Hotel Urban, a Small Luxury Hotel of the World

Hotels
•
Derby Hotels
8.9 (994 reviews)
Carrera San Jerónimo, 34 , Madrid , es

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Children allowed

Facilities

Meeting rooms
Fitness facilities
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good cleanliness
Cons:
Noise issues
Outdated furniture
Perceived low value for money

Categories

Cleanliness
8.99
Overall good cleanliness mentioned but some guest dissatisfaction noted about room noise affecting sleeping quality.
Service
9.96
Multiple reviews commend the staff for being exceptionally friendly and accommodating.
Location
9.5
Consistently noted as excellent and central, making it a strong point in multiple reviews.
Room Quality
7.95
Several comments on outdated furniture and noise issues indicate some levels of dissatisfaction.
Amenities
8.98
Amenities received some praise, but guests noted specific areas for improvement, like noise insulation.
Value for Money
7.94
Some comments indicate a perception that the hotel does not provide value for a 5-star rating.
Food and Beverage
8.49
Food quality was mentioned but seen as average in some reviews.
Overall Experience
9.36
Despite some drawbacks, the overall experience was positive with significant praise for service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:10

Property Description

Discover a unique oasis in the heart of the city with Hotel Urban, where contemporary elegance meets artistic charm.

Exquisite Dining Experience
Indulge your palate at our renowned gastronomic restaurant, CEBO, led by Michelin-starred chefs. Enjoy innovative dishes that create a culinary journey like no other.

Relaxation and Leisure
Unwind at our charming rooftop terrace and refresh in the summer-only rooftop pool, perfect for soaking up the sun while sipping on expertly crafted cocktails from our rooftop bar.

Artistic Ambiance
Experience the hotel's captivating design featuring stunning Oriental art, natural elements, and soundproofed rooms equipped with the latest entertainment technology, ensuring a peaceful and stylish stay.

Don’t miss out on this artistic haven—book your stay at Hotel Urban today!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

If you are not the owner of the credit card used to make the reservation, please contact the property in advance, no later than 24 hours after booking.

The pool is seasonal and only open for the months of June-July-AugustPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Oct 17, 2025 until Sun, May 31, 2026
Swimming pool: Closed from Tue, Sep 1, 2026 until Mon, May 31, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 33 per day.

Location

Guest Reviews

8.9
Based on 994 reviews
Cleanliness: 8.99
Service: 9.96
Location: 9.5
Room Quality: 7.95
Amenities: 8.98
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 9.36
E
Eamonn • extended_group • ie
10
2026-03-13 • via Nuitee
A
antonella • couple • it
9
2026-03-13 • via Nuitee
A
Amanda • couple • ie
5
Not worth the money
Pros:

The location is great

Cons:

The room was so noisy, when we checked in the told us they’d have a better room possible the next day which I thought was odd. But that night I knew why, there is a small street beside the hotel and every time a car passed, it went over two loose manhole covers, this was constant throughout the night and some odd noise like someone was moving furniture which I think was the lift, not sure. The next morning asked to be moved and they couldn’t accommodate and the same the following morning. I found the receptionist disingenuous, as she was she was shocked it was a noisy room. The hotel is not worth the money, maybe if you are on the top floor.

2026-03-11 • via Nuitee
G
Galea • couple • mt
8
Very central and welcoming
Pros:

Location decor and friendly atmosphere

Cons:

Some outside noise

2026-03-09 • via Nuitee
L
Luma • couple • br
10
2026-03-08 • via Nuitee
V
Valerie • solo_traveller • lu
9
2026-03-06 • via Nuitee
A
Asaf • couple • il
10
A place to come back to
Pros:

One of the great costumers service I have ever expieienced in hotel in urope

2026-03-05 • via Nuitee
C
Carolyn • couple • se
9
2026-03-05 • via Nuitee
H
Hermann • solo_traveller • de
9
2026-03-04 • via Nuitee
F
Fernando • couple • es
10
2026-03-01 • via Nuitee
M
Mickael • couple • fr
9
2026-03-01 • via Nuitee
M
Michèle • family_with_children • fr
8
Pros:

Accueil et situation

Cons:

La literie

2026-03-01 • via Nuitee
C
Carles • couple • es
8
2026-02-28 • via Nuitee
C
Carrion • couple • es
8
2026-02-26 • via Nuitee
I
Ignacio • couple • es
9
Buena opción si se busco calidad
Pros:

LE baño muy completo y servicio de limpieza

2026-02-25 • via Nuitee
Y
Yousef • couple • kw
9
Great experience
Pros:

Good staff, helpful and friendly, definitely coming again

Cons:

We came in a rainy season that’s all. Nothing negative that I remember

2026-02-24 • via Nuitee
R
Rachel • family_with_children • il
10
2026-02-24 • via Nuitee
C
Carlos • couple • br
10
Perfeita
Pros:

Luxo, limpeza, presteza staff

2026-02-11 • via Nuitee
A
Alberto • solo_traveller • es
10
2026-02-10 • via Nuitee
M
michael • couple • il
10
Pros:

מלון נהדר מרכזי שירות מעולה

2026-02-08 • via Nuitee