Portland Regency Hotel & Spa

Hotels
9 (1010 reviews)
20 Milk Street , Portland , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and well-maintained hotel
Cons:
Late opening time for fitness center
Possibility of ending up in basement rooms

Categories

Cleanliness
9.25
The hotel is immaculately clean, emphasized in reviews.
Service
9.25
Staff is professional, cordial, and accommodating throughout various reviews.
Location
9.25
Conveniently located near shopping and dining in the Old Port area.
Room Quality
8.75
Rooms are comfortable and well-maintained; some guests noted issues with room selection.
Amenities
8.75
Amenities such as the steam room and hot tub are praised, but fitness center hours may need improvement.
Value for Money
8.75
Overall good value, considering the quality of services and amenities.
Food and Beverage
8.75
Service and food were outstanding according to the meeting planner's experience.
Overall Experience
9.25
Guests consistently express satisfaction and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 18:52

Property Description

Luxurious Amenities
The Portland Regency Hotel and Spa offers an array of upscale amenities including an on-site fitness center, steam rooms, hot tubs, and a full-service day spa for ultimate relaxation and rejuvenation.

Culinary Delights
Indulge in delectable American-styled seafood dishes crafted from fresh local Maine ingredients at Eighteen95 restaurant. For a more casual experience, head to the Armory Lounge for pub food, a variety of beers, cocktails, and wines.

Comfortable Accommodations
Relax in well-appointed rooms featuring modern conveniences such as a flat-screen TV, complimentary Wi-Fi, and an iPod docking station. Start your day right with a cup of complimentary morning coffee available in the lobby.

Experience luxury, fine dining, and comfort at the Portland Regency Hotel and Spa. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PWM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1010 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
I
ilse • couple • nl
9
2026-04-23 • via Nuitee
M
Michele • couple • us
10
2026-04-22 • via Nuitee
D
Denise • solo_traveller • us
10
2026-04-20 • via Nuitee
A
abdulla • couple • ae
8
2026-04-20 • via Nuitee
C
Caitlin • couple • us
8
Pros:

Location was amazing! Perfect for walking everywhere in Old Portland. We could walk to the majority of our destinations within 10 minutes. Valet parking was $35/night with 24/7 service and cheaper than parking options in the area ($9/hour).

Cons:

I had a weird bill from the hotel that my credit card flagged as fraud, which created stress as we were getting ready to check out. Manager on duty was unhelpful and unfriendly. Customer service skills could use some work.

2026-04-09 • via Nuitee
J
Jody Lynny • couple • us
10
Pros:

I’ve been staying here for years love that it’s privately owned and great location

2026-04-08 • via Nuitee
S
Stefanie • couple • us
10
Pros:

The location cannot be beat. Right in the middle of the action, can walk to everything, but nice and quiet inside.

2026-04-01 • via Nuitee
R
Ralph • couple • us
6
Convenient to concert at Merril Auditorium
Pros:

Breakfast—Excellent

2026-03-30 • via Nuitee
K
Kelsey • family_with_children • us
10
2026-03-27 • via Nuitee
D
Dakota • family_with_children • us
8
2026-03-23 • via Nuitee
I
Isabel • couple • us
10
We highly recommend that you consider staying here in the Old Port with friendly staff
Pros:

It is centrally located to restaurants and stores in the Old Port and also a short drive to the Maine Mall and area stores. We like having breakfast at the hotel. The valet parking is great.

Cons:

Nothing

2026-03-21 • via Nuitee
M
Marko • couple • us
10
2026-03-18 • via Nuitee
K
Kevin • family_with_children • us
10
2026-03-15 • via Nuitee
K
Kathi • couple • us
10
Really great location and experience, this was our second stay.
Pros:

Excellent location, staff was very helpful, especially the valet attendants. Very clean, great restaurant right in the hotel.

Cons:

Nothing negative to report

2026-03-15 • via Nuitee
V
Voyage21347469149 • NONE
2
Rigid Policies and Poor Spa Customer Service
Pros:

My wife and a friend were forced to miss their scheduled spa appointments due to unforeseen travel delays. When they arrived to explain the situation and request a reschedule, they were met with a front desk attendant who was dismissive and entirely unwilling to assist.

Despite the circumstances, the spa charged the full amount for both appointments. While I understand cancellation policies, there is a clear distinction between a "no-show" and a client arriving late due to an emergency, seeking a solution. We received zero flexibility and even less empathy.

Bottom Line:

* Service: The front desk spa admin person lacks the basic interpersonal skills required for a luxury hospitality environment.

* Policy: A total lack of grace regarding travel-related issues is short-sighted and unprofessional.

We will not be returning, nor do we recommend this establishment.

2026-03-03 • via Tripadvisor
A
Akın • couple • us
4
It was our anniversary weekend and wanted to spend the long weekend there but between the spiders and cleanliness we dec
Pros:

Location is amazing

Cons:

Cleanliness was poor. We upgraded the room with hot tub and it was not clean. Side of to hut tub had mold and so many spiders in the room.
Vale service was not great.

2026-02-28 • via Nuitee
G
garypF9512FW • Family
10
Great place to stay fantastic customer service, friendly atmosphere
Pros:

What a great time we had here. The check-in experience was friendly and easy. Went for happy hour to the armory and saw Adam again who made us some fantastic drinks and the food was great along with the conversation with him. Later thatevening we went to the iron side bar to see the amazing Liz. We love her with her knowledge of bourbons and scotches and tequila. My place to have a great bourbon. Then onto breakfast. The next morning we were cheerfully greeted by Margaret and seated and waited on by john. We had a great breakfast and very attentive service. Would highly recommend this place to anybody. Even out front, we see the same Bellmen whose name is Christian and Mike, they were very professional and courteous. Great shuttle driver as well. See you guys again soon.

2026-02-27 • via Tripadvisor
B
Brundage • couple • us
10
excellent room, servicecand food
Pros:

Food excellent, bed comfortable, service exceptional

2026-02-27 • via Nuitee
E
Edward • solo_traveller • us
10
Pros:

Location and Reputation

2026-02-25 • via Nuitee
E
Estefanía • couple • co
10
2026-02-23 • via Nuitee