Novotel Hamburg City Alster

Hotels
•
Novotel
8.3 (5089 reviews)
Lübecker Str. 3 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Cleaning issues
Room size
High price during holidays

Categories

Cleanliness
7.55
There were mentions of rooms not being cleaned properly and issues with amenities.
Service
9.05
Most reviews highlighted friendly and helpful staff.
Location
9.05
Several reviews appreciated the convenient location near the metro.
Room Quality
8.05
Rooms were described as new and comfortable, but some found them small.
Amenities
8.05
Amenities such as sauna and breakfast were highlighted positively.
Value for Money
7.55
Some reviews pointed out the high price, especially during the holiday season.
Food and Beverage
8.55
The breakfast was praised as particularly good in several reviews.
Overall Experience
8.55
Overall positive experiences were highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 13:25

Property Description

Luxurious Rooms with Modern Amenities

Experience comfort and convenience at the 4-star Novotel Alster in central Hamburg. Indulge in spacious, air-conditioned rooms equipped with a range of amenities including a 55-inch cable TV, rain shower, and complimentary WiFi.

Relaxation and Wellness

Unwind at the Novotel's spa area with a sauna, steam bath, and a state-of-the-art fitness room. Let your children have a blast at the play corner while you enjoy some downtime.

Culinary Delights and Entertainment

Savor regional Northern German dishes and Mediterranean cuisine at Novo2 bar, lounge, and eatery. Join us at the Alster Lounge for drinks, snacks, and live sports on the big screen.

Ready to elevate your stay in Hamburg? Book now at Novotel Alster for a memorable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 27 per day.

Location

Guest Reviews

8.3
Based on 5089 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.55
M
Marius • solo_traveller • de
8
2026-05-30 • via Nuitee
S
Sandra • solo_traveller • de
8
2026-05-30 • via Nuitee
E
Evelyn • solo_traveller • de
8
2026-05-30 • via Nuitee
M
Mar • solo_traveller • ad
9
Pros:

Buena ubicación, cerca de trasporte público,limpio, instalaciones modernas, admiten perros. Pueden hacer habitaciones cuádruples con lo que si vas con niñas no necesitas coger 2 habitaciones. Desayuno bufet muy completo. No fuimos, pero tiene gym y me parece que spa

2026-05-29 • via Nuitee
M
Malene • family_with_children • dk
8
2026-05-29 • via Nuitee
A
azimsky • family_with_children • ru
8
Все хорошо, могу рекомендовать
Pros:

Все было хорошо. Отель находится возле выхода метро (U1-U3). В номере чисто и комфортно. Завтрак хороший. Персонал очень приветливый.

Cons:

К сожалению, холодильник в номере едва работает и не может охладить напитки или сохранить продукты. Также телевизор в номере имеет только обычные каналы (многие не работают), а все смарт-функции и интернет отключен и не доступен. Соответственно, нельзя транслировать на экран свой контент (Netflix, Youtube) или смотреть что-то кроме вещания/кабельного ТВ.

2026-05-28 • via Nuitee
M
Müller • family_with_children • de
10
Freundlich, sauber und praktisch
Pros:

Das Personal äußerst freundlich und zuvorkommend!
Super Lage, U Bahn Haltestelle direkt vor dem Hotel

2026-05-28 • via Nuitee
J
Jose • solo_traveller • de
7
2026-05-27 • via Nuitee
S
Silvio • solo_traveller • de
7
2026-05-27 • via Nuitee
C
Christine • family_with_children • de
10
Ein sehr gutes Hotel,gut ,zentral und werden es weiterempfehlen.
Pros:

Das Hotel liegt sehr zentral und sehr gut mit Bahn erreichbar. U-Bahn fasst vor der Tür. Frühstück war sehr gut und mehr als wir erwartet haben und das Personal sehr freundlich und hilfsbereit. Das Abendessen war sehr lecker ,frisch und auch der Preis war gut und angemessen. Eine gute Auswahl gab es. Das Personal an der Rezeption sehr freundlich und hilfsbreit und auch das Reinigungspersonal war sehr freundlich und hat ihre Arbeit sehr gründlich gemacht.

2026-05-26 • via Nuitee
M
Markus • solo_traveller • de
9
2026-05-26 • via Nuitee
S
Sven • solo_traveller • de
9
Pros:

Die Größe des Zimmer hat uns gut gefallen.

Cons:

Die Parkplatzgebühr von 27 Euro pro Nacht empfanden wir ein wenig zu hoch.

2026-05-26 • via Nuitee
T
Tereza • family_with_children • cz
8
Pros:

The check-in is possible non-stop which was very helpful as we arrived quite late. The check-in was quick, we had no problem of finding our room which was clean and tidy.

Cons:

We had a problem to find the entrance to the parking house, but the receptionist helped. The street was a little busy and it was possible to hear it in the room, but nothing terrible.

2026-05-26 • via Nuitee
M
Michael • solo_traveller • de
9
2026-05-26 • via Nuitee
K
Kurt • solo_traveller • at
8
2026-05-25 • via Nuitee
M
Marita • solo_traveller • de
10
Pros:

Wir haben uns sehr wohl gefühlt

Cons:

75

2026-05-25 • via Nuitee
J
Judith • solo_traveller • de
6
2026-05-25 • via Nuitee
M
Melanie • solo_traveller • de
8
Pros:

Super Lage. Saubere Zimmer. Kostenloses Wasser.

Cons:

Die Frühstücksorganisation ist ausbaufähig. Es gab eine Riesenschlange und wir mussten ziemlich lange warten. Man könnte beim Check-In zumindest darauf hinweisen, dass es nur begrenzt Plätze gibt und es vielleicht Zeiten gibt zu denen mehr oder weniger los ist.

2026-05-24 • via Nuitee
M
Martina • solo_traveller • de
9
2026-05-23 • via Nuitee
M
Mareike • extended_group • de
8
2026-05-21 • via Nuitee