Portland Regency Hotel & Spa

Hotels
9 (975 reviews)
20 Milk Street , Portland , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and well-maintained hotel
Cons:
Late opening time for fitness center
Possibility of ending up in basement rooms

Categories

Cleanliness
9.25
The hotel is immaculately clean, emphasized in reviews.
Service
9.25
Staff is professional, cordial, and accommodating throughout various reviews.
Location
9.25
Conveniently located near shopping and dining in the Old Port area.
Room Quality
8.75
Rooms are comfortable and well-maintained; some guests noted issues with room selection.
Amenities
8.75
Amenities such as the steam room and hot tub are praised, but fitness center hours may need improvement.
Value for Money
8.75
Overall good value, considering the quality of services and amenities.
Food and Beverage
8.75
Service and food were outstanding according to the meeting planner's experience.
Overall Experience
9.25
Guests consistently express satisfaction and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 18:52

Property Description

Luxurious Amenities
The Portland Regency Hotel and Spa offers an array of upscale amenities including an on-site fitness center, steam rooms, hot tubs, and a full-service day spa for ultimate relaxation and rejuvenation.

Culinary Delights
Indulge in delectable American-styled seafood dishes crafted from fresh local Maine ingredients at Eighteen95 restaurant. For a more casual experience, head to the Armory Lounge for pub food, a variety of beers, cocktails, and wines.

Comfortable Accommodations
Relax in well-appointed rooms featuring modern conveniences such as a flat-screen TV, complimentary Wi-Fi, and an iPod docking station. Start your day right with a cup of complimentary morning coffee available in the lobby.

Experience luxury, fine dining, and comfort at the Portland Regency Hotel and Spa. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PWM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 975 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
L
Libby • couple • us
10
2026-01-30 • via Nuitee
M
Melissa • couple • us
10
Great staff everyone was so pleasant & helpful.
Pros:

The lobby bar was truly special.

Cons:

Nothing

2026-01-26 • via Nuitee
B
Britney • extended_group • us
8
Beautiful
Pros:

We loved the location and the history behind it

Cons:

Only thing we weren’t too fond over was that the hot tub closed at 6pm

2026-01-25 • via Nuitee
K
Keery • couple • us
10
Everything we look for and why we always go back!
Pros:

Attentive and friendly staff, excellent location.

Cons:

Absolutely nothing

2026-01-25 • via Nuitee
H
Hudsyn Paige • couple • us
10
Pros:

Spa was amazing, perfect location and the food was also great. Everyone was very friendly too🙏

2026-01-23 • via Nuitee
C
Carol • couple • us
9
2026-01-19 • via Nuitee
N
Najelah • extended_group • us
10
Memorable stay for physical and mental relaxation in Historic Old Portland, Maine.
Pros:

Amazing staff. Great location. Magnificent Spa services. Clean rooms. Complimentary shuttle service to and from airport. 3 charming delicious restaurants on site. Highly recommended!!!

2026-01-19 • via Nuitee
H
Helena • extended_group • us
7
A decent stay, but bring your own sheets if you don't sleep well on polyester (and maybe pillow!)!
Pros:

Staff is great, and the rooms are reasonably comfortable and well-appointed for the value. Location is terrific. The lounge is very nice; not too sterile.

Cons:

This is the third time I've stayed there (for medical visits) and all three times an alarm has gone off, waking us prematurely. Pretty aggravating. Seems that the cleaning staff should add that to their list. And while the sheets are soft (only the first time there was a shiny sleazacron, cheap immitation satin?!?!?), they are polyester, and the pillows are lumpy. (I brought my own cotton sheets these last two times!)

2026-01-19 • via Nuitee
E
eric • couple • us
9
Had a relaxing stay with a very good night cap at the bar
Pros:

Friendly and helpful

Cons:

NA

2026-01-19 • via Nuitee
J
Jack • couple • us
9
Delightful as we had a view of the park lot Christmas tree
Pros:

Coffee in lobby at 0600

Cons:

Nothing

2026-01-07 • via Nuitee
E
ellenbL5803PV • NONE • Andover, Massachusetts
10
Highly recommend
Pros:

Location was great…within close proximity to many bars, restaurants and retail stores. Hotel is beautifully maintained . Room was very clean, quiet and comfortable. Restaurant food for breakfast was very good. Staff friendly.

2026-01-03 • via Tripadvisor
H
Heather • couple • us
7
2026-01-03 • via Nuitee
B
bethl820 • Couples • Medway, Massachusetts
8
The Portland Regency Hotel
Pros:

We had stayed at the Regency a couple of other times but this stay, we got a promotional special (breakfast and parking included) this winter. The hotel continues to be lovely and our room (downstairs) was spacious and comfortable. The bathroom was clean and large as well. The staff was helpful, polite and courteous. We were disappointed that the Whiskey bar was closed while we were staying. If you eat breakfast, be ready for a long wait. The host and server were polite, but it took a very long time (both days) for breakfast to arrive. The food was delicious (malted pancakes with blueberries mixed in and the eggs Benedict). Also, the server asks if you would like coffee (before we even look at the menu) and then find out it cost $5.00! We went elsewhere for our massage, as the spa treatments seem very expensive. We look forward to going back to Portland in better weather, so, a mixed review!

2026-01-02 • via Tripadvisor
J
jenaleed2023 • NONE
10
Amazing Relaxation Solo Retreat
Pros:

Amazing getaway retreat for families, couples or solo ! From the fireplace in the lounge, to the Armory Restaurant and the access to their amazing spa. It’s a must for a 1-2 night reset getaway. Added bonus location location!! Close to all the Old Port shops and amazing eats! And the staff are all so friendly to our dogs!

2026-01-02 • via Tripadvisor
C
Chechile • couple • us
9
We had a very nice overnight! I’d recommend it.
Pros:

I don’t usually prefer hotel restaurants partly because we line to explore local flavors but, because it was frigid outside and we weren’t familiar with the area we had dinner and breakfast in house. Both were very, very good! A happy surprise!

Cons:

There is no on site parking. We used valet parking.

2026-01-01 • via Nuitee
C
Chechile • couple • us
9
2026-01-01 • via Nuitee
C
Cheryl • family_with_children • us
10
2025-12-30 • via Nuitee
S
Sharon • couple • us
10
Was amazing
Pros:

Coziness

Cons:

Kids were running above us but it’s ok Christmas time not a major complaint to hotel

2025-12-28 • via Nuitee
A
Andrew • couple • us
8
Pros:

Excellent location

2025-12-28 • via Nuitee
M
Mark • couple • us
10
A classic overnight for a Christmas getaway before the holiday started.
Pros:

Great vibe of a classic hotel and an excellent location to walk the old section of the city.
Park your car and forget it.

2025-12-22 • via Nuitee