Sercotel Pozuelo

Hotels
•
Sercotel Hoteles
8.9 (1980 reviews)
Camino de las Huertas, 2 , Pozuelo de Alarcón , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great staff attention and professionalism.
Excellent cleanliness and comfortable rooms.
Cons:
Breakfast variety could be improved.
Some amenities in need of maintenance.

Categories

Cleanliness
8.9
Generally praised for cleanliness, with some mentions of maintenance needed.
Service
9.7
Staff was consistently noted for being attentive and helpful.
Location
9.4
Location is ideal for most guests, especially for work-related stays.
Room Quality
8.4
Rooms are comfortable but noted for lacking amenities such as heating and coffee makers.
Amenities
8.5
Some amenities lacking, like proper breakfast variety and maintenance.
Value for Money
9.1
Competitive pricing for the quality offered, although breakfast value could improve.
Food and Beverage
7.9
Breakfast variety was generally seen as insufficient and limiting.
Overall Experience
9.3
Most guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:27

Property Description

Convenient Location
Hotel Sercotel Pozuelo is strategically located in central Pozuelo de Alarcón, providing easy access to both the N-VI motorway and the M-40 Madrid ring road. This prime location ensures seamless travel for guests looking to explore Madrid and its surroundings.

Abundant Amenities
Guests at Hotel Sercotel Pozuelo can enjoy a range of amenities nearby, including a large shopping mall, sports centers, a public park, a spa, and an auditorium. Whether you're in the mood for shopping, relaxation, or entertainment, the hotel's surroundings offer something for everyone.

Modern Comfort
The hotel offers air-conditioned rooms with free Wi-Fi, providing a comfortable and convenient stay for guests. After a day of exploring the vibrant city of Madrid, guests can unwind in the cozy rooms equipped with essential amenities.

Book your stay at Hotel Sercotel Pozuelo now and experience the perfect blend of convenience and comfort during your visit to Madrid!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8.9
Based on 1980 reviews
Cleanliness: 8.9
Service: 9.7
Location: 9.4
Room Quality: 8.4
Amenities: 8.5
Value for Money: 9.1
Food and Beverage: 7.9
Overall Experience: 9.3
C
CARLOS ARJAN • couple • es
7
Hotel cómodo para alojarse por motivos laborales.
Pros:

Buen desayuno. Hotel necesario para la zona, pues fuimos por trabajo y necesitábamos alojamiento cómodo allí en Pozuelo. Hotel tranquilo.

Cons:

Pues no es una crítica en sí, pero miramos la carta del menú para comer y no nos pareció suculenta. Poca variedad para elegir.

2026-03-20 • via Nuitee
H
Hannah • couple • au
10
2026-03-20 • via Nuitee
P
Patricia • couple • pt
8
2026-03-18 • via Nuitee
A
Alejandro • solo_traveller • es
9
2026-03-18 • via Nuitee
F
Fabián • solo_traveller • es
9
Un muy buen sitio, bien ubicado y con un trato de 10
Pros:

Sobre todo la disposición del personal

Cons:

Por decir algo el buffet de desayuno podría ser un poco más amplio

2026-03-17 • via Nuitee
M
michela • solo_traveller • it
8
2026-03-16 • via Nuitee
L
Lucía • couple • es
9
buena opción
Pros:

El baño era grande y amplio. Tenía todo lo necesario si no llevabas nada de aseo. La habitación en general muy cómoda.

Cons:

Para lo que cobran por el desayuno, tampoco era muy completo.

2026-03-16 • via Nuitee
Q
Quique • couple • es
7
2026-03-15 • via Nuitee
M
Montserrat • couple • es
8
2026-03-09 • via Nuitee
E
Enrique • solo_traveller • es
5
Cons:

Olores en el baño a bajantes

2026-03-08 • via Nuitee
A
Aida • solo_traveller • es
10
2026-03-07 • via Nuitee
J
Juan • couple • es
9
Muy bien
Pros:

El personal muy simpático y profesional
La cama muy cómoda.

Cons:

Por decir algo, la habitación y el baño un poco pequeños

2026-03-04 • via Nuitee
M
Mary • family_with_children • us
8
2026-03-04 • via Nuitee
J
Juan Carlos • couple • es
8
2026-03-02 • via Nuitee
E
ENRIQUE • family_with_children • es
8
2026-03-02 • via Nuitee
G
Gabriel_Priven • couple • br
8
Excelente opção em Pozuelo
Pros:

Hotel moderno e funcional, ótimo para quem precisa ficar em Pozuelo. Bem no centro do bairro, próximo de comércio, bares e restaurantes. Muito mais em conta que no centro de Madrid

2026-03-01 • via Nuitee
J
Jose • couple • es
10
Perfecto
Pros:

Todo, muy bien

Cons:

Todo bien

2026-02-28 • via Nuitee
M
Montse • family_with_children • es
10
2026-02-27 • via Nuitee
O
Oscar • couple • es
7
Correcto
Pros:

Decoración / ducha baños muy bien el desayuno se puede destacar

Cons:

Alhomadas aunque sea muy personal, viajo mucho y si me peleo con ella lo tengo que destacar.

2026-02-26 • via Nuitee
A
Alfonso Javier • couple • es
9
2026-02-24 • via Nuitee