River Edge Inn

Hotels
8.6 (2608 reviews)
665 River Road , Gatlinburg , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Mar 24, 2026 until Sat, May 23, 2026
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2608 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
S
Sarah solo_traveller us
8
2026-05-01 via Nuitee
J
jacob couple us
6
Pros:

Location was nice. The tub was awesome.

Cons:

I know they couldn’t help it but we got woken up at midnight bc someone called in a bomb threat and had to stay outside with our newborn for almost 3 hours. Ruined the entire stay and we just decided to go home since it’d be too hard to fall back asleep after that.

2026-05-01 via Nuitee
F
Fichlie couple us
9
We had a great stay and will keep this hotel in mind the next time.
Pros:

Location was perfect. Walking distance to the parkway and the Peddler is one block away. Easy and free parking. Large, very clean room with a balcony and the beds were comfy.

Cons:

Some construction debris laying around. The pool was closed. Some parts of the hotel need updates, like the elevator lobby areas.

2026-05-01 via Nuitee
M
Michael couple us
8
2026-04-30 via Nuitee
R
Robert solo_traveller us
10
Weekend visit.
Pros:

Great staff and location. Second stay this year.

Cons:

Tight on parking like everywhere else.

2026-04-30 via Nuitee
S
Sidney couple us
8
Great location spring time brings out too many bears
Pros:

Close to everything

Cons:

Bears

2026-04-28 via Nuitee
M
Maranda couple us
10
2026-04-28 via Nuitee
J
Julia couple us
8
Great location and overall stay!
Pros:

Updated, clean, great location and excellent staff!

2026-04-27 via Nuitee
G
ghostbuster solo_traveller us
8
Pros:

Great spot to stay.
Clean room.
Awesome front desk dude.

Cons:

Breakfast runs a little bit later (8am). I wasn't able to enjoy the spread as I had to leave earlier than that.

2026-04-27 via Nuitee
N
Nitzan couple il
9
Pros:

מיקום מעולה.במרכז העיירה.חדרים גדולים נקיים ונוחים

Cons:

ארוחת בוקר קרה ודלה.מעדנים קואנפלקס פירות ועוגות בשקית.וגם ביצים קשות קרות בואקום בלי לחם

2026-04-25 via Nuitee
B
Brittany couple us
10
2026-04-25 via Nuitee
P
Pamela couple us
8
We only spent one night,beds very comfortable.
Pros:

It was a great location to downtown Gatlinburg but still quite.

2026-04-25 via Nuitee
D
Debra solo_traveller us
2
Would not recommend this hotel.
Pros:

Location

Cons:

Dated
Poor lighting in room
No housekeeping services
Poor breakfast options
Does not look like pictures

2026-04-24 via Nuitee
C
Chelsie family_with_children us
10
2026-04-24 via Nuitee
A
Anne family_with_children us
9
Nice room
Cons:

Nothing every was good

2026-04-23 via Nuitee
S
Sebastian family_with_children us
5
Disappointed about pool/breakfast. Location is very convenient
Pros:

Location is great

Cons:

Swimming pool closed and not properly informed. I booked a hotel with swimming pool and then found out it was closed. Room was smelly, like closed room smell. Breakfast only served after 8am so was too late for us and I missed the two days I was there. Staff didn’t care about my complaints (pool, breakfast). Beds are really small for 2

2026-04-23 via Nuitee
R
Robert solo_traveller us
10
One night in Gatlinburg.
Pros:

Great location and rate. Clean and comfortable.

2026-04-22 via Nuitee
F
Fox solo_traveller us
8
2026-04-20 via Nuitee
J
Josh couple us
6
2026-04-20 via Nuitee
D
Diana solo_traveller us
8
Nice hotel
Pros:

Great location, clean room, and nice balcony

Cons:

No USB ports on lamps. Low lighting. Unable to turn off the bathroom light.

2026-04-20 via Nuitee