Portland Regency Hotel & Spa

Hotels
9 (1090 reviews)
20 Milk Street , Portland , US
+1 207-774-4200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and well-maintained hotel
Cons:
Late opening time for fitness center
Possibility of ending up in basement rooms

Categories

Cleanliness
9.25
The hotel is immaculately clean, emphasized in reviews.
Service
9.25
Staff is professional, cordial, and accommodating throughout various reviews.
Location
9.25
Conveniently located near shopping and dining in the Old Port area.
Room Quality
8.75
Rooms are comfortable and well-maintained; some guests noted issues with room selection.
Amenities
8.75
Amenities such as the steam room and hot tub are praised, but fitness center hours may need improvement.
Value for Money
8.75
Overall good value, considering the quality of services and amenities.
Food and Beverage
8.75
Service and food were outstanding according to the meeting planner's experience.
Overall Experience
9.25
Guests consistently express satisfaction and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 18:52

Property Description

Luxurious Amenities
The Portland Regency Hotel and Spa offers an array of upscale amenities including an on-site fitness center, steam rooms, hot tubs, and a full-service day spa for ultimate relaxation and rejuvenation.

Culinary Delights
Indulge in delectable American-styled seafood dishes crafted from fresh local Maine ingredients at Eighteen95 restaurant. For a more casual experience, head to the Armory Lounge for pub food, a variety of beers, cocktails, and wines.

Comfortable Accommodations
Relax in well-appointed rooms featuring modern conveniences such as a flat-screen TV, complimentary Wi-Fi, and an iPod docking station. Start your day right with a cup of complimentary morning coffee available in the lobby.

Experience luxury, fine dining, and comfort at the Portland Regency Hotel and Spa. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PWM

Location

Guest Reviews

9
Based on 1090 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
G
guy • couple • il
10
2026-09-13 • via Nuitee
M
Michelle • couple • us
7
2026-09-09 • via Nuitee
B
Borges • extended_group • us
9
2026-09-06 • via Nuitee
D
Diane • solo_traveller • us
9
Over all we loved it but a little sleep deprived due to the extremely soft- not firm mattress
Pros:

It was great and very convenient

Cons:

The mattress was very uncomfortable

2026-09-06 • via Nuitee
S
S • family_with_children • gb
4
Expensive, dated with poor customer service.
Pros:

Location and parking good.
The room was a good size, overlooking a traffic free space. It was light and included a sofa and chair, so felt roomy and comfortable..Food good including room service and plenty of alternatives in the immediate vicinity for eating.

Cons:

In need of updating, quite shabby in places , carpets needed replacing, decor in need of a refresh. The beds were unusually small for an American hotel, so a bit cozy for a couple. The mattresses were very soft so quite uncomfortable to sleep on.
Only one tiny elevator was working during our stay. We could not get all our luggage and a stroller in. Our room was not refreshed during our stay - beds not made, bins not emptied. This may have been due to the problem with the elevator. We did not complain as the hotel appeared to be under-staffed.
When requesting information about room-service ,as there was nothing in the room, reception staff had nothing to offer me either and told me to look at the website. I ended up photographing the restaurant menus and ordering by phone. More staff and more staff training needed.
Spa area and gym in the basement smelt mouldy.
This was the third (and most expensive hotel) of a 3 centre holiday. It was the least successful mostly because of the inadequate customer service.

2026-09-04 • via Nuitee
D
Donika • extended_group • gb
10
Beautiful stay!
Pros:

Beautiful hotel - the room nicely decorated, great view of the front courtyard.

Cons:

Nothing!

2026-09-04 • via Nuitee
A
Alicia • solo_traveller • us
10
2026-09-03 • via Nuitee
S
Susan • couple • us
9
2026-09-03 • via Nuitee
B
Berit Møllebjerg • couple • dk
7
Super centralt beliggende hotel. Et godt sted at bo, tæt på havnen hvor der sker en masse.
Pros:

Hotellet var meget centralt beliggende i Old Portland.
Nem parkering med vallet service.
Sødt og hjælpsomt personale.

Cons:

Det er en del trapper som man skal være opmærksom på i forhold til at bære sin bagage.
Vi prøvede ikke deres spa afdeling. Der bliver ikke reklameret med det. Og det koster en del.

2026-09-03 • via Nuitee
A
Andrea • solo_traveller • de
4
2026-08-27 • via Nuitee
C
Cabana • couple • us
10
Pros:

Good location close to restaurants and shops

Cons:

Need hand rails in shower stalls.

2026-08-27 • via Nuitee
W
William • couple • us
8
The location of the very interesting building and the comfort of the suite trumped the drawbacks.
Pros:

Car valet service was lickety-split. Complementary upgrade to suite was unexpected and appreciated. Location was perfect, and we enjoyed the character of the building.

Cons:

We were not told that housekeeping services had to be requested, even though there was a tip envelope from housekeeping in the room and a "Do Not Disturb" doorknob hanger. And when we did request housekeeping, it took far too long to come. Our bed was not even straightened, much less anything like a turn-down service, just a bunch of towels plopped into the bathroom.

2026-08-22 • via Nuitee
Z
Zahid • solo_traveller • us
8
Pros:

Location location location!!! Bed was comfortable. Room was ok. Towels were plush, bathroom was a bit tight

Cons:

In general, the hotel staff was excellent, and our overall experience was very positive. Unfortunately, our interaction with the evening bartender/lounge hostess was a notable exception.

While our party of six adults and two children was spending the evening in the lounge playing games, I took out a small chocolate bar to eat. The bartender approached me and rather sternly informed me that hotel policy prohibited outside food in the lounge. Even after I showed her that it was simply a chocolate bar, she repeatedly emphasized the “hotel policy” in a rigid and unnecessarily confrontational manner.

What made the interaction particularly surprising was that our group had been welcomed to use the lounge to play our own games, and we were actively patronizing the hotel—we had ordered coffee and desserts from the hotel that evening while enjoying time together. I certainly understand and respect reasonable hotel policies regarding outside food and beverages. However, there is a considerable difference between politely explaining a policy and making a guest feel as though they are being reprimanded over a chocolate bar.

I was taken aback by both the tone and handling of the situation. Given how friendly and accommodating the rest of the staff had been, this interaction felt especially out of character for the hotel and unfortunately detracted from an otherwise very enjoyable experience.

2026-08-22 • via Nuitee
J
Jake • couple • gb
9
Pros:

Excellent location and super comfy bed.

Cons:

The bathroom was very dark. Bar was not open

2026-08-22 • via Nuitee
J
Joffre • couple • ca
10
2026-08-21 • via Nuitee
J
Janeane • solo_traveller • us
10
Great place to stay
Pros:

The location is perfect. Shopping and restaurants are steps away. The staff were friendly. The valet staff were amazing - very helpful, friendly and courteous. We both had massages and they were so relaxing. Only one bartender when we went to the lounge for drinks but she was friendly, service was quick and she checked on us often. I highly recommend this hotel.

Cons:

Another room's Room service tray was left out in the hall all day, even after housekeeping came through. It was eventually picked up late evening or early morning. But that's the only dislike.

2026-08-20 • via Nuitee
O
Orit • extended_group • il
6
A too expensive hotel at a good location .
Pros:

The location was excellent.

Cons:

The bed was not comfortable, the pillows were too hard, it was too expensive, there was no free lobby ( the guy at the reception said not to sit too long at the lobby without ordering a drink😟)..

2026-08-16 • via Nuitee
F
FloridaRocket • NONE
2
Skip this place
Pros:

The housekeeper ran the vaccuum at 8am on Sunday morning in the hall. The front desk is not friendly and seemed to not care about the maid. The spa staff were nice

2026-08-13 • via Tripadvisor
4
468pega • NONE
2
Not Good
Pros:

Location - perfect
Rooms - FILTHY
Carpets - dirty/stained.
Value for a dirty room? No matter what you pay, a dirty room is unacceptable.
Valet staff - PERFECT
Room Service - on time and good although fries were "soggy"
Noise Level - not a problem.
Front Desk - not the most pleasant.

2026-08-11 • via Tripadvisor
T
Traveler20129617940 • NONE • Bal Harbour, Florida
10
Thanks Regency Portland
Pros:

The service is absolutely the best. We needed to ship something home for camp and unfortunately the stores had closed. The team at regency said no problem and shipped it for us. We appreciate that level of service. Thanks for always taking care of us when we stay in Portland.
My kids also love seeing John in the restaurant every summer….he always makes them feel special.

2026-08-11 • via Tripadvisor