Portland Regency Hotel & Spa

The housekeeper ran the vaccuum at 8am on Sunday morning in the hall. The front desk is not friendly and seemed to not care about the maid. The spa staff were nice

Location - perfect
Rooms - FILTHY
Carpets - dirty/stained.
Value for a dirty room? No matter what you pay, a dirty room is unacceptable.
Valet staff - PERFECT
Room Service - on time and good although fries were "soggy"
Noise Level - not a problem.
Front Desk - not the most pleasant.

The service is absolutely the best. We needed to ship something home for camp and unfortunately the stores had closed. The team at regency said no problem and shipped it for us. We appreciate that level of service. Thanks for always taking care of us when we stay in Portland.
My kids also love seeing John in the restaurant every summer….he always makes them feel special.

We loved the hotel. The rooms were comfortable, it was in a great location, walkable to everything we wanted to visit, the front desk and valet staff were amazing! We will definitely choose to stay again.

I don't usually write reviews, but I had to hop on and write a review of this hotel. My family and I had spent a few days in Boston and headed to Portland for one night, a very quick stay. On arrival, we were greeted with very warm staff at the doors and the desk. The charming man at the desk told us our rooms weren't ready yet, but we didn't worry as we wanted to explore the city. The hotel is in a great location, and is a 5-10 minute walk to all the restaurants and ports for dinner. The beds were perfect - I had an extremely good sleep. There was the usual city noise outside of the room, but as Londoners it is nothing new and it didn't bother us at all. The shower was easy to use, and I'm very grateful for the Molton Brown toiletries! The room was perfectly clean and tidied. One thing that the hotel offered us in the morning was a shuttle bus to the station and airport. This was perfect, as it meant we didn't have to spend time ordering an Uber, and the shuttle was shared with one other couple. The atmosphere was extremely warm and cosy, it felt like the staff genuinely wanted us to enjoy our stay. The hotel was worth the price, and it was more than we were expecting in reality for a one night stay. Thank you ! X

Great location on a very quiet street. Although the hotel’s dining room was closed for renovations, the hotel did expand the hours and the menu of their Garden Cafe across the street. We thoroughly enjoyed our relaxed meal in the guest garden setting. And the staff was friendly, helpful, and efficient.

Perfect location, walking distance to all the local must see places. Hotel staff was very polite and helpful. Best drinks in town. Very comfortable bed and clean hotel.

Amazing staff, responsive, friendly - Karen was a joy, free good coffee 12 o’clock checkout

The hotel exceeded our expectations. The staff was warm, friendly, and always willing to help, with special recognition to PDG at the front desk for providing exceptional service. The spa and gym were a wonderful bonus, offering a great place to relax and recharge. The restaurants served delicious food, and the hotel's location was perfect for exploring the area. Overall, it was an outstanding stay, and we would happily return.

Excellent charming hotel in a perfect walkable location! Clean spacious rooms. Great water pressure. Comfortable beds.

Incredible hotel experience. From the hotel staff to the cleanliness of the hotel. The Armory lounge downstairs is a must visit.

Awesome location for walking and exploring all Old Port has to offer. Then you return to a comfortable room for a quiet, restful stay.

My spouse and I stayed here in June 2025 and again in July of 2026. The staff (from check-in, valet, housekeeping, restaurant wait staff, etc.) are all very friendly, welcoming and helpful. The rooms are clean and spacious, with very comfortable beds. The air conditioning works like a champ, which seems more important each year. The location is perfect for easy walking access to the Old Port and arts districts. And the brunch is excellent.

We had a wonderful time at the Portland Regency. The room was clean, the staff friendly. The Spa was amazing and the restaurants were easy to get into and the food was very good. The location is convenient to a lot of good food, shopping, and sights... all within walking distance.

Has a great location for exploring the Old Port and downtown. Request a room with a deck for more space and time outside. Breakfast in the hotel dining room is great, especially if you have John as your server. Desk staff could work a bit on being more welcoming and friendly upon arrival, rather than almost indifferent. Also, the wifi was crappy to non-existent, requiring logging in again and again and then sometimes not getting in at all! Very frustrating. Valet staff were great and helped a lot with what turned out to be a dead battery in our rental car's fob.

Excellent location. The staff is super helpful. Beautiful giant rooms with balconies that overlook all the action! The spa was phenomenal. It was great having gym.