Hilton Garden Inn New Orleans French Quarter/CBD

Hotels
•
Hilton Garden Inn
7.8 (2001 reviews)
821 Gravier Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Inadequate room conditions

Categories

Cleanliness
6.05
Noted issues with cleanliness, including human feces in stairwell and stains in the room.
Service
9.05
Friendly and helpful staff recognized, but mixed experiences due to management's response to theft.
Location
9.55
Multiple mentions of great location, particularly in relation to attractions and convenience.
Room Quality
7.05
Concerns raised about room conditions, such as unavailability of booked room and issues with room amenities.
Amenities
6.55
Pool was advertised as heated but was too cold, and general deterioration noted regarding facilities.
Value for Money
7.55
Perceived value affected by room quality and cleanliness issues.
Food and Beverage
8.55
Food was positively reviewed, though service issues were noted.
Overall Experience
8.05
Mixed experiences; wonderful moments overshadowed by serious incidents and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:56

Property Description

Modern Comfort and Convenience
Experience the perfect blend of modern amenities and exceptional service at Hilton Garden Inn New Orleans-French Quarter/CBD. The guestrooms are equipped with the latest technologies to ensure a comfortable stay, including in-room microwaves and refrigerators.

Prime Location
Situated in the heart of New Orleans' business district, our hotel offers easy access to the city's most famous attractions. From the vibrant Bourbon Street to the historic St. Charles Avenue streetcar, guests can explore the best of the city within walking distance.

Relaxation and Dining
Unwind after a busy day by taking in city views from our rooftop swimming pool or listening to music on our in-room MP3 compatible radios. Indulge in delicious meals at our on-site restaurant or grab snacks from the convenience store. Your ideal New Orleans getaway awaits at Hilton Garden Inn.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

7.8
Based on 2001 reviews
Cleanliness: 6.05
Service: 9.05
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
J
Jorge • couple • us
10
2026-04-17 • via Nuitee
R
Rashee • family_with_children • us
9
2026-04-16 • via Nuitee
D
Dorothea • extended_group • us
9
My stay was great, and I was given an extra hour to check out.
Pros:

I didn't have breakfast. The location was great

Cons:

A little more light in the room.

2026-04-14 • via Nuitee
S
Sadie • couple • us
1
No towels at all. Couldn’t check in until 7pm.
2026-04-13 • via Nuitee
M
Marcus • couple • us
10
Pros:

Staff was accommodating and super friendly.

2026-04-10 • via Nuitee
M
Michelle • couple • us
6
I plan to return to New Orleans, and I'm not sure I would stay here again.
Pros:

The location was convenient and the price was reasonable for the area.

Cons:

Having the lobby on the 11th floor is inconvenient. The bed was too hard. The pool was freezing - part of the reason I chose this hotel was for the pool and we couldn't use it. Our room was only cleaned twice during the 5 days we were here. I wish you offered a free continental breakfast. But since you don't, why not offer an inexpensive breakfast? $15 for a breakfast sandwich is outrageous!

2026-04-09 • via Nuitee
J
Joseph • couple • us
10
Pros:

The location was close to everything we wanted to see and do.

2026-04-08 • via Nuitee
L
Lozano • solo_traveller • us
10
2026-04-07 • via Nuitee
C
Calle • solo_traveller • co
1
Me decepcionó el HILTON
Pros:

Nada

Cons:

Todo, difícil la entrada, viejo, sucio, algunas personas de cocina y recepción desagradables, el aseo horrible.

2026-04-05 • via Nuitee
U
uvaldo • extended_group • us
10
2026-04-05 • via Nuitee
H
Hansberry • couple • us
7
2026-04-05 • via Nuitee
T
Toni • couple • us
3
Pros:

They over charged me for things I didn’t buy

2026-03-30 • via Nuitee
D
davemZ429SR • Friends getaway
8
No Earth-Shattering Issues, but minor issues nonetheless
Pros:

Reviews are all over the place for this hotel, and admittedly we experienced some of the good and some of the bad on our recent visit.

At check-in (we arrived well after the 4:00 pm check-in time), we asked if we could have adjoining rooms, or at least rooms on the same floor. After some maneuvering, they managed to find us two rooms on the same floor, but only one was "ready" and it would take a few minutes to get the other ready, so the 4 of us went to the room that was "ready" to wait for the second room.

First thing we did was open the mini-fridge to put some drinks in and found a semi-warm refrigerator with a couple of boxes of the previous tenants' leftovers, so first impression of a "ready" room wasn't great. It was mostly cleaned, but you would think emptying the mini-fridge would be on the checklist!

It took MUCH longer than just a few minutes...and several calls and trips to the front desk...for them to get the second room ready, but we were finally able to get in to the second room.

I do want to say at this point that everyone at the desk and every staff member we dealt with were absolutely friendly, professional and doing their best to be helpful, but it felt like they need some new processes in place...it felt a little haphazard and chaotic.

Over the rest of out 3-night stay we ran into issues of no towels or not enough towels left in the rooms, no coffee in the rooms, empty product (body wash, shampoo, etc.) bottles that were not checked and refilled. Nothing earth-shattering or even close to ruining our vacation...just several minor things that added up to a bit of disappointment.

As far as location, it's far enough from the madness of Bourbon Street that it's quiet and peaceful, but still close enough to walk into that madness if you're in the mood. There's a pretty decent view from the pool deck on the roof. There are several good restaurants and local bars nearby so that you don't HAVE to go into the Quarter if you don't feel like it.

In my opinion, the overall 3.9 star rating this hotel has is probably pretty close. The hotel itself is fairly nice and I personally never had any issues with any of the staff I dealt with the whole time...they were all dong their very best. It just felt like it could use some overall management improvements.

I'd stay there again, but it probably wouldn't be my very first choice.

2026-03-25 • via Tripadvisor
P
Pamela • solo_traveller • us
5
Pros:

Location

Cons:

It appeared dirty

2026-03-23 • via Nuitee
C
Capri • couple • us
10
My stay was excellent
Pros:

The location was perfect and the staff was very friendly and helpful.

Cons:

There wasn’t anything I didnt like

2026-03-22 • via Nuitee
L
LauraVER88 • Couples • Jackson, Mississippi
2
Non-existent stay
Pros:

We got to the hotel at 4:00pm and were told there were not rooms ready. They had no clean linens and couldn’t tell us when a room would be ready. We waited an hour and 1/2 before asking them to cancel our reservation and checked into the Hampton Inn on Canal. They had a room right away for us and took good care of us.

2026-03-19 • via Tripadvisor
T
Tyler • extended_group • us
1
Cons:

The property staff and manager were no help at all. Were not accommodating or helpful. It was a waste of my money and I will make sure to let others know to not book here!

2026-03-19 • via Nuitee
D
Desiree • couple • us
10
2026-03-19 • via Nuitee
C
Carter • couple • us
8
The hotel was amazing. The valet parking horrible
Pros:

The hotel staff was friendly and the room was beautiful. The 3 rd party valet was horrible ,rude,disrespectful and ruined my door. The brown skin skinny girl with wavy hair was rude and disrespectful and so was the brown skinned thick dude with curly hair. They are a 3 rd party valet parking so they don’t care about your experience. They also use the customers cars to go to the store

Cons:

The valet parking 3 rd party vendor

2026-03-16 • via Nuitee
A
Andreia • solo_traveller • us
8
Good hotel and staff
Pros:

Very good breakfast options and convenient dinner

Cons:

Room smell , like cigarettes

2026-03-14 • via Nuitee