Mercure Bergamo Centro Palazzo Dolci

Hotels
Mercure
8.4 (7194 reviews)
Viale Papa Giovanni XXIII, 100 , Bergamo , it

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast variety
Spacious rooms
Cons:
Cleanliness issues
Strict check-in time
Some missing amenities

Categories

Cleanliness
7.54
Some reviews indicated cleanliness issues, including unvacuumed floors.
Service
9.01
Overall helpful and friendly staff, contributing positively to the experience.
Location
9.05
Centrally located near the train station, making it convenient for guests.
Room Quality
8
Spacious rooms were noted, although some rooms had less appealing views.
Amenities
8.03
Provided basic amenities, although some guests noted a lack of certain items.
Value for Money
7.99
Generally satisfactory considering the price, but some expected more.
Food and Beverage
9.04
Breakfast was reported as plentiful and diverse.
Overall Experience
8.51
Overall a positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 23:40

Property Description

Luxurious Accommodation
Experience comfort and convenience in our air-conditioned rooms with free Wi-Fi and modern amenities like an electric kettle, flat-screen TV, and minibar.

Convenient Location
Located just 300 meters from Bergamo Train Station, our 4-star hotel offers excellent transport links to Orio al Serio Airport, Milan, and the lakes. Explore the city easily with good bus connections to the airport, Bergamo Old Town, and Donizetti Theatre.

Delightful Dining Experience
Start your day with a delicious breakfast featuring a wide variety of sweet and savoury options. Unwind in the evening at L'Accademia bar with fine wines and appetizers. Don't forget to take advantage of discounted rates at nearby partner restaurants.

Book now for an unforgettable stay at Mercure Bergamo Palazzo Dolci!

Important information:

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 7194 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.03
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.51
E
Emil Yordanov solo_traveller bg
8
2026-06-20 via Nuitee
S
Susanna solo_traveller fi
10
Hyvä hotelli
Pros:

Erittäin ystävällinen ja avulias henkilökunta. Siisti huone.

2026-06-20 via Nuitee
M
Maciej solo_traveller pl
8
2026-06-20 via Nuitee
P
P R G G couple br
10
superou expectativas
Pros:

Localização, limpeza, comodidade, café da manhã excelente, equipe atenciosa

Cons:

nada faltou

2026-06-20 via Nuitee
P
Plozza solo_traveller ch
9
2026-06-20 via Nuitee
K
KARINE couple fr
5
Nous ne reviendrons pas
Pros:

L’emplacement

Cons:

Nous avons changé 2 fois de chambres mais impossible à d’en trouver une sans un rideau qui ne peut se fermer ( et pas de volets ) ou un rideau cassé et pendouillant … qui ne s’ouvre pas!- Le bouton de la douche cassé : Vous choisissez entre douche bouillante ou glacée…
Quant on se plaint le soir en arrivant à la réception on vous regarde de haut , du style: « que voulez vous qu’on y fasse »… Certes le personnel de la réception n’y peut rien mais un peu plus d’empathie serait la moindre des choses ! Pour presque 200 E la nuit… une honte !

2026-06-19 via Nuitee
K
Karolina solo_traveller pl
8
2026-06-19 via Nuitee
K
Klaus couple se
10
Pros:

Läget och enkelt att nå med bil. Stort rum, fräscht. Bra frukost.

2026-06-19 via Nuitee
M
Milan Jovic solo_traveller rs
10
2026-06-19 via Nuitee
T
Toon solo_traveller be
7
2026-06-18 via Nuitee
F
Fabio solo_traveller it
9
2026-06-18 via Nuitee
B
barzan solo_traveller kw
8
2026-06-18 via Nuitee
L
LieneL solo_traveller lv
8
Pros:

The hotel has very good location, close to bus and train station, which was main reason to choose it as we stayed for one night before departing to lake Garda. The room was spacious and with nice beds and bathroom.

Cons:

Nothing to mention as we stayed only for 1 night.

2026-06-18 via Nuitee
L
luis solo_traveller es
8
Pros:

Muy atentos, tuvimos un problema con el acceso a la habitación y lo solucionaron rápidamente y mas tarde volvieron a contactarnos para ver si todo bien o si necesitábamos algo más. Un bonito detalle

Cons:

La habitación era muy ruidosa, se escuchaba absolutamente todo de la calle. Deberian mejorar la insonorización de la habitación.

2026-06-17 via Nuitee
M
Monika solo_traveller pl
10
Pros:

Bardzo dobre śniadanie - duży wybór produktów

2026-06-17 via Nuitee
M
Markus extended_group ch
9
Sehr gutes Stadthotel
Pros:

Das Hotel befindet sich im Zentrum von Bergamo an strategisch guter Lage zum Erkunden der Stadt. Das Ein- und Auschecken ging freundlich, schnell und reibungslos von sich. Das Zimmer (Zi 124) war sauber und modern. Alles in sehr gutem Zustand. Das Bett war sehr bequem. Das WLAN funktionierte schnell und ohne Probleme. Das Morgenessen war reichhaltig und sehr gut. Das Hotel hat keine eigenen Parkplätze und keinen Stellplatz zum Ein-Ausladen. Anhalten vor dem Hotel ist wegen des starken Verkehrs fast nicht möglich. Eine öffentliche Tiefgarage (Parcheggio Central) befindet sich jedoch direkt neben, bzw. hinter dem Hotel an der "3 Via Pietro Paleocapa". 24h kosten 15€.

Cons:

Anreise mit dem Auto machbar, aber etwas tückisch

2026-06-17 via Nuitee
E
Ekaterina solo_traveller il
10
2026-06-17 via Nuitee
K
Kher Un Nisa couple dk
10
Jeg elsket værelser ophold dejlig sted hotellet ligger 😍
Pros:

Jeg elsket sted personalerne var så søde hjælpsom .

Cons:

Jeg synes at der kunne godt vær skraldespanden på badeværelset og der må gerne fyldes toiletpapir op der jeg stod ikke havde toiletpapir .

2026-06-16 via Nuitee
P
Patrick solo_traveller fr
10
Pros:

L'hôtel est proche du centre et de la gare. Un bus conduit à la ville haute. Un parking public souterrain est dispo à côté. Le petit déjeuner est super et copieux. Chambres sur les rues. On dort avec la clim. Très calme. Personnel aux petits soins.

2026-06-16 via Nuitee
J
jean-michel solo_traveller fr
8
Excellent séjour
Pros:

Chambre spacieuse

2026-06-16 via Nuitee