Sure Hotel by Best Western Caen Memorial

Hotels
Sure Hotel by Best Western
8.5 (1453 reviews)
9 Rue KARL PROBST , Caen , fr

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
High breakfast prices

Categories

Cleanliness
7.64
Some guests reported issues with hair from previous visitors and minor cleanliness concerns.
Service
9.11
Generally reported as friendly and attentive; however, some mentioned minor delays in service.
Location
9.15
Location praised for being calm and near important sites, making it convenient for both leisure and business.
Room Quality
8.6
Rooms are described as spacious and comfortable, though some minor issues with noise.
Amenities
8.63
New and eco-friendly installations noted; however, absence of some amenities like a kettle.
Value for Money
8.59
Most reviews indicate good value, but some mentioned high breakfast prices.
Food and Beverage
7.64
Breakfast quality received mixed reviews; some reported shortages and quality issues.
Overall Experience
8.61
Overall a positive experience, despite some concerns, and guests expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:53

Property Description

Leafy Setting and Convenient Location
Nestled near the Peace Memorial, business area of Folie-Couvrechef, and Caen Carpiquet airport, The Originals City, Hôtel Otelinn, Caen (Inter-Hotel) offers a tranquil escape with easy access to key destinations.

Comfortable Accommodation with Modern Amenities
Guestrooms at Hôtel Otelinn provide a cosy and functional living space, ideal for short stays. Enjoy modern amenities and a pleasant ambiance for a relaxing stopover.

On-Site Facilities and Dining Options
Indulge in the covered, heated swimming pool, free WiFi, satellite TV, and ample parking. Relish traditional cuisine at the hotel's restaurant, with the option to dine al fresco on the outdoor terrace during warmer seasons.

Book your stay now at The Originals City, Hôtel Otelinn, for a delightful blend of comfort and convenience.

Important information:

Please note that the swimming pool is open from 10:00 to 12:00 and from 14:00 to 20:00.

Extra beds and baby cots are available on site. Please contact the hotel to have access to this service.

Please note that guests are required to show the credit card used when booking upon arrival and the name must match the one on the booking.

The pool is closed until April 5th 2023Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CFR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 1453 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
R
Roge solo_traveller fr
8
Hébergement correct mais emplacement pas très agréable
Pros:

Propreté et amabilité du personnel, literie confortable, bon petit déjeuner

Cons:

Choix réduit au restaurant. Quartier vide le soir et loin du centre-ville

2026-06-13 via Nuitee
A
Anne Laure Angot Thuard solo_traveller fr
6
A éviter
Cons:

Le petit dejeuner : qualité des produits et variété pour yn prix très élevé 14,50€

2026-06-13 via Nuitee
L
Lorraine solo_traveller je
8
Pros:

The location, ideal for what we wanted to see and do in the area.

Cons:

Very limited menu and not as good as our last stay.

2026-06-13 via Nuitee
J
jose manuel couple es
7
Pros:

Cerca del Memorial de Caen en zona tranquila de edificios de negocios. Buen aparcamiento. Autobús cerca para ir al centro.

Cons:

Olvidé un artículo personal que nunca ha aparecido.

2026-06-12 via Nuitee
A
Aini solo_traveller fi
9
Pros:

The lohation good,near the Caen memorial,free parking.

2026-06-12 via Nuitee
R
regis solo_traveller fr
9
Pros:

Proximité du mémorial de Caen

2026-06-12 via Nuitee
P
Pro-Tector solo_traveller gb
7
Pros:

The friendly and helpful staff made this hotel.
The hotel restaurant was excellent. But not open on our last night which, as one of our party was 90 meant a rather expensive taxi.
Breakfasts were good value, but late comers might not get a full selection.

Cons:

We booked this hotel specifically because it was advertised to have a swimming pool. So when we were told it was closed we were very disappointed. Then when, on our last night there, the hotel manger told us it wasn't closed, we were just Angry....
We were also disappointed to find the hotel restaurant closed on our last night, especially as the website suggested it was open 7 days a week?
Our stay was in early June over D-Day so you'd think this was peak times?

2026-06-11 via Nuitee
V
VikkiErik couple fi
9
Good location, close to the Caen Memorial
2026-06-11 via Nuitee
K
Karen solo_traveller gb
7
Friendly Hotel
Pros:

The staff at the hotel were lovely. Very helpful and friendly. For a hotel, the restaurant food was delicious.

Cons:

We booked this hotel as there was an outside pool. Unfortunately when we asked about using it, we were told that it was not possible and it was closed. On our last night I had an issue with a motor noise in my room and as a side asked the Manager why the pool was out of action and was told there was nothing wrong with it. Obviously, we were disappointed.
On one day the breakfast room had run out of eggs an hour before end of service.
The bathroom flooded as the drainage in the shower and sink was very slow and could not keep up with the good water pressure.
They also do not automatically service your room.

2026-06-09 via Nuitee
A
Amanda solo_traveller gb
7
Value for money
Pros:

Location was good for what we wanted to do

Cons:

Room was quite small

2026-06-08 via Nuitee
J
Jim solo_traveller fr
8
2026-06-07 via Nuitee
M
Muriel couple fr
6
2026-06-07 via Nuitee
C
Christophe solo_traveller fr
9
Hôtel très bien situé avec bon rapport qualité prix
Pros:

Hôtel très bien situé (petite promenade sur la colline aux oiseaux située juste à côté, ainsi que le Mémorial de Caen) - chambre propre et lit confortable - p.dej de qualité.

Cons:

Rien tout était parfait

2026-06-06 via Nuitee
J
Jo couple gb
4
Disappointing
Cons:

Breakfast was poor. TV in room didn’t work

2026-06-03 via Nuitee
T
Thierry couple fr
8
Un bon établissement pour une halte à Caen
Pros:

Le personnel est super, beau parking et la piscine est ouverte

Cons:

Le restaurant n’était pas ouvert dimanche soir, vraiment dommage

2026-06-01 via Nuitee
A
Alison solo_traveller gb
9
A lovely comfortable place for a good night's sleep after the ferry.
Pros:

The 24 hour desk was great, as I was coming off the ferry late at night. The staff were very welcoming, and kindly offered to carry my bags up the stairs to my room. The room was spotlessly clean, the bed was very comfortable, and there was a good powerful hot shower. It was very convenient for a comfortable overnight stop after the ferry.

Cons:

The only two negatives I can think of are that there is no lift to the upstairs rooms, and the hotel would have been difficult to find in the back streets at night without a sat nav. But they were minor things.

2026-06-01 via Nuitee
G
grandperrin solo_traveller fr
9
Une bonne adresse à Caen
Pros:

Personnel sympa et attentionné/ un bon rapport qualité prix / bon petit déjeuner

Cons:

RAS

2026-05-31 via Nuitee
M
Marie Agnes family_with_children fr
9
Sure hotel Memorial, très bien placé, a la fois pour le Memorial et pour aller visiter les plages d
Pros:

Très bien, du choix, bien insonorisé

2026-05-30 via Nuitee
T
tomer family_with_children il
8
2026-05-29 via Nuitee
M
Maycon couple nl
8
Estadia confortável!
Pros:

Quartos limpos, confortáveis, funcionários simpáticos.

Cons:

Café da manhã simples para o preço que é cobrado (€14,50). Poderia haver bem mais opções.

2026-05-27 via Nuitee