Sercotel Pozuelo

Hotels
8.9 (2218 reviews)
Camino de las Huertas, 2 , Pozuelo de Alarcón , es
+34 916 31 25 10

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great staff attention and professionalism.
Excellent cleanliness and comfortable rooms.
Cons:
Breakfast variety could be improved.
Some amenities in need of maintenance.

Categories

Cleanliness
8.9
Generally praised for cleanliness, with some mentions of maintenance needed.
Service
9.7
Staff was consistently noted for being attentive and helpful.
Location
9.4
Location is ideal for most guests, especially for work-related stays.
Room Quality
8.4
Rooms are comfortable but noted for lacking amenities such as heating and coffee makers.
Amenities
8.5
Some amenities lacking, like proper breakfast variety and maintenance.
Value for Money
9.1
Competitive pricing for the quality offered, although breakfast value could improve.
Food and Beverage
7.9
Breakfast variety was generally seen as insufficient and limiting.
Overall Experience
9.3
Most guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:27

Property Description

Convenient Location
Hotel Sercotel Pozuelo is strategically located in central Pozuelo de Alarcón, providing easy access to both the N-VI motorway and the M-40 Madrid ring road. This prime location ensures seamless travel for guests looking to explore Madrid and its surroundings.

Abundant Amenities
Guests at Hotel Sercotel Pozuelo can enjoy a range of amenities nearby, including a large shopping mall, sports centers, a public park, a spa, and an auditorium. Whether you're in the mood for shopping, relaxation, or entertainment, the hotel's surroundings offer something for everyone.

Modern Comfort
The hotel offers air-conditioned rooms with free Wi-Fi, providing a comfortable and convenient stay for guests. After a day of exploring the vibrant city of Madrid, guests can unwind in the cozy rooms equipped with essential amenities.

Book your stay at Hotel Sercotel Pozuelo now and experience the perfect blend of convenience and comfort during your visit to Madrid!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.9
Based on 2218 reviews
Cleanliness: 8.9
Service: 9.7
Location: 9.4
Room Quality: 8.4
Amenities: 8.5
Value for Money: 9.1
Food and Beverage: 7.9
Overall Experience: 9.3
P
Patrick • family_with_children • fr
8
Pros:

L'accord de la direction pour accorder des oeufs au plat au petit déjeuner
L'accord de la direction pour conserver la chambre 1 heure de plus

Cons:

L'obligation de réclamer des oeufs au plat au petit déjeuner
Chambres et salle de bain vraiement petites

2026-09-19 • via Nuitee
Y
yolanda • solo_traveller • es
9
2026-09-19 • via Nuitee
A
Alessandro • solo_traveller • it
7
2026-09-17 • via Nuitee
E
Elvira • couple • es
8
2026-09-14 • via Nuitee
T
teodora • solo_traveller • es
10
2026-09-14 • via Nuitee
J
Jesse • solo_traveller • es
7
2026-09-14 • via Nuitee
C
Cristina • solo_traveller • de
8
Pros:

Gute Isolierung

Cons:

Kein Wasserkocher im Zimmer

2026-09-13 • via Nuitee
L
Luis • family_with_children • es
9
2026-09-12 • via Nuitee
L
López abuin • solo_traveller • es
9
2026-09-11 • via Nuitee
M
Mª del Rosario • couple • es
8
Pros:

Todo estaba bien

Cons:

El 2º día no me prepararon la habitación y yo me fui temprano y no volví hasta después de comer

2026-09-10 • via Nuitee
P
Patrick • couple • br
8
Bom custo x benefício
Pros:

Tamanho do quarto e banheiro. Bom café da manhã

Cons:

Travesseiros

2026-09-09 • via Nuitee
M
marilyne • couple • fr
10
Une valeur sûre et un très bon rapport qualité/prix
Pros:

Tout, l’hôtel est bien placé à Pozuelo (restaurants et bars à côté). Tout est neuf, bien décoré, le personnel très agréable

Cons:

Rien

2026-09-09 • via Nuitee
M
Mauricio • solo_traveller • mx
10
Pros:

La calidad deblas personas muy bien

Cons:

Todo me gusto

2026-09-09 • via Nuitee
L
Luis Jose • solo_traveller • es
6
2026-09-08 • via Nuitee
J
Jose Jaime • couple • es
8
2026-09-08 • via Nuitee
A
ARZU • family_with_children • us
7
Cons:

My toddler wakes up very early because of the service room and the elevator next to our room :(
Room number is 316

2026-09-08 • via Nuitee
L
Lida • solo_traveller • es
10
2026-09-07 • via Nuitee
S
SofiMax • extended_group • pl
10
2026-09-07 • via Nuitee
A
Antonio • couple • es
10
Fantástico
Pros:

La amabilidad

Cons:

Nada

2026-09-07 • via Nuitee
R
Ruth • couple • fr
8
2026-09-06 • via Nuitee