Petit Palace Arenal

Hotels
•
Petit Palace Hoteles
8.6 (4670 reviews)
Arenal, 16 , Madrid , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Central location
Polite staff
Excellent breakfast
Cons:
Small rooms
Cleanliness issues
Noise from adjacent rooms

Categories

Cleanliness
8.18
Multiple mentions of cleanliness, but some reviews indicated issues with water pressure and odors.
Service
9.15
Positive feedback regarding helpful staff and service provided in emergencies.
Location
9.19
Many reviews mentioned the excellent location close to tourist attractions.
Room Quality
7.64
Discussions about room size and comfort; some rooms had specific complaints.
Amenities
8.17
Basic amenities mentioned; further improvements suggested such as kettle in rooms.
Value for Money
8.63
General agreement that the price matched the experience, despite minor issues.
Food and Beverage
9.18
Breakfast buffet received high praise in multiple reviews.
Overall Experience
8.65
Despite minor setbacks, reviews collectively express a satisfied overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:06

Property Description

Central Location in Puerta del Sol District
Set in Madrid's bustling Puerta del Sol district, Petit Palace Arenal offers a prime location just minutes away from key Metro Stations. The historic building retains its charm with original features, providing a unique stay experience.

Modern Rooms and Amenities
Enjoy comfortable rooms with flat-screen TVs and contemporary decor at Petit Palace Arenal. Indulge in a buffet breakfast at the hotel's restaurant under a charming vaulted ceiling. Free WiFi and bicycle rentals are also available, ensuring a convenient and enjoyable stay.

Convenience and Accessibility
With a 24-hour reception and nearby access to bars, restaurants, museums, and theatres, Petit Palace Arenal offers both convenience and entertainment for guests. Benefit from reduced parking rates and easy access to Barajas Airport for a seamless travel experience.

Book now for a memorable stay at Petit Palace Arenal in the heart of Madrid's vibrant district!

Important information:

Depending on the season, air conditioning or heating is provided.

When traveling with pets, please note that an extra charge of EUR 25 per pet, per stay applies.

When booking more than 5 rooms, different policies and additional supplements may apply.

When booking more than 10 nights, different policies and additional supplements may apply.

Please note that all Special Requests are subject to availability and additional charges may apply.

The property will send guests online check-in instructions 7 days prior to arrival.

Guests wishing to use the airport shuttle must contact the hotel prior to arrival. This service carries an additional charge.

This property does not allow smoking, illegal substances, stag/hen parties, parties or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4670 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 8.65
E
Eduardo • couple • ar
9
2026-07-11 • via Nuitee
G
Giusepp Fico • solo_traveller • it
9
Madrid 2026
Pros:

Cordialità dello staff e la posizione centrale per visitare la città .

Cons:

Stanze un po' troppo piccole.

2026-07-10 • via Nuitee
R
Rita • solo_traveller • it
8
Ok per brevi soggiorni
Pros:

Bellissima posizione centrale

Cons:

Stanza davvero piccola

2026-07-10 • via Nuitee
Y
Yair • family_with_children • il
10
Pros:

We came for a few hours befor a connecting flight.
We recieved the key earlier,
Very clean, location couldn't be better

2026-07-09 • via Nuitee
J
Juan • solo_traveller • es
9
2026-07-09 • via Nuitee
C
Camille • extended_group • pr
8
2026-07-09 • via Nuitee
J
Jose Manuel • solo_traveller • es
9
Pros:

Instalaciones muy limpias, confortables y bien ubicado el alojamiento. El desayuno muy amplia la oferta que proponen, para todos los gustos.

Cons:

El tiempo de espera del ascensor. Muy lento para un edificio de 7 plantas si tenemos en cuenta que el desayuno es en la -1.
En tiempos de mucha afluencia, el tiempo de espera es considerable, mas allá de la velocidad a la que funciona el ascensor.

2026-07-08 • via Nuitee
M
Maria Concepcion • family_with_children • es
8
2026-07-08 • via Nuitee
P
Paula • solo_traveller • mx
10
Pros:

La ubicacion esta muy bien,muy limpio y el personal muy amable

2026-07-08 • via Nuitee
O
OSKAR • extended_group • es
7
Aceptable
Pros:

La ubicación y amabilidad de algún recepcionista.

Cons:

Las camas se veían mal hechas.
Ver niños de los trabajadores jugando dentro de la recepción en varias ocasiones

2026-07-07 • via Nuitee
C
Chuy • solo_traveller • mx
9
Excelente Opción en tu visita a Madrid
Pros:

Excelente opción, limpieza, atención, ubicación

Cons:

El elevador muy viejo, pero solo eso, todo lo demás genial

2026-07-07 • via Nuitee
L
Lorena • couple • ca
8
2026-07-07 • via Nuitee
O
Octavio Aguilar • solo_traveller • mx
8
Un hotel que cumple con las expectativas bien.
2026-07-07 • via Nuitee
E
ergin • family_with_children • tr
9
Beklentilerimi karşıladı. Kızımla birlikte oldukça rahat bir konaklama geçirdik.
Pros:

Konumu çok iyiydi. Konforlu ve temiz bir otel.

2026-07-07 • via Nuitee
E
Eduardo • couple • ar
10
2026-07-06 • via Nuitee
E
Efnan • couple • tr
9
Pros:

Tesisin konumu çok merkeziydi. Her yere yürüme mesafesinde olması gezi konforumuzu çok artırdı. Kahvaltı almamıştık son gün ücret ödeyerek yedik. Çeşitler yeterli ve lezzetliydi. Odamız avlu kısmına bakıyordu. Biraz havasızdı ama genişliği banyosu ve temizliği iyiydi. Tekrar gelirsek tercih ederiz.

2026-07-06 • via Nuitee
N
Nurcan • family_with_children • tr
10
2026-07-05 • via Nuitee
E
Eva • couple • es
9
Agradable
Pros:

Ubicación, personal

Cons:

No funcionaba el dispensador del shampoo

2026-07-04 • via Nuitee
L
Lorena • extended_group • ca
8
2026-07-04 • via Nuitee
M
Mónica • family_with_children • cl
10
Pros:

Excelente ubicación

2026-07-04 • via Nuitee