Sure Hotel by Best Western Caen Memorial

Hotels
•
Sure Hotel by Best Western
8.5 (1497 reviews)
9 Rue KARL PROBST , Caen , fr

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
High breakfast prices

Categories

Cleanliness
7.64
Some guests reported issues with hair from previous visitors and minor cleanliness concerns.
Service
9.11
Generally reported as friendly and attentive; however, some mentioned minor delays in service.
Location
9.15
Location praised for being calm and near important sites, making it convenient for both leisure and business.
Room Quality
8.6
Rooms are described as spacious and comfortable, though some minor issues with noise.
Amenities
8.63
New and eco-friendly installations noted; however, absence of some amenities like a kettle.
Value for Money
8.59
Most reviews indicate good value, but some mentioned high breakfast prices.
Food and Beverage
7.64
Breakfast quality received mixed reviews; some reported shortages and quality issues.
Overall Experience
8.61
Overall a positive experience, despite some concerns, and guests expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:53

Property Description

Leafy Setting and Convenient Location
Nestled near the Peace Memorial, business area of Folie-Couvrechef, and Caen Carpiquet airport, The Originals City, Hôtel Otelinn, Caen (Inter-Hotel) offers a tranquil escape with easy access to key destinations.

Comfortable Accommodation with Modern Amenities
Guestrooms at Hôtel Otelinn provide a cosy and functional living space, ideal for short stays. Enjoy modern amenities and a pleasant ambiance for a relaxing stopover.

On-Site Facilities and Dining Options
Indulge in the covered, heated swimming pool, free WiFi, satellite TV, and ample parking. Relish traditional cuisine at the hotel's restaurant, with the option to dine al fresco on the outdoor terrace during warmer seasons.

Book your stay now at The Originals City, Hôtel Otelinn, for a delightful blend of comfort and convenience.

Important information:

Please note that the swimming pool is open from 10:00 to 12:00 and from 14:00 to 20:00.

Extra beds and baby cots are available on site. Please contact the hotel to have access to this service.

Please note that guests are required to show the credit card used when booking upon arrival and the name must match the one on the booking.

The pool is closed until April 5th 2023Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CFR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 1497 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
L
Laurence • couple • fr
8
Pros:

Confort de la chambre et literie
La climatisation efficace et silencieuse
Petit déjeuner très bien

2026-06-27 • via Nuitee
C
Claudette • couple • ca
8
Bon choix d’établissement
Pros:

L’emplacement (Près du mémorial et stationnement gratuit) et l’offre de restauration à même l’hôtel .

Cons:

Rien à souligner

2026-06-27 • via Nuitee
M
Marguerite • couple • fr
9
Hôtel confortable, bon rapport qualité-prix et piscine
Pros:

Piscine, beau petit-déjeuner et personnel agréable. Belle décoration

Cons:

RAS très bien

2026-06-27 • via Nuitee
G
grahame • couple • gb
6
Good location
Pros:

The location for the ferry port

Cons:

Being woken up at 01:30 am by the fire alarm and no one was directing you where to go or the meeting point and we think most of the guests were still in the room. When the manager arrived he just turned the fire alarm off saying where it originated nothing was wrong.

2026-06-25 • via Nuitee
S
Sahar • solo_traveller • fr
8
2026-06-25 • via Nuitee
C
charnoz • solo_traveller • fr
8
Pros:

Emplacement
Bon accueil

2026-06-25 • via Nuitee
D
David • solo_traveller • gb
1
Fire alarm is a nightmare
Pros:

The swimming pool.

Cons:

The fire alarm going off twice during the night. I stayed here last week on Tuesday night and the alarm went off then too. GET IT FIXED!

2026-06-25 • via Nuitee
D
David • solo_traveller • gb
5
Best avoided
Pros:

The swimming pool.

Cons:

They have A major problem with their fire alarm. They need to get it fixed!

2026-06-25 • via Nuitee
E
Elena • extended_group • fr
8
2026-06-24 • via Nuitee
V
Valérie • solo_traveller • fr
10
Un accueil au top. Une équipe à l’écoute de toutes les demandes
Pros:

La gentillesse du personnel

Cons:

Rien

2026-06-24 • via Nuitee
M
Michiel • solo_traveller • nl
7
Hotel prima, maar ga elders eten.
Pros:

Fijne locatie. Airco :) en gemak.

Cons:

Alles wat met de keuken te maken had. Eten als uit een Gaarkeuken. Veel te hete, kleffe, slappe, oude kipburger en dito friet kwam op tafel 5 minuten nadat het was besteld. Kaas lag zielig gesmolten naast de burger. Magnetron of warmhoudplaat?

ober zwaar geïrriteerd toen ik het terugstuurde na 1 poging tot een hap. Ze wilden mij dat couvert nog laten betalen ook. Gelukkig niet gedaan.

Bij het ontbijt overal niet afgewassen, vieze borden op de tafels en volle, onafgeruimde tafels.

2026-06-24 • via Nuitee
A
Anne BD • solo_traveller • fr
9
Pros:

La terrasse, la salle de sport et chambre confortable

Cons:

Rien

2026-06-24 • via Nuitee
F
FAWZI • solo_traveller • fr
9
2026-06-23 • via Nuitee
G
Grigorios • couple • fr
9
Super
Pros:

Propreté équipements emplacement

2026-06-23 • via Nuitee
I
Irene • solo_traveller • nl
9
Heerlijk verblijf
Pros:

Het zwembad was zo heerlijk na een hete dag. Was lekker diep en lekker koud en lekker groot. Heerlijk ligbedden ernaast. Douche was ook prettig en groot en een heerlijk ontbijt. Heel vriendelijk personeel. Fijne privéparkeerplaats

Cons:

Niets.

2026-06-23 • via Nuitee
N
Nadia • solo_traveller • fr
7
2026-06-22 • via Nuitee
J
james • solo_traveller • gb
9
Great base to explore area by car
Pros:

Easy to find centrally located

Cons:

Nothing

2026-06-22 • via Nuitee
J
Jennifer • couple • fr
9
Parfait, localisation idéale près du mémorial pour un court séjour
Pros:

Dès notre arrivée, l'accueil a été parfait : le personnel est d'une gentillesse incroyable et resté aux petits soins tout au long du séjour. La chambre : Très confortable, propre et bien aménagée. Le petit-déjeuner : Très bon, varié.
L'emplacement : Idéal. L'hôtel est très bien placé près du mémorial, accessible à pied.

Cons:

Rien, tout était parfait merci !

2026-06-22 • via Nuitee
H
Hachemi • family_with_children • fr
10
Je reviendrai
Pros:

Très bien, et copieux

Cons:

Rien c'est nickel

2026-06-22 • via Nuitee
T
Thomas • couple • ca
10
2026-06-22 • via Nuitee