Hilton Garden Inn New Orleans French Quarter/CBD

Hotels
•
Hilton Garden Inn
7.8 (2060 reviews)
821 Gravier Street , New Orleans , us
+1 504-324-6000

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Inadequate room conditions

Categories

Cleanliness
6.05
Noted issues with cleanliness, including human feces in stairwell and stains in the room.
Service
9.05
Friendly and helpful staff recognized, but mixed experiences due to management's response to theft.
Location
9.55
Multiple mentions of great location, particularly in relation to attractions and convenience.
Room Quality
7.05
Concerns raised about room conditions, such as unavailability of booked room and issues with room amenities.
Amenities
6.55
Pool was advertised as heated but was too cold, and general deterioration noted regarding facilities.
Value for Money
7.55
Perceived value affected by room quality and cleanliness issues.
Food and Beverage
8.55
Food was positively reviewed, though service issues were noted.
Overall Experience
8.05
Mixed experiences; wonderful moments overshadowed by serious incidents and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:56

Property Description

Modern Comfort and Convenience
Experience the perfect blend of modern amenities and exceptional service at Hilton Garden Inn New Orleans-French Quarter/CBD. The guestrooms are equipped with the latest technologies to ensure a comfortable stay, including in-room microwaves and refrigerators.

Prime Location
Situated in the heart of New Orleans' business district, our hotel offers easy access to the city's most famous attractions. From the vibrant Bourbon Street to the historic St. Charles Avenue streetcar, guests can explore the best of the city within walking distance.

Relaxation and Dining
Unwind after a busy day by taking in city views from our rooftop swimming pool or listening to music on our in-room MP3 compatible radios. Indulge in delicious meals at our on-site restaurant or grab snacks from the convenience store. Your ideal New Orleans getaway awaits at Hilton Garden Inn.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

7.8
Based on 2060 reviews
Cleanliness: 6.05
Service: 9.05
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
D
Daniel • solo_traveller • mx
9
Pros:

Limpieza, orden, instalaciones, gym y terraza.

Cons:

Que han tardado en regresar mi deposito.

2026-07-25 • via Nuitee
K
kimberly lowe • solo_traveller • us
10
Pros:

If you can stand the humidity everything is in walking distance. The staff was absolutely wonderful. Shootout to the employee at the front desk who is due in September, congratulations and we loved your service ❤️ 👏🏾

2026-07-23 • via Nuitee
M
Michael • solo_traveller • us
1
Pros:

Nothing

Cons:

Took my money wasn't able to get a room just put a 700 dollar hold on my card , and couldn't book had to get another hotel

2026-07-21 • via Nuitee
C
Carah • extended_group • us
6
2026-07-21 • via Nuitee
M
Madella • couple • us
4
The location was great was the hotel need some upgrades
Pros:

Location

Cons:

Bed not comfort
Furniture old
Tv has no cable only 6 channels
Shower was dirty

2026-07-19 • via Nuitee
J
Jane • family_with_children • us
10
2026-07-17 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-07-13 • via Nuitee
G
Gearlvina • family_with_children • us
2
BAD
Pros:

Pool was nice

Cons:

Dirty bedding staff never replaced called multiple times, Asked for extra towels staff refused, AC was broken, staff switched our room on day 2 door on new room & door kept jamming.

2026-07-12 • via Nuitee
J
Jermoni • couple • us
10
Pros:

The staff was very friendly and helpful

2026-07-12 • via Nuitee
A
AlexandraRud. • solo_traveller • us
10
2026-07-10 • via Nuitee
M
Marcela • couple • us
10
Overall great for price and area!
Pros:

Location, cleanliness, friendly staff.

Cons:

The view. Our windows was facing inside towards other rooms windows, no city or street view. Parking is an issue too to be honest.

2026-07-05 • via Nuitee
M
Miranda • couple • us
10
2026-07-03 • via Nuitee
T
Tameka • solo_traveller • us
10
2026-06-30 • via Nuitee
K
KaTonya • couple • us
4
It was a okay stay, because it was just one night
Pros:

Convenient

Cons:

Kept hearing loud noises from pipes, toilet and a hot water heater, bed making loud noises when you sit or move in the bed

2026-06-29 • via Nuitee
C
Cruz0790 • solo_traveller • us
5
Pros:

Close to the quarter

Cons:

Mini fridge was filthy, curtain rod broken, a/c didn't work,

2026-06-29 • via Nuitee
S
sharrongeg • Family • Henderson, Nevada
4
Run down hotel, but friendly staff
Pros:

While the location and price worked for us, I would not stay here again. Although the staff was very friendly (except for the breakfast people), the hotel is old and run down. Stained carpets, damage in bathroom, super loud A/C and just plain ugly - we did not hang out in our 1 bedroom suite at all.

As a Forever Diamond HHonors members, we did receive coupons for breakfast, but only tried it once during our 4 night stay. The staff at the restaurant were not friendly and the food was terrible….and you can forget trying to get a glass of water.

Front desk staff was quite nice.

2026-06-26 • via Tripadvisor
E
Eng Hooi, Nick • solo_traveller • my
10
Perfect location, good value, staffs well trained.
Pros:

Proximity to all the happening places and restaurants

Cons:

It seems there is another hotel by the same name located 1.5km away, so confusing

2026-06-25 • via Nuitee
T
Tonya GB • solo_traveller • us
8
2026-06-24 • via Nuitee
M
Marcus • solo_traveller • nl
9
2026-06-24 • via Nuitee
W
will • couple • us
10
Pros:

I loved everything

Cons:

the wifi didnt work

2026-06-22 • via Nuitee