Ascott Raffles Place Singapore

Hotels
•
Ascott The Residence
8.6 (1670 reviews)
No. 2 Finlayson Green , Singapore , sg

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Bathroom odor
Maintenance issues

Categories

Cleanliness
7.74
Issues with odor in the bathroom and bad maintenance mentioned.
Service
9.71
Customer service was excellent; staff were very helpful.
Location
9.25
Multiple reviews praised the central and convenient location.
Room Quality
8.2
Rooms were described as spacious and comfortable, with some suggestions for improvement.
Amenities
8.23
Generally good amenities, but suggestions for additional pillows and bar hours.
Value for Money
8.69
The overall feel was positive, though there were issues with management regarding refunds.
Food and Beverage
8.24
No specific mentions; standard quality for this hotel tier.
Overall Experience
8.71
Overall satisfaction with a recommendation for the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:14

Property Description

Luxurious 5-Star Heritage Hotel

Heritage Charm and Modern Comfort: Ascott Raffles Place, housed in a restored heritage building, seamlessly combines old-world charm with modern luxury. The spacious guestrooms are elegantly decorated and equipped with free Wi-Fi, fully equipped kitchens, and BOSE entertainment systems.

Convenient Location and Exclusive Amenities: Situated just a 5-minute walk from Raffles Place MRT Station, the hotel offers easy access to the city. Relax by the infinity pool, browse the free DVD library, or make use of the business center and gym facilities.

Exceptional Services: Enjoy personalized services such as babysitting, grocery-shopping, and laundry facilities. Whether you're traveling for business or leisure, Ascott Raffles Place ensures a comfortable and memorable stay.

Book your stay at Ascott Raffles Place for an unforgettable experience!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that the restaurant is closed for dinner on weekends and public holidays.

Please note that the bar is closed on weekends and public holidays.

Guests are required to show a physical national photo ID and credit card upon check-in.

Please note that other forms of identification, such as work permits, student passes, or ID proof from the SingPass App, will not be accepted. Additionally, all Special Requests are subject to availability and may incur additional charges.

Physical IDs or passports are required for hotel check-ins in accordance with the National Registration Regulations (NRR).

Housekeeping services are available from Monday to Saturday, excluding public holidays.

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 160 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1670 reviews
Cleanliness: 7.74
Service: 9.71
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
M
Melissa • family_with_children • hk
9
Wonderful stay. Will return when in Singapore
Pros:

Wonderful service. Clean room, good location, good facilities.

Cons:

Nothing

2026-07-25 • via Nuitee
C
Craig • couple • us
5
Underwhelming
Pros:

Great location

Cons:

Very old, expensive for what you get and adding simple things like USB charging ports to the rooms (we are in 2026) is something to do for guests.

2026-07-24 • via Nuitee
A
Andrew • solo_traveller • ch
8
2026-07-23 • via Nuitee
C
Carlton • couple • au
10
We only had a stopover but felt comfortable and at home and our early arrival and late departure were accommodated where
Pros:

The staff went above and beyond to make our stay comfortable

Cons:

Couldn’t fault anything

2026-07-22 • via Nuitee
S
Suzanne • solo_traveller • au
9
Pros:

Location

2026-07-20 • via Nuitee
K
Katherine • extended_group • hk
4
Will not come again
Pros:

Location

Cons:

Washer and dryer didn’t work, water couldn’t drain in the tub, kind of outdated compared to other hotels…

2026-07-19 • via Nuitee
Z
Ziyan • family_with_children • sg
9
Comfortable stay and great location.
Pros:

Well kept rooms and great location in CBD.

2026-07-19 • via Nuitee
M
Matt • couple • au
10
Great location, easy to get around on MRT
Pros:

Bathroom and shower were exceptional!

Cons:

Very cold with the air on on

2026-07-18 • via Nuitee
Z
Ziyu • family_with_children • gb
5
Pros:

设施很久，同时打扫不干净，房间地上都是小虫尸体。好的是地理位置方便。

2026-07-18 • via Nuitee
M
Melissa • solo_traveller • gb
8
2026-07-17 • via Nuitee
W
Wen-Hsin • family_with_children • au
8
2026-07-16 • via Nuitee
Y
YASUSHI • solo_traveller • my
6
ビジネスシンガポール
Pros:

立地がいい
仕事で移動には困らない

Cons:

もう少し丁寧に部屋の掃除をしてほしい

2026-07-13 • via Nuitee
S
Susanne • solo_traveller • ch
9
Service top
Pros:

Die Lage war top und die Studios hatten eine angenehme Grösse. Ein besonderes Dankeschön geht an Ryan vom Housekeeping. Er hat jeden Tag liebevoll neue Tierfiguren aus den Badetüchern gefaltet. Unsere Tochter hatte jedes Mal eine riesige Freude daran. Vielen Dank an ihn und das gesamte Team für diese tolle Aufmerksamkeit und den hervorragenden Service!

2026-07-10 • via Nuitee
M
Mahalakshmi • solo_traveller • my
8
Good for business travellers
Pros:

Central

Cons:

A bit dark inside

2026-07-08 • via Nuitee
S
SHUAI • family_with_children • cn
9
总体非常不错，出门地铁，市中心，交通便利，房间够大，足够一家三口了
Pros:

配套设施完善，有洗衣机，冰箱，咖啡机等

Cons:

如果能提供瓶装水就太好了

2026-07-06 • via Nuitee
F
fatin • family_with_children • sg
10
2026-07-05 • via Nuitee
C
Catina • couple • fr
8
Globalement sympa
Pros:

L emplacement très bien situé ⁹

Cons:

Erreur de manipulation les boutons pas clair la chambre n a pas été nettoyée

2026-07-04 • via Nuitee
A
Anuar • extended_group • sg
9
2026-07-02 • via Nuitee
I
Innes • solo_traveller • au
10
2026-07-02 • via Nuitee
K
Karen • extended_group • au
10
Comfortable clean great location
Pros:

The room was comfortable and had all amenities it even had a washing machine which was an extra bonus we really enjoyed the position as it was easy walking distance to everything we needed to see and do would recommend to stay

2026-07-02 • via Nuitee