Petit Palace Arenal

Hotels
•
Petit Palace Hoteles
8.6 (4597 reviews)
Arenal, 16 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Central location
Polite staff
Excellent breakfast
Cons:
Small rooms
Cleanliness issues
Noise from adjacent rooms

Categories

Cleanliness
8.18
Multiple mentions of cleanliness, but some reviews indicated issues with water pressure and odors.
Service
9.15
Positive feedback regarding helpful staff and service provided in emergencies.
Location
9.19
Many reviews mentioned the excellent location close to tourist attractions.
Room Quality
7.64
Discussions about room size and comfort; some rooms had specific complaints.
Amenities
8.17
Basic amenities mentioned; further improvements suggested such as kettle in rooms.
Value for Money
8.63
General agreement that the price matched the experience, despite minor issues.
Food and Beverage
9.18
Breakfast buffet received high praise in multiple reviews.
Overall Experience
8.65
Despite minor setbacks, reviews collectively express a satisfied overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:06

Property Description

Central Location in Puerta del Sol District
Set in Madrid's bustling Puerta del Sol district, Petit Palace Arenal offers a prime location just minutes away from key Metro Stations. The historic building retains its charm with original features, providing a unique stay experience.

Modern Rooms and Amenities
Enjoy comfortable rooms with flat-screen TVs and contemporary decor at Petit Palace Arenal. Indulge in a buffet breakfast at the hotel's restaurant under a charming vaulted ceiling. Free WiFi and bicycle rentals are also available, ensuring a convenient and enjoyable stay.

Convenience and Accessibility
With a 24-hour reception and nearby access to bars, restaurants, museums, and theatres, Petit Palace Arenal offers both convenience and entertainment for guests. Benefit from reduced parking rates and easy access to Barajas Airport for a seamless travel experience.

Book now for a memorable stay at Petit Palace Arenal in the heart of Madrid's vibrant district!

Important information:

Depending on the season, air conditioning or heating is provided.

When traveling with pets, please note that an extra charge of EUR 25 per pet, per stay applies.

When booking more than 5 rooms, different policies and additional supplements may apply.

When booking more than 10 nights, different policies and additional supplements may apply.

Please note that all Special Requests are subject to availability and additional charges may apply.

The property will send guests online check-in instructions 7 days prior to arrival.

Guests wishing to use the airport shuttle must contact the hotel prior to arrival. This service carries an additional charge.

This property does not allow smoking, illegal substances, stag/hen parties, parties or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4597 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 8.65
B
Bekbachy • solo_traveller • ma
10
Pros:

Très bon séjour. Hôtel propre, personnel accueillant et serviable, chambres confortables et excellente localisation. Tout était à la hauteur de nos attentes. Je recommande sans hésitation.

2026-06-06 • via Nuitee
A
Andrew • couple • gb
10
2026-06-06 • via Nuitee
H
Hofmann • solo_traveller • ch
8
Pros:

Great location

Cons:

Room on the smaller side

2026-06-05 • via Nuitee
A
antonella • couple • ca
9
2026-06-05 • via Nuitee
R
ROSA MORENO • family_with_children • us
9
Pros:

The location is excellent, but the breakfast is the reason I would return to that place. Very close to the tourist zone. You can experience Madrid’s unique atmosphere from there.

2026-06-05 • via Nuitee
E
Ernesto • couple • it
9
2026-06-04 • via Nuitee
M
Murat • family_with_children • tr
9
2026-06-04 • via Nuitee
F
Fernando • solo_traveller • uy
8
Excelente ubicación y habitaciones cómodas , limpias y silenciosas
Pros:

Excelente ubicación para paseos y compras. Muy cerca de todo y habitaciones muy limpias y cómodas.
El personal simpático y atento

Cons:

El ascensor principal estuvo fuera de servicio durante toda mi estadía.
Sólo pudo utizarse el de servicio (pequeño y lento)

2026-06-03 • via Nuitee
A
Andrei • couple • ro
10
Pros:

Localizarea centrala aproape de toate punctele de interes. Camera mare. Mic dejun foarte bun.

2026-06-03 • via Nuitee
A
anne • couple • it
8
2026-06-02 • via Nuitee
G
Giulio Bosisio • solo_traveller • it
8
2026-06-02 • via Nuitee
A
Akyildiz • couple • tr
7
Good location in the center of the city
Pros:

Good location, right in the center. Helpful staff.

Cons:

The elevator wasn't working the 3 days that we were there.

2026-06-01 • via Nuitee
A
Anderson • extended_group • us
9
Great location, kind staff.
Pros:

Location was great.

Cons:

The trash can was broken and had a sharp metal pieces exposed. The AC didn’t work in the first night.

2026-06-01 • via Nuitee
N
Nezaket Ezgi • solo_traveller • tr
8
2026-05-31 • via Nuitee
A
Aleynanur • couple • tr
7
Güvenli ve temizdi iki gün kaldık yeterliydi
Pros:

Temiz ve güvenliydi. Konumu çok iyi bir noktada her yere çok yakın ulaşım kolay.

Cons:

Odalar çok küçük bu yüzde içeriye yerleşmek çok zor. Ayrıca koridorda yürüyen her kesin sesi içeri geliyor. Konuşmalar, sesler gece özellikle rahatsız edici.

2026-05-31 • via Nuitee
C
Carolina • couple • cr
10
2026-05-31 • via Nuitee
I
Ivana • couple • ar
9
2026-05-28 • via Nuitee
L
LUIS ALBERTO • solo_traveller • ar
10
Pros:

La ubicación y la amplitud de la habitación y del baño.

Cons:

El ascensor.

2026-05-28 • via Nuitee
P
Patricio • couple • es
4
Ve a otro
Pros:

La habitación y la ubicación

Cons:

La atención, el desayuno, ascensor averiado, sin cambio para pagar en recepción….

2026-05-28 • via Nuitee
P
Paola • couple • it
9
Vicino a tutto quanto mi interessava a Madrid
Pros:

La posizione, la camera spaziosa e pulita e la colazione in una location bellissima

Cons:

L’ingresso e la hall che non danno una buona prima impressione

2026-05-27 • via Nuitee