Hilton Garden Inn Bend

Hotels
•
Hilton Garden Inn
9 (299 reviews)
425 Southwest Bluff Drive , Bend , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Parking fee
Outdated facilities
No breakfast included

Categories

Cleanliness
8.71
Some reviews mentioned cleanliness issues like a dirty carpet and the missing bar of soap.
Service
9.68
Many reviews highlighted friendly and helpful staff.
Location
9.72
Several reviews praised the excellent location of the hotel.
Room Quality
8.67
Comments indicated outdated rooms and maintenance issues, such as a faulty toilet flush.
Amenities
9.2
The presence of a workout room and hot tub were mentioned positively.
Value for Money
8.16
Concerns were raised about parking fees and outdated facilities affecting perceived value.
Food and Beverage
8.21
No breakfast included was noted by several guests.
Overall Experience
9.68
Overall sentiment indicates satisfaction with the stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:40

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay in our Oregon hotel, featuring an indoor pool, hot tub, and an on-site restaurant serving delicious American cuisine.

Spacious Rooms: Unwind in our guest rooms equipped with a 42-inch flat-screen TV, free Wi-Fi, microwave, refrigerator, and scenic balconies in select rooms.

Convenience at Your Fingertips: Benefit from our 24-hour reception, business center, and fitness facility, ensuring all your needs are met during your stay.

Experience the best of Bend at Hilton Garden Inn Bend. Book now for a delightful and memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 299 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 9.68
J
Jay • couple • kg
9
Cons:

They charged 20 dollars to have your car parked in there lot.

2026-01-20 • via Nuitee
E
Elizabeth • couple • us
8
2026-01-19 • via Nuitee
A
Albert • extended_group • us
8
Cons:

For a hotel costing $300+ a night, charging for a bottle of water is pretty tacky

2026-01-19 • via Nuitee
M
Michele • family_with_children • us
8
Very nice, clean & quiet. We really enjoyed our stay.
Pros:

It’s centrally located which makes it close to just about everything we were there to do.

Cons:

The elevator is extremely SLOW

2026-01-12 • via Nuitee
M
Mike • couple • us
10
2026-01-02 • via Nuitee
M
Mills • couple • us
10
We will return
Pros:

Clean room, nice people, location, hot tub, plenty of parking

Cons:

no breakfast included

2025-11-20 • via Nuitee
4
405lindsaym • Couples
10
Loved it!
Pros:

This place is really great, In the midst of Bend's "Old Mill District." You can easily stroll through plazas filled with upscale stores and enjoy an easy walking trail that runs along the river. I think there is also a concert venue too. We arrived on Halloween. We joined a healthy crowd down along the river and watched folks in costumes on stand up paddle boards going past -- singing and calling out to all of us on the shore. Fun, especially for families. This hotel is part of a chain and is not a boutique hotel. But it makes up for that with excellent service and really clean, comfortable rooms. Staff members were VERY helpful Good fitness center and indoor pool. The only thing that could be improved is the morning breakfast buffet. The hot food needs to be kept hotter.

2025-11-18 • via Tripadvisor
D
Deborah • family_with_children • us
10
Was very pleasant. Staff in all areas were awesome. Friendly and helpful. Great customer services
Pros:

Clean. Good location

Cons:

Nothing

2025-10-26 • via Nuitee
T
Todd • couple • us
10
2025-10-20 • via Nuitee
P
Patrick • solo_traveller • us
7
I liked the location and the hotel was clean and had a nice workout room. Most hotels in Bend don’t charge for parking
Pros:

Great location!

Cons:

Only 1 elevator.

2025-10-13 • via Nuitee
J
John
8
Pros:

was a good stop close to the mill district nice hotel good value

2025-10-13 • via Nuitee
D
Dale • partner
8
Pros:

Overall a great place. The bed was an extreme issue. Not a very supportive mattress. Neither my wife or myself cared for it at all.

2025-10-06 • via Nuitee
M
Mike
8
Pros:

No room safe - really?

2025-10-06 • via Nuitee
J
John • couple • au
10
Very comfortable stay thanks.
Pros:

Great helpful staff.

Cons:

Aircon was stuck on snd controls did not work. I chose not to bother staff overnight.

2025-10-04 • via Nuitee
M
Martin • partner
8
Pros:

Property is in a nice area of Bend. However, it is getting a bit tired and the owners charge a very premium price. Additionally, the property imposes a $20/night parking surcharge that is not disclosed. The breakfast at $14/pp is quite high for the area.

2025-10-03 • via Nuitee
M
Marla
4
Pros:

Check in staff seemed overworked and stressed out. He said my room number out loud which I hate.

2025-10-03 • via Nuitee
D
David
6
Possibly ok for one night.
Pros:

Great location and friendly staff. Outdated hotel stuck in the 90s. Entire place musty. No way to steam services like Netflix, etc on small tv. Breakfast not included like similar hotels in area. $20 parking per night. Bathroom clean but very worn. King bed room not spacious. Paid for river view but really was not visible from 2nd floor. Ice machine broken on the floor.
For the money, if location is not essential like for a concert across the river, select elsewhere where hotel is up to date and roomier. We have experienced better in the area.
Again friendly folks but misses the mark for the money.

2025-09-27 • via Nuitee
C
CYNTHIA
8
Pros:

The room was just fine, although they forgot to leave a bar of soap. Upon check-in, they could not make keys. So that was the only problem. After we came back from dinner, we were able to obtain keys.

2025-09-24 • via Nuitee
R
Robert • partner
6
Pros:

I would title this review " why I would not stay at the Hilton, Bend Oregon" again.
As far as this hotel is concerned, aside from the location, the overall experience was disappointing.
My partner and I stayed for 4 days, and requested a suite as we prefer extra room and privacy for our work and sleep habits. The suite in the Hilton is large enough and actually has a loft which was very attractive.
Other than adequate space, however, there were several things which seemed inadequately supervised. The following is a list in no particular order.
1. Immediately upon entering the room we noticed that the toilet was exceedingly difficult to flush. After removing the lid I discerned that the flusher control was very worn. We were able to use it during our stay, with each flush requiring wrist strain, but we do not like service personnel in our room during a stay, so we made the best of it. This should have been addressed by your staff, who surely flush the toilet between guests.
2. The 2 story room has a large upper window with electric controls of the shade. These were inoperative. Again, this was so obvious that I was actually amazed that the staff were surprised when I informed them of the problem. Again, I did not want workmen in the room with ladders, equipment etc. so we made do with eye shades. How was this not noticed and fixed?
3. The carpet was deeply filthy, although superficially vacuum cleaned.
4. a hallway sink outside the bathroom is clumsy and outdated

2025-09-23 • via Nuitee
A
Ardis Joy • partner
8
Pros:

Hilton decided to charge $20 for parking. Bend is a small city, other hotels in the area do not charge for parking, and space is ample for parking lots. We will not stay at this Hilton hotel again. The excuse was that concert goers might park there. So give guests a parking pass.

2025-09-21 • via Nuitee