Hilton Garden Inn New Orleans French Quarter/CBD

Hotels
•
Hilton Garden Inn
7.8 (1981 reviews)
821 Gravier Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Inadequate room conditions

Categories

Cleanliness
6.05
Noted issues with cleanliness, including human feces in stairwell and stains in the room.
Service
9.05
Friendly and helpful staff recognized, but mixed experiences due to management's response to theft.
Location
9.55
Multiple mentions of great location, particularly in relation to attractions and convenience.
Room Quality
7.05
Concerns raised about room conditions, such as unavailability of booked room and issues with room amenities.
Amenities
6.55
Pool was advertised as heated but was too cold, and general deterioration noted regarding facilities.
Value for Money
7.55
Perceived value affected by room quality and cleanliness issues.
Food and Beverage
8.55
Food was positively reviewed, though service issues were noted.
Overall Experience
8.05
Mixed experiences; wonderful moments overshadowed by serious incidents and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:56

Property Description

Modern Comfort and Convenience
Experience the perfect blend of modern amenities and exceptional service at Hilton Garden Inn New Orleans-French Quarter/CBD. The guestrooms are equipped with the latest technologies to ensure a comfortable stay, including in-room microwaves and refrigerators.

Prime Location
Situated in the heart of New Orleans' business district, our hotel offers easy access to the city's most famous attractions. From the vibrant Bourbon Street to the historic St. Charles Avenue streetcar, guests can explore the best of the city within walking distance.

Relaxation and Dining
Unwind after a busy day by taking in city views from our rooftop swimming pool or listening to music on our in-room MP3 compatible radios. Indulge in delicious meals at our on-site restaurant or grab snacks from the convenience store. Your ideal New Orleans getaway awaits at Hilton Garden Inn.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

7.8
Based on 1981 reviews
Cleanliness: 6.05
Service: 9.05
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
D
Devis • solo_traveller • it
10
2026-02-10 • via Nuitee
C
Christine • solo_traveller • us
1
It was ok won't be back
Pros:

Breakfast was pretty good , self parking was pretty efficient

Cons:

Loud , a/c wasn't working / took me a day to get moved to a new room bc all rooms sold out so I had to sleep in a hot room all night , frat boy stayed on the same floor so they were beating on random doors

2026-02-10 • via Nuitee
T
TheDanaMcGeehan • Family • Woodbridge, Prince William County, Virginia
10
Wonderful Service!!
Pros:

The hotel is centrally located to several points of interest. Our room was clean and quiet.
While staying there, I accidentally requested a package be delivered to the hotel. As it was late to be delivered, it arrived after we left. Lesley Blatcher at the front desk bent over backwards to get my package to me. I appreciate her efforts as well as the attention paid to us by the rest of the ladies at the front desk. They were lovely and do hrlpful!

2026-02-04 • via Tripadvisor
S
Shannon • couple • us
10
Clean and great location. Price was good as well.
Pros:

Location

Cons:

N/a

2026-01-25 • via Nuitee
B
Bartz • couple • us
10
It was a nice experience and I enjoyed it a lot.
Pros:

The location and the rooms were nice

Cons:

Beds could be better.

2026-01-24 • via Nuitee
A
Apostle Aaron • couple • us
10
2026-01-24 • via Nuitee
W
Wright • couple • us
9
2026-01-21 • via Nuitee
M
Montayshia • couple • us
10
2026-01-20 • via Nuitee
L
Lauren • couple • us
5
I will call to ask about king bed sizes in the future
Pros:

Location. Friendly staff.

Cons:

The king beds aren't real king beds. They are "European Kings" which is roughly 10 inches smaller than a US King. VERY disappointed, as this is not advertised. Room was beat up. Carpet stains. Stains on wall. Water rings on wood furniture. Poor layout.

2026-01-20 • via Nuitee
M
Mildred • couple • us
3
Pros:

over all everything was ok

Cons:

it was suppose to have been two queen siz bed but they were not it was two full size, and toilet was too low to the floor and the air condition was not working to good because during the night it would get so hot in the room.

2026-01-20 • via Nuitee
C
Chaniaya • couple • us
4
2026-01-19 • via Nuitee
C
Chad • couple • us
10
2026-01-19 • via Nuitee
J
Jerry • solo_traveller • us
1
2026-01-19 • via Nuitee
Y
Yanilda • solo_traveller • us
10
Excellent
Pros:

Amazing service. I was only here for 2 nights but the staff was the best!

2026-01-19 • via Nuitee
T
Tate • solo_traveller • us
10
2026-01-19 • via Nuitee
L
Lakreasha • extended_group • us
9
2026-01-19 • via Nuitee
E
EVITA • couple • us
3
Awful
Pros:

Location

Cons:

The room was very nasty.

2026-01-19 • via Nuitee
C
Chad • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Juan-Marc • solo_traveller • gb
7
Overall good experience
Pros:

The room was spacious

Cons:

The room aircon was FULL of dust - very dirty

2026-01-19 • via Nuitee
E
Elissa • extended_group • us
1
Pros:

No

Cons:

El aire estaba malo

2026-01-19 • via Nuitee