Sercotel Pozuelo

Hotels
•
Sercotel Hoteles
8.9 (2024 reviews)
Camino de las Huertas, 2 , Pozuelo de Alarcón , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great staff attention and professionalism.
Excellent cleanliness and comfortable rooms.
Cons:
Breakfast variety could be improved.
Some amenities in need of maintenance.

Categories

Cleanliness
8.9
Generally praised for cleanliness, with some mentions of maintenance needed.
Service
9.7
Staff was consistently noted for being attentive and helpful.
Location
9.4
Location is ideal for most guests, especially for work-related stays.
Room Quality
8.4
Rooms are comfortable but noted for lacking amenities such as heating and coffee makers.
Amenities
8.5
Some amenities lacking, like proper breakfast variety and maintenance.
Value for Money
9.1
Competitive pricing for the quality offered, although breakfast value could improve.
Food and Beverage
7.9
Breakfast variety was generally seen as insufficient and limiting.
Overall Experience
9.3
Most guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:27

Property Description

Convenient Location
Hotel Sercotel Pozuelo is strategically located in central Pozuelo de Alarcón, providing easy access to both the N-VI motorway and the M-40 Madrid ring road. This prime location ensures seamless travel for guests looking to explore Madrid and its surroundings.

Abundant Amenities
Guests at Hotel Sercotel Pozuelo can enjoy a range of amenities nearby, including a large shopping mall, sports centers, a public park, a spa, and an auditorium. Whether you're in the mood for shopping, relaxation, or entertainment, the hotel's surroundings offer something for everyone.

Modern Comfort
The hotel offers air-conditioned rooms with free Wi-Fi, providing a comfortable and convenient stay for guests. After a day of exploring the vibrant city of Madrid, guests can unwind in the cozy rooms equipped with essential amenities.

Book your stay at Hotel Sercotel Pozuelo now and experience the perfect blend of convenience and comfort during your visit to Madrid!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8.9
Based on 2024 reviews
Cleanliness: 8.9
Service: 9.7
Location: 9.4
Room Quality: 8.4
Amenities: 8.5
Value for Money: 9.1
Food and Beverage: 7.9
Overall Experience: 9.3
M
manuel angel • couple • es
7
2026-05-15 • via Nuitee
B
Bernardo • family_with_children • sa
9
2026-05-15 • via Nuitee
L
Lousas • couple • pt
7
2026-05-14 • via Nuitee
A
agustin • family_with_children • es
8
Pros:

Limpieza,buena atencion

2026-05-13 • via Nuitee
M
Manuel • solo_traveller • es
4
2026-05-12 • via Nuitee
A
Alejandro • extended_group • es
10
2026-05-12 • via Nuitee
V
Viviana • solo_traveller • es
10
2026-05-11 • via Nuitee
M
Merce • solo_traveller • es
8
Pros:

El trato del personal, muy amables en recepción y las habitaciones limpias y cómodas

2026-05-11 • via Nuitee
A
Angeles • couple • es
7
Bien por el personal
Pros:

Bien

Cons:

Ya estuve una vez anterior, y la habitación de este viaje era súper pequeña

2026-05-11 • via Nuitee
M
MP.... • solo_traveller • es
8
2026-05-10 • via Nuitee
N
Nuria • solo_traveller • es
10
Pros:

Todo. La atención en recepción ha sido excelente. Olvidamos dos chaquetas y nos avisaron.

2026-05-10 • via Nuitee
A
ADRIÁN • couple • es
8
Pros:

La tranquilidad de la ubicación.

Cons:

La cama era cómoda, pero cada vez q mi pareja se movía, yo lo notaba.

2026-05-10 • via Nuitee
M
Maria Olga • couple • gt
9
2026-05-09 • via Nuitee
J
Jose • solo_traveller • es
9
Tranquilidad Confortable
Pros:

Todo

Cons:

Que me cobrarán el agua

2026-05-08 • via Nuitee
A
Alessandro • solo_traveller • it
7
2026-05-07 • via Nuitee
A
Alvaro • couple • es
9
2026-05-06 • via Nuitee
A
Ana • family_with_children • es
8
Pros:

El desayuno y el personal amable

Cons:

El tamaño de la habitación un poco pequeño

2026-05-05 • via Nuitee
R
Rabah • couple • fr
10
Rien à dire c’était parfait
Pros:

Accueil chaleureux en plusieurs langues dont le français, petit déjeuner complet et de qualité, chambres très agréable et calmes

Cons:

Pour un séjour pas loin du bureau c’est parfait mais cela manque de commerces autour

2026-05-05 • via Nuitee
W
williams • solo_traveller • sz
10
2026-05-04 • via Nuitee
J
José Paulo • couple • pt
9
Pros:

Estava tudo ótimo, desde a limpeza, ao pequeno-almoço, a simpatia dos funcionários e a sua localização de fácil acesso e com estacionamento gratuito próximo.

2026-05-04 • via Nuitee