Premier Hotel The Richards

Hotels
•
Premier Hotels & Resorts
7.4 (1192 reviews)
3 Hibberd Drive , Richards Bay , za

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Room quality issues
Value for money concerns

Categories

Cleanliness
6.54
Multiple mentions of dirty floors and unmaintained areas; cleaning needs improvement.
Service
8.51
Staff received positive remarks for friendliness and helpfulness.
Location
8.55
Location was mentioned positively, easy access to nearby attractions.
Room Quality
6.5
Various complaints about room sizes, old facilities, and poor maintenance.
Amenities
7.03
Some amenities like the pool were not available, which disappointed some guests.
Value for Money
6.49
Guests generally felt it was expensive for what was offered.
Food and Beverage
8.04
Food received compliments for freshness and quality, but overall service was slow.
Overall Experience
7.51
Mixed feedback; while some enjoyed their stay, others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:16

Property Description

Luxurious Stay in Richards Bay

Elegant Dining Experience
Indulge in a culinary journey at the stylish Mossel Restaurant offering a fusion of local and international flavors.

Relaxation and Recreation
Unwind by the mosaic pool surrounded by palm shrubs or stay active at the gym. The serene garden provides a peaceful retreat for guests.

Charming Accommodations
Experience comfort and style in individually decorated rooms adorned with colorful blankets and antique lamps. Modern amenities like satellite TV and laptop safe boxes ensure a convenient stay.

Book now to experience the perfect blend of luxury and relaxation at Premier Hotel The Richards in Richards Bay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RCB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for ZAR 205 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1192 reviews
Cleanliness: 6.54
Service: 8.51
Location: 8.55
Room Quality: 6.5
Amenities: 7.03
Value for Money: 6.49
Food and Beverage: 8.04
Overall Experience: 7.51
L
Lucas • solo_traveller • za
10
2026-07-04 • via Nuitee
L
Lucas • solo_traveller • za
10
2026-07-04 • via Nuitee
T
Thembalethu • solo_traveller • za
6
A pleasant stay
Pros:

The place was in a peaceful location, nice restaurants love their drinks.

Cons:

The rooms aren’t sound proof at all😭. And The only downside of my experience was an issue with a double booking made by mistake due to network problems. I reached out shortly after booking and visited the property within an hour, but I was advised to cancel online and was ultimately unable to get a refund. Apart from that booking issue, I still appreciated the stay and the overall experience at the hotel.

2026-06-29 • via Nuitee
R
Raymond James • extended_group • tr
5
Cons:

There was hair on the bathroom floor on my arrival, this was simply mopped around when the bathroom was "cleaned" but just remained on the floor in a different position.

2026-06-29 • via Nuitee
B
Bonisiwe • couple • za
10
At the reception aget Mr Lindani Mthethwa he was one of good staff frm day one we came there wish he
Pros:

Staff was so nice food was clean 👌 n nice think a will come again the way I was happy

Cons:

The room wall kitchen remote 😍

2026-06-29 • via Nuitee
L
Lucas • solo_traveller • za
10
2026-06-27 • via Nuitee
M
Mzimela • solo_traveller • za
10
2026-06-26 • via Nuitee
Z
Zandile • solo_traveller • za
10
2026-06-25 • via Nuitee
N
Nomsa • solo_traveller • za
9
Pros:

The newly renovated room

Cons:

The TV wasn't working properly

2026-06-25 • via Nuitee
D
Davids • solo_traveller • za
10
Pros:

Excellent choice to stay

2026-06-24 • via Nuitee
T
Tracey • couple • za
8
Pros:

Friendly staff.

Cons:

The gym still needs to be upgraded. No treadmill. Bicycle is broken.

2026-06-23 • via Nuitee
S
Sipho • solo_traveller • za
8
2026-06-21 • via Nuitee
L
Leeshen • solo_traveller • za
7
2026-06-19 • via Nuitee
T
Thandazile • couple • za
8
2026-06-17 • via Nuitee
D
Davids • solo_traveller • za
10
2026-06-12 • via Nuitee
M
Mkhabela • couple • za
8
2026-06-11 • via Nuitee
Z
Zanele • solo_traveller • za
10
Pros:

Everything friendly staff , cleanliness

Cons:

None

2026-06-08 • via Nuitee
K
Korollina Siphiwe Xulu • solo_traveller • za
10
Pros:

Cleanliness, welcoming staff and the place is quite no noise

Cons:

Everything was 👍

2026-06-08 • via Nuitee
J
Julie • extended_group • us
6
2026-06-01 • via Nuitee
N
Nompilo • couple • za
8
Too short and comfy
Pros:

Comfortable and clean

Cons:

Nothing

2026-05-30 • via Nuitee