitee
T
Tonya couple us
3
I will not go back.
Pros:

It had a balcony.

Cons:

I thought the property was on the river. Looking at the pictures it showed the balcony over looking the water. I had to put a $100 deposit down after I had already paid for the room, and they had my card on file.

2026-08-21 via Nuitee
J
Jennifer solo_traveller us
9
2026-08-21 via Nuitee
M
Misa solo_traveller us
10
Pros:

Fantastic large room, with 4 queen beds, sofa bed, kitchen and two bathrooms. It was perfect for our large family! Great location and pool was fun!

Cons:

Sofa bed could have been a little more comfortable and healthier options for breakfast.

2026-08-20 via Nuitee
K
Kerry couple us
8
2026-08-20 via Nuitee
M
Mark solo_traveller us
10
Pros:

Everything, staff, cleanliness ,location. Wonderful stay

Cons:

Only one smoking area. Need to put one on the backside on the other end. Thank you

2026-08-20 via Nuitee