Portland Regency Hotel & Spa

Hotels
9 (1054 reviews)
20 Milk Street , Portland , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and well-maintained hotel
Cons:
Late opening time for fitness center
Possibility of ending up in basement rooms

Categories

Cleanliness
9.25
The hotel is immaculately clean, emphasized in reviews.
Service
9.25
Staff is professional, cordial, and accommodating throughout various reviews.
Location
9.25
Conveniently located near shopping and dining in the Old Port area.
Room Quality
8.75
Rooms are comfortable and well-maintained; some guests noted issues with room selection.
Amenities
8.75
Amenities such as the steam room and hot tub are praised, but fitness center hours may need improvement.
Value for Money
8.75
Overall good value, considering the quality of services and amenities.
Food and Beverage
8.75
Service and food were outstanding according to the meeting planner's experience.
Overall Experience
9.25
Guests consistently express satisfaction and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 18:52

Property Description

Luxurious Amenities
The Portland Regency Hotel and Spa offers an array of upscale amenities including an on-site fitness center, steam rooms, hot tubs, and a full-service day spa for ultimate relaxation and rejuvenation.

Culinary Delights
Indulge in delectable American-styled seafood dishes crafted from fresh local Maine ingredients at Eighteen95 restaurant. For a more casual experience, head to the Armory Lounge for pub food, a variety of beers, cocktails, and wines.

Comfortable Accommodations
Relax in well-appointed rooms featuring modern conveniences such as a flat-screen TV, complimentary Wi-Fi, and an iPod docking station. Start your day right with a cup of complimentary morning coffee available in the lobby.

Experience luxury, fine dining, and comfort at the Portland Regency Hotel and Spa. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PWM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1054 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
S
Sharon couple us
10
Pros:

the room was very spacious and clean.

2026-06-30 via Nuitee
M
Michael couple us
10
2026-06-29 via Nuitee
D
davez559 Family
10
Excellent Stay & Staff
Pros:

I had a wonderful experience at the Portland Regency Hotel, and I want to give special recognition to George, the chef. His attention to detail and passion for his craft truly stood out. The food was excellent and full of flavor. Chef George’s talent and professional approach made the experience even better. Thank you, Chef George, you’re a true asset to the hotel!

Kyle at the front desk was very professional and accommodating.

2026-06-23 via Tripadvisor
H
Houston solo_traveller us
5
Wouldn't book again.
Pros:

Literally in the thick of it all. Short walk to anything touristy

Cons:

Walls thin. Noise travels. Very disturbing l. As I booked through Booking I did not have a room choice and had to either pick the noisest spot right on 1st floor corner where anyone from street could look in and my view was trash and a pan handler, or 2rd floor no bathtub with a view of a parking lot. Could have nothing in between. When I had to go a day earlier they could not change or refund my booking despite it costing $500+ a night as through "Booking" and not direct with them. Made me not.want to use the Booking service. I will not stay with them again.

2026-06-23 via Nuitee
M
Mark solo_traveller us
10
in the heart of Old Port
Pros:

location location location - right in the heart of Old Port. Comfortable room, well equipped gym, and spa. Valet parking.

Cons:

$40 / night valet

2026-06-21 via Nuitee
D
Dalaigirl NONE
10
Great Place!
Pros:

We love The Regency. This is one of our favorite places to stay. The staff is always very accommodating & friendly. The location is perfect to stroll around the city. We had a room with a deck great place to sit outside, relax & read a book. Tried the Garden Cafe this time & truly enjoyed it. We love the breakfast at their restaurant. We stay here whenever we goto Portland & strongly recommend it.

2026-06-14 via Tripadvisor
D
D5133GBjd NONE Vermont
10
Portland Regency should be your first choice.
Pros:

Definitely stay here. The location is the best in town and the staff was VERY friendly and helpful. Our room was perfect and valet parking worked fine.

2026-06-13 via Tripadvisor
J
James couple us
10
We loved our room, staff was wonderful.
Pros:

We loved this hotel, great location, close to harbor.

2026-06-12 via Nuitee
G
Guerzoni solo_traveller it
7
Pros:

camera grande e spaziosa in un contesto carino -

Cons:

federe sporche scoperte la sera quando sono arrivata - personale alcuni molto cortesi altri per niente - scoprire che c’era una cauzione da pagare del 50% di cui nè la descrizione su Booking nè la conferma della prenotazione menziona - sentirmi dire che il deposito cauzionale era una richiesta della mia banca … risulta poco credibile

2026-06-11 via Nuitee
S
Sheila couple us
8
Would book again
Pros:

Location was great; room was wonderful. We were over the entrance which lent to a nice view and it wasn’t as loud as it could’ve been.

Cons:

Some of the staff were not fabulous. They were fine, no real complaints. Just a little aloof maybe? But the baggage and parking guys were really nice and friendly.

2026-06-11 via Nuitee
Y
Yoel couple il
8
2026-06-11 via Nuitee
R
robert couple us
10
Pros:

Great location, wonderful ambiance

Cons:

high price

2026-06-11 via Nuitee
H
Helen couple us
9
The hotel is located in a beautiful historic armory located in a great location.
Pros:

Location, the historic nature of the building, beautiful interior

Cons:

The beds were way too soft. We didn't like how you had to valet your car and couldn't park it yourself.

2026-06-10 via Nuitee
P
Paola extended_group gb
9
Fabulous location and facilities
Pros:

Rooms were lovely
Gym was great
Wonderful location

2026-06-09 via Nuitee
D
Darren couple us
3
Not worth what we paid
Pros:

Location

Cons:

The staff wasn’t welcoming or helpful. At checkout when asked how our stay was and we shared some concerns there was no apology or expression of remorse

2026-06-08 via Nuitee
K
Kallie solo_traveller us
8
2026-06-06 via Nuitee
T
TerrieW122 NONE Gresham, Oregon
10
Wonderful first visit to Portland, Maine
Pros:

The location is excellent. It is a beautiful hotel. I chose a room with a balcony and it was lovely. Beware you are close to your neighbors on the balcony. Everything was clean and working. The bed, bedding, showers, lotions, potions were top notch. There was a few mornings when I heard doors shutting which was a little annoying. All staff were excellent. Shuttle was fantastic. I recommend for a nice stay in Portland, Maine.

2026-06-05 via Tripadvisor
K
Karel couple nl
7
Redelijk
Pros:

Locatie

Cons:

Faciliteiten: je komt an vaak tegen de avond check in ook pas vanaf 16:00 en dan sluiten de faciliteiten waar je voor betaald nota bene om 18:00! Erg raar zeker als je overdag juist de stad bezoekt. Een soort facaliteit waar je dus niks aan hebt

2026-06-05 via Nuitee
J
Jen couple us
9
2026-06-05 via Nuitee
P
PeterGraham1962 NONE
4
Great location but weathered and disappointing stay
Pros:

Fantastic location; weathered hotel that needs an update, especially in the rooms.
Smelly sock smell to the carpet.
Very loud heating and AC unit in room.
Friendly but loud housekeeping staff in hallways.
Wonderful bellman.
Great to have free coffee in nice lobby room.

2026-06-03 via Tripadvisor