Novotel Hamburg City Alster

Hotels
•
Novotel
8.3 (4853 reviews)
Lübecker Str. 3 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Cleaning issues
Room size
High price during holidays

Categories

Cleanliness
7.55
There were mentions of rooms not being cleaned properly and issues with amenities.
Service
9.05
Most reviews highlighted friendly and helpful staff.
Location
9.05
Several reviews appreciated the convenient location near the metro.
Room Quality
8.05
Rooms were described as new and comfortable, but some found them small.
Amenities
8.05
Amenities such as sauna and breakfast were highlighted positively.
Value for Money
7.55
Some reviews pointed out the high price, especially during the holiday season.
Food and Beverage
8.55
The breakfast was praised as particularly good in several reviews.
Overall Experience
8.55
Overall positive experiences were highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 13:25

Property Description

Luxurious Rooms with Modern Amenities

Experience comfort and convenience at the 4-star Novotel Alster in central Hamburg. Indulge in spacious, air-conditioned rooms equipped with a range of amenities including a 55-inch cable TV, rain shower, and complimentary WiFi.

Relaxation and Wellness

Unwind at the Novotel's spa area with a sauna, steam bath, and a state-of-the-art fitness room. Let your children have a blast at the play corner while you enjoy some downtime.

Culinary Delights and Entertainment

Savor regional Northern German dishes and Mediterranean cuisine at Novo2 bar, lounge, and eatery. Join us at the Alster Lounge for drinks, snacks, and live sports on the big screen.

Ready to elevate your stay in Hamburg? Book now at Novotel Alster for a memorable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 27 per day.

Location

Guest Reviews

8.3
Based on 4853 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.55
S
Sara • family_with_children • de
9
2026-02-14 • via Nuitee
H
Horst • extended_group • de
9
Rundum zufrieden
Pros:

Sehr gutes Frühstück mit einer sehr großen auswahl und guten Produkten. Top
Aufmerksames Personal und immer sehr freundlich
10 von 10 möglichen Punkten

2026-02-13 • via Nuitee
N
Nicola • family_with_children • de
7
2026-02-13 • via Nuitee
C
Cornelia • family_with_children • at
8
2026-02-12 • via Nuitee
R
Rocco • family_with_children • de
9
2026-02-12 • via Nuitee
C
ClBl • family_with_children • de
9
Cons:

Parkplätze! Die Aussage "Parkplätze am Hotel" ist irreführend!
Es gab wohl einige (besetzte) "Straßenparkplätze", aber letztendlich mussten wir das hoteleigene Parkhaus nutzen, das 27,- € pro Nacht kostet!

2026-02-11 • via Nuitee
P
Panteleimon • family_with_children • gr
9
2026-02-11 • via Nuitee
P
Pia • family_with_children • dk
10
Fine, rene værelser. God service. Dejlig morgenmad
Pros:

Fine, rene værelser. Rigtig god service

2026-02-11 • via Nuitee
C
Christin • family_with_children • de
8
2026-02-11 • via Nuitee
M
Mette • family_with_children • dk
7
2026-02-11 • via Nuitee
S
Silvana • family_with_children • it
9
2026-02-10 • via Nuitee
H
Harald • solo_traveller • de
10
2026-02-10 • via Nuitee
M
Meike • couple • de
8
2026-02-08 • via Nuitee
A
Angela • family_with_children • de
10
2026-02-08 • via Nuitee
K
Kathrin • family_with_children • de
7
2026-01-30 • via Nuitee
O
ONUR KARAGOZ • family_with_children • tr
10
2026-01-29 • via Nuitee
H
Hakan Alper • couple • tr
8
Pros:

Metronun hemen karşısında. Merkeze yürüyerek de ulaşmak mümkün. Personel güleryüzlü.

2026-01-28 • via Nuitee
I
ina • family_with_children • de
10
2026-01-26 • via Nuitee
D
Dirk • couple • de
10
2026-01-25 • via Nuitee
E
Elcin • family_with_children • tr
9
Pros:

Konumu çok güzeldi, oda çok.temizdi, çalışanlar güleryüzlüydü

Cons:

Odada kağıt terlik yoktu.

2026-01-25 • via Nuitee