Ascott Raffles Place Singapore

Hotels
•
Ascott The Residence
8.6 (1593 reviews)
No. 2 Finlayson Green , Singapore , sg

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Bathroom odor
Maintenance issues

Categories

Cleanliness
7.74
Issues with odor in the bathroom and bad maintenance mentioned.
Service
9.71
Customer service was excellent; staff were very helpful.
Location
9.25
Multiple reviews praised the central and convenient location.
Room Quality
8.2
Rooms were described as spacious and comfortable, with some suggestions for improvement.
Amenities
8.23
Generally good amenities, but suggestions for additional pillows and bar hours.
Value for Money
8.69
The overall feel was positive, though there were issues with management regarding refunds.
Food and Beverage
8.24
No specific mentions; standard quality for this hotel tier.
Overall Experience
8.71
Overall satisfaction with a recommendation for the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:14

Property Description

Luxurious 5-Star Heritage Hotel

Heritage Charm and Modern Comfort: Ascott Raffles Place, housed in a restored heritage building, seamlessly combines old-world charm with modern luxury. The spacious guestrooms are elegantly decorated and equipped with free Wi-Fi, fully equipped kitchens, and BOSE entertainment systems.

Convenient Location and Exclusive Amenities: Situated just a 5-minute walk from Raffles Place MRT Station, the hotel offers easy access to the city. Relax by the infinity pool, browse the free DVD library, or make use of the business center and gym facilities.

Exceptional Services: Enjoy personalized services such as babysitting, grocery-shopping, and laundry facilities. Whether you're traveling for business or leisure, Ascott Raffles Place ensures a comfortable and memorable stay.

Book your stay at Ascott Raffles Place for an unforgettable experience!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that the restaurant is closed for dinner on weekends and public holidays.

Please note that the bar is closed on weekends and public holidays.

Guests are required to show a physical national photo ID and credit card upon check-in.

Please note that other forms of identification, such as work permits, student passes, or ID proof from the SingPass App, will not be accepted. Additionally, all Special Requests are subject to availability and may incur additional charges.

Physical IDs or passports are required for hotel check-ins in accordance with the National Registration Regulations (NRR).

Housekeeping services are available from Monday to Saturday, excluding public holidays.

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 160 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1593 reviews
Cleanliness: 7.74
Service: 9.71
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
G
Ganesh Vaithiayanathan • solo_traveller • au
9
Pros:

Excellent location and great hospitality

2026-05-09 • via Nuitee
T
tak • family_with_children • jp
8
2026-05-08 • via Nuitee
A
Alison • couple • gb
10
Fantastic, convenient hotel
Pros:

Fantastic, huge room, loads of facilities within the room, washing machine/tumble dryer, microwave, fridge/freezer, coffee machine. Really handy for all of the sights around the marina.

Cons:

Nothing it was great

2026-05-05 • via Nuitee
M
MASAMI • solo_traveller • jp
10
2026-05-05 • via Nuitee
真耶 • couple • jp
9
次もここに泊まりたい！
Pros:

駅からも近く、お部屋も綺麗で広くてよかった。
特に良かったのは洗濯機が付いていたことで、物干しもあったので毎日洗濯できました。シンガポールは暑くて汗をかくので、洗濯できたことがとても良かったです。
チェックアウトが12時だったのですが、朝出かけて戻ってくるとカードキーが使えなくなっていました。フロントの方が迅速に対応してくれて、助かりました。

Cons:

強いて言うなら、というレベルですが、洗面台の流れがかなりスローでした。

2026-05-05 • via Nuitee
C
Chia Jou • family_with_children • tw
10
地點絕佳，地鐵站就在門口，離老巴刹也是步行三分鐘而已，走路可到魚尾師公園。
Pros:

地點絕佳，地鐵站就在門口，過個小馬路有7-11，離老巴刹也是步行三分鐘而已，隔壁棟的Basement food court 裡面有亞坤。我們得到升等到最大的房間，住起來很舒服。而且飯店很香，在門口就聞到一股濃郁的香氣。

Cons:

我們是兩大一小，會希望可以幫孩子加錢加個小床，但酒店沒有提供這個選項。不過床也是很大了。

2026-05-05 • via Nuitee
D
Denise • solo_traveller • us
8
Nice but old Hotel
Cons:

Room was so humid that everything you touched felt wet. I had to request a humidifier. The door to the balcony had gaps allowing the humidity to keep into the room.

2026-05-04 • via Nuitee
G
Gabriele • solo_traveller • de
10
Alles gut
Pros:

Die Lage top Zimmer sauber und geräumig
Frühstück hatte ich nicht. Wurde mir bei Check in auch nicht angeboten

Cons:

H

2026-05-02 • via Nuitee
M
Merrill • couple • au
9
Pros:

Location was excellent and the pool was great. Our room was very spacious and comfortable

Cons:

The restaurant was ordinary, but there were plenty of better places within an easy walk

2026-04-30 • via Nuitee
I
Immanuel • family_with_children • de
9
2026-04-30 • via Nuitee
T
Tripti • extended_group • ie
9
Comfortable and convenient stay
Pros:

The property is conveniently located near to Marina Bay Area and MRT station is just right around the corner. Good sized clean rooms, check in and check out process was smooth. A lot of food markets within walking distance, specifically lau pa sat.

2026-04-30 • via Nuitee
S
Sunny • family_with_children • us
9
Nice stay - would return
Pros:

Staff very professional in uniform. Location was great: train station easy access to/from the airport, Lau Pa Sat Hawker Center a short walk, close to Chinatown by foot as well as Merlion Park and Marina Sands Bay. Room was nice size with 2 large closets. The refrigerator is quite large with a freezer bottom. The in room clothes washer doubles as the dryer. Powder laundry detergent included. Takes a very long time to wash and dry. Lobby smells wonderful!

Cons:

The bathroom was small, very tight for 2 people using vanity together. Water ran out of bath tub/shower area every time. We had to keep a towel there for each use.

2026-04-29 • via Nuitee
J
Janette • solo_traveller • au
5
2026-04-28 • via Nuitee
T
Tania • couple • gb
5
It was acceptable but our room was dated & dark on level 3, no view just looking at the road
Pros:

It was clean

Cons:

Location & no services late at night. We arrived on a late flight and couldn't get water or ice

2026-04-26 • via Nuitee
R
Rafael • couple • us
8
Amazing Service by the staff
Pros:

Amazing Staff 👍

Cons:

Prices a little high…

2026-04-25 • via Nuitee
F
Funma • solo_traveller • au
9
Pros:

Location was great. Room was far bigger than expected and the staff were lovely.

Cons:

There wad nothing that we disliked about it.

2026-04-25 • via Nuitee
J
Jamie • couple • au
10
2026-04-24 • via Nuitee
B
Brian • solo_traveller • gb
9
Perfect location
Pros:

Location was perfect. Room was large with super king comfortable bed. Good size bathroom with bath and shower. Kitchen facilities.

2026-04-24 • via Nuitee
Y
yu • couple • cn
8
2026-04-24 • via Nuitee
J
Josefina • couple • ar
7
Está ok si estás de paso, no es gran cosa.
Pros:

La ubicación era cómoda si vas pocos días. La cama estaba ok.

Cons:

Bastante viejo y con aspecto no muy limpio. Nos quedamos sin agua caliente para bañarnos.

2026-04-23 • via Nuitee