River Edge Inn

Hotels
8.6 (2538 reviews)
665 River Road , Gatlinburg , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Mar 24, 2026 until Sat, May 23, 2026
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2538 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
J
Josh couple us
6
Pleasant, would stay again, but there are a few flaws.
Pros:

The location is really nice. There is a pretty walk by the creek close by to get to the strip. The rooms are beautiful. We had a beautiful working fireplace in our room. Everything is very up to date. Looks amazing.

Cons:

There was nothing wrong enough with this room that I would be afraid to stay again. It's an amazing property for the value, but here were some things we dealt with during our stay:
The A/C wasnt working properly so the room didn't cool down well. That being said, it was cool enough for most poople I'm sure. The refrigerator wasnt working properly. Everything froze no matter what setting I had it on. The sink drain in the main area was slow draining only because the drain plug was a bit snug. The beds are very very noisy. And the floors are beautiful, but my feet were absolutely filthy. I could unfortunately feel the dust under my feet...

2026-04-18 via Nuitee
T
tracy couple us
7
Nice hotel, but really needs some attention.
Pros:

Spacious room

Cons:

Front door kept getting stuck, not enough lighting in room, refrigerator kept freezing anything we put in it, not enough outlets...

2026-04-17 via Nuitee
K
Kelly solo_traveller us
10
Pros:

Location and clean comfortable room

Cons:

Stairs closed off for repair.

2026-04-17 via Nuitee
N
Nicole couple us
10
2026-04-17 via Nuitee
S
Susan couple us
8
Cons:

a better breakfast would be nice- however it was as expected and advertised, so not a surprise.

2026-04-17 via Nuitee
L
Lori couple us
10
2026-04-17 via Nuitee
P
Paola family_with_children us
10
Cons:

The break fast sooo simple

2026-04-17 via Nuitee
C
Carol extended_group us
9
Too short but very enjoyable
Pros:

The patio, large screen tv. double entrance. I could tell it had been newly renovated and that made it extremely pkeasant

Cons:

n/a

2026-04-16 via Nuitee
D
Donna couple us
10
We’ve stayed here multiple times!! We love it 🥰
Pros:

Great location, always clean and comfy.

2026-04-16 via Nuitee
R
Ruth extended_group us
8
Pros:

Great location, easy access. Don’t let the outside fool you-the rooms have been remodeled and are lovely.

Cons:

The breakfast-very disappointing. Prepackaged pastries and yoghurt. Very limited space and starts really late (only 8-10). I recommend to the owners to start by 7at the latest particularly as it is getting into the time of year that people come to Ozarks for hiking.

2026-04-15 via Nuitee
H
Hilary solo_traveller us
10
Excellent stay!!! Excellent staff!!!
Pros:

Extremely friendly and accommodating staff! The room was pleasantly appointed and very clean! We absolutely LOVED the location, indoor fireplace, spa tub, AND balcony! It's often difficult to find a place, that has it all like this!

Cons:

I wish you were able to smoke on the balconies. I had to go elsewhere.

2026-04-14 via Nuitee
K
Kirsty couple gb
8
2026-04-14 via Nuitee
S
Shirley couple us
7
Beds are always very comfortable in the room is quiet. It is located in a good area of Gatlinburg fo
Pros:

Did not eat here

Cons:

Ice machine was on the third floor only and the elevator is not working, and the facility is under construction, which we were not aware of.

2026-04-14 via Nuitee
A
Amy couple us
9
2026-04-13 via Nuitee
C
Craig Villard couple us
8
Another Enjoyable Stay in Gatlinburg
Pros:

This is our 4th or so stay at this hotel. It has always been a good value for the price, and a nice place to stay with a mix of local charm and updated property. I really like that it is close to the parkway without being right on the parkway. Ensures that we are not right it the middle of everything but still a quick walk to everything.
Housekeeping is unique in placing door hangers with the items you need that are delivered at the requested time.

Cons:

There isn't anything we don't like per se. The only item that I can think of that we always know is that there is only a grab and go breakfast as they don't have kitchen facilities. They are clear about this so you can either grab some cereal and the like or enjoy the many nearby breakfast places. We like the newer one nearby, Over Easy Al's.

2026-04-10 via Nuitee
M
Milton family_with_children us
9
Excelente ubicación
Pros:

Las instalaciones y la comodidad de la habitación.

Cons:

El desayuno se puede decir que son meriendas y no desayuno.

2026-04-09 via Nuitee
R
Rachel extended_group us
8
Great stay
Pros:

Bed were very comfortable

Cons:

Shower curtain on up on me while trying to shower and keep it off me . Way too close to the one showering

2026-04-09 via Nuitee
P
Pedro couple us
10
2026-04-09 via Nuitee
K
Kalpangha family_with_children us
9
2026-04-09 via Nuitee
K
Karlie couple us
8
Pros:

Location was great

Cons:

Wasn’t super clean.

2026-04-09 via Nuitee