River Edge Inn

Hotels
8.6 (2837 reviews)
665 River Road , Gatlinburg , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.6
Based on 2837 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
R
Regina • solo_traveller • us
10
Pros:

Location ,very close to main strip and smokey entrance

Cons:

No complaints

2026-09-19 • via Nuitee
C
Cheryl • couple • us
10
Fabulous stay
Pros:

Everything

2026-09-18 • via Nuitee
T
Tracy P. • couple • us
5
Loved the beds - slept very good
Pros:

Location

Cons:

Price & shower head

2026-09-18 • via Nuitee
S
Sheila • couple • us
7
Great Location, Prepare for Incidental Fee & Breakfast Accordingly
Pros:

The location was excellent. It was a short walk to downtown Gatlinburg. The rooms appeared to be recently updated and were very nice. The staff seemed to be friendly and helpful. The rooms were clean.

Cons:

The recently updated rooms had very dim lighting, except in the bathroom. I have no idea why. The breakfast was a grab and go so, there were limited items to choose from. The worse part of our stay was the "nominal" incidental fee that I was unprepared for. They put $100 hold on my card that took almost a week to drop off. I'm not sure what their idea of "nominal" is, but I don't think $100 is part of that equation. Luckily I brought a card that I used for just incidental fees during our travels. We spent 7 nights at 7 different hotels and inns and this was the only one the charged so much for incidentals (most ranging from $1 min to $50 max) and the rest dropped off my card within 2 work days.

2026-09-18 • via Nuitee
B
B. D. • solo_traveller • us
8
Decent place to stay and close to attractions
Pros:

Location

Cons:

Bed was a bit uncomfortable. Room was smaller than photos suggested.

2026-09-17 • via Nuitee
K
Karen • couple • ca
10
2026-09-16 • via Nuitee
C
claudia • couple • us
4
2026-09-16 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-09-16 • via Nuitee
H
Helen • family_with_children • gb
8
Great location, great value but a bit of TLC needed in some areas
Pros:

The location is great, just a short walk to attractions and restaurants and and the price was very reasonable too compared to other properties in Gatlinburg. We had a 2 bedroom family suite which was very spacious and comfortable. Massive TV's in each room too. Also saw 3 bears during our stay when we walked by the creek.

Cons:

There wasn't a door between the lounge and one of the bedrooms, this could be an issue for people trying to sleep. There was no light in the vanity area to do hair and make up. The TV remotes have Netflix buttons but they don't work. The floor covering in the lift is in a terrible state, it was torn so very difficult to get the luggage trolley in and out and very unsightly. As the breakfast area is very small they can only offer a grab and go breakfast which is quite basic.

2026-09-14 • via Nuitee
J
Jessica • family_with_children • us
8
2026-09-13 • via Nuitee
J
John • couple • us
10
Pros:

The location

Cons:

The dirty floors

2026-09-11 • via Nuitee
T
Tarsiane • extended_group • us
10
2026-09-11 • via Nuitee
K
Kristy • couple • us
9
2026-09-10 • via Nuitee
M
Matt • couple • us
10
Perfect place and will book here again!
Pros:

Conveniently located and had coffee available ALL day! That is a huge plus for us when traveling!

Cons:

Door was a little loud when opening and closing so hard to leave room quietly when one of us up at 6 and the other sleeps later

2026-09-10 • via Nuitee
V
Víctor • solo_traveller • us
9
Pros:

El área y muy tranquilo

Cons:

La limpieza

2026-09-08 • via Nuitee
H
Hiep • couple • us
10
Great place to stay .
Pros:

Clean and very close to down town .. next to Ober

2026-09-08 • via Nuitee
V
vance • family_with_children • us
10
Great value, would absolutely stay again
Pros:

Great location, friendly staff, reasonable pricing for location

Cons:

The towel hooks are set up so your glass shower door can smack right in to them.

2026-09-07 • via Nuitee
C
Cheryl • couple • us
8
The stay was nice . Had everything you needed. Very nice people in the office
Pros:

Close to everything. Just what we needed for the stay

Cons:

The smell of the laundry detergent and needs more lights in room very dark

2026-09-06 • via Nuitee
D
Douglas • solo_traveller • us
8
2026-09-05 • via Nuitee
J
Jordan • couple • us
6
We would stay again but might complain about them making our room cleaner
Pros:

The jacuzzi tub was our favorite part.

Cons:

Didn’t seem very clean

2026-09-04 • via Nuitee